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Good service!
They did really good job, and they fix the small things when they found out during the work. Thanks for the help!
1 comment
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Effective and efficient
Both my wife and myself found Daniel and his workers friendly and informative in the work being carried out to reline oue sewer line. Minimal disturbance and quickly carried out. Would recommend based on our experience.
1 comment
Wilco H.Wilco Home Services
Thank you very much Bruce. I am glad to hear the boys did a great job at your property.
Many Thanks
Wilco Team
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No Turn Up at My Cost
From the start I it was unprofessional. Hills District- I called the number on the local flyer I had received. The woman who picked up just abruptly said “Hello?” I actually thought it was the wrong number until I probed more!
I took a half day off work to accomodate for the booking as I considered my plumbing job to the toilets urgent. On my way home from work - I get a call to advise me that they had to cancel my appointment as the pluber had a more urgent emergency to attend to! Time was 1.45pm- my appointment was for 2pm! Not in...Read more
the least happy I rescheduled for a different day! I ended up that same afternoon finding a more available and willing plumbing service who had a more Professional attitude! I called back to Wilco and the same unprofessional “Hello?” was my greeting! Unproffesional in that you realise you have called a home number and not a business. And lo-and behold- I believe I spoke to the very plumber who was supposed to be at my place originally who was supposedly out on an emergency call! Slack, unprofessional non-service!1 comment
Wilco H.Wilco Home Services
Hi J.T
Thank you for your feedback. All feedback will help improve our services to our customers. Please contact our office so that we can discuss what happened and to make sure we better our service.
Many Thanks
Wilco Team
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Rip Off
These 'plumbers' who are really 'pressure salesmen' quoted me $1580 to do a small job that I had done the next day for $480 by Neutral Bay Plumbers. I am a single pensioner but they also charged me $30 to get out of the truck and give me a quote. Do not go near these people under any circumstances.
1 comment
Wilco H.Wilco Home Services
Thank you for your feedback.
We would like the opportunity to speak to you about the details of what happened.
Please contact our office.... Read more
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NoelSydney, NSW
- 2 reviews
Perfect electrical connections on all lightinus at home.
Service is outstanding and very prompt too. We would recommend Wilco Plumbing to our family members in the near future.
1 comment
Wilco H.Wilco Home Services
Hi Noel
thank you for your taking the time to leave your good feedback about the boys work. We value your time.
Many Thanks
Wilco Team
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Drain / Sewer Repair
Team arrived on time. Job initially assessed with caveat more might be needed after pipes inspected. More extensive repairs were advised after camera inspection. The work was explained fully and done over the next three days. The staff were polite and considerate. I was happy with the job done.
1 comment
Wilco H.Wilco Home Services
Hi John,
Thank you very much for taking the time to leave your good feedback. We strive to make sure all our customers are well looked after and that you are happy with the work. ... Read more
Many Thanks Wilco TeamSimilar opinion? Write a review on ieatwords.com.au!
HolzSydney, NSW
- 2 reviews
Friendly and efficient service
All the Wilco employees I dealt with were very well mannered and took a lot of care with the work they carried out.
They were all young and friendly and worked efficiently.
1 comment
Wilco H.Wilco Home Services
Hi Holz,
We are happy to hear that you are pleased with the work our technicians carried out at your property. We look forward to helping again.
... Read more
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Leaking shower and cistern replacement plus taps
Andrew the plumber arrived on time, assessed the work required, advised us of any pitfalls, and then proceeded with the job. All carried out professionally and pleased with the outcome.
1 comment
Wilco H.Wilco Home Services
Hi Sandra,
Thank you for taking the time to share the good work Andrew did. We value your feedback. We hope to be of service again in the future.
... Read more
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- Verified customer
Didn’t live up to advertisements
I waited 2days for the service . It wasn’t same day . I waited 2 hours past their expected arrival . I understand a job can take longer but it does not live up
To advertising . I have a leaking sistern and connecting tap, a leaking kitchen tap and a leaking pipe to the second toilet as well as a hot water tap that needed repairing. The quote was for
$ 1,62983 because apparently my pies are too old to repair just what is needed. My house was built in 1985. The plumber’s name was [name removed]. He even told me replacing washers was a waste ...Read more
3 comments
Wilco H.Wilco Home Services
Hi Lisa,
Please note that we are NOT Simco Plumbers.
Should you want to verify your complaint please contact us directly. ... Read more
Thank you. I did ring the number on the invoice I received and discussed the matter. I was told that someone would contact me but that has not happened as yet
Wilco H.Wilco Home Services
Thank you Lisa for your response.
Can you please provide us with the Invoice Number so we can attend to.
Thanks
Wilco Team
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Excellent customer service
I called this company on Tuesday night I had a blockage and I couldn’t use any toilets in my house. A plumber by the name of Nathan came to my house, he was extremely polite and professional.
I recommend this company to everyone that has a emergency, the call out fee was cheap and the price of the job was reasonable.
You could say I am a very happy customer. Thank you Nathan and Wilco.
1 comment
Wilco H.Wilco Home Services
Thank you Haseena for taking the time to share your feedback,
We look forward to helping you again should you are in need of services.
... Read more
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Shane oPenrith nsw
Broken toilet & sewage pipes in back yard
Rang for quote came out next day on time very pleasant guy called Danial tried to presure flush lines to get camara in line but to no avail said he could here the leak under ground which he showed me dug it all up with back hoe sure enough all pipes broken and just had it .stuck to the quote he gave me and put all new pipes and tidied yard up very good job would give them 10/10 anytime . They brought bark and top Quilty soil to redo grass & garden then hosed and tidied up
1 comment
Wilco H.Wilco Home Services
Hi Shane,
Thank you for taking the time to share your feedback.
We are happy plumbers completed the work to your expectation. ... Read more
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Cancelled on three occasions then wouldn't advise how they came up with their quote
We had a gas leak at our house which was verified as a gas leak by our provider. Booked Wilco to arrive on Monday morning, they didn't arrive until the end of the scheduled appointment then advised that they didn't bring the equipment needed so couldn't do anything. Each day for the next two days they cancelled. The following day when they arrived, they told us that we had a gas leak (which we already knew) and that they couldn't do anything about it until the following day. When the quote arrived for the services it was nearly $2,000 for three...Read more
hours work the following day. I questioned how they got to that figure and they advised that they didn't disclose this and that they could only provide me with an itemised invoice after I had paid it!?!??!?!? This is a very unsavoury business practice and a frustrating waste of time. Strongly recommend that you use a different provider so you don't have to go a week without gas like we did.2 comments
Wilco H.Wilco Home Services
Hi Kate,
We thank you for your feedback. We have referred this matter to Fair Trading given your enclosed feedback and also taking into consideration the work that you approved but that has not been ... Read more
Hello, I have not received any emails from you (including any reponse to my email offering to pay for the services I believe were provided, being attendance on the day and the call out fee, but not th... Read more
e ones you did not provide and had to be paid for by another company). I have not received a copy of the report requested months ago. The first time I received your invoice was in your letter of demand despite requesting an itemised invoice on a number of occassions. A very, very shocking way to treat any client. The worst service experience I have ever had.Similar opinion? Write a review on ieatwords.com.au!
Friendly professional service
Very impressed that plumber arrived within the time stated. Explained what he needed to do before commencing work and had the high tech tools to carry it out. I would certainly recommend Wilco Home Services and use them again if needed.
1 comment
Wilco H.Wilco Home Services
Hi Cherly
Thank you for taking the time to leave your good feedback on our site. We are happy the work was done leaving you impressed.
Many Thanks
Wilco Team
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Friendly professional service
Explained exactly what was needed and provided written quote prior to commencing work. Excellent job and very professional staff would recommend
1 comment
Wilco H.Wilco Home Services
Hi Raynee,
Thank you for the good feedback. We value your time and your input so that we continue to strive to assist out customers to the best of out abilities.
Many Thanks
Wilco Team
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Kevin
- 2 reviews
- 2 likes
Excellent work.
They completed some plumbing work required this week. The service was fast and well organised. The young men working did an excellent job. I could not be more satisfied.
1 comment
Wilco H.Wilco Home Services
Hi Kevin,
Thank you for taking the time to share the good work our plumbers have done. We are glad that you were happy with the work and look forward to assisting you in the future.
Many Thanks
Wilco Team
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Relined for the rest of my life!
From the initial very informative plumbing consult, the office staff who coordinated all and to the very pleasant lads who worked on the reline, I am completely satisfied with the relining job done. Yes, it was expensive but that's the technology! Having lived through a "scud missile style" plumbing dig for several months to replace terracotta pipes 23 years ago, to find out the only section that couldn't be dug out because it passed under a tree was to cost me big bucks every 18 months to have roots cleared, I wish the technology had been around back then. I'm not planning on going anywhere in the near future so the reline should see me through and, it's great to have the downstairs spare toilet back in action!
1 comment
Wilco H.Wilco Home Services
Many Thanks for taking the time to share the good work the boys have done at the property. We value your input and look forward to be of service in the future.
Many Thanks
Wilco Team
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Emma
- 7 reviews
- 1 like
Incredible service!
Went above and beyond to help us out with a hot water system, even setting up a temp one over the weekend! Fast, great customer service, reasonably priced! Would recommend to anyone :)
1 comment
Wilco H.Wilco Home Services
Thank you Emma for your encouraging feedback for our plumbers. We value your time and hope to be of service again to you in the future.
Many Thanks
Wilco Team
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Outstanding services
I found the services provided by this company is trustworthy and the services which I have received on timely manner. I found the service was cost effective and can be contacted easily.
1 comment
Wilco H.Wilco Home Services
Hi Rabindra,
Thank you very much for your valued feedback. Your time is very much appreciated. We look forward to helping you again should you have any further plumbing problems.
Many Thanks
Wilco Team
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- Verified customer
Plumbing
Called Wilco this morning after having problems with my drains, Andrew Attended on time as he had said, he answered all questions his services were exceptional and we are very satisfied with the result. Thank you very much Andrew I will be recommending you to all my friends and families. Very honest and nice person.
1 comment
Wilco H.Wilco Home Services
Hi Maria,
Thank you very much for your good feedback regarding our plumber Andrew. He is indeed a values asset for our business and our customers.
Many Thanks
Wilco Team
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Great customer Service
Andrew N plumber was fantastic. He provided valuable tips as i asked alot of questions. He provided attention to detail andwas respectful at all times. Well done Andrew. Will definitely recommend u.
1 comment
Wilco H.Wilco Home Services
Dear CBB,
Many thanks for your kind words regarding the good work Andrew has done. We look forward to being of service to you in the future.
Thanks
Wilco Team
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Wilco H.Wilco Home Services
Thank you very much Terry
We look forward to helping you again in the future should you have any further plumbing issues.
Many thanks
Wilco Team