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BlickaSydney, NSW
- 5 reviews
- Verified customer
Clear Description - Better Price
I've gradually moved a lot of my insurance over to Youi. Now I'm moving my small business insurance as well.
Seems as well as very patient staff who answer all your questions they also offer any available discount on the previous year's premium without needing to ask. That is to say, once a year I ring and check on my cover to be sure of what I'm getting and each time the representative has checked to see if I qualify for any further reduction in premium... not sure if this happens if you don't ring in.
Sometimes I've spent almost an hour on ...Read more
the phone asking detailed questions about the PDS and they never seem to be annoyed or in a hurry to get me off the phone. If they don't know that answer they check with the manager or the underwriter and then they call back within 24 hours. Most of all, the prices are really good for what I can see is the same cover as my previous insurer when comparing the PDS documents.Similar opinion? Write a review on ieatwords.com.au!
Larry CoyleWestern Australia
Others marginally cheaper but telephone contact person made the difference
Policy is good value but not the cheapest available.
It was very easy to set up with the help supplied.
Cindy walked me through each step with genuine interest in my situation and plans.
Her advice was sound and logical.
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Sar Honey-BearCentral Queensland, QLD
- Verified customer
$1200 yearly savings!
Thanks so much, so far my dealings with you have been exceptional and very thorough. I will save $1200 per year on my business insurance for the exact same amount of coverage! I knew I would save money but not that much! Thanks!
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Excellent service from Tim. When I called I was immediately put through to the correct place. Very easy process.
The Public Indemnity Policy is good value and was easy to set up. The assiatant I spoke to was helpful and clear. I would reccommend this insurance company. Well done.
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- Verified customer
Great customer service
How lovely to be spoken to like a real person! Although unsure of whether or not I would take out insurance, your staff member was so helpful I decided to take it out on the spot. I didn't save money because I haven't had this insurance before. But I was so impressed with the detail and care taken to make sure I got the right insurance for my situation and that I got the best value. Thank you!!
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Went straight to the best
The Policy we chose is flexible and can change to our needs. As our business grows our policy can be adjusted to suit.
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DavidNorth Queensland, QLD
- 8 reviews
- 1 like
I got a price for a product they don't sell
Youi gave me a PLI insurance quote and then later informed me they did not cover my type of business. They had a price for a product that they did not sell. Time wasters.
1 comment
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Loki123AU
- 2 reviews
Awesome Customer Service and Unbeatable Policy Pricing
Just had an awesome experience dealing with Youi over the phone, cover was set up within 20 minutes and was given an awesome price! Service from Tom was beyond expectation, was an absolute pleasure dealing with him.
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Techman18Brisbane
Worst quoting system
Tried to get a quote from Youi online. After 2 screens it said that they will call me to complete the quote to finalise the quote.
I got a call from a number which I could not identify as being Youi. The lady on the phone started asking me for my personal details. I said stop.
"You called me and asked me for my personal details, how do I know you are from Youi, she said because I am telling you so".
I had to shake my head in disbelief. In this day and age how can a Company CALL ANYONE and ask for their details. I realise I have to give...Read more
my details in certain circumstances but I will only do that "When I call not if someone calls me". This has to stop, it leaves people open to be scammed and definitely a Company like Youi should know better.5 comments
Trevor D.Youi
I understand where you’re coming from Techman. We take your privacy very seriously & when these questions are asked it is done over a recorded line to protect both you & ourselves. Our online facility... Read more
only requires so much information before we call to finish the quote over the phone, as we feel this adds a personal touch & gives us the best snapshot of your circumstances. We understand not everyone will be on board with our way of operating & we really appreciate those that give us a go. You can reach me directly on 07 31664834 & I’d be happy to discuss in detail, Robyn.Hi Robyn
Tried to call. Please call me when you are free.... Read more
Thanks TechmanTrevor D.Youi
Morning, apologies I’ve missed your return call & will try touching base shortly. Look forward to speaking with you, Robyn.
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JAYMelbourne
- 3 reviews
Excellent service
I have been with them for over 2 years now and they provide excellent service.
All the calls are reverted back and when a claim is on they follow up and keep us posted.
Their is no rating system with them after any claim so getting an insurance with another company is also helpful.
Very much satisfied and would highly recommend.
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Informative friendly service!
Service was very friendly and genuinely interested in finding the best result for our business. We compared pricing with other companies and Youi were very very competitive as we expected.
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DeanPerth
- Verified customer
Appropriate cover at a reasonable price
I had experienced quite forceful selling tactics from Youi in the past, which were rather off-putting, however I just spoke with Shane to renew my old policy (after a month holiday break), and he was most helpful and went out of his way to work out the best updates and bring my policy up to date.
Can’t say I was happy to get less for my money than before, but I can’t blame him for that.
How Youi can justify offering only half the insured liability value of the old policy for about the same premium as was offered a month ago (with no claims ever), is beyond me.
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Craig GAdelaide
- 2 reviews
Super lovely and super helpful
I spoke to Tom Hayes today about Business Liability Insurance and he was so lovely and helpful. Set up was extremely easy, it was all done for me. I usually dread making calls to insurance companies but Tom was easy to talk to and helped me get the best price for me.
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- Verified customer
Friendly & Happy Staff
I've just started my own business and was looking for quotes on business insurance. I had no idea what I was looking for or what I needed or what price I should expect to pay. The staff I spoke to (Andrew) was really helpful and didn't make me feel stupid for not understanding the lingo. I had a follow up call from Ben, who made me feel the exact same way and helped me get another quick quote for my Mother for car insurance which other insurers refused to do as I was not her. Bother very kind, attentive and respectful.
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The fizz for my biz.
Great service, great product at a great price. Matched my business needs with a good product, all over the phone. Very open and friendly man on the phone. Good skills and lots of knowledge.
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- Verified customer
I found an insurance that will meet my small business needs and at a very affordable premium!
My YOUI consultant was super helpful and succinct and making sure the policy was suitable for my small business. I am now going to tell my colleagues for their business insurance needs!
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Ram
- 2 reviews
- 2 likes
Excellent value
Excellent value for money . Been with you I for few years now . Quite happy with it .quite reasonable compared to other companies . Will be recommending to other friends .
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LaughlinsMaitland
Business Liability Insurance
We got a quote for Insurance today from Josh- he was extremely helpful and explained all aspects of the quote to us. We were very happy with the price and overall the service we received from Josh today was outstanding!
We were very happy to take out the policy with YOUI and we hope to deal with Josh again in the future.
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9dogsdeeniliquin, nsw
- 4 reviews
youi stinks
After many many ears insuring with YOUI and never making a claim. When I finally found a problem with one
of my tenants, Youi decided that they have two landlord insurances, not like other insurance companies who only have the one landlord insurance which covers you for damage and loss of rent. Because they have made up this new idea of the two insurances for the one thing, they use that as an excuse not to pay. Thus now only
did they charge me for landlord insurance when I really only had household insurance, they are not honouring my claim. They are liars and cheats and I have cancelled all my policies with them as have all my
family and friends.
have the
2 comments
Trevor D.Youi
Hi 9dogs, your review is quite concerning & I'd love to find out more. I'm here to help, so are you able to reply with a claim or policy number so that I can look into it & get back to you? Hope to hear from you soon 9dogs. Cheers, Ian.
Dear Ian
I am sick of arguing with Youi and listening to all excuses to the Youi reps who claim that all they want to do is to help me. Haha! I have cancelled all my policies as has the rest of my f... Read more
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amyMaylands
- 4 reviews
- 7 likes
expensive and no online facility
more expensive than aami and ANZ for building insurance and pain that you cannot take out insurance online - they insist that you speak to somone - but saying that - they covered us for storm damage when needed and were great to deal with when something went wrong.
1 comment
Trevor D.Youi
Valid point Amy, our claims process is spot on. We can be a bunch of happy chappies nevertheless we are there for you thick and thin when you need us that’s for sure. Thanks heaps for your comments. Sarah
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Questions & Answers
Boris Yasminskyasked
Hey Youi representative monitoring this site.
Is it true that Youi New Zealand has been forced to sell off the business because of the criminal convictions Youi was charged for in the courts of NZ. Is it true that Youi New Zealand is being sold to Tower Insurance. Is it true that Youi Australia is to be sold off to IAG Limited ?
No answers
Erika H.asked
do you cover commecial building in which my business is operating?
No answers
Samasked
I have a take away fish and chips shop and I would like to get a quote pls.
1 answer
A fish and chip shop is a high risk business and more than likely outside what a small insurer like Youi could provide adequate cover for. Suggest you use a local insurance broker who will make sure you have all risks covered in the business and workers compensation for any employees. bye
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Trevor D.Youi
Hmm, this sounds odd David. We tailor the policy by asking about the business specifically. If this wasn’t a business we accept to cover, we shouldn’t have been able to price. Keen to understand more ... Read more
about this, if you’d please email me details so I can locate the quote & review, I’ll follow up. [email protected] - Lauren