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Woolworths Car Insurance Questions & Answers (page 2 of 6)
Comprehensive, Third Party Property, Fire and Theft, Third Party Property Damage (See All)112 questions from our users
Got a quote, and it was better than 5 other insurers. However, looking at all the negative reviews, I would have to have rocks in my head if I went with them.
The pricing is so attractive but the cover just isn't worth it in my experience. Any issue with the claims and it takes days to get a reply and they dont seem to want to help. Suncorp insurance seems to be the best cover although its a little pricey
I've been with Youi for quite a few years now and have always had good customer service when I go about renewing my policy. We go through the same dance each year where they send me a policy with the...
Read more premium increased, I negotiate and get it down a bit and come away feeling like they have done me a favour! I am sure that many people would be devastated to find out how much their vehicle is NOT worth, mainly because people have a love affair with their vehicle. To find that my Ford Territory Ghia is only worth 4.5K (165K on the clock) and they are asking 11% of that for a premium is a bit of a shock.
I have being on hold for over 1 Hour because i phoned earlier today to get a QUOTE i was told by the women i would get it in about 1 hour and that was at 8.45 am on the 17/8 2020 but word back and can not get it on the phone .Maybe you might trying to check and put more staff to answer the phone not happy Steve
Please can you give me a cquote on a Mazda3 2008 only use to take grandchildren to school dont pick up has done 130,00 km
I have has the same experience as other people on this site. This is beyond disgusting. I need to find 6 people to start a class action. Would you be interested in joining so it adds more weight and gets media attention? Anyone please private message me.
Do drive less pay less unused kilometers rollover to the next year. Example if i choose 10,000 kms usage for the year & i only do 8,000 do the unused 2,000 km's give me 12,000 km's in year 2 of my policy.
Hi Steve, thanks for reaching out. You are absolutely correct; any unused kilometres will roll over onto your next policy period. Ensure you are adhering to the end odometer reading on your renewal do...
Read morecument. We hope this helps in answering your question.
Thanks
I have the international valid licence. Will i be able to get insurance for my car?
Hi Sukh, if your international license allows you to drive within Australia, you are able to purchase Insurance for your vehicle assuming you meet our criteria. We hope this helps in answering your question.
hi i have been trying to make contact to ask a couple of questions upon "renewing" my comp,mv insurance and your lovely robot sends me a security number via my mobile (i cannot get the number unless i...
Read more turn off the phone contact to read the number via text, then the robot hangs up the phone as this is occurring each time i am now requesting ANOTHER method or may take up another quote with another company .thanks Mark
Who is repairer after accident
Unique panels, Hallam
Hi Bev, thanks for sharing your question. In the event of a claim, you can specify your preferred repairer for review by our Claims Team. This decision is ultimately up to our team and is determined on a case-by-case basis. Thank you.
If you cannot beat price than why did you put option “beat price “, either remove it or do proper implementation.
Hi Mann S, thanks for sharing your feedback with us in regards to your recent quote. We apologise for any inconvenience caused. We do currently offer a 'Price Beat Guarantee' - meaning we'll beat your...
Read more current renewal notice by up to $50 and match it, 'like for like'. You just need to have a comparable comprehensive car insurance renewal notice (valid this month, last month or next month) and be 25 years or older to be eligible. If you'd like to apply for a price beat, just get in touch with our team on 1300 10 1234 between the hours of 9am to 7pm Monday to Friday (EST). T&Cs Apply.
I don't think they ever do a price beat, it's an ad gimmick
There doesn’t seem to be any way of cancelling my policy at the moment because all of the call centres are closed, therefore no one is monitoring the chat either. Any advice? Also It can’t be done on the portal.
Hi Ace, thanks for reaching out. Due to current circumstances we have been inundated with enquiries which has resulted in a longer than usual response time, we apologise for any inconvenience caused. ...
Read moreWe'd like to let you can cancel your policy by emailing our team at '[email protected]' with your policy information (policy number, full name, date of birth and vehicle registration number) and our team will get in touch with you directly. Or you can call us on 1300 10 1234 between the hours of 9am to 7pm Monday to Friday (EST). We hope this helps in answering your question.
Thanks, done cheers.
Not very happy our car got stolen 2 weeks ago today. My husband has been treated like he is a criminal and now it’s being further investigated by an external company. In our street where we live 3 of our neighbours have had their cars stolen and they haven’t been found at all. So we did the right thing cause of what has been happening In our area and took out agreed value a few months ago and now for us trying to keep our possession safe they are treating us like total dogs and basically saying we have lied. Don’t even think we will actually paid out anything. Not happy at all and thinking of taking legal action cause it’s truly disgusting how we are being treated.
Hi Mummabear86, thanks for reaching out to us. We apologise for the experience you have had with your claim. We would like to assist you further and have sent you a private message. We are looking forward to hearing from you soon, thank you.
There is no point saying sorry to me or my husband as will still do not have a car for my husband to drive cause we still have not been paid out anything for his car which has been missing for over a ...
Read moremonth. We are both truly disgusted with your company and will be making sure that no one ever insures their or anything else with your company that is for sure.
What happens if I go over the kilometres I have stated within my policy
Hey Brendon,
What happens is if at the time of a claim the odometer reading is outside the Kilometre range you have provided, an additional $1000 excess will apply.
Just remember, you can also increa...
What happens if I go over the kilometres I have stated within my policy
It I elect to have a certain number of kilometres within my police and do happen go over the limit what happens
Hey Brendon,
What happens is if at the time of a claim the odometer reading is outside the Kilometre range you have provided, an additional $1000 excess will apply.
Just remember, you can also increas...
How much is a 1000k's cost when you go over your quota of kilometers?
Not sure. I think it was something like $95.83 for 5000km extra or $127 for unlimited extra
Can you ring them ?
They wouldn't tell me
I want to change my Email address and my payment details
Then contact them directly rather than ask in this review site
Hello Gianfranco P. this is not a problem and can be quickly sorted for you by one of our friendly staff, you are able to do this either by calling us on 1300 10 1234 or by emailing us at customerserv...
Read more[email protected] or going onto live chat by visiting https://insurance.woolworths.com.au/contact-us.html.
i have changed my email address and have set up a new card number and set this up about awhile back and you have to me that if you had not heard from me that the insurance will just continue thereaf...
Read moreter but if this is not possible get back to me thank you
Who are your approved repairers for BMW vehicles
BMW
Wouldn’t that depend on where you live?? Why not simply ring and ask ?
Hey George, so we have an extended range of approved repairers for your particular vehicle. In order to discuss the ones closest to you or the ones in your area, you can contact our claims team on 130...
Read more0 10 1234 and discuss this with them. They are also able to help you get in contact with that repair shop and are always happy to consider a repairer if you want to select your own one.
Just want some understanding. When doing your car comprehensive insurance it asks when did you obtain your full drivers licence then when I click info it only states that your learner licence/permit isn't included so does this mean by me being on my provisional 1 licence then that's classed as a full licence ??
I wouldn’t go with Woolworths Insurance. They are the worst company to deal with.
Hello Jarrad, Thank you for your question in regards to our quoting system. So that is correct we require the first year that you acquired a provisional license or a license that is valid to drive wit...
Read morehin Australia. Please bear in mind that we do not consider a Learners Permit as a license. If there is anything else we can assist you with or you would like our assistance with a quote please do not hesitate to call us on 1300 10 1234 or if you go to our website there is a Live Chat function available to speak with one of our friendly staff.
does the regular driver have to be the registered owner of car
Hey Peter L, thank you so much for your question. No, the regular driver does not need to be the registered owner of the vehicle. Only the policyholder needs to be the owner or registered owner of the...
Read more vehicle. If you wish to discuss this further, please give us a call on 1300 10 1234 or alternatively jump on our website and you are able to chat with us via Live Chat. We hope you have a great remainder of your week.
Took out a comprehensive car insurance policy and was supposed to receive a $100 gift card. I have made 2 monthly payments on the policy and still have not received card?
Why not call the company and ASK?
Hey Tracey W, thank you so much for your question. For this particular enquiry as it is specific to your situation it is best to contact us as per the below contact details. If you wish to discuss thi...
Read mores further, please give us a call on 1300 10 1234 or alternatively jump on our website and you are able to chat with us via Live Chat. We hope you have a great remainder of your week.
Is my car still insured?
Hey Judy R, thank you so much for your question. For this particular inquiry as it is specific to your situation, it is best to contact us as per the below contact details. If you wish to discuss this...
Read more further, please give us a call on 1300 10 1234 or alternatively jump on our website and you are able to chat with us via Live Chat. We hope you have a great remainder of your week.Get an answer from our members and Woolworths Car Insurance representatives
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