Woolworths Comprehensive Car Insurance (page 2 of 10)

Chose woolworths car insurance as they were great for home insurance. I have been with them now for several years, when car renewal time came I got them to revise quotation. I then got charged for two quotes for the one car .....told it will be up to 10 working days to fix their error ....I can't afford to be out of pocket $1K for that long. Frustratingly long wait times of 45 mins to speak to humans. Next time I will opt to change to cheaper insurance company as Woolworth customer service has declined

I had an accident on last Saturday 15-May-22 (12.15 PM) Everyone involved was not hurt and both cars are drivable. Thanks GOD.

There is a dent on my car and the taxi which crashed on my car had a headlight broken and a dent on the front bumper.

This is my first claim in my whole life of driving history until now. I was terrified. I didn't know what to do, so thought I would give a call to Woolworths insurance on the spot and see what they say.

Few things i observed: (15-May-22)
- My call was answered in less than 5 mins (on saturday at 12:30...

I rang early in the morning and said waiting time was 15 mins. 3 hours later I'm still waiting. I'm taking all 5 car policies to another company. This is a joke.

I've been with woolworths car I strange for over a year now and have 2x cars insured with them. One car unfortunately got classed as written off due to flood damage. Woolworths was brilliant from the minute I put in my claim, to the day the funds came through for my payout. I've never had such an Easy and stress free experience with any insurance provider and once me and my husband buy a new car with our payout, I'll be going struggling back to woolworths insurance to insure the new vehicle. Keep up the great work guys!

My son, 17 was involved in an accident. There was minimal damage to his vehicle, so I figured wait and see what the other driver comes back with before making a claim, as we could probably fix damage ourselves! the other driver did come back just over 3 weeks later with a quote of $2600, which is far more than the excess, so I made a claim. Took the car as advised to the repairer they said. Got a quote, then 3 days later got a text from repairer to say contact insurance it has been declined? I called them to find out why, apparently no one know...

My friends have the insurance with Woolworth and myself I hope you guys can help me I need to get my van fixed soon as possible
I’ll appreciate your service

Not being made aware of Auto Payment and when i realised it, trying to cancel the auto payment, Woolworths has been arrogantly ignoring my request. Sent email 3 days ago, it says it will be responded in 48 hours today as third day and no response and trying to call, has been on waiting for call for for over an hour, trying to chat online, noone INTERESTED to assist, Definately not recommended, very poor service

Lodged claim as i was not at fault and smash repairs guide me about the damage and quote sent to woolworths for approval but took 1 month for processing further and again been sent to different smash repairer dont know why as no one contacted me and promised repairs after 1 month appointment but after wait again full repairs not done as they didn't assess vehicle on time and used 2months as wear tear damage to vehicle. Really disappointed and finally decided to cancel the insurance and buy with some other professional companies. Would not recommend to others as staff is rude and looks unprofessional and needs more training.

Claim Number: 110996
I accidently hit my car while reversing. This is the first claim I ever made in 28 years of driving
I claimed like everyone else, but now this pathetic, unreasonable and disgusting people say they believe it's two motions, and therefore they want me to pay multiple excess fees. I disputed, but they won't listen. I asked them for a site visit to show them that I'm correct, but they won't come. Still they want me to accept something I didn't do. These guys are forcing down my throat something I didn't do.
Now my car is damage...

It was disappointing that I had to wait for 45 minutes just to update details on my insurance cover. Unfortunately, the service and the explanation received wasn't to my satisfaction although I am grateful that the customer service team has got in touch with me now. I sure hope they improve their service as I find the price competitive.

While shopping around for comprehensive car insurance, Woolworths initially looked like good value. But while going thru the various options, the quote kept climbing. Within 3 mins of hitting accept, I realised I could get the same deal for $150 less with my existing insurer, so opted out of the Woolworths deal. I received three conformation emails that the policy had been cancelled.

I didn't think anymore of it till checking my bank statement, I noticed a payment had been made to Woolworths Insurance, well AFTER I had received notice of ...

Absolutely disgusting they conceal the fact that an off road vehicle..a 4wd..is NOT covered if it is not on a road. This is not disclosed in their PDS. That in my opinion is criminal. Avoid Woolworth insurance like the plague

Good:
*An insurance portal which means I don't have to call every time to change any details, but the portal could have more functions.

*Less drive less premium.

Bad:
*1 out of 4 people I ever talked to was genuinely not interested in working there. After telling her I waited 34 minutes to talk to her, she was still cold. I get it my business is not her business.

*Customer service told me they would refund the cost of extra mileage I purchased at the end of the year to roll over to next year, but when I cancelled the renewal policy I found out it was not the case. I paid for the mileage I did not use. I was also told there is a 250km grace mileage, now I wonder if that's the case.

Put a claim in for a stolen car over Xmas it's now February 1 and the only feedback I've had are texts similar to spam/fraudulent texts asking for personal info banking etc.Then get a txt at 738pm asking me to contact them to discuss my claim. They can't phone me but can txt asking me to phone them how lazy and unprofessional. To add insult to injury the msg on the number 1300047325 says they busy helping other clients then says the office closed at 5pm ring back during office hours lol Paid out eventually but tried to set me up kept saying I left stuff in the car when I know I never leave stuff in the car and I was welcome to go see the car and remove what I left in there wth
Crap kients stay away

I have not had to make a claim, but I will not be renewing my policy based entirely on this phone call experience.
I needed to do a very minor update to my existing policy and I was not sure how to do that on the web portal as it was not giving me the option I was after.
I called the number on the website and it gave me an estimated wait time is 10-15 minutes or give my details for a call back. I do not like call backs as I don't like having to give personal details to verify myself to someone who called me. I was not calling at an unreasonabl...

Really disappointed with the lack of care and understanding and experience from Woolies customer service team!
I had to hang up on two to finally get through to a manager that could explain my policy and cover as I had my car badly damaged at the front of my house!!!!
Just horrible how companies can have people who don’t know their own products!

Avoid if possible!!!

I insured both my car and my wife's with Woolworths for a couple of years.

Then my wife had a terrible interaction with their customer service rep, so she switched.

I found a much, much better deal with another insurer, so I switched my car's insurance too.

When I logged in to the Woolworths Car Insurance online portal, there was no option to cancel the auto-renew. This in itself is very poor form. Anyway, I discovered that if you don't want to spend ages on hold on the phone to them, you need to email "[email protected]....

Emailed as per their process to cancel the auto renewal as I had found a better option and couldn't get through on the phone without waiting over an hour. I gave them plenty of time to action yet they continued to charge me at the contract anniversary. No response to my emails to their complain team (although they I did get a blank email from their customer service team.)

I'd hate to think what would have happened if I had to make a claim. I still haven't got a refund for the premium and I'm struggling to get groceries now.

Horrible experience

With them 3 years. Made a claim on vehicle that I was not at fault for and had video evidence. Would not cover any expenses to get me back on the road, weather by hire, repair or even reasonable payout. Payout quote did not cover Owings on loan.

No issues with the insurance company whos driver was at fault. Looked after everything. Highly recommended Suncorp. They will be getting out 2 car bike and home insurance

I had been insured with Woolworth Insurance (underwriter:Hollard) for several years.
In 3rd month of the policy, a branch from a tree fell on the roof of the car and made an acceptable (1) one dent, I could live with, knowing that the to get it fixed meant paying $1,200.00 excess and the premium going up in the following year. I decided to not get it fixed and I told them that. I told that that $1,200.00 of my excess and their cost of repair and hire vehicle was not worth the value of my car.
I had my mechanic check that the dent was not stru...

Tried to phone them waited over a hour not good enough. Could not get on line chat either. Excessive wait there as well. No service is available here at all. Do not waste your time go elsewhere

Been on hold for 5 hours. Do not sign up if you want to spend your entire day on hold
It is not worth it!!
I need to change a simple thing in my policy and I have been waiting for 5 hours how is that fair to a paying customer. There is no way that there is that many people calling you guys for a wait time to be 5 hours

You're greeted by a robot who doesn't fail to inform you it's a robot you're talking to, from that point it gets further dysfunctional, with robot expecting you to say what's 'it' wants - not the other way about; customer service makes you wait indefinitely, but if there be a tiny wind passing by, they will promptly remind you 'there's a STORM' passively warning it's on you if you don't move your car...this company is overrated and pricy, whatever offers they provide - in terms of flyby etc - they taketh away some way or the other, the fuel is generally observed as conistently more expensive than a few others....

I just had claim declined cause I have an accident before 7 Years ago and didn't clear it so go for another company like nrma allianz bingle budget direct thanks

I was with Woolworth Car Insurance for the last 4 years. Every year I would travel overseas for 6 months, hence I would cancel my policy and renew it when I was back in Australia. I just came back back to Australia, where they won't insure me cause I haven't had car insurance for more than 30 days. This was escalated to a senior manager, where he refused too. Someone from higher management called me back later in the day saying we don't know where your car has been for the last six months. A tree might have crashed into the garage and damaged y...