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Reviews

3.5

76 reviews
5
(44)
4
(1)
3
(3)
2
(7)
1
(21)
  • Product Quality
    2.7 (3)
  • Return Claim MadeYes (3) · No (4)
  • Sizing True to size (3) · Very small (1) · Very large (1)
  • Product Appearance As advertised (29%) · Not as advertised (71%)
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Anthoula

AnthoulaSydney, NSW

Thank You White Runway! :)

published

Had an amazing experience at White Runway Alexandria. My bridal party and I were greeted with champagne and our private fitting area on arrival. Gemma and Rocci catered to all of our needs. They even allowed other family members to try on dresses during my appointment. We were all very impressed by the huge range of different styles/colours. I would definitely recommend White Runway for anyone looking for a gown. Thank you for the great service!

Jessica D

Jessica D

  • 3 reviews

Average.

published

The dresses were lovely, very nice however certainly not cheap. The staff at White Runway were okay; not overly friendly. Three out of four bridesmaid dresses ripped, on the wedding day. Two ripped at the split on the top and one underneath the train of one dress split the whole way down. When the dresses arrived for the first time; they had all come away at the top so our dress maker had to actually industrial sew them back on. Wouldnt recommend due to the quality of a $450.00 dress.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers

Was sent the wrong colour wedding dress

published

Im in Perth and ordered my wedding dress through white runway. They only stock it in white. I received an off white wedding dress. It was also a made to order dress. I have had to email through pictures to prove that my dress is the wrong item. 11 weeks away from my wedding day and they couldnt sort it out over the phone this morning. No apology. Not happy with this customer service. Waiting to hear back from them.

Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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Val D

Val DGreater Melbourne (Inner), VIC

Such rude staff!!!

published

Drove all the way to their store to be rudely told on the door that I can’t come in unless I had a booking - with no attempt to offer a booking time or let me know what availabilities they had she just made me feel like an idiot while she begins to point and read out to me the note on the door indicating what days they allow walk ins. She wouldn’t stop talking either - I couldn’t even fit one question in, I just stood on the side walk like an idiot.
I’m never even considering this store again as I had it in mind for my bridal party as well.



Return Claim MadeNo
Product Appearance Not as advertised
Leah M.

Leah M.

  • 2 reviews

Never again.

published

Paid $385 for a dress that ripped at the sleeve as as I was walking down a staircase before I even left the house for my function. Apparently this is normal for their dresses. What a joke.

Return Claim MadeNo
Product Appearance As advertised

Dont fall into this trap

published

Gave a star because it’s a requirement. Never again. I inquired about a size - took them 4 days to respond. In the meantime I placed an order for a size that I thought sold work. They sent me something that’s three sizes too big. They’re claiming the dress was on sale and they’ll only provide store credit - it was NOT on sale at the time of purchase. Unreliable - slow to respond and definitely jot consumer focused. Don’t fall into this trap - especially if you’re not in Australia

Product Quality
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers
Melss

Melss

  • 2 reviews
  • 4 likes

Dont buy from them on sale

published

I purchased a dress online and received 20% off as a promotion and the dress didn't suite me so I sent it back. They advised that they will only give me a credit note as i got the 20% off. I was left with a credit note of about $220. I then used that credit note to buy a dress online again which was way too small and note true to size. When I emailed them to return it they gave me the return number to send it back. Then they wouldn't re issue my credit note. They stated that credit notes wont be re issued so I lost my $220. When the dress didnt fit I even called the store to see if I could come in with it to swap it for a larger size before I posted it back and they said I couldn't. Will never buy from them again! M

Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised

Amazing!!

published

Loved my experience with Whiterunway, incredible garments, wonderful staff who catered to my every need. Would recommend to all ladies out there preparing for a special day. Many thanks! x

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
catherine651

catherine651AU

  • 4 reviews
  • 1 like

Beautiful dresses, terrible customer service

published
1 comment
White Runway
whiterunwayWhite Runway
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Kayte

KayteTexas USA

  • Verified customer

Best bridesmaids dresses

published
1 comment
White Runway
whiterunwayWhite Runway

Thanks so much for your review Catherine. We're so happy you loved your dresses and have taken the time to provide us with feedback. Thank you for choosing White Runway as part of your special day.

Sandra

SandraPerth

The worst retail experience I’ve encountered

published
Gisele

GiseleSydney

Disapointed

published

I selected a range of dresses to try on when i went to the Sydney store hoping to find my wedding dress.
I tried the Isodora gown in black size 6 and other 3 dresses. I decided to get the Isidora in ivory because it fitted perfectly so I wouldnt have to worry about getting it fixed later. Anyway, when the dress arived and I put it on I was chocked. It says its a size 6 but seems to 12. I loved so much that style that I decided to keep it and paid $300 to get it fixed. The dress costed me $430...

The staff was absolutely lovely to me and the quality of the fabric is very good so no complaints. My only problem is that despite the dress size being the same on the label the dress i got wasnt the same i tried on in the store.

1 comment
White Runway
whiterunwayWhite Runway
  • Verified customer

Excellent service

published

We were served by a girl called Rocky, her customer service skills were exceptional and so welcoming and friendly, I own a large company and I will be telling all my staff to go and buy from your company not only because of the beautiful dress I bought but because of your staff member! Thank you Rocky for making it such a pleasure and so easy to choose the perfect dress.

1 comment
White Runway
whiterunwayWhite Runway

Thank you for your lovely review Cynthia! We are so happy Rocky assisted in find the perfect dress for you.

Summer G

Summer GQLD, 4865

  • 2 reviews

Excellent Service & value for money

published

I purchased my Wedding dress dress from the online store - delivery was prompt and i was very happy with the quality - my dress was a little too big - it was very easily returned and I had my correct size promptly. Excellent email communication from staff member Shieren in particular. I am very happy with my wedding dress and will be shopping with White Runway again

Vanessa

VanessaSydney

Be aware

published
1 comment
White Runway
whiterunwayWhite Runway
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justjo

justjoGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 8 likes
  • Verified customer

Awesome range, amazing service 5 stars all the way!

published

Just wanted to say what a fantastic experience I had with White Runway, a discount for my first order, the dress I have been searching for everywhere, they were quick to respond to my enquiry, efficient, friendly and I cannot wait to wear my fabulous Pasduchas dress! Thank you Hannah in particular for the stellar service!

Amazing shopping experience from start to finish!

published

Iv shopped with White Runway on and off for the last 4 years and have always found their range to be perfect for any occasion big or small. The team is always willing to go above and beyond whilst creating a relaxed and enjoyable atmosphere. Dresses arrive in beautiful black box. Thanks team!

Worst staff waste of time

published

Visited the Melbourne showroom, had an appointment and my bridesmaids and I were all very excited to be attending our appointment. Beautiful dresses, amazing showroom however the stylists in the showroom were incredibly rude. Rushed us out as quickly as they could, made looks to the other stylist. Just appalling I planned to purchase a few dresses however have been put off by the awful customer service experience.

1 comment
White Runway
whiterunwayWhite Runway
Marcie

MarcieLittle rock

  • Verified customer

Money and time wasted...Stay away

published
1 comment
White Runway
whiterunwayWhite Runway

Gorgeous wedding dress!!

published

I bought my dress online.

Thank you:
For the beautiful quality dress.
For the right size and fit for an australian woman
For your prompt and exceptional shipping time.

Just awesome! Would highly recommend.

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Questions & Answers

Kim T.

Kim T.asked

I ordered a dress online and I'm in the US. When will I know the dress has shipped? Will I get a separate email?

No answers
Jukie

Jukieasked

I am thinking if purchasing a gown from you but it is not restocked until July 31st how long would it take to ship to Ireland ?

1 answer
White Runway
whiterunwayWhite Runway

Hi,

All international deliveries are sent via DHL, an international express courier, and can take 2-7 working days from the date of dispatch to arrive to you! As the dress is currently on pre-order for July 31st, you can expect to receive it by the week ending 12th July 2018.

Feel free to reach out to our customer service team at [email protected] if you have any further questions.

micho

michoasked

How long does my dress get to New Zealand? I ordered on the 15th June

1 answer
White Runway
whiterunwayWhite Runway

Hi,

If you're order was from our in stock section, you should receive the dress within a week - otherwise, our made to order items can take up to 12 weeks as the dress would get made for you. Please feel free to contact us at [email protected] for a more precise ETA of your order.

Regards,
White Runway

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