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- Verified customer
Understanding, helpful and supportive
During the Covid19 pandemic a lot of us are facing hard times both financially and emotionally. Matt took the time to walk me through each of my policies; car, house, units and found ways to increase my savings and in doing so gained my trust and business to switch over my remaining policies from other companies. He also introduced me to the Youi app which is a great help to keep tabs on my policies. A huge thank you to Matt for his support and assistance during these tough times.
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Worst Insurance Company Ever
Youi talk themselves up but the reality is they only want your money. When it comes to actually doing a claim they will look for any excuse to not help. I have had a recent experience with them and found them extremely unhelpful.
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ARV Cabinetry
- 2 reviews
I just saved over $1000 dollars changing over to Youi
I just saved over $1000 dollars changing over to Youi. In the past week I have spoken to 2 consultants and both were very helpful and happy. I started with 2 motorbikes that had to be insured and was so happy with the quote compared to others I decided to look into changing my house insurance over. That then lead me to reviewing my car insurance.
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Ab Fab service and value,
Great value and service, thanks to William who was very friendly and informative.
It really pays to take the time and ring to the best insurance and price... Thank you, Youi
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Very happy with this !!
I felt this was excellent value. I ended up saving around $600 per annum on this insurance. I am so glad I picked up the phone and rang. Matt was excellent
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Ruth
- 2 reviews
Great Service
Rang to change address and got the best service ever. So friendly and saved almost half of what I was paying on my contents policy before. I have been with YOUI for many years and is good value for money.
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MICKSydney, NSW
10 weeks still no payment
I made a claim after the worst storms in Sydney over 10 weeks ago the assessors visited site without calling first on Sunday night two accessors have done reports also there building repair company has done reports yet no payment has been made leaving smelly carpets mould etc.My tenants are over the consent stream of trades people wanting to get access to quote and now want no more intrusions. The reports have been done photo evidence taken by Your team but still no resolve of this claim. I have called youi over 30 times to be told the same lin...Read more
es that it will be resolved in a couple of days.I have had good dealings all be it slow before with youi but it would seem to be hit or miss.Also my premiums on my two house polices have risen 3 fold since this claim and doubling of the excess yet only one property has had a claim.I have tried to support a new insurance company but from now on stick to the more reputable companies .Similar opinion? Write a review on ieatwords.com.au!
Tony Y.Greater Melbourne (Metropolitan), VIC
Excellent Service, great help, good policy and price!
The person on the phone was friendly, helpful, excellent service. Follow thought from quotation to set up the policy, answer all my questions to clear my queries. Products and value are good, save me hundreds of dollars. Many Thanks
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SOOOO Goood!
Reviewing my Home, Contents and Car Insurance as my policy was up for renewal. I did a online search and came up with Youi. Within seconds of my online submission i was contacted by a very professional consultant Clinton, who was just excellent. Time efficient service and saved loads of money = winning!! Have also downloaded the app, easy as. Such a pleasure to deal with Youi. Highly recommended.
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I reviewed my home and contents insurance
The person who helped me do a quote was fantastic
The quote was better than my previous insurance company
Bundling helped me save and take the fuss out of it
They app seems like an excellent idea
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Steve TSouth East Queensland, QLD
Contents claim resolved within 48 hours
Like a lot of people at the moment I have been forced to work from home. Unfortunately my laptop took a glass of water to it and within a blink of an eye that was the last time it ever turned on. A nightmare for someone who relied on their computer to fulfil their job.
Firstly, I did have accidental loss or damage coverage, which after this experience I can not recommend enough. I called YouI and explained how urgent it was to get my claim resolved so I could continue working from home. To my surprise they were so understanding. My claim asses...Read more
sor Kym was fabulous, it was like speaking to a friend. She understood my anxiety, explained the process and kept me updated every step of the way (with a few jokes and laughs during every call). Within 48 hours my claim had been approved and I was able to purchase a replacement laptop and continue on my merry way working from home. Thank you YouI for an extremely efficient claims process. I highly recommend their home contents claims team. They are great to have on your side when the worst happens.Similar opinion? Write a review on ieatwords.com.au!
Theresa RMurray Region, NSW
Excellent service, excellent product
Youi's policies are great value. Setting up took longer than expected but well worth the time as I saved a lot of money. Tamara was very helpful, and very knowledgeable.
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Great customer service and value for money
Policy was easy to set up and offering great customer service and value for money
Terms and conditions are easily disclosed with good transparency
I saved money in setting up the car and home and contents insurance
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ShivSydney, NSW
Perfect
I was happy with the service provided by Sid. All details about the policy were explained and discussed. As most of my policies are with Youi, could also save and get some discounts on my policies.
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Ryan B.Wide Bay-Burnett, QLD
The ad isn't a lie. I saved heaps of $$$$
Jess saved me over $700 over 5 policies and made it easy. The app is an awesome way to keep track of the policies as well . Jess scheduled the calls over a few days to make it easy and was awesome to deal with
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MarkSydney, NSW
- 5 reviews
Worst Insurer Ever
Our house was flooded in the recent storms. Water was so high outside it was coming through the walls which later created black mould which You sent people out to rip out. We have holes all through our house. They later refused to insure it. Said the house was too old and didn't meet modern day housing codes. Never insure with these people. They aren't fixing anything even after ripping our house apart.
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ScottSouth East Queensland, QLD
- 2 reviews
New Customer and very, very happy
I was searching for a new policy for our brand new home and Youi were great.
Keven my sales consultant was friendly, helpful and was a pleasure to work with to get the best quote I could for my first time with Youi
Thankyou
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customer service
Policy good value, easy to set up and courteous service. This is first time with youi. would recommend company to others if all service is this good in future. thanks
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garyPerth, WA
- Verified customer
Polite and professional service
New customer.
Other companies were difficult to obtain quotes from online.
The guy that rang me knew his stuff ( Tom Duffy ) and was extremely polite and professional.
Setting up the policy was a little painful but that was due to my circumstances as they're not the typical enquiry.
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sandra murphyFar North Queensland, QLD
Excellent customer service.
This is a new policy. Appreciated the effort of sales advisor to accomodate my limited budget. Hopefully, the policy cost remains the same next year, on a fixed income, expenditures become a serious consideration.
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Questions & Answers
Robyn C.asked
does home insurance cover damage to solar panels in a hail storm
1 answer
You would need to specify cover for the panels and some insurers wont offer cover others will charge substantially more. Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.
Di Tasked
Do you charge extra if premium is paid monthly?
Does Flood cover flooding from rivers, lakes or concourses?
Is your Accidental Damage cover on contents only or building and contents and is it for full sum insureds or limited?
2 answers
Sorry. I was a prospective customer. I don't work for YOU I. You will need to call them, get a quote or download the PDS document.
Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.
Libby D.asked
Hi my name is Elizabeth I am looking a getting a quote on contents insurance for 70,000 and also car insurance. I live in Queanbeyan NSW
3 answers
Hi Libby D. Main reason for insuring my contents with Youi (for the first time) was a recommendation from Choice magazine (May 2022 issue). Youi were competitive on price and received a good rating (80/100) in the "complaints" category. I can't comment about car insurance but I'll be considering them.
Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge. bye
You can contact them directly for a quote
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