Policy was almost too easy to set up, customer service was great, explained really well.
Been with YOUI for around 10 years, both houses and cars, service always fantastic.
I haven't lodged any claims, so can't speak that, but I am sure the service will be terrific as usual.

Taken money out of account and renewed insurance automatically beware of this happening to you I feel this is quite wrong to just renew policy and would not recommend them for future insurance

Policy was good value. The vehicle is in good condition for its age, I need a backup vehicle and this one is good for that.

Sadly I need to show it is insured to allow me to enter properties to do my job. 3rd party is better than no policy, for comprehensive cover i would pay more than the car is worth.

I was quoted $500 over the phone and when the policy was processed it was $770?. I was told that the monthly payment would be 46 dollars and once the policy was processed it was $67 dollars a month. So I am paying $770 dollars a year for third party damage?????

Aaron was perfect and I'm thrilled to be saving so much but so disappointed that youi won't let me have comprehensive cover. That's the cover I need but due to some very minor hail damage, I'm ineligible.

Mitchell listened to my needs and answered all my queries with patience today and helped me choose the right policy according to my current lifestyle. I saved almost $700 annually comparing to my current insurer which I still can't believe. Highly recommended. Thanks a lot Mitch & Thanks again Youi!!!

Tried to get an online quote for Home. Spent 10 minutes, to fill out forms, and it collects your number.
next instance they call you, and ask all the questions over again. Not friendly staff, and needs more training. Just like web forms, they don't work outside pre-set options. The one I hate most, is the disclaimer read out. such a waste of time. I eventually had to hang up, as the person was asking hoe many people are going to occupy the house, and during what hours? I just bought the house, and how can a customer provide accurate answer? I don't blame the operators, but the company has strict guidelines behind them, and they are poorly trained how to handle exceptions.

Thanks Nicole your patience and great customer service delivery me an excellent great service.
I found a spontaneous and caring person assisting me with the insurance for my car. Really save lots of time and money.

Being with another company for some years, it was felt that the time had come to look further for our insurance. Having another vehicle with Youi, we have taken out another policy on our other vehicle, thus saving us further money. This will set us up for the 20% discount when we have our house and contents insured with Youi as well.

I called YOUi to get new car insurance. Over the phone it took like 45min to speak all the information. I wish I had just hung up and used the website instead.

Get you to fill in everything, giving the impression you're getting a quote online, only to be tranferred to a customer support, who further wastes your time. Who announces the default excess of $900 will jump to
+ $1000, if you have a claim in the first 90 days!! Yes, we choose when to have an 'accident', don't we!! I doubt if this is an across the board thing re other insurers in which case, folks, they are all raving mad! Including the ones which rate this company EXCELLENT!

Purchased third party property damaged insurance only. What more could I say except that the service I received was excellent and the time frame to receive the policy was excellentKeep up the good work.

First time getting insurance through Youi, and couldn’t be happier. Abbie was very clear and professional, and made the change over easy. Will be covering all future vehicles with Youi.

It takes a smart operator to understand the requirements of the customer, Easy, quick, no nonsense, efficient, fun, getting through to the customer is all important knowing when to have a joke or be serious coming out at the completion of exercise with the right product. I found the experience excellent and my operator (Olga) to be that person. Thank you.

What I love about Youi is that you can do it online. I know what I want and their intuitive online system comes up with all the information you need. THe insurance I wanted was available and very competitive to other companies. They are always a pleasure to deal with and if you need to speak to someone, they are available as well.
Will continue to insure with them with my next car.

I recently obtained 2 cover notes for 3rd party property car insurance for our 11 year old Lexus. I was horrified when I was being charged over $900 from one of Australia's best known insurers. All because the car MIGHT be used by drivers other than myself occasionally. So, I called Youi. I was prepared to pay the higher excess IF a driver other than myself was behind the wheel so I could have the lower premiums. And I am talking $600 lower!!! Thank you Youi.

Yes very good value
Yes very easy to set up
Very satisfied, Glenn was/is always very helpful
I would highly recommend Youi to all of my friends, & indeed have done so on many occasions

Good value and the attendant was really nice, so nice i almost asked her out hahaha, joking but not joking.
I think i never called a place to pay for something and finished the call smiling.