Westpoint Autos

Jeep will do anything to rip you off, and they're not shy to cross into criminal territory. I had two experiences, both times they tried to persuade me that my car needed urgent repairs and tried everything to keep my car there -- even saying it could only be towed as it wasn't safe to drive. When you're a woman and alone, they try everything to get your Jeep on a tow truck and/or press super-expensive, needless repairs on to you. Don't buy from them, don't use them for repairs or service unless you like being blackmailed. You have been warned.

My first experience with Westpoint is through their VW service centre and it couldnt have been better. Got me in straight away, the mechanic (Amanda) fixed something another dealer/service centre missed, cleaned the car and I picked up like new the next day. Great customer service.

Our Salesman Mr Grant Perry was the perfect gentleman no needless pressure, a sense of humor and was very clear in the questions we posed. His instruction on the details of the car and its equipment was clear and concise.

Jess from Westpoint Autos was very professional and helpful in assisting me choose a new car. I love my new Honda HRV. She was very accommodating and helped me to get a new car as soon as possible by letting me swap the colour I had chosen to a car that they had in stock. She stayed in communication with me throughout the whole process, and I was able to pick the car up as soon as possible. She's booked in my first service and arranged my car mats to be fitted, as well as showing me all the features of the car before I drove away. Thank you Jess for your excellent service.

After buying a new x trail from westpoint nissan we began taking it to their service department for serving to find that the log books haven't been put back in the car after a service. We then rang them to ask where the log books were they said they would get back to us. They didn't. time after time we rang and was told that the person to speak to wasn't there. After that we serviced the car elswhere .Westpoint just a bunch of liars.

So many bad reviews for this place already say it all. Every experience here is poor to say the least. Westpoint are so full of excuses for their continually horrible service. At least they're consistent I guess.
You have been warned - repeatedly! Avoid this place at all costs if possible.

Yerongapilly - Had our Jeep repaired charged $1000 +, was not fixed. Took it back and they told it would cost another $4000 +. Had another Mechanic who works for Westpoint in another division take look and found that they had put a part on backwards. (to which they said it could not have run - however again they were wrong as it did!) Sent photos etc to Westpoint to which they accused us of faking. Would never take another car to them. They are a disgrace and were not in the least bit interested. Cost us $400 to have the car repaired by another mechanic and it is now running perfectly. Very bad service. Have told every one we know.

Worst experience. Had given my car for service and after taking hefty charges for the service, they didn't even bother to clean my car from inside. When asked, was told that we only clean driver side things(utter crap). Never ever going to return. You have lost me and my friends for ever as consumers. Congratulations on your achievement.

This is my worst experience in my life, dealership are dishonest and try to avoid doing warranty work, in my case they altered invoices in addition to providing an unpleasant customer service.

Horrific experience with Westpoint Auto customer service communication. I've had no car for a week now, and no communication indicating when I can expect it. I've lost count of the number of calls to them - 6 in 4 hours - and nobody has called me back. They've called me 3 times this week - one of those was because I requested a call from the customer service team to leave feedback.

I'm taking my car elsewhere from now on for more thorough mechanical servicing and improved (any) communication and buying my own roadside assist. I will NEVER do business with them again.

I bought a New Honda HRV-LX from Westpoint Honda, Indooroopilly on the 28th of February 2022. It was great experience to deal with the dealer and the Manager. The dealer that I had to deal with was Mr Patrick Okimaru. He was an excellent communicator. He provided and informed all necessary information about the car that I bought from that place.

Recently I placed a $500 deposit to take a used car I was considering purchasing for a mechanical inspection. I changed my mind within the cooling off period and decided not to purchase the car. I only received $400 back from my $500 deposit and when this was queried at Westpoint Indooroopilly I was told the $100 was kept by them for administration costs. Goodwill is an important aspect of a company's popularity and they have lost my goodwill. For the sake of $100 they may have retained my loyalty and possibly received further business from me.

Brought in my Honda for a diagnosis on an engine problem. After the first day they called and said that they hadn't even got around to looking at vehicle, but would like to keep it overnight and will guarantee that they will look at it before the afternoon of the following day. At 2pm of the second day I called them as I had heard nothing. They said that the car was up on a hoist, but they still hadn't got around to it. I drove there and saw my car parked 3-vehicles deep, and sure enough, it wasn't up on a hoist and they still hadn't go around to even looking at it after 48 hours. When asked about my car they admitted to not even looking at it even though they had it for two days.