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AnthoulaSydney, NSW
Thank You White Runway! :)
Had an amazing experience at White Runway Alexandria. My bridal party and I were greeted with champagne and our private fitting area on arrival. Gemma and Rocci catered to all of our needs. They even allowed other family members to try on dresses during my appointment. We were all very impressed by the huge range of different styles/colours. I would definitely recommend White Runway for anyone looking for a gown. Thank you for the great service!
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Jessica D
- 3 reviews
Average.
The dresses were lovely, very nice however certainly not cheap. The staff at White Runway were okay; not overly friendly. Three out of four bridesmaid dresses ripped, on the wedding day. Two ripped at the split on the top and one underneath the train of one dress split the whole way down. When the dresses arrived for the first time; they had all come away at the top so our dress maker had to actually industrial sew them back on. Wouldnt recommend due to the quality of a $450.00 dress.
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Was sent the wrong colour wedding dress
Im in Perth and ordered my wedding dress through white runway. They only stock it in white. I received an off white wedding dress. It was also a made to order dress. I have had to email through pictures to prove that my dress is the wrong item. 11 weeks away from my wedding day and they couldnt sort it out over the phone this morning. No apology. Not happy with this customer service. Waiting to hear back from them.
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Val DGreater Melbourne (Inner), VIC
Such rude staff!!!
Drove all the way to their store to be rudely told on the door that I can’t come in unless I had a booking - with no attempt to offer a booking time or let me know what availabilities they had she just made me feel like an idiot while she begins to point and read out to me the note on the door indicating what days they allow walk ins. She wouldn’t stop talking either - I couldn’t even fit one question in, I just stood on the side walk like an idiot.
I’m never even considering this store again as I had it in mind for my bridal party as well.
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Leah M.
- 2 reviews
Never again.
Paid $385 for a dress that ripped at the sleeve as as I was walking down a staircase before I even left the house for my function. Apparently this is normal for their dresses. What a joke.
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Dont fall into this trap
Gave a star because it’s a requirement. Never again. I inquired about a size - took them 4 days to respond. In the meantime I placed an order for a size that I thought sold work. They sent me something that’s three sizes too big. They’re claiming the dress was on sale and they’ll only provide store credit - it was NOT on sale at the time of purchase. Unreliable - slow to respond and definitely jot consumer focused. Don’t fall into this trap - especially if you’re not in Australia
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Melss
- 2 reviews
- 4 likes
Dont buy from them on sale
I purchased a dress online and received 20% off as a promotion and the dress didn't suite me so I sent it back. They advised that they will only give me a credit note as i got the 20% off. I was left with a credit note of about $220. I then used that credit note to buy a dress online again which was way too small and note true to size. When I emailed them to return it they gave me the return number to send it back. Then they wouldn't re issue my credit note. They stated that credit notes wont be re issued so I lost my $220. When the dress didnt fit I even called the store to see if I could come in with it to swap it for a larger size before I posted it back and they said I couldn't. Will never buy from them again! M
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Amazing!!
Loved my experience with Whiterunway, incredible garments, wonderful staff who catered to my every need. Would recommend to all ladies out there preparing for a special day. Many thanks! x
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catherine651AU
- 4 reviews
- 1 like
Beautiful dresses, terrible customer service
Firstly let me say the dresses there are actually beautiful, they really are. But when you are getting married, you are after an experience, not just a dress and we had a truly terrible customer service experience at white runway, we walked in the door and the group in front of us were offered champagne, and water, we were offered nothing, our group was rushed through, we were spoken to rudely and we ran out of time for everyone to try on dresses, and then were pushed out the door, and when we said if the rest of us could just try on the dress ...Read more
we wanted and we would but we were told “too bad, times up” and we truly wanted to buy all of our dresses but it was just so unenjoyable we thought, why should we? We then went on to do a personal styling appointment at David Jones and it was the opposite experience, we are given champagne, the stylist took time with us all, he was kind and made the day very special and one to remember, All dresses were bought... done! simple!1 comment
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KayteTexas USA
- Verified customer
Best bridesmaids dresses
White runway is a bridesmaids company in Australia and they have very beautiful and unique designs. I was nervous to order my bridesmaids dresses from that far so I ordered my maid of honor's dress first and it arrived promptly so then I ordered the rest of the girls' dresses. They are very prompt at replying to your messages and due to distance, we used wassup and they addressed any issues quickly. For example, some of my bridesmaids dresses came without a belts and as soon as I enquired about them, I received the belts in expedited shipping a...Read more
few days later. I would highly recommend them Don't let the distance discourage you from ordering their bridesmaids dresses. You made my bridesmaids the most beautiful ever. Thanks a lot. Jonathan & Catherine Nov 29, 20181 comment
whiterunwayWhite Runway
Thanks so much for your review Catherine. We're so happy you loved your dresses and have taken the time to provide us with feedback. Thank you for choosing White Runway as part of your special day.
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SandraPerth
The worst retail experience I’ve encountered
I’ve experience the most despicable service from the returns team and highly recommend you don’t purchase if there’s a chance you’d like to return your item.
I returned a dress in perfect condition, unworn and in its original packaging however the tag wasn’t attached. I didn’t remove the tag and the team member is implying that I did and I’m a liar.
So even though the dress is in perfect condition and resellable, they won’t accept it back because a tag wasn’t on the dress. Now this could simply be human error but I’ve had to carry the burden...Read more
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GiseleSydney
Disapointed
I selected a range of dresses to try on when i went to the Sydney store hoping to find my wedding dress.
I tried the Isodora gown in black size 6 and other 3 dresses. I decided to get the Isidora in ivory because it fitted perfectly so I wouldnt have to worry about getting it fixed later. Anyway, when the dress arived and I put it on I was chocked. It says its a size 6 but seems to 12. I loved so much that style that I decided to keep it and paid $300 to get it fixed. The dress costed me $430...
The staff was absolutely lovely to me and the quality of the fabric is very good so no complaints. My only problem is that despite the dress size being the same on the label the dress i got wasnt the same i tried on in the store.
1 comment
whiterunwayWhite Runway
Hi Gisele,
Thank you for your review. We are saddened to hear about the fitting of the dress. We've searched through our system and cannot see if you reached out to us after receiving your order. ... Read more
Please note that we do have a 2 week returns policy, had we been contacted within 2 weeks we would have definitely assisted you in getting the correct size. Regards, White RunwaySimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent service
We were served by a girl called Rocky, her customer service skills were exceptional and so welcoming and friendly, I own a large company and I will be telling all my staff to go and buy from your company not only because of the beautiful dress I bought but because of your staff member! Thank you Rocky for making it such a pleasure and so easy to choose the perfect dress.
1 comment
whiterunwayWhite Runway
Thank you for your lovely review Cynthia! We are so happy Rocky assisted in find the perfect dress for you.
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Summer GQLD, 4865
- 2 reviews
Excellent Service & value for money
I purchased my Wedding dress dress from the online store - delivery was prompt and i was very happy with the quality - my dress was a little too big - it was very easily returned and I had my correct size promptly. Excellent email communication from staff member Shieren in particular. I am very happy with my wedding dress and will be shopping with White Runway again
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VanessaSydney
Be aware
Hi ..... I organised approx 10 days prior to have a private fitting, I was advised that they had the dress I wanted in two different sizes to try on so I was all ready to go . One hour BEFORE I was due to arrive at their Sydney showroom, I was contacted to say that BOTH dresses had been sent back to manufacturer due to a stitching fault ?? . (One dress, perhaps, but both at the same time ?? and one hour before my fitting ... P L E A S E ) . I went to my appointment, hoping that the dresses would be fixed and returned, but I was advised ...Read more
that they would not be getting these particular dresses back from manufacturer ?? . What sort of a business does this, they lost a certain sale . What I believe actually happened is that my two dresses were NOT put aside, another customer(s) came in and bought the dresses . I was able to purchase the dresses I wanted by going straight to the manufacturer and they sent the dresses out in two days and $ 80 less . I would not recommend White Runway Sydney store to anyone .1 comment
whiterunwayWhite Runway
Hi Vanessa, Thank you for your review, we are very saddened to read this. We apologise that the dresses you were interested in were not available to try on at your appointment. We do want to clarify, ... Read more
this items were NOT sold ahead of time. The dresses were sent back to the designer due to manufacturing faults prior to your appointment. We have strict quality control procedures in place to ensure our customers do not buy faulty items. We are very sorry to read your review as we do aim to provide our clients with the best service. If you would like to discuss further, please do not hesitate to contact our customer service team on 1300 133 839. Kindest Regards, White Runway.Similar opinion? Write a review on ieatwords.com.au!
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justjoGreater Melbourne (Metropolitan), VIC
- 8 reviews
- 8 likes
- Verified customer
Awesome range, amazing service 5 stars all the way!
Just wanted to say what a fantastic experience I had with White Runway, a discount for my first order, the dress I have been searching for everywhere, they were quick to respond to my enquiry, efficient, friendly and I cannot wait to wear my fabulous Pasduchas dress! Thank you Hannah in particular for the stellar service!
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Amazing shopping experience from start to finish!
Iv shopped with White Runway on and off for the last 4 years and have always found their range to be perfect for any occasion big or small. The team is always willing to go above and beyond whilst creating a relaxed and enjoyable atmosphere. Dresses arrive in beautiful black box. Thanks team!
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Worst staff waste of time
Visited the Melbourne showroom, had an appointment and my bridesmaids and I were all very excited to be attending our appointment. Beautiful dresses, amazing showroom however the stylists in the showroom were incredibly rude. Rushed us out as quickly as they could, made looks to the other stylist. Just appalling I planned to purchase a few dresses however have been put off by the awful customer service experience.
1 comment
whiterunwayWhite Runway
Hi Lucy,
Thank you for your review. We are very sorry to hear about your experience. We would love if you could call us on 1300 133 839 to discuss further. We'd really like to hear more information ... Read more
about your appointment to ensure this doesn't occur again.Similar opinion? Write a review on ieatwords.com.au!
MarcieLittle rock
- Verified customer
Money and time wasted...Stay away
If I could give this company no stars I would. Fair warning.....Do not order from this company....poor fabric choices, horrible customer service and very poorly made. Myself and five other bridesmaids ordered the Ingrid Exclusive dress. Size chart does not accurately give correct measurements! You spend hundreds of dollars on a dress just to spend more to get it altered and tailored. I ordered 2 dresses and you would think they would be beautifully packaged considering I just spent 600 dollars! WRONG...all stuffed together in 1 small box. I wil...Read more
l never recommend this company not even to my dead ancestors! After the bride went back and forth with customer service they basically said it was nothing they can do about a poorly made thin see through fabric that they probably bought from a local cheap fabric store. Go somewhere else please!1 comment
whiterunwayWhite Runway
Hi Marcie,
We are saddened to read your review. We package all our orders in White Runway boxes and wrap the dresses in tissue paper. We are sorry if this is not how you expected to receive your order. ... Read more
The Ingrid Dress by Pia Gladys Perey is our best-selling dress and we are so sad to hear you were unhappy with the quality of the dress. The fabric is not from a local store, it is sourced and manufactured overseas. As mentioned by our customer service team yesterday, we are more than happy to accept the dresses back for a full refund and would love to assist you in finding the perfect bridesmaid dresses for your wedding. Please be in touch with our team if you would like to proceed with the returns process. Regards, White RunwaySimilar opinion? Write a review on ieatwords.com.au!
Gorgeous wedding dress!!
I bought my dress online.
Thank you:
For the beautiful quality dress.
For the right size and fit for an australian woman
For your prompt and exceptional shipping time.
Just awesome! Would highly recommend.
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Questions & Answers
Kim T.asked
I ordered a dress online and I'm in the US. When will I know the dress has shipped? Will I get a separate email?
No answers
Jukieasked
I am thinking if purchasing a gown from you but it is not restocked until July 31st how long would it take to ship to Ireland ?
1 answer
whiterunwayWhite Runway
Hi,
All international deliveries are sent via DHL, an international express courier, and can take 2-7 working days from the date of dispatch to arrive to you! As the dress is currently on pre-order for July 31st, you can expect to receive it by the week ending 12th July 2018.
Feel free to reach out to our customer service team at [email protected] if you have any further questions.
michoasked
How long does my dress get to New Zealand? I ordered on the 15th June
1 answer
whiterunwayWhite Runway
Hi,
If you're order was from our in stock section, you should receive the dress within a week - otherwise, our made to order items can take up to 12 weeks as the dress would get made for you. Please feel free to contact us at [email protected] for a more precise ETA of your order.
Regards,
White Runway
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whiterunwayWhite Runway
Hi Catherine,
Thank you for your review. We are so sorry to hear about your experience at our showroom. We would love the opportunity to rectify this for you. Would you mind giving us a call so we ca... Read more
n look into this further? Our customer service line is 1300 133 839.