Youi Landlord Insurance

Scamming with the on-line quote system. Very dissapointed, had to hang up on a rude salesperson who rang me 10 seconds after I had submitted online quote. My experience is identical to that of Helen Abbot on 18-Oct-19

After the first 12 months and upon renewal my insurance policy it went up by $486.00 annually (approximately 23% increase). Hence I cancelled on the spot without any hesitation, went elsewhere and ended up getting the same cover cheaper than my first year with Youi.
I was advised by the consultant that if I increased my may be a little cheaper.

I tried to get a quote from Youi. It was a momentous struggle. The website is a little misleading - it takes the house details but won't give you a quote. You get called by a Youi rep who spends half an hour collecting further details and then gives you the HARD SELL. The phone operator was grilling me about Asbestos, but Youi didn't seem to understand that I didn't know. After all that the quote was almost three times more expensive the cheapest competitor.

Waste of time.

Have just switched to YOUI from a competitor company for Landlord insurance, after being with the other company for 9+ years. The YOUI policy price was fair and the customer service representative Graham was very helpful over the phone.
I'm hopeful that should I ever need to claim, the product will live up the the sales pitch!

I have car, home and investment policies with YOUI. All my claims have been dealt with professionally and promptly. Would (and have) recommend to anyone. The only policy I don't have with them is for motorbikes. YOUI themselves advised they could not match current policy and should stay with current provider. Excellent cover, service and speed of assistance

Customer support setting up this insurance policy was excellent - Maree was very knowledgeable and explained the components of the policy in easy to understand language . Her follow up call was appreciated.

Customer support was really extraordinary, as I initially had car insurance. When i was told of other types of insurance that Youi do, I decided on some landlord insurance for an apartment, which i am purchasing.
As well as a building and contents policy for a house.
Everything possible was done to give me the most pleasing outcome in each case.
Thank you Youi!

Youi charged me for landlord insurance and all along only gave me house insurance claiming it was landlord insurance. So after decades of being with them, and then making a small claim due to a destructive tenant youi are now refusing to honour a small claim - they are liars and cheat. I have cancelled all my insurance with them and suggest others do the same. They might be cheap, but they are disgusting and pathetic. They only want your money and will not pay back.

June 28th 2017 Update: not cheap at all

Youi might be cheap but when it comes to claims you find out why they are "competitive" in that they do not
honour claims and make all the excuses in the world to get out of their responsibility.

I obtained a quote on building insurance and found Youi to be competitive in price and offer extra services which would be valuable in the event of a claim. Very happy Youii customer.

good value, Jason was very easy to understand and explained the policy very well,
the policy was easy to set up it didn't take too long,
i was very satisfied with the customer support

Looking for quote on Line and with in 2 minutes received a phone call with help. Just great service at a very good price, and because I have 2 other policy's with Youi received a 20% discount.

Youi landlord insurance is really bad ...they just want your premium and don't care about your claim they reject most of the claim...citing its not damage it's repair and maintenance...don't go with them.