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Online store, Physical storeFantastic customer service to match the products!
Hi Mitch,
I’d just like to say thank you so much for your great customer service.
My parcel arrived just in time before we packed the car and headed off to Rotorua for my very first 100miler.
I was able to use my new socks and that drink bottle which were absolutely perfect.
I finished my race in 27hrs40mins which not one blister or hotspot and less than 1kg difference in pre and post race weight so super happy.
Thank you, your service was very much appreciated!
Kind regards
Sandra
1 comment
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MishNorth Queensland, QLD
Excellent customer service!!
Just wanted to let you know how impressed I am with how quickly I received my order (Osprey Porter 30 Unisex backpack).
Amazing!!! I received my backpack within 1.5 days of placing the order!!!
Thank you!
Kind regards...Read more
Mish1 comment
Wildfire S.Wildfire Sports
Hi Mish, thanks for your lovely review! We hope you have lots of fun with your new Osprey Porter pack.
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Liz YoungSydney, NSW
Vibrams
Ordered online and shortly after realised I'd ordered the incorrect size. Called Wildfire the following morning and they were able to correct my order. I mentioned I was taking the Vibrams overseas to a friend and asked if I would receive my order within one week. They expressed posted them with no charge, I received my parcel the following day. Great service, great product. It's such gestures of kindness that make a huge difference. Thanks so much!
1 comment
Wildfire S.Wildfire Sports
Thank you for your kind review Liz, much appreciated!
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Misleading information and poor customer service
Purchased smallest size Aftershokz Trekz Titanium Mini Wireless Bone Conduction Headphones using the online measures and they were ridiculously large. Was charged $12 to receive them, $19.95 to return them plus $11 in post office charges. Call centre worker advised she was new and couldn't help and couldn't find her supervisor and suggested I call back another day. Not her fault but frustrating when I feel the online measurement information was inaccurate and therefore misleading, consequently costing me money in postage charges. Disappointing experience from an online store that came highly recommended.
1 comment
Wildfire S.Wildfire Sports
Hi Bryar, Thanks for your feedback, but I'm a bit confused to hear about your experience. Can you please contact us via email with more details about your purchase? We don't have any record of a purch... Read more
ase under this name, and we offer free return shipping, so I'm unclear on which 'postage charges' you are referring to. We haven't had any problems with Trekz Mini sizing being too large in the past, in fact we generally only recommend them to children and quite small adults, as the regular size Trekz fits most. Our sizing guide is direct from the manufacturer, so please let me know in that email who the headphones were for and what their head measurement is, as we can feed that back to the manufacturer in case changes need to be made. I will also speak with our returns staff members and make sure they are aware of how to leave messages for supervisors even if they are not available. I hope that helps, I look forward to hearing back from you with the order and receiver details so I can help further.Similar opinion? Write a review on ieatwords.com.au!
Peter Knight
- 2 reviews
Fantastic company
It is great to deal with a company that does what it says it will do. A wide range of outdoor and travel goods at very competitive prices. Fantastic personalised service, goods delivered promptly, exactly what I wanted. I'll definitely use them for all my outdoor need, thanks Wildfire, Peter
1 comment
Wildfire S.Wildfire Sports
Thanks Peter!
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Muriel
- 2 reviews
Outstanding service
They responded promptly to my emails questions. They dispatched the item within two hours of my order. Item was received two days later (even though it was a normal delivery to regional Qld. ). Well done guys.
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RoryGreat Southern, WA
- 5 reviews
- 2 likes
Faultless
These guys were well priced but more importantly answered all of my questions, quickly.
After a few recent bad experiences with other online retailers Wildfire was a breath of fresh air.
Even though we live in rural WA the sleeping bag came seriously quick
I'd use them again, without hesitation.
Thanks
Fred
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JasonMelbourne
- Online store
- Verified customer
'Pay to have the faulty product returned to you or we'll dispose of it'
Initially all was good with this company. I purchased the Klymit Insulated Static V Lite Light Sleeping Mat online, arrived quickly and was excited to use it. On my first use of the mat over a 3 day hike it slowly slowly deflated each night leaving me on the ground with no other options. After the hike I immediately contacted Wildfire to advise of my issue as the mat couldn't be used, where I then sent the mat to them for assessment.
Here's where things didn't go so well.
They did some tests to the mat and deemed it wasn't faulty and aske...Read more
d me to pay $9.95 to have the item sent back, noting if it did leak again, then they would re-assess. I explained the mat did not stay inflated for 3 consecutive days on first use, and therefore was faulty and not fit for purpose and did not agree with their response. My only option at that point was to have the mat sent back to me where they requested I provide evidence that it was actually leaking overnight. I refused to pay for the faulty product to be returned to me for me to prove there was a leak. [name removed] then came back suggesting that it was "possible that while you were using the sleeping mat that you did not seal the valve correctly" which for a mat with a basic inflating system was surprising. I again requested to understand what options I had, and was told by [name removed] "Your options in this case are to pay the $9.95 reshipping fee to receive the mat back, or not to pay and we dispose of the mat." After this unacceptable response I advised would be lodging a formal complaint with Consumer Affairs.1 comment
Wildfire S.Wildfire Sports
Hi Jason,
Sorry to hear that you were not happy with our service.... Read more
We have discussed this at length, but I do wish to stress that we certainly did our best to resolve this for you, including testing your mat with weights, underwater and with detergent, followed by chasing the supplier for over a month during the holiday period, when we were not able to find evidence of a leak ourselves. I am very glad you have now received a replacement and I wish you many great hikes with it!Similar opinion? Write a review on ieatwords.com.au!
Adam F
- 2 reviews
- 1 like
- Physical store
- Verified customer
Horrible and Rude Customer Service, Refund
I purchased this product at the Wildfire physical store in Milton believing I'd have a return path should there be any issues. The measurements for the device were significantly less accurate than stated on the packaging, even being inaccurate for weight beyond the tolerances when weighing myself 3 or 4 times in succession. Surely a set of scales can at least be minimally accurate for weight when costing over $400? The item was returned within days but 3 weeks later I don't have a refund (or the item) and am being told Wildfire couldn't "prove"...Read more
that the item was inaccurate in my usage after sending it back to the manufacturer, so I can't have a refund. Their customer service representatives have been rude throughout, and simply state I can pick up the item when it is returned from the manufacturer, whenever that happens. Never again. Horrible service. I'll buy from the cheaper options online next time.Similar opinion? Write a review on ieatwords.com.au!
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Above and beyond
Altria hiking boots are tricky to find but not for wildfire. They got me exactly what no one else could Thanks.
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merlinSydney, NSW
- 7 reviews
- Wildfire Sports
- Verified customer
BUYER BEWARE.... USE PAYPAL ONLY (if product problem, you have a problem, poor support)
Bought two Black Diamond Revolt quality rechargeable headlamps. Well reviewed product.
Shipped promptly. Well packed. All good.
However upon charging NiMh batteries, the onboard indicator showed low charge at full power, hence a fault, according to Black Diamond manual.
Wildfire Sport n Trek, formally Wildfire Sport, requested a return and could not understand the fault in the hi tech headlamps, refused support, demanded me pay return shipping. Unresponsive until PayPal stepped in.
When I notified PayPal and they contacted Wildfire, the...Read more
shop immediately shipped faulty headlamps back to me, and I had to pay to return them a second time. PayPal understood the case and the battery indicator fail and enforced a full refund. Wildfire could have replaced batteries or given me credit to, as I suggested but the manager seemed policy bound.Similar opinion? Write a review on ieatwords.com.au!
Hamid
- 6 reviews
- Wildfire Sports
- Verified customer
Easy, competitive and fast delivery
Easy, competitive and fast delivery
Great range of products, competitive prices and deals, fast 2 day delivery in AU. Easy & hassle free ZipPay and Afterpay. That was part on my fantastic experience with their online shop.
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Excellent Service
Extremely happy with the incredibly quick delivery and the product. I purchased the Flipbelt zipper waist bag and the quality and fit are amazing. I would happily recommend this product and company.
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Perfect size
I use this to put my insulin pump in. Needed a new one and here was the only place I could buy the bigger one
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NiallCHARLESTOWN
- 2 reviews
- Wildfire Sports
- Verified customer
A+
Ordered a Polar M200 running watch online and had it within 48 hours. It was easy to track my order, and the product came as described. Very pleased with the watch. Strongly recommend
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Prompt customer service and very friendly staff.
I would like to say a very big thank you for shipping my Garmin forerunner charger, so quickly
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- Wildfire Sports
- Verified customer
Fast delivery and best available price
So happy with the quality of service and the product range and price. The delivery was fast and the tracking of my purchase was accurate and on time.
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Perfect store
Exceptional service and knowledgeable staff, was not pressured into buying anything which help make me decide for myself. Went home and after payed mu items which was very quick from payment to delivery and receiving goods. I think it was about 1 day turn over.
Thanks guys keep up the good work.
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Steve
- 2 reviews
- Wildfire Sports
- Verified customer
Fast processing and delivery, competitive pricing
I made a purchase online, the order was picked and dispatched same day, parcel arrived 2 days later. Good product on a good deal with good follow up service and fast pick and dispatch.
Will be shopping here again
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Fitbit
Found this company online while searching for fitbits for my grandson who lives in Australia. What great service and communication.
Parcel arrived next day. Would have no hesitation in recommending this company.
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Questions & Answers
Susan Muskerasked
Hi there,
Can you tell me if the Craft shorts you have are 5" leg? Many thanks
Susan
2 answers
Wildfire S.Wildfire Sports
Hi Susan, thank you for your message. We do have a few different pairs of Craft shorts (which can be viewed on the link below) was there a particular pair which you were enquiring about?
http://www.wildfiresports.com.au/catalogsearch/result/?q=craft+shorts
In regards to the 5" leg, which measurement were you referring to? e.g. length, diameter, inside leg length
Please do not hesitate to contact us on 1300 573 247 for further information.
Cheers, Wildfire Team
Wildfire S.Wildfire Sports
Hi Susan, I can confirm the inseam of the Craft Performance Run men's shorts is approximately 11cm - so fairly close to 5". We have both medium and large sizes in stock at the moment - I would recommend checking the size chart on http://www.wildfiresports.com.au/craft-performance-run-shorts-men.html as the sizes run fairly small for Craft. We can also always exchange the item if a different size is needed. If you are able to order before 11am we can make sure your order leaves that day. Please let us know if you have any questions. Thanks! - Erika & the Wildfire team
Susan Muskerasked
Can you please let me know when you have in stock the Garmin forerunner 110 mens watch to be sent to Melbourne.
Thanks
Susan Musker
1 answer
Wildfire S.Wildfire Sports
Hi Susan, thanks for your message! The Garmin Forerunner 110 men's watch (black with red stripe) is currently in stock, and will be dispatched to you within 24 hours of when you place your order. You can order it from this link: http://www.wildfiresports.com.au/garmin-forerunner-110-hrm-red.html. Our price includes free standard shipping Australia wide.
Cheers - Wildfire Team
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Wildfire S.Wildfire Sports
Hi Sandra, Thank you very much for posting your lovely review, so glad the parcel reached you in time! Congratulations on your great race results too!