??!

Reviews

4.1

1,139 reviews
5
(775)
4
(121)
3
(23)
2
(23)
1
(197)
  • Value for Money
    4.3 (178)
  • Transparency
    4.1 (129)
  • Customer Service
    4.5 (178)
  • Coverage Type
    • Home & Contents (137)
    • Home Only (25)
    • Contents Only (25)
Previous
Next
  • Verified customer

Understanding, helpful and supportive

published

During the Covid19 pandemic a lot of us are facing hard times both financially and emotionally. Matt took the time to walk me through each of my policies; car, house, units and found ways to increase my savings and in doing so gained my trust and business to switch over my remaining policies from other companies. He also introduced me to the Youi app which is a great help to keep tabs on my policies. A huge thank you to Matt for his support and assistance during these tough times.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers

Worst Insurance Company Ever

published

Youi talk themselves up but the reality is they only want your money. When it comes to actually doing a claim they will look for any excuse to not help. I have had a recent experience with them and found them extremely unhelpful.

Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim DateMarch 2020
See all answers
ARV Cabinetry

ARV Cabinetry

  • 2 reviews

I just saved over $1000 dollars changing over to Youi

published

I just saved over $1000 dollars changing over to Youi. In the past week I have spoken to 2 consultants and both were very helpful and happy. I started with 2 motorbikes that had to be insured and was so happy with the quote compared to others I decided to look into changing my house insurance over. That then lead me to reviewing my car insurance.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeCommercial
Claim MadeNo
See all answers
Home and Contents Insurance

Find out how Youi Home and Contents compares to other Home and Contents Insurance

Know better, choose better.

Compare all

Ab Fab service and value,

published

Great value and service, thanks to William who was very friendly and informative.
It really pays to take the time and ring to the best insurance and price... Thank you, Youi



Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Very happy with this !!

published

I felt this was excellent value. I ended up saving around $600 per annum on this insurance. I am so glad I picked up the phone and rang. Matt was excellent

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Ruth

Ruth

  • 2 reviews

Great Service

published

Rang to change address and got the best service ever. So friendly and saved almost half of what I was paying on my contents policy before. I have been with YOUI for many years and is good value for money.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
MICK

MICKSydney, NSW

10 weeks still no payment

published
Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time1-2 months
Claim ApprovedNo
Claim DateFebruary 2020
See all answers
Tony Y.

Tony Y.Greater Melbourne (Metropolitan), VIC

Excellent Service, great help, good policy and price!

published

The person on the phone was friendly, helpful, excellent service. Follow thought from quotation to set up the policy, answer all my questions to clear my queries. Products and value are good, save me hundreds of dollars. Many Thanks

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

SOOOO Goood!

published

Reviewing my Home, Contents and Car Insurance as my policy was up for renewal. I did a online search and came up with Youi. Within seconds of my online submission i was contacted by a very professional consultant Clinton, who was just excellent. Time efficient service and saved loads of money = winning!! Have also downloaded the app, easy as. Such a pleasure to deal with Youi. Highly recommended.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Home and Contents Insurance

Find out how Youi Home and Contents compares to other Home and Contents Insurance

Know better, choose better.

Compare all

I reviewed my home and contents insurance

published

The person who helped me do a quote was fantastic
The quote was better than my previous insurance company
Bundling helped me save and take the fuss out of it
They app seems like an excellent idea

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Steve T

Steve TSouth East Queensland, QLD

Contents claim resolved within 48 hours

published
Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeApartment/Unit
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Claim DateApril 2020
See all answers
Theresa R

Theresa RMurray Region, NSW

Excellent service, excellent product

published

Youi's policies are great value. Setting up took longer than expected but well worth the time as I saved a lot of money. Tamara was very helpful, and very knowledgeable.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Great customer service and value for money

published

Policy was easy to set up and offering great customer service and value for money
Terms and conditions are easily disclosed with good transparency
I saved money in setting up the car and home and contents insurance

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Shiv

ShivSydney, NSW

Perfect

published

I was happy with the service provided by Sid. All details about the policy were explained and discussed. As most of my policies are with Youi, could also save and get some discounts on my policies.

Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
Ryan B.

Ryan B.Wide Bay-Burnett, QLD

The ad isn't a lie. I saved heaps of $$$$

published

Jess saved me over $700 over 5 policies and made it easy. The app is an awesome way to keep track of the policies as well . Jess scheduled the calls over a few days to make it easy and was awesome to deal with

Transparency
Customer Service
Value for Money
Coverage TypeContents Only, Home & Contents and Home Only
Property TypeHouse
Claim MadeNo
See all answers
Home and Contents Insurance

Find out how Youi Home and Contents compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Mark

MarkSydney, NSW

  • 5 reviews

Worst Insurer Ever

published

Our house was flooded in the recent storms. Water was so high outside it was coming through the walls which later created black mould which You sent people out to rip out. We have holes all through our house. They later refused to insure it. Said the house was too old and didn't meet modern day housing codes. Never insure with these people. They aren't fixing anything even after ripping our house apart.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim ApprovedNo
See all answers
Scott

ScottSouth East Queensland, QLD

  • 2 reviews

New Customer and very, very happy

published

I was searching for a new policy for our brand new home and Youi were great.
Keven my sales consultant was friendly, helpful and was a pleasure to work with to get the best quote I could for my first time with Youi
Thankyou

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

customer service

published

Policy good value, easy to set up and courteous service. This is first time with youi. would recommend company to others if all service is this good in future. thanks

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
gary

garyPerth, WA

  • Verified customer

Polite and professional service

published

New customer.
Other companies were difficult to obtain quotes from online.

The guy that rang me knew his stuff ( Tom Duffy ) and was extremely polite and professional.

Setting up the policy was a little painful but that was due to my circumstances as they're not the typical enquiry.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeDuplex
Claim MadeNo
See all answers
sandra murphy

sandra murphyFar North Queensland, QLD

Excellent customer service.

published

This is a new policy. Appreciated the effort of sales advisor to accomodate my limited budget. Hopefully, the policy cost remains the same next year, on a fixed income, expenditures become a serious consideration.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
Page 1 of 57

Questions & Answers

Robyn C.

Robyn C.asked

does home insurance cover damage to solar panels in a hail storm

1 answer
Fair Go
Fair Go

You would need to specify cover for the panels and some insurers wont offer cover others will charge substantially more. Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.

Di T

Di Tasked

Do you charge extra if premium is paid monthly?
Does Flood cover flooding from rivers, lakes or concourses?
Is your Accidental Damage cover on contents only or building and contents and is it for full sum insureds or limited?

2 answers
Mikeyg
Mikeyg

Sorry. I was a prospective customer. I don't work for YOU I. You will need to call them, get a quote or download the PDS document.

Fair Go
Fair Go

Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.

Libby D.

Libby D.asked

Hi my name is Elizabeth I am looking a getting a quote on contents insurance for 70,000 and also car insurance. I live in Queanbeyan NSW

3 answers
Brian J
Brian J

Hi Libby D. Main reason for insuring my contents with Youi (for the first time) was a recommendation from Choice magazine (May 2022 issue). Youi were competitive on price and received a good rating (80/100) in the "complaints" category. I can't comment about car insurance but I'll be considering them.

Fair Go
Fair Go

Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge. bye

Fired Up
Fired Up

You can contact them directly for a quote

Get an answer from our members and Youi representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.