Wilson SuperX

Its either very Hot or Cold, no middle option

I called the customer service, they temporary fix the issue with some set up but issue came back again in few months. this time when I called them, they simply said item is out of warranty without any support
very bad product not worth the money you pay

I've had no problems with the water heater in my own apartment, apart from being extremely hot and sometimes hard to get the hot to work (which is probably to do with my mixer tap), however the rental I have literally exploded 2 months out of warranty. Wilson replaced the unit but i was charged the installation fee. I paid this then emailed Wilson that I felt this should have been included. I was expecting a fight however they responded immediately and have covered the labour too. Thank you, good customer service, hope this one last longer.

Have had 6units in 18years,the best of them lasted only 6 years,the worst one lasted less than 2weeks!! I have just replaced another one which has lasted 4years! Noticed the price has increased by $102 since I purchased the last one in 2014! Quality control,forget it! 5years warranty that's a joke, you get 2years on a fully installed replacement unit,paying nearly a $1000.Do yourself a favour, don't buy this crap!!

Shameful business.. Should close down. Only comes with 2 years warranty.. Goes Capt right after. You can't change the damn element but have to buy the new tank which is the whole unit.. Rip off absolutely.. Such expensive device must be sold with minimum 5 years warranty.. That means you will be out of business.. I hope

Absolute rubbish, two plumbers have told me to get rid of it and get a different one. Known problem. Water comes out either scolding or freezing and no where in between. Only way to have a decent shower is to have a tap in the basin running hot at the same freaking time!!! Washing machine will only run hot water even on a cold setting. Clothes come out scolding hot??? Even after adjusting the valve on the water system.

Has a hot water low flow rate shut off. There is no thermostat to adjust hot temp which would solve this problem. Such a frustrating unit! Would not recommend.

Our options are now to try a increase the bore size pipe to the boiler to try and get more water pressure. Or solder in some rheostat thermostat control. Most likely I will just bin it and get a real boiler !!

My old Wilson Super X stopped working today after running for 18 years. Plumbers were shock that it ran for so long. It was installed outside.
Had it replaced with another and I guess I won't be so lucky

Went through 2 units in 2.5 yrs due to bad manufacturing, they are ugly and look prehistoric. Service people are no help at all. I am now the proud owner of a Stiebel and will never go back. I highly recommend the Stiebel. Easy to install, cheaper to buy and it looks very neat on the wall. The SimpleX is designed to replace a Wilson unit and all plumbing lines up too. A much better choice all round!

Unfortunately my Wison SuperX has decided to give a loud clunk/bang every time you engage the hot water. Contacted the Installer and Wilson head office to be told that the noise is perfectly normal. Asked the Wilson rep if Bosch would have the audacity to release a product to market which was so noisy to operate.......no answer. Wondering if this product and the Db noise level it outputs would be prohibitive in apartments. In conclusion do not buy this product if an annoying noisy operation is problematical.

I moved to a unit that had has this hot water system installed 10 years ago in that time I have installed 5 of these systems. They always just stop switching when the water flows. The one I am using now is only working infrequently. I have called them a few times to try and get parts or ask questions and found them to have very little knowledge of their product.

I bought a new super x about two years and a month ago . It was built 2 years and 3 months ago . It started running luke warm instead of hot a few days ago so I E mailed Super x grizzling that my unit had died 1 month after warranty expired and NO WORRIES they copped it . It was a genuine fault ( a rare one) and they sent a bloke round to fix on site . I was ready to remove it and send it at my expense bla bla bla but this mob really looked after me, I support WILSON big time . They care about their products and stand by them . Nowdays its uncommon . Buy Wilson Super X with CONFIDENCE . Paul ODWYER Renovation Contractor,

Yes I had my old one replaced 6 months ago and hate the big clunking noise. I called the service guy out to look at it and he said the noise is normal. Now it is not working. No hot water and no clunking noise. I will ring them in the morning. Not impressed with them at all.