Fantastic Service
Couldn’t of been happier with the service having been with Woolworths for 6 years my dog Layla spent 4 nights in an emergency vets over Easter with a very expensive bill. I was so relieved Woolworths covered the 80 percent as promised and were prompt with the payment .
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Andrew R.
- 2 reviews
Amazing service and coverage
Had insurance for my 10 month old puppy for 3 months when we discovered he had severe hip dysplasia and degenerative arthritis.
They have been exceptional. Covered his initial xrays, medication, consultation etc (80%), and have pre authorised his surgeries, the first of which is this week.
Best insurance I’ve ever taken out. Was expecting them to argue any claims etc but the complete opposite. I’m so happy and surprised.
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I asked for
I hadn't used my insurance for my pets I no longer gave and asked for a refund since I think it's fair and I was told no and several times and all I can do now is cry
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BillaGreater Melbourne (Metropolitan), VIC
- 2 reviews
AVOID AVOID AVOID unless you like being ripped off!
I've Been with Woollies pet insurance for many years - thought it was reasonable. Never really claimed much over the years. I Just received my annual premium increase - 25% more! Yup! 25% more.
How they try and justify this 25% increase is a joke.
Nice try at ripping off your long standing customers woollies pet insurance!
1 comment
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Nicholas H.
- 3 reviews
Woolworths pet Insurance is a complete RIP-OFF!!!!
I've had Woolworths basic pet insurance cover for my Pomeranian for 6 years. She needed surgery to remove a lump that had formed aggressively on her tummy and the RSPCA veterinary clinic also recommended laboratory testing to confirm the lump wasn't cancerous.
Woolworths basic cover clearly states on their website that surgery & lab tests are covered under this policy but my claim has been rejected!!
Absolutely disgraceful!! I feel so let down by woolworths deception. I've been diligently feeding them money so I have cover for my pets and the first time in over 6 years I put in a small claim they knock it back.
Do not take out insurance with woolworths, they will deceive and steal from you like they did to me!!!
2 comments
Brock B.Woolworths Pet Insurance
Hi Nicholas, we're sorry to hear of the inconvenience caused by your Pomeranian's claim not being accepted. Kindly be advised that all our claims are assessed on a claims by claims process. I'll be mo... Read more
re than happy to escalate your dissatisfaction in relation to your claims experience. If you would like to contact our Pet Insurance team at any time, they can reached at [email protected]. Thanks.Too late. I've just cancelled both policies as of a few days ago. Your policy doesn't provide cover for the most basic items, what's the point. Thanks for taking thousands from my family over the years and giving absolutely nothing in return.
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MeleaSydney, NSW
- 9 reviews
Avoid
November last year i received a letter saying my last payment did not go through.
Upgraded payment details over the phone thinking the last of it
Now its April and I've taken my pet to the vets- to find I can't log into my account! I CANNOT contact anyone! "due to unprecedented high volume of calls we've decided to stop answering our phones, (effectively ) and again, Im given the run around to wait days for someone to get back to me via email.
I tried the social media and no avail.
Same story.
****they are happy to take your money but don't wa...Read more
1 comment
Brock B.Woolworths Pet Insurance
Hi Melea, thanks for reaching out. Due to current circumstances surrounding COVID-19 our Pet Insurance Service Team were unable to keep their phone lines active. We sincerely apologise for any inconve... Read more
nience this may have caused and our Pet Insurance team will be more than happy to investigate further into why payments weren't taken out. As you have stated, you have emailed our team and they will get back to you as soon they can to assist you.Similar opinion? Write a review on ieatwords.com.au!
jacpatSouth East Queensland, QLD
- 3 reviews
Massive improvement
I have been a Woolworths pet insurance customer for about ten years and openly admit to being very critical about their service in the early days However i have nothing but praise for them in the dealings I have had with my pet who has to have radiotherapy treatment for cancer at a time when financial security is a worry. They have been prompt in turning round my weekly bills and open and transparent in what they are paying for. Its been such a relief not to have to worry about my pets health too much when everyone around is locking themselves away for fear of the virus.
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DisgustedVictoria
Terrible insurance stay away
No help at all every call made told to do online gladly took my money for four yeas then let you know when you claim they wanted my dogs vet history even though he was never sick and couldn’t pay claim without it gave up and canceled my insurance they win again
1 comment
Brock B.Woolworths Pet Insurance
Hi Sir/Madam, thanks for contacting us in regards to your claim experience. Each claim is handled on a case-by-case basis. Our Claims Team can ask you a series of questions. This process may take a li... Read more
ttle longer than usual, however, once a decision has been made on your claim, your subsequent claims won't be anymore difficult to claim. We'd like to suggest contacting our Pet Insurance Team at [email protected] for further information on our policies. Thank you.Similar opinion? Write a review on ieatwords.com.au!
CarolynSouth East Queensland, QLD
- 2 reviews
Outrageous 25% yearly premium increases
I thought Woolworth's Pet Insurance was pretty good. However, with premium rises of 25% it is ridiculous. They have increased my premium by nearly $400 this year - for one dog - and they want over $1800 for one years insurance. I was a fan and recommended them to others - but definitely am not any longer and would suggest you look elsewhere. They know that changing pet insurance is next to impossible so they know they have you sucked in. I used Pet Plan with my previous two Labradors and never had price increases like this - I would recommend checking out Pet Plan rather than Woolworths Pet Insurance.
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MariaSouth East Queensland, QLD
Expensive Renewals and trying to cancel is a nightmare.
My renewal came around and increased by $80 a year and without the vet assist which is came with the year before. I did not put a claim in and my dog is only one year old, so there is no real reason but greed for the price increase. I even got a separate new price, as a new customer, from them for a $100 cheaper than the renewal quote and it had the vet assist included too. You would think these companies would try to keep old customers instead of annoying them enough to go elsewhere. I am currently on the phone trying to cancel and have waited...Read more
40 minutes for someone to answer... Someone answered just after I wrote that and I am now on hold again for another department to make sure my policy is correct before he can cancel it totally! I was thinking of trying them for car insurance this year but that idea is definitely not going to happen now. Still waiting!!1 comment
Brock B.Woolworths Pet Insurance
Hi Maria, thanks for providing feedback in regards to your experience dealing with our Pet Insurance team. Unfortunately, due to current circumstances, this has put a strain on our team operating the ... Read more
phone lines. We're sorry to hear you have cancelled your policy and wish you all the best in the future!Similar opinion? Write a review on ieatwords.com.au!
Peter MGreater Melbourne (Inner), VIC
- 7 reviews
- Standard Cover
- Verified customer
Exorbitant Renewal Increase.
Have been with Woolworths Pet Insurance for nearly 9 years and had two dogs insured. I have complained repeatedly about their sizeable increases. Because one of my dogs had a cruciate ligament operation, I can't now go with out. I have stopped insuring my other dog and just put the money aside for emergencies. They say the increases are because I have made a claim through the year. Received latest renewal with an increase of almost 20% and haven't made a claim in two years. How can they justify this extended rip off of customers. Is it because they under paid their staff by millions and have found a way to subsidise their failings.
2 comments
Brock B.Woolworths Pet Insurance
Hi Peter, thanks for getting in touch with us about your Pet Insurance coverage. We're sorry to hear you're unhappy with the price of your premium. We hope to be able to assist with your premium and t... Read more
urn your experience around. Please feel free to contact our Pet Insurance team via email for review at [email protected] - Thank you.Brock B this just goes to show how useless Woolworths Pet Insurance is. My review was published 2 months ago and now you respond. Woolworth have no idea, Pet Insurance is like human Health Insurance,... Read more
it should cover you if you get ill or injured. I appreciate prices will increase. Health Insurance rises by 4% p.a. Woolworth Pet Insurance rises at exorbitant rates p.a. Premiums shouldn't rise by 20-30% p.a.just because you make a claim.Similar opinion? Write a review on ieatwords.com.au!
Dave BSydney Surrounds, NSW
- 3 reviews
Pathetic
I have been waiting on the phone for over 30 minutes just to speak to someone regarding our policy, will be cancelling. Customer service is zero which is typical of Woolworths.
1 comment
Brock B.Woolworths Pet Insurance
Hi Dave, thanks for reaching out. Due to current circumstances surrounding COVID-19 our Pet Insurance Service Team were unable to keep their phone lines active. Our customers are encouraged to utilise... Read more
their MyPet Portal (https://insurance.woolworths.com.au/pet-insurance.html) during this time. Alternatively, you are able to contact our Customer Service team on email via [email protected] - Please note we are currently at capacity dealing with enquiries, we appreciate your patience as we get back to you as soon as conveniently possible. Thanks.Similar opinion? Write a review on ieatwords.com.au!
MagsPerth, WA
- 2 reviews
Frustrating
I have been with Woolworth pet insurance for 7 years, over the years its been hard work, claims taking too long, not covering the things that are wrong with my dog, Lucy is 9 years old, she has skin issues which they won't cover and has chronic ear disease which they do cover. So had Lucy at vets and had bloods taken etc, some was for her skin but the majority was for her ears, the claim has been in for over 2 weeks and now im being told that it is going to take another 2-3 weeks as they are querying the bill. Im so frustrated and angry, Lucy is covered for a reason and now it makes me wonder why bother.
1 comment
Brock B.Woolworths Pet Insurance
Hi Mags, thanks for sharing your feedback with us regarding your recent claim with us. We're sorry to hear it has taken an extended period of time to receive your reimbursement and also the communicat... Read more
ion issues that have ensued since lodging your claim. Sometimes your claim may take a little longer than usual as our team needs to look into and compile all previous veterinary records of your pet before reimbursement. Once this process is completed, rest assured that your claim should be all smooth sailing from here on out! If you require any further assistance, you can contact our Pet Insurance team at [email protected].Similar opinion? Write a review on ieatwords.com.au!
karen.mellGreater Melbourne (Metropolitan), VIC
Absolutely overpriced!
Absolutely overpriced. I've been a longtime customer (since 2012) but since my dog was diagnosed with a heart condition a couple years ago, they have increased my premiums to $62 per fortnight from $50 which was unaffordable for us, leading us to cancel. Yes they do process claims reasonably fast. Cust service is mostly good however for the premium cost, can't say I would recommend. Disappointing for a long time customer. Who regulates these price increases?
1 comment
Brock B.Woolworths Pet Insurance
Hi Karen, thanks for getting in touch with us about your Pet Insurance coverage. We're sorry to hear you're unhappy with the price of your premium. We hope to be able to assist with your premium and t... Read more
urn your experience around. Please feel free to contact our Pet Insurance team via email for review at [email protected] - Thank you.Similar opinion? Write a review on ieatwords.com.au!
Jon and peanutGreater Melbourne (Metropolitan), VIC
- Standard Cover
- Verified customer
Best staff so friendly and always helpful
I’ve had my pet insurance with Woolworths for over 7 years now and it’s has been amazing.
Claims are always payed out fast and if I need help with anything the staff on the phone are so helpful and nice.
I’m on a disability pension and without my pet insurance I don’t know if my fur baby would be alive as insurance has saved me so many times as my bills have been huge. His insurance has made it that he can have the best cover and I know Woolworths is there to cover my expenses.
Thankyou so much for the great help and support over the years.
From peanut butter and myself Thankyou.
Yes that’s really my fur baby in the picture.
He’s also my therapy dog and his health is my main concern in life.
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Vicki
- 3 reviews
Much Improved
Its possible that Woolworths Pet Insurance have had a service overhaul.
I have just had my two claims paid out in a very timely manner. One claim was for around $156.00 and the other around $2200. Within two days of my vet submitting the paperwork I received an sms from Woolworths stating they had received my claim and were assessing it. Both claims were paid within three days. I was also able to log into my account and view progress of the claims. I was very pleased.
Previously I left a one star review and was in the process of finding a n...Read more
ew insurer owing to terrible communication and an excruciating claims process. I really hope that Woolworths has been listening to its customers. If my last two claims are an indication of improved service protocol, I applaud you. Ensure you keep up the good work. I will be staying on board.Similar opinion? Write a review on ieatwords.com.au!
Happy WestieGreater Melbourne (Outer), VIC
Fantastic Insurance!
We joined Woolworths Insurance in 2014 when my two Westies were 8. My male Westie was diagnosed with Diabetes in August 2022 & went blind from Cataracts within a few weeks, it was devastating to him & to us as he was such a active and feisty little fellow. Because of the blindness he became a mere shadow of his former self, it was heartbreaking to see him so lost. He has insulin injections twice a day & at the start Glucoses curves at our Vets every fortnight, now he is just on being regulated. We sought the possibility of him having Cataract s...Read more
urgery & after the initial assessment by the Ophthalmologist, we were told he had a 90-95% chance of regaining his vision by cataract removal & insertion of artificial lenses. We submitted a pre approval form to Woolworths, which was approved within a week, so we went ahead with the surgery. Throughout the whole process of treating the Diabetes, and the surgery (which was a complete success) Woolworths have been there for us, quick with the claims process and refunding 80% of our claims. Terrific help with their easy online and telephone enquires and information service. The first few years we had a handful of claims, but this last 6 months it has been full on. Today I received the 80% reimbursement for his surgery. It’s a lot of money for a retired couple, thank you Woolies!Similar opinion? Write a review on ieatwords.com.au!
Customer service
I rang today to update my credit card details and enquire about my pet insurance for my dog and was received by Natasha the customer service representative who displayed excellent customer service skills and took the time to assist and provide professional customer service.Thank you very much Natasha
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Dane H.
- 2 reviews
Absolutely appalling don't insure your pet through woolwoths!!!!
Absolutely appalling I wanted to cancel my policy because they don't seem to like covering anything but was told if I cancel it I still have to pay my weekly installment until my premium ends but my pet won't be covered. Absolutely disgusting Woolworths!!!!!!!!!!!!!!!!
1 comment
Ryan A.Woolworths Pet Insurance
Hi Dane H, thank you for your review. We are sorry to hear about your experience with our cancellation process and Pet Insurance product. If you wish to discuss your concerns further, please give us a... Read more
call on 1300 10 1234 or alternatively send us a private message with your name and contact number, so we can arrange for a team member to contact you.Similar opinion? Write a review on ieatwords.com.au!
DomSouthwest, VIC
- 2 reviews
- Basic Cover
- Verified customer
Check your Certificate of Insurance
I signed up online for accidental injury and illness cover for my perfectly healthy, desexed and vaccinated 5yo Maltese X. My payment for the amount quoted for both types of cover was promptly processed and I was emailed a certificate of insurance.
The certificate specified accident cover but illness cover did not make an appearance. I checked the PDS which states that illness is only covered if illness cover is specified on the certificate of insurance.
Therefore I was not provided both of the two types of cover that I paid for. Legally, I p...Read more
1 comment
Ryan A.Woolworths Pet Insurance
Hi Dom, thank you for your review. We are sorry to hear about your experience with our Pet Insurance Product. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alt... Read more
ernatively send us a private message with your name and contact number, so we can arrange for a team member to contact you.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Naomi Daveyasked
How can I cancel my pet insurance please
1 answer
quick to take your money but truly a joke when it comes to follow up especially communication- its been weeks and nothing- cancel your credit card sadly.
Tania L.asked
Does standard cover with Woolworths Pet Insurance cover cataract related issues?
Kyliemasked
Do you cover IVDD, just a bit confused
No answers
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Brock B.Woolworths Pet Insurance
Hi Billa, thanks for sharing your feedback with us regarding the price of our policies. We're sorry to hear you didn't have the best experience with your premium. We acknowledge that some quotes may d... Read more
iffer on a case-by-case basis. If you'd like our team to review your renewal, please feel free to contact our team via email at [email protected]@petsure.com for their assistance. Thank you.