They have the worst customer service. Their system makes a mistake and I have to pay them on top for them to change it and fix it. If your systems fails suck it up and fix it. Don’t ask for more money because you have a system failure. Don’t recommend this at all.

Trying to get through for days - being left on hold for over an hour at a time, or being transferred and cut off. I tried the online chat and was also left waiting with no response. This is not what customers want from an Insurance company. We will not renew with Woolworths.

I received an email for annual policy renewal but as the price had increased substantially I decided not to renew.
Imagine my surprise when I then received a text stating the new fee would be deducted from my account. I called and was advised that their policies do not expire, and have to be cancelled at the end of the term. This not standard practice in the industry: Beware.

Terrible company! Don’t join them!! I’ve been with Woolworths car insurance for 2 years but I sold my car these days. I don’t need insurance anymore. I would like to cancel and refund my insurance so I’ve been calling them for 1hour then I’m still waiting for transfer to the attendant. Just I want to cancel and get my money back! When you join the insurance, it’s really easy but if you want to cancel they never answer! Horrible service. When I get next car, I’ll never come back to Woolworths insurance. Poor service. They don’t want to give the money back. I really don’t recommend them. Im very disappointed.