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Reviews

3.3

209 reviews
5
(100)
4
(23)
3
(2)
2
(4)
1
(80)
  • Product Quality
    3.4 (16)
  • Return Claim MadeYes (2) · No (17)
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Melissa

MelissaGreater Melbourne (Metropolitan), VIC

I am a regular shopper and they run their business reasonable here

published

I already been here a few times over the years as I believe they have a great range of furniture with such a bargain. As a regular customer Josephine always look after me very well and I have nothing to complaint about their services or the products. Sometimes delivery takes time if they don't have furniture in stock, but otherwise so far so good.



Product Quality
Return Claim MadeNo
Allan Menech

Allan MenechGreater Melbourne (Outer), VIC

Garden Shed 1.75 x 0.9m

published

Very helpful & knowledgeable staff, plus quite friendly
Purchased item: Garden Shed 1.75 x 0.9m in Grey
Delivered to our house, quick and fast.
Intend to buy again from them? Well... will think about it as they sell some pool covers.

Product Quality
Return Claim MadeNo
Deb Mini

Deb MiniMid North Coast, NSW

Just arrived-Can't wait to use it!!!

published

I recently purchased a mini stepper exercise machine from Wholesale Direct. I love how handy this could be, small enough to carry from room to room and big enough for my little daily exercise routine. Transaction was easy and the delivery happened within a reasonable time frame. I am happy with the result.



Product Quality
Return Claim MadeNo
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Danielle R

Danielle RGreater Melbourne (Inner), VIC

What a pretty furniture I've got.

published

I bought the La Joie French provincial style console tale for my foyer. The natural oak pattern is stunning and it is made of solid wood (not the MDF, cheap board style). Love their products! and good quality with reasonable price.

Product Quality
Return Claim MadeNo
G Farmer

G FarmerSouth East Queensland, QLD

Hampton’s style round extendable table with 6 chairs

published

Delivery was excellent and that’s where it stopped. Table legs had to be assembled, white legs had marks on them (not light dust marks, more like scuffs) that I had to rub with jif to get off. Missing some washers to assemble legs so had to go to hardware store to complete the job. Chairs are the biggest disappointment. They look like very cheap replicas with fabric edges around backs of chairs simply glued (coming up in parts). My advice is to stick to good old Aussie made products even though it might cost more.

Product Quality
Return Claim MadeNo
F. Byun

F. ByunSydney, NSW

Good Shed with Good Price

published

I bought a small 1.7m x 0.9m shed from Wholesales Direct. The staff I spoke with were very friendly and informative. Also the shed has been delivered in 2 days to Sydney which was very impressive in time wise.
Again, upon installation of the shed, there was no trouble or hassles it was very easy, straight forward construction. I intend to buy some more products from them again.

Product Quality
Return Claim MadeNo

Fantastic arrange of products! Must check their webpage!!!!

published

Been here a few times and purchased some great outdoor furniture. Staff are polite, helpful and knowledgeable. Thank you Josephine for the wonderful service you provided on our last visit. AST range of products but suggest that you check out all items on the website as not everything is held in the warehouse. All items we have bought her have been excellent and at a reasonable price. Looking forward to our next purchase here

Product Quality
Return Claim MadeNo
Cindy

CindyGreater Melbourne (Metropolitan), VIC

Love the Table and the Service

published

I am so happy with that Hamptons Round Trestle Dining Table which I purchased last month. It looks so durable and classic is exactly what I wanted. Great price, delivery was quick. Highly recommended

Return Claim MadeNo
Andrew L.

Andrew L.Sydney, NSW

Absolute rubbish

published
Product Quality
Return Claim MadeNo
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John P

John PSouth East Queensland, QLD

  • 2 reviews

Hampton Style Wall Unit Buffet

published

The unit took several weeks longer to be delivered than was originally stated.
The unit had multiple small faults that I have been unsuccessful in fixing myself. They have offered suggestions only on how to fix their mistakes but offered no monetary compensation to allow me to pay someone to do this for me.
The after sales service is absolutely appalling and I wouldn't ever recommend this company.

Customer Service - Farcical - Zero stars

published
diamonddoor275

diamonddoor275Greater Melbourne (Inner), VIC

Absolutely LOVE my NEW SOFA!

published

The staff at their Dandenong warehouse were very friendly and from the moment I ordered their amazing customer service really blew me away. Now my lounge look perfect with their French provincial sofa and I intend to go back to get some more from them to finish our bed rooms.
Thanks guys! very impressed with quality of the product and with your service!!

Product Quality
Return Claim MadeNo
Somai

SomaiGreater Melbourne (Inner), VIC

Good shed, fast delivery

published

Very fast delivery and shed was easy to put up as well. The four phone calls we made always answered within the first 3 rings. Price was the deciding factor and these guys where cheaper than all the other locations we looked at before

Product Quality
Return Claim MadeNo
Phoenyx

PhoenyxSouth East Queensland, QLD

SCAM ARTISTS - BEWARE - 0 stars!

published
Product Quality
Return Claim MadeYes
Jon

JonSouthwest, VIC

Flimsy shed

published

I bought a shed 4.3 x 3.6 x 2.3 from these guys and it is rubbish, it is not even the right size being 200mm narrower than advertised! The material is extremely flimsy the holes don't line up and panels were damaged on arrival, I am an engineer by trade and even I found it difficult to put up, and now it is up the doors are so flimsy I will have to reinforce them.

Product Quality
Return Claim MadeNo
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They kept my money but didn’t supply the goods

published

I ordered a chest of drawers in May 2022. I have not received the goods and despite several emails there has been no response. No refund either and as I am confined to a wheelchair $499 is a lot of money to lose
Find another (ethical) company

Return Claim MadeNo
  • Verified customer

I question their customer service

published

I bought something off this mob, not a cheap thing but reasonably expensive, and when I found they had misrepresented their product on their web site, and when I tried to get customer satisfaction, it was like talking to deaf ears. I'm not a child and don't want to be treated like an idiot either.
I seriously suggest the staff including management take a course in customer service and how to tell the truth.
My advise, if you want to buy anything from this crowd, then look for an alternative supplier. They're a bunch of misfits in a serious buying world where to some people every dollar counts

Product Quality
Return Claim MadeNo
Dan

Dan

  • 3 reviews
  • Verified customer

Company has problems with telling the truth

published

I'm disappointed with the level of business acumen from the management and staff, I had a serious issue with a purchase and no one was willing to make a compromise to settle the dispute.
I'll cancel my wish list and shop elsewhere

Product Quality
Return Claim MadeNo

An unacceptable return policy !.....

published

Dear Sir,

I totally agree that the product must be returned back in unused, undamaged resealable condition and in original packaging and the cost of returning should be the returner's responsibility.
However, on top of this, you are demanding a whopping 25 % restocking fee ..... Really, what is next?
A 25% restocking fee.....? when you are selling a product which is flimsy and less than practical in another word your return policy is a profit making machine, as you are charging 25% to put back a product on the shelf.
A very dissatisfied customer.

Product Quality
Return Claim MadeYes
mas

masSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Bogus Shed

published

Got in contact with a staff member for a shed had not decided yet that particuler staff rang me everyday until i gave up and put a deposit on a shed $200 at the time she did not explain that without a form 22 i would need engeeniring certificate cost over 2000 to certify because their shed are not made to Australian standard she praised the shed and said it was a good price she did not tell me before i bought the shed that if i cancel i would loose my deposit what a bogus company trying to get deposit back staff are not very friendly hope that this company get close down becareful when dealing with them you might think you are getting a bargain when the goods are of poor quality and not up to australian standard

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Questions & Answers

Lew

Lewasked

Don't understand shipping, I put in my postcode and its cheaper to send to Sydney from Vic, then from the Sydney warehouse

No answers
Caffe Witchh S.

Caffe Witchh S.asked

We order from your company 8 per and 8 lcd tv, we pay everything but you dont send us our goods, where is the problem because the guy who text with me say that your company dont send me my
Goods even I pay 2700e for that. Can you fix this problem or I must go to police, USA ambasady, Accc and my bank. I just want
business with you, but after 49 days even we pay, I got nothing...I expect answer

No answers
BRENDA HUSSEY

BRENDA HUSSEYasked

We are in bundaberg queensland and want a quote on a shed 7x9x2.4 with a entry double door,2 windows and 2 roller doors also if you can tell us what zone rating also please. Also some info on concrete slab thank you.

No answers

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