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65 questions from our users
Ronald Sasked
We have been using Online Shopping for approx 3 years and pay an annual delivery fee. The service has usually been pretty good up until recently. We have been receiving short orders which is very inconvenient as we are shut ins. We are thinking that drivers are not notified how many bags go to make up individual deliveries. Maybe the drivers and customers should be notified how many bags make up the order. Could be written on Invoice. Would be a quick & easy check for everyone! Your comments please.
Pawan C.asked
A customer comes to store ask about a fruit in stock called cantaloupe but I never heard about it what i can do
Andrew F.asked
Why have you changed your bacon products the new bacon tastes like crap bring back primo
2 answers
But I have not changed my bacon products.
I havent changed any bacon products however maybe woolworths have ask at the store
Harpreet K.asked
Which are the incidental viewing is true
JANEasked
Why has the Bairnsdale Store stopped selling The Sour Dough fruit loaf, i have been in for a feww weeks none there spoke to shop assistant who informed me it's not available anymore .
Such a popular Bread .
5 answers
I am waiting for the answer to my question.
(,i have been in for a feww weeks none there??)
I dont understand. The shop assistant told you they are not available anymore and you expect the public to provide a different answer?
No i would like Woolworths to supply Bairnsdale store with the sourdough fruit loaf again, the staff member i spoke to said it was very popular and she doesn't know why they discontinue that loaf .
Jorja.kasked
Well I got an email saying I was one of 5 people to win a free gift and I chose from the selected items and I chose an iPhone 11 and I ended up paying $40 I'm not really happy and I expect my phone to iPhone to be coming otherwise I'll be telling a lot of people not to use Woolworths. I really hope there is something you can do to help me
6 answers
It sounds like a scam. If you paid the money by credit card, I would suggest informing your card supplier, as your account is open to scammers.
There's no such thing as free when it comes to phishing emails.
Thankyou
Looks like you created a second login below.
Check the Woolies website which covers scams.
Jorja K.asked
Well I got an email saying that I was a lucky Woolworths customer and that I got to choose a free gift from a selected range and I chose the iPhone 11 and I ended up having to pay $40! And I am not happy. I would like you to do something about because it was just poor
Devinder Mangat S.asked
A customer comes into the store and asks if you stock a fruit called Cantaloupe. You've never heard of it before. You:
1 answer
You are responsible to google it to get the answer.
Suspiciously this identically worded question has already been asked.
Why not consider spanspek, from the Cucurbitaceae family?
Jackasked
How can I get certain items that aren’t stocked anymore
4 answers
How do I purchase items that used to be stocked on the shelves a month ago but now they are no longer there. Can I purchase them direct from the manufacture or some other way?
ask at the store or find out who the manufacturer/distributor is & contact them or look for them in woolworths or another supermarket
How do I contact the Woolworths manufacture as it’s a Woolworths brand
David Masked
Premium selections made for one. have been buying these for the past 3 months, while the product is excellent, I have yet to be able to open the product after heating by pulling the plastic at the designated spot. it will not give no matter how much you pull. I end up having to cut the plastic cover with a pair of scissors. Anyone had similar problem?
Mike H.asked
Is the current meat packaging in Woolies
going to continue. Meat is grey and smells. Both beef and pork are disgusting. Have moved to Coles in the interim. Hoping we change back to original meat products.
2 answers
Ask the store
Have spoken to store staff who are not happy and are receiving many complaints
Maree G.asked
Why have woolworths changed there sausages (large tray) always liked them now I don`t I have bought my last tray
2 answers
because they want to sell less sausages in a small tray for the same price of a large tray its happening everwhere
Supermarket sausage ingredients read more like a chemistry test and its the chemicals they don't have to list on the labels you need to worry about. Forget convenience and don't fool yourself you don't have time ---go to your local butcher and enjoy real meat again, it will surprise you.
Joan A.asked
Why woolworths have upped there delivery prices from $300.00 delivery free to not including Cigarettes. So that makes everyone to buy a delivery saver or what. Not impressed.
No answers
Brianasked
Why do you have mutton marked as lamb in your Gladstone Kin Kora shop
Brianasked
Your Gladstone kin kora store has the biggest lamb legs I have ever seen and having worked on a sheep farm for 20 years I can see that it is either 2 tooth or 4 tooth because lamb just does not get that big please explain
3 answers
I to have worked on my cattle and sheep farm, I also wonder the same thing, but honestly cant answer that question. But I do hear what your saying. I think it may be 4 tooth or Mutten. For all we know it could be Goat. Sorry I cant give a absolute answer.
Ask the store manager
Thanks for your positive feedback Mel
Russel C.asked
A customer comes into the store and asks if you stock a fruit called Cantaloupe. You've never heard of it before. You:
Suggest to the customer that they look up the product on their phone to show you what it looks like
Politely point to the signs in front of each product in the fresh produce section the customer may have missed
Apologise to the customer, say you have never heard of that fruit before but you will find someone straight away who can help
Apologise to the customer, say you have never heard of that fruit before and walk them over to a nearby team member who might know
Claire Basked
Why can't I buy beef or veal schnitzel at Woolworths anymore?
MARGARET DE ARAUGOasked
I WANT TO AMEND MY DELIVERY ORDER PLACED YESTERDAY FOR THURSDAY DELIVER + ADD TO IT - HOW??????????
TheL3xiconasked
Re: Single serve salad bowls
I wanted to provide some feedback on the Greek salad bowls as you seem to have changed up how you are serving these. You used to, very nicely, separate the feta cheese and olives into separate sachets which is a great idea for those people who like one but not the other. However in the last couple of months you seem to have moved to packaging the feta and olives together which I simply cannot understand. I actually like both olives and feta cheese but a goop of olives and feta marinading together is not nice at all. It changes the texture as well as ruining the taste. Is there any chance you can consider going back to how you used to do it and separate them out?
Brookie247asked
Hi there, just cooked up a chicken risotto using Woolworths brand chicken stock and noticed the inner seal was broken. Is it meant to break upon opening the lid? Or should I be returning this?
3 answers
I'd be returning it.
Not sure about W’worths brand but definitely the Coles brand once you twist it open it breaks the inner seal. So guess maybe Woolies is the same.
Unless you got sick I guess it was OK
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