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Comprehensive, Basic, Saver, Annual Multi-TripOverseas experience with company Very satisfied with assistance when I had a heart attack
When suffering a heart attack in Thailand the assistance and phone calls were of much help and comfort The claims department were equally helpful as it was a substantial amount
1 comment
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Karen P.
- 2 reviews
Unexpected result but very welcome one!
We booked an overseas trip and took out travel insurance with Woolworths in the middle of last year, with an anticipated departure date in March 2020. As the coronavirus situation escalated, we made the difficult decision to cancel our trip the day before departure, which was two days before the pandemic was declared. Our travel agent refused our request for a refund or credit note, stating that the tour was still proceeding, even though most of it was in Italy which was now locked down. They advised me to go through our travel insurance to c...Read more
laim. I was already acutely aware of the general exclusion for pandemics, but lodged a claim anyway. I was surprised and absolutely delighted when I received an email from Woolworths Travel agreeing to compensate us for a portion of our cancellation costs on an ex-gratia basis. Even though we are still out-of-pocket, to get part of our money back is better than nothing. Thanks Woolworths, if we ever travel again (and that is a big IF given our experience this time) we would certainly consider taking insurance out with you again, but only if we can get "cancel for any reason" insurance.Similar opinion? Write a review on ieatwords.com.au!
Lissa J.
- 2 reviews
Don't bother...
If you want a company that will suppprt you in time of need when travel gets cancelled DON'T bother with Woolworth's travel insurance. Such a waste of money buying the insurance.
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Pam KeilyGreater Melbourne (Outer), VIC
Worst Travel Insurance
I felt our policy was good value. We returned from our holiday on 26th Oct and have not had our claim resolved yet. Only used Woolworths once and never again.
1 comment
AKM TAHREERUR R.Woolworths Travel Insurance
Hi Pam, thanks for your review about us and about your claims experience.
We apologise for any inconvenience caused and we are concerned that you have had this experience with us. ... Read more
We require some more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.Similar opinion? Write a review on ieatwords.com.au!
B. O'Connor
- 2 reviews
Should have gone to a proper insurer instead of a supermarket!
I took out comprehensive travel insurance with Woolworths in early January - before Coronavirus reared its head. Have just checked their website in case I cant travel as planned later in the year. They have issued a 'statement' which completely absolves Woolworths of any responsibility to cover travel problems incurred because of this outbreak - even though at the time I took out insurance, COVID-19 was an unknown event. That's the whole point of insurance, isn't it? ie. to cover you in the event of an unforseen problem? Looks like I should ha...Read more
ve gone to AAMI, Budget, CGU, HBF or another more reputable insurer - who are apparently honouring policies taken out before 21st January. Woolworths took my money; then basicly voided the policy I took out. Is this legal?2 comments
AKM TAHREERUR R.Woolworths Travel Insurance
Hi B. O'Connor, thank you for your review. We are disappointed to hear of your dissatisfaction with our cover and apologise for the inconvenience caused.
Your policy contains a general exclusion rela... Read more
ting to pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19.WARNING TO OTHER TRAVELLERS. Shop around. Check out your travel insurer with CHOICE who name AIG, APIA, Budget Direct,, BUPA, CGU, GIO, ING, Ozicare, and RACV as insurers who are paying out claims fro... Read more
m people who bought their insurance before January 31st 2020 ie before COVID-19 was a known event. SEE https://www.choice.com.au/travel/money/travel-insurance/articles/travel-insurance-pandemic for further details. (Wish I had checked with CHOICE!!!) One final point worth making is that Woolworths, above all other insurers, continues to make massive profits throughout this Coronavirus crisis by virtue of its extensive chain of supermarkets across the country which are doing record trade. Inaguably, this fact establishes Woolworths as the lowest principled travel insurer in the market. Shop at IGA or Coles, people!Similar opinion? Write a review on ieatwords.com.au!
beverleyMetropolitan Adelaide, SA
- 5 reviews
Very let down
As will many others, we booked our travel insurance months in advance of the corona virus becoming a known event...but there in the small print Woolworths insurance excludes a pandemic. It is tragic and devastating enough for people losing their dream holidays, but to find out you are not covered for such an unforeseeable event is just awful. The whole point of having insurance is to protect yourself - so many are suffering but woolworths insurance are happily announcing on their website that they have excluded themselves so don't even bother trying. This was the first time and definitely the last time I will ever get insurance with Woolworths. We should all boycott such cold and unhelpful businesses
1 comment
AKM TAHREERUR R.Woolworths Travel Insurance
Hi Beverley, thank you for your review. We are disappointed to hear of your dissatisfaction with our cover and apologise for the inconvenience caused.
Your policy contains a general exclusion relati... Read more
ng to pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19.Similar opinion? Write a review on ieatwords.com.au!
Laslo Z.Greater Melbourne (Outer), VIC
Very disappointed
My wife and I booked our holiday flights and accomodation well in advance. This was prior to any news regarding the coronavirus. I've just found out we're not covered for pandemics or epidemics. Be very careful when taking up insurance. All these companies are keen to take your money, but then won't look after you when something like this happens. It's no fault of our own yet we're likely to lose over $5k due to this virus and not be able to go on our holiday.
2 comments
AKM TAHREERUR R.Woolworths Travel Insurance
Hi Laslo, thank you for your review. We are disappointed to hear of your dissatisfaction with our cover and apologise for the inconvenience caused.
Your policy contains a general exclusion relating t... Read more
o pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19.My review will hopefully help some people and prompt them to read the terms and conditions before signing up. I think pandemics should be covered just like natural disasters.
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FredBloggsacity
- 3 reviews
Ex-gratia payment to cover costs even though not eligible
The claim did not meet the policy rules however WW made an ex-gratia payment which covered most of the loss. Policy is excellent value. Submitting the claim was easy. Processing of claim was fairly quick. Staff were easy to work with.
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Haych DizzelleAustralian Capital Territory
- Comprehensive Travel Insurance (Overseas)
- Verified customer
No cover for Coronavirus
I confirmed with their customer support. When you need this policy to protect you most, it will let you down. If you are travelling and you get ill with Coronavirus they will not cover you, even if you’ve been travelling before Coronavirus started. They have no interest in protecting you. Do not trust them.
2 comments
AKM TAHREERUR R.Woolworths Travel Insurance
Hi Haych, thank you for your review. We are disappointed to hear of your dissatisfaction with our cover and apologise for the inconvenience caused.
Your policy contains a general exclusion relating t... Read more
o pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19.Yes I know, that’s why you have 1 star. When I get comprehensive insurance I don’t expect to be told sorry you can just die if you get covid. Woolworths is literally happy to just let people die.
I’m... Read more
not arguing with you, I’m giving you 1 star for your rubbish insurance.Similar opinion? Write a review on ieatwords.com.au!
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RobertaDarling Downs, QLD
- 3 reviews
Thanks for nothing Woolworths
After discovering upon check in at our overseas Honolulu motel that the travel company we booked through had closed up, hence cancelling our booking that we had pre paid we got straight on the phone to Woolworths travel who could not have been less helpful. After a long day of travel etc we paid again just so we could have a room ( it was Christmas time and the motel was at capacity ) upon getting back to Australia and contacting Woolworths again after a week we were then informed that on Page(s) 21-22
“Section 3: Cancellation or Amendment Cos...Read more
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Danny W.Perth, WA
Softened the blow of having items stolen.
Purchased insurance primarily for medical and car excess coverage but grateful our baggage loss was mostly compensated by Woolworth insurance. It was a fair claims process without too much hassle.
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Negative experience
Used the service twice.
On the second occasion had a terrible experience the company.
The loss of my goods was bad enough however dealing with Woolworths insurance was even more stressful. They tried every trick int he book to not pay out. They quoted incorrect dates (hopefully by accident), accused me of lying and refused to reply to emails for weeks at a time.
Just spend the extra amount and use a reputable insurance company. Save yourself the hassle and stress.
1 comment
Ryan A.Woolworths Travel Insurance
Hi DK Australia, thank you for your review. We are sorry to hear about your experience with Claims Process. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alter... Read more
natively send us a private message with your name and contact number, so we can arrange for a team member to contact you.Similar opinion? Write a review on ieatwords.com.au!
Christine SmithSouth East Queensland, QLD
- 2 reviews
I couldn't be happier!
My husband became ill and could not travel. I was sceptical that the claim would be paid out. However, it was paid in full within 20 days. You could have knocked me over with a feather!
You hear so many stories about insurance companies not paying out on claims (maybe with good reasons we don’t get to hear of). In all my years of travel, I have never had to make a claim on insurance and was unsure how this would go!
I’m very grateful to Woolworths Travel and have said so on my facebook page. I will never use any other insurance company (although you may not want us to use you again)!!
1 comment
Ryan A.Woolworths Travel Insurance
Hi Christine Smith, thank you for your review. We are happy to hear about your fantastic experience with our claims process and travel insurance. We hope that your husband is recovering well and is ba... Read more
ck up on his feet soon. We hope you have a great remainder of your week. Thank you for choosing Woolworths Insurance and if there is anything we can do to help in the future, please do not hesitate to contact us again.Similar opinion? Write a review on ieatwords.com.au!
TonyGreater Melbourne (Outer), VIC
- 4 reviews
Not worth and a junk policy
Be careful with exclusions. I bought annual multi trip cover and this was my first claiming experience due to unexpected flight cancellation.
This policy doesn't cover cancellations due to technical fault by the airline & it doesn't state anywhere.
It is false advertising when selling this policy.
What is the point buying a travel insurance when it doesn't cover a common cause of flight cancellations??
Fresh food people should not sell "bad apples"
4 comments
Ryan A.Woolworths Travel Insurance
Hi Tony, thanks for your review about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some mor... Read more
e information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.Hi Ryan,
thanks for the message and my policy number is TRVA-1910-347299505
Victoria.
Woolworth policy should have all my contact details.
Ryan A.Woolworths Travel Insurance
Hello Tony, thank you for your response, unfortunately we will need you to give us the above-requested information through private message for us to contact you. Please private message us with that and we will contact you about this.
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Saints58Sydney, NSW
- 7 reviews
Above and beyond.
Policy was good value and I had to make a claim which initially a significant portion of the claim was declined. I made contact with Woolworth's Insurance to discuss. They were very helpful and explained in detail why part of my claim was declined but subsequently granted an ex-gratia payment for the amount originally declined which was a terrific outcome and very much appreciated.
1 comment
Ryan A.Woolworths Travel Insurance
Hi Saints58, thank you for your review. We are happy to hear about your fantastic experience with our Claims Team and our Travel Insurance. We hope you have a great remainder of your week. Thank you f... Read more
or choosing Woolworths Insurance and if there is anything we can do to help in the future, please do not hesitate to contact us again.Similar opinion? Write a review on ieatwords.com.au!
Find out how Woolworths Travel Insurance compares to other Travel Insurance
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Clive BoddingtonHunter Region, NSW
Exceptional service and outcome
When my wife became ill whilst holidaying in Thailand, I phoned the WTI helpline and was immediately put through to an operator who was able to give me clear and concise advice, telling me to get my wife to a certain hospital immediately. His advice, in the long-run, has most probably saved her life.
Upon returning home, WTL provided me with all the information required to make a claim which was settled within a surprisingly short space of time.
WTL not only handled our unfortunate situation (having to cut a month-long trip to one week) with expediency and proffessionalism but also with compassion.
1 comment
Ryan A.Woolworths Travel Insurance
Hi Clive Boddington, thank you for your review. We are happy to hear about your fantastic experience with our Claims Team and we hope that your wife is recovering fast. We hope you have a great remain... Read more
der of your week. Thank you for choosing Woolworths Insurance and if there is anything we can do to help in the future, please do not hesitate to contact us again.Similar opinion? Write a review on ieatwords.com.au!
JimDMetropolitan Adelaide, SA
Woolworths Travel Insurance came to our rescue.
The policy was simple to set up. We did it on line with ease. We lodged a claim while overseas because my wife broke her ankle and required surgery in an overseas hospital. Once we were able to contact the emergency number we could tell we were in good hands from the emergency team to the nurse Kate R and also the claims team. They helped us out immensely taking a lot of the stress of the moment from us. While this is our second policy with Woolworths Insurance we will use them again for sure and have recommended them to our friends of which two are to travel soon and have Woolworths Travel Insurance. Thankyou travel insurance people in Woolworths Travel, really appreciated your efforts.
3 comments
Ryan A.Woolworths Travel Insurance
Hi JimD, thank you for your review. We are happy to hear about your fantastic experience with our Claims team and we hope that your wife is healing quickly and is able to get back on that ankle quickl... Read more
y. We hope you have a great remainder of your week. Thank you for choosing Woolworths Insurance and if there is anything we can do to help in the future, please do not hesitate to contact us again.Hello Woolworths travel insurance. My wife Gayle and I are arranging travel to Europe on 4 June to 18 August 2020. We are visiting UK, Ireland, France and Germany. Do we need to apply for this jour... Read more
ney as if we are new travellers or do we log on somewhere as previous users of Woolworths Travel Insurance. Thanks in advance.Ryan A.Woolworths Travel Insurance
Hello Jim, You can take a quote and a policy at any time through our website or you are able to contact our sales team and they will be able to discuss the situation for you. You can contact the sales team on 1300 10 1234.
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SujennaSydney, NSW
- 5 reviews
I Will be going elsewhere for travel Insurance!!
The policy was a waste of money. It seems Woolworths, like most insurance companies, tries to wriggle out of any policy on fine print wording. Find another insurer as i shall be going elsewhere.
1 comment
Ryan A.Woolworths Travel Insurance
Hi Sujenna, thanks for your review about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some ... Read more
more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.Similar opinion? Write a review on ieatwords.com.au!
GailGreater Melbourne (Outer), VIC
- 5 reviews
Awesome travel insurance, peace of mind and easy claim process
I normally used TID for my travel insurance but when my daughter was overseas she used Woolworths and had a medical issue and they were wonderful; even calling me the next day to ask how she was. We used them last trip to Bali and had a small claim which was sorted within a week. Not only are they great value and coverage but very easy to join and smooth claims process. Woolworths will be our new go to Travel Insurance as we go overseas every year +++++
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Holly EA
- 2 reviews
Simple policy and claims process
I have used Woolworths twice and found their policies simple to buy and good value for money. I had an unexpected medical situation while I was away and the claims process was simple to complete and they honoured the claim within a week.
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Questions & Answers
Vanessaasked
I have a standard policy for an upcoming trip in June 2020. This covered me for 6 months travel so it was quite expensive for me as a 20 year old. Can I change the dates at all or get a refund/credit for future use?
No answers
Judithasked
Does my free travel insurance with woolworths credit card provide for cancellation of accommodation due to pandemic - Covid 19?
No answers
Lorna Rankinasked
We have a multi trip policy with Woolworths Aug 19-Aug 20 $401 that encompasses a trip end of March & July. Can we get a refund as it is likely we won’t travel in July either?
No answers
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Elisabeth L.Woolworths Travel Insurance
Hi P Jennings, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.