Had my new sim for three months and no coverage in Alice Springs although I should have full coverage according to the Woolworts coverage map. Find it hard not being able to talk to anyone in customer service.

Was going to join yep try and get customer service gives you links and tells you to talk to Olive virtual assistant who is useless wanted to ask a question don't bother getting through to customer service easier to put a rocket on the moon

Signed up for prepaid sim and was able to link my rewards card to get the monthly 10% grocery discount. Tried logging into woolies mobile account but keep getting the message saying "Unfortunately we are unable to verify your login details. Please try again." Changing the password still has the same error, similar to another issue in the reviews chat. Could this be sorted out?

I have little to no service coverage even though on the Woolworths mobile coverage map I am supposed to have full coverage. More often than not my phone wont receive calls or messages and drops out. Currently Socially isolated with a new baby and no service

I have been with Woolworths mobile over 3 years, always pay on time. When my contract was finish I tried to update my account online, I could not & can't get through by phone, I have also tried to email and I have not heard anything back.

My phone is not receiving calls .. every time you call woolworths mobile it says you can only live chat. It's not even live chat its a robot that can't help. I emailed them days ago TWICE and heard nothing back. I am appalled at the non existent customer service. I will be now calling to change providers

Signed up for prepaid sim and phone is working well but I could not link my rewards card to get the monthly 10% grocery discount. Sent an email 2 weeks ago and no reply. Also was waiting on the phone for 90 minutes yesterday but got cut off. Tried logging into account but kept getting message saying "Unfortunately we are unable to verify your login details. Please try again." Changed password but still get the same message. A bit of help would be appreciated.

Ported number from Vodafone to Woolworths 1 month ago with new S20. Two days ago received message that port was unsuccessful. Woolworths app asked to resend port request. Now, we have been without mobile phone connection for nearly 24 hours. No connection, phone simply says "Not registered on network"
Tried to contact tech support multiple times, no phone number, no chat response.
Very poor service. Also, no support for residents of Western Australia by offering extended hours for us to contact in the afternoon. Effectively closes mid afternoon Perth time.
Just need this resolved as fast as possible or everything gets cancelled, Mobiles x2, Insurance polices x2 etc.....

I bought a $10 pre-paid for my young son. Activation would not proceed until I signed up for auto-recharge. No opportunity to speak with an operator. Will be off this account as soon as first pre-paid is finished.

Where do you start. 1. Data usage bar way more than report. What is correct as it seems every time I open a Web pages a gig is used. 2. MMS 3 days before you receive. 3. Trying to get support is just ridiculous. Only have some supposed AI called Olive that is still learning after how many years. Only communication is via online chat during work hours.

I bought a $30 Pre paid from Woolworths. It was a nightmare trying to get it to activate, especially after having to put all my details in Driving Licence included. The six digit code at the end was meant to be sent to my mobile phone, this did not happen. Very annoying as Olive is of no use and it says I have to wait 3 days for someone to contact me. I would like a refund as this is a faulty product that I cannot use. I am going into my local Woolworths to complain.

Cancelled my contract 3 months ago. still getting billed. Managed to finally speak to a support person last month. ".sorted "he said. "You won't be bothered again" yet here we are again with another bill. Been on hold again for 40 minutes.Shocking servive by Woolies

Signed up to get s20 ultra, have the phone and activated the SIM online but number hasnt been ported after 3-4 weeks. tried customer support few times for no results.

I originally provided a 1 star review as I was having issues in porting my number across, like other customers have alluded to. However, after posting my original review, the level of professionalism and support provided by DJ from Woolworths has been unparalleled compared to other providers I have been with. DJ thank you and I can’t thank you enough for being patient with a cranky customer like me, and resolving the porting issue.

When I use mobile data my internet is incredibly slow and unreliable. The internet usually says connection timeout. They give a bunch of data but you can never use it because the internet doesn't work. No reception at work, or at home. Would not recommend

No service for 5 months inside my house in Port Melbourne. No resolution. If you get a little assertive asking for a resolution, they get offended and threaten to end the chat. How am I supposed to communicate if they act like snowflakes? A little conflict resolution training would help I think. Prices are competitive, but service is obnoxiously terrible. Can't wait for my contract to finish to get the hell out of this incompetent service.

Trying to port my pre-paid plan from Optus to here and now I am regretting big time. Been over 24 hours (NOT within the three hours timeframe of porting) and according to their website, they have a major outage with porting. The online chat Olive is a joke - wasted an hour trying to get a number. Could not even locate a number anywhere until I looked up reviews on here.

Have a feeling I have wasted $150 on the 365 days 84GB plan - please refund this. My current plan expires today and I am calling 1300 793 417 for over 20 mins and no one is picking up! Ridiculous.

Very poor service all I bought $30 sim from Woolworths and port in just to give it a go now they goes I am on 12 month contract for no reason I never sign up but they goes there is a fee if I port out
Better use walki talki rather than Woolworths mobile