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JakeGippsland, VIC
Worst insurer ever
More exclusions than inclusion and if you have a genuine question you will need to wait 2.5 hrs on the phone like i did today, only to be told they cant help and to check their website, becuase the staff memeber i spoke to had no idea.
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N DrysdaleGreater Melbourne (Outer), VIC
NOT HAPPY TWO POLICIES ONE TRIP
we purchased a policy without a cruise package.When a holiday with a cruise became available we could not amend or cancel our policy.We were told we could only take out an additional policy for the trip.Costly and not happy
3 comments
Hi Tegan
my details
neil Drysdale policy WCARPMOO16020... Read more
and WCARPCDOO23430. email [email protected]
Allianz PartnersWorldcare Travel Insurance
Thanks for that Neil, I will pass your details onto our complaints team to call you to discuss. And I'll contact you now via private message to continue this conversation. Tegan
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VicD
- 2 reviews
A Good Deal
I travelled to Europe and the USA in April 2018 and now in August 2022 wanted to do another round the world trip. My insurer of last year wanted to increase my premium five fold. As I had made no claim previously nor had anything other than my age increased by a year I declined to proceed. World care were the best balanced alternative in value for what I needed.
1 comment
Allianz PartnersWorldcare Travel Insurance
Thanks for the review! Regards, Anthony.
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Find out how Worldcare Travel Insurance - Multi-Trip Plan compares to other Travel Insurance
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Denstrip
- 2 reviews
Claim Free
We have used World Care on many occasions for annual insurance as well as individual trips. They do not seem to be competitive any more so have not used them for future travel.
1 comment
Allianz PartnersWorldcare Travel Insurance
Hello, thanks for your feedback - I'll pass it on to our team. Regards, Anthony.
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Great and inexpensive travel insurance
Used it once for my family travel to the Philippines found it to be unexpensive and decided to use it again in may did not have to make a claim yet
1 comment
Allianz PartnersWorldcare Travel Insurance
Hi John, thanks for letting us know. Regards, Anthony.
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feedback
found the policy to be good value, it was easy to set up via web page and I did not need to contact customer service, nor make a claim. When travelling overseas again I will be sure to choose Worldcare Travel Insurance
1 comment
Allianz PartnersWorldcare Travel Insurance
Hi Pam, thanks for letting us know. Cheers, Anthony.
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Value
Good value and very easy to set up, particularly if you get the multi-trip option. I have been using Worldcare for travel insurance for a couple of years with no concerns.
1 comment
Allianz PartnersWorldcare Travel Insurance
Hi Hazel, glad to hear you've found Worldcare Travel Insurance good value for money. Cheers, Anthony.
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- Travel Insurance - Multi-Trip Plan
- Verified customer
Travel peace of mind
The insurance is great value for a person who travels regularly. In particular you avoid those nasty extra rental car insurance costs. We have had annual insurance for three years and that means we don't have to worry for each individual trip.
1 comment
Allianz PartnersWorldcare Travel Insurance
Hi Judith, thanks for letting us know you've been happy with Worldcare Travel Insurance. Thanks for being a long term customer! Regards, Anthony
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Review collected in partnership with Worldcare Travel Insurance
Expectations delivered in spades
I take out annual policy as I enjoy spontaneous travelling. Easy to take out and even easier if a claim must be made. Helpful staff to guide me through the claims process
1 comment
Allianz PartnersWorldcare Travel Insurance
Hi Maggie, thank you for sharing your claim experience with us - glad we could help! Tegan - Worldcare Travel Insurance
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Find out how Worldcare Travel Insurance - Multi-Trip Plan compares to other Travel Insurance
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- Travel Insurance - Multi-Trip Plan
- Verified customer
Happy with Worldcare
This is our first year with Worldcare.. We were extremely happy with their competitive pricing and when we submitted a small claim, we received immediate settlement. Can't be much happier than that!
1 comment
Allianz PartnersWorldcare Travel Insurance
Hi Yetta, great to hear you had a quick and easy claim experience - thanks for sharing. Tegan - Worldcare Travel Insurance
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V and RSunshine Coast
- 2 reviews
Satisfaction Guaranteed!!
We purchased an annual Frequent Traveller Insurance Policy to back up our Credit card Insurance which had a $200 excess. We are so glad we did. We have nothing but praise for the company, the representatives, their manner of dealing with us personally and the process of making a claim. We had to cancel our trip overseas, due to unfortunate circumstances, but in doing so we have realised what a great company we had chosen for travel insurance! We received 100% of the total not reimbursed by the airline and travel companies with minimal angst.
2 comments
Allianz PartnersWorldcare Travel Insurance
Hi there,
Thanks for taking the time to post such a nice review of Worldcare's Frequent Traveller policy. It's a real shame you had to cancel your trip, but I'm glad we could help make the process as painless as possible.... Read more
Kind regards, Tegan, WorldcareThanks. We have since booked to fly overseas again and updated our Frequent Traveller insurance. Once again the process was smooth and the telephone operator whom I dealt with to organise our new poli... Read more
cy was just excellent!!! Peace of mind = A great holiday!Similar opinion? Write a review on ieatwords.com.au!
Amazingly simple.
We never travel without insurance, but we had never had a claim before. Yes, there was a huge increase once we passed a certain age, but as we travel regularly, the annual policy is what we wanted. Both my husband and I managed to get stubborn chest infections which required several visits to doctors for antibiotics in various cities in Europe. There were 3 visits. On our return I rang Worldcare and they walked me through the claim, which we did on line. It was quick and simple and we had our costs reimbursed within 48 hours.
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lengthy claim process
We got the 12 month multi trip policy and had to make a claim for a hospital visit in the US in June 2014. They were very pleasant and helpful at the time but the claims process is still not finalised. The kind hospital did not make us pay and instead were going to contact worldcare. This did not happen and then we started getting bills. Eight months later we are still getting letters and phone calls (at 5am) from the hospital and collection agencies. In order to get our claim processed 8 months ago we had to fill out multiple forms and got pus...Read more
hed from department to department and had to explain ourselves over and over again. The company were not proactive and when I missed an email because it went to SPAM the process stalled for 2 months while I thought something was happening it appeared they had yet another form to fill out. It seemed they took a long time to decide if the claim would be covered but in the end found it impossible to wriggle out of it. Finally after 6 months they paid their US agent and to my knowledge the hospital still has not been paid. I think the process of delays is meant to make you give up or else they are extraordinarily disorganised. choice had recommended them lengthy inefficient claims process2 comments
Allianz PartnersWorldcare Travel Insurance
Hi Jude
I’m sorry to hear you’ve had trouble finalising your medical claim with Worldcare. ... Read more
We’d like to sort this out for you as soon as possible and confirm whether the US hospital has been paid. Please call 1300 726 087 or email [email protected] so we can follow this up. Thank you for your honest feedback. Tegan WorldcareAllianz PartnersWorldcare Travel Insurance
Hi Judith
I'm sorry to hear you're still having trouble. Sometimes finalising a claim can be a lengthy and frustrating process. ... Read more
Could you please email Kate in our Travel Claims Team on [email protected] with your policy details? Kate has offered to personally investigate your case to try to get to the bottom of this situation for you. Tegan WorldcareSimilar opinion? Write a review on ieatwords.com.au!
SarahBrisbane
First class service
My partner broke his collarbone when skiing in Hakuba, Japan. We phoned Worldcare straight away and they told us everything we needed to do, what paperwork we needed to bring home etc (i.e keep receipts for any medication, even if just from the Chemist in Japan). They were sensitive, sympathetic and helpful. They contacted our airline to make sure he had a bigger seat for the flight home. When we got home our claim was able to be processed over the phone and he was reimbursed straight away (ie. the unused ski passes and ski hire - we missed the...Read more
last 2 days, the medical care and medication we bought). Next time we travelled there was no fee or premium for making a claim previously. I thought there may have been! We do 2 or 3 overseas trips a year, so we now buy an annual travel insurance plan with Worldcare. It is a good deal getting the annual cover even if you have 2 holidays a year, it has paid off straight away for us. Absolutely would use and recommend Worldcare. Reliable No faultsSimilar opinion? Write a review on ieatwords.com.au!
SkeetyAU
Beware of misleading information
We arrived Singapore 5pm on the 22/4/13 for a flight with Scoot airlines early next morning (23/4) at 2am. Our flight was cancelled & rescheduled for 2am 24/4. I contacted World care & spoke to a [name removed] who surprisingly informed me that we were not covered under the Travel Delay Expenses because it was an operational issue with the airline & we should seek compensation from them. Scoot airline would not compensate anything at all & even scoffed at a complimentary upgrade to business, so we were forced at our own expense to pay out for t...Read more
wo nights in a hotel plus travel & food expenses, and we were only able to afford a very cheap dingy hotel & cheap canteen food. Upon arrival back to Australia I again rang World care & spoke once again with [name removed] only to be told she got it wrong & she had given me the wrong information. Yes, I was fully covered & would have been entitled to a decent hotel plus decent restaurant meals. How convenient for World care, & how could a competent claims officer get it so wrong with a straight forward claim enquiry? Are they instructed to do this to save on claim expenses? To conclude - don't believe everything you are told over the phone. Read & check & recheck your policy & don't be fooled like I was.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
dollyasked
If a couple are travelling on a multi trip plan.
What are the requirements for the accompanying spouse. What time is required to be spent together?
Same country, same city, same departure and return date?
But able to do other activities independently, eg shopping?
Thank You
1 answer
Allianz PartnersWorldcare Travel Insurance
Hi Dolly, our PDS defines accompanying as "travelling with the insured person for 100% of the journey". I would suggest calling our contact centre for more detail on 1800 008 614. Kind regards, Tegan
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Allianz PartnersWorldcare Travel Insurance
Hi there, thanks for your feedback and I'm sorry to hear about this. If there is anything I can do to assist at this stage, please don't hesitate to send me a private message with your details and I will look into it for you. Regards, Tegan