Being in mandatory self quarantine for 2 weeks due to moving from NSW to QLD my wife and I were relying on a delivery of food items from Woolworths. Firstly an item got removed from our order due to low stock, we got the item price refunded. When I rang the Woolworths online number to get a substitute item put on our order, I was told I would have to place another minimum $50 order to get this item. Then the order arrives with a bottle of liquid air freshener which has leaked onto food items, including fresh food. No refund received yet, and gift voucher offered but not sent to email. The overall experience dealing with the customer support is it’s your problem, not theirs. Food shouldn’t be in the same bag with chemicals.

Received my Woolworths order 10 minutes ago. Delivered in a different vehicle "Scully Refrigeration". My coffee, cake and dry goods sitting in a bag of water. Coffee cardboard packaging so wet and just soggy with water. Why is it so hard to get a proper delivery and goods in satisfactory condition?

Bought 4 litres of Pura light start milk. Didn’t realise only 3 days left, so when we got home, rang them and said to bring it back. So we bring it back then we go back, they said they can’t take it back. So ended up buying another four litres. After talking to 2 more people we ended up having 8 litres of milk, freezing 4 litres doing three trips, frustrated, I will be going to Coles at either Lynbrook or Hallam from now on. I live in Hampton Park, usually have no issues. But I really think they should work on customer service. Josh

Woolworths Tweed Heads butchers has gone from the best to worst steak quality.
I duspect they have either bought worst quality meat or got rid of the butcher and are now supplying from a centralised store.
Coles is now a much better bet

Amazing company but they don't have an sms service like coles and they're really hard to get a hold of.. No email address for them anywhere.. go to their website and all you get his a unhelpful bird.. Could be a 5 star company but they need some improving..

Friendly staff, good organisation especially during the covid 19 crisis. However woolworth is more expensive than Coles for most products. The brand should consider having more products cheaper than Coles.

After spending very long time trying to checkout the groceries ordered for 82 years old elderly, who are verified eligible for the priority service, my multiple attempts failed as after click checkout, the system lead to no where but a blank page. this online shopping simply doesn't work. I am very frustrated as it's totally waste of time. If your IT system can't keep up, please simply say so on the front page, so people won't bother waster time ordering but can't checkout.

Applied for Priority Delivery Service twice 10 days ago. Told I would receive phone call to confirm approval within 48 hours. No call Yet! Any solution?? any Help on this!

We have tried Woolworths online either pickup and delivery. And their services are so bad. First you can not choose store for getting delivery. Second store near to us suspended delivery. Pickup is hit and miss, lots of items are not available.
Shame on you, Woolworths.

They delivered what they had, but it would be nice if cancer patients were allowed a bit of toilet paper though.
The goods were ok and they kept us informed about the delivery time. :)

I have been trying for weeks to set up priority assistance and every time I am unable to log on. I tried the Woolworths help desk and they said I didn’t have an account so I tried to set one up and it said my details were already in use what the

Thank you to all of Woolworths for working hard to feed us all around the clock from the packers, to delivery dispatchers to couriers your service has been excellent t

Signed up for priority delivery, spent time putting together order only to get to end and get message "no delivery window available". Kept trying then gave up, went to Coles

My wife and I are seniors trying to do the right thing during this coronavirus lock-down and reduce our number of shopping trips. We ordered, for home delivery, the Woolworths Basic Box for $80. Took a while to get delivered and then only 1 of 2 boxes arrived. We are still awaiting box 2 quite a number of days later.

Ordered groceries online for 91 year old
seeing she qualified for priority. Not only was she being charged $15 delivery she had to spend $50 to qualify. Absolute disgrace and so much for helping the elderly during these hard times.

Woolworths has adopted a dictatorial attitude in this time of difficulty. They presume to replace items on orders without any opportunity to tick whether their substitute is useable or acceptable. Their refund for items not supplied can only be used for another online order. I am a vulnerable customer who would benefit from being able to shop online but for the above reasons could r with Woolworths online again.
They abolished their special delivery rate for Seniors when they most need it. Their Basics box is a box of junk food.

Manager [name removed] is a a rude crap! No customer service whatsoever !! She literally told my husband and I to leave the store when we were just trying to get a refund or exchange due to a product we bought being faulty !
[name removed] has no customer skills and should not be working with direct customers!!