I submitted the windscreen claim on the Monday and I was contacted within 2 days and had my windscreen replacement completed on the Thursday, I cannot fault Woolworths insurance at this stage, I would definitely recommend.

It remains to be seen if ongoing service in event of any claim is satisfactory, but today I wanted to insure my a brand-new car with WW. The phone consultant - Betty - could not have been clearer or more precise in her dialogue with me (Sydney based, not oversea) and the entire transaction took not too long at all. So far, so good!

The insurance fee was cheap for the 1st year but they asked for auto renew and the 2nd year renew fee is double.
Think about it the car value is down after 1 year but the insurance fee is double.
For 1 year insured no claim, I got double insurance fee, is it reasonable?

Claim was made over the phone and could not have been easier. Many thanks to the helpful young lady who handled our claim. Repairs were arranged without any problems. As repairers (Guys Bodyworks, Launceston) were very busy we had to wait around 3 months, but it was worth it as the repairs could not be faulted. When they quoted the job the driver's side door could not be opened from outside - they fixed it on the spot. Would recommend both Woolworths Car Insurance and Guys Bodyworks

I must say I was very stressed out enough from the actual incident, but Woolworths came to my rescue, very professional people, it was straight forward settlement, no delays whatsoever, especially in the current situation with the covid19, where most services had to operated from the home office. I say thank you Woolworths for your prompt service, and speed you operate at.

policy easy to set up
claim 4-5 weeks for settlement, money took a long time after car was w/o and needed to ring and onhold for 53 minutes to speak ( shocking long time and big let down, told money 5-7 days it was double and only after phone call. understand large number claims in ACT at same time.
Fix phones and you are agreat insurer ( in past managed big insurance company so I know what is a good company )
you have agood selection of staff ( based on those I spoke to )

I was extremely impressed by Ahmad who was my consultant his professionalism and caring nature and promptness on timing made my troubling times a lot easier and I'm forever grateful

Long delays processing total loss claim and call center staff indifferent, unaccountable and argumentative.

Finance company advised me that Woolworths were sending email correspondence to wrong department resulting in long delays seeking relevant documents.

A cheque for the claim was never received by financier and when this was reported, Woolworths representative was denied this and advised me to continue waiting.

Multiple emails were sent to Woolworths but they were not acknowledged. Details for EFT payment were provided at the beginning of the claim and overlooked.

Attempts to pay by EFT delayed on multiple occasions because wrong data entered. No attempt was made to contact me for further information.

This is the first claim I've made ever so I don't have anything to compare it to however it took almost 2 months to settle probably due to my still being under finance and working a final payout figure

Easy to set up and monthly installments made it easy to pay. Unfortunately had to make a claim which took them 2 weeks to sort out the location of the car even after giving them the exact location and contact details. After this it took another 10 days to finalise and pay my claim. If you need to claim prepare to be without a car for at least 3 weeks at your own expense.

I lodged a claim and had to continually call up to check on status and every time the information that had been sent in had never been attached to my claim and had to repeat process a few more times

I needed to make claim spoke with helpful staff member and My claim was resolved quickly and easily with minimal contact after the initial claim was put in. Very happy with the service

Best value Comprehensive MV Insurance Policy out there IMO. Claim was handled talking to a live person and she was helpful, a good listener and excellent to deal with.
The claim took about 12 days to process (I was not at fault) and they allowed me a choice of repairer (which I needed to remind them of) because they might otherwise have chosen a lesser repairer (Mercedes Benz metallic colours are hard to match) and I wanted a good job done.
Overall, extremely happy!

Good value policy easy to setup
Claim resolved quickly easy to deal with
2years with Woolworths insurance would and have recommended Woolworths insurance to friends an family
Not required road side as yet

After have a slight MV accident Nov 2022, the Claims Dept were FANTASTIC!! My car was repaired by The Body Shop & they were fantastic. When I was trying to change my Renewal details, it took 2 wks before I had any satisfaction. Staff were useless with no communication between each Dept; a Supervisor would NOT speak to me; no phone calls returned but finally a lovely lady rang and solved everything. Extremely Happy Customer now......

Yes good value insurance
2-4 weeks for claim to finalise
4 years been with company with 2 cars
Good I did not have to chase it all done within time frame they promised.