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Mattresses Buying Guide

Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.



Reviews

4.9

79 reviews
5
(74)
4
(4)
3
(0)
2
(0)
1
(1)
  • Value for Money
    4.9 (30)
  • Sleeping Position
    • Side (20)
    • Back (4)
    • Front (3)
  • Adjustment Period
    • Days (24)
    • Weeks (3)
  • Pre-existing Neck / Back Issues Yes (58%) · No (42%)
  • Caused Discomfort Yes (0%) · No (100%)
  • Heat Retention Yes (4%) · No (96%)
  • Sagging Yes (0%) · No (100%)
  • Perceived Firmness
    • Medium (21)
    • Hard (4)
    • Soft (1)
  • Customer Service
    5.0 (30)
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Gaile White

Gaile WhiteSouth East Queensland, QLD

  • 2 reviews

Great Bed Great service

published

I found this bed to be very comfortable and the company (David) very helpful indeed, his knowledge of mattress and their production very good. I would not hesitate in recommending the Zena mattress to anyone. It was also good that you could call the company and ask questions as with a lot of online purchases you cant do that.

Purchased in May 2021 for $1,695.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Zenna
Jeffrey W.Zenna

Thank you Gaile, we appreciate your good feedback

Simone

SimoneRichmond-Tweed, NSW

  • 2 reviews

One of the best companies I have ever dealt with....

published

Purchased in May 2021 for $1,495.00.

Customer Service
Value for Money
Sleeping PositionSide
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Soft
See all answers
1 comment
Zenna
Jeffrey W.Zenna

Hi Simone, thank you for placing your faith in our product and service, glad we could meet your expectations.



Paul

PaulSouth-Eastern Region, NSW

An affordable, top quality product with outstanding customer service.

published

Purchased in February 2021 for $1,495.00.

Customer Service
Value for Money
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Zenna
Jeffrey W.Zenna

Thank you for the awesome feedback Paul, we hope to fill up all your rooms.

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Samantha D.

Samantha D.Sydney, NSW

My sleeps are better!

published

My husband and I tried a few mattresses before we settled on Zenna. Thrilled with the mattress - well priced, comfortable, no harmful materials and excellent customer service. I have suffered from insomnia for the last 10 years on and off and since switching mattresses it rarely wakes the insomniac in me.

Purchased in July 2021 for $1,495.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Zenna
Jeffrey W.Zenna

Thank you for your feedback Samantha, much appreciated

Brett D Mills

Brett D MillsSouth East Queensland, QLD

Fantastic product

published

I previously had a latex mattress for 28 years but like all good things it eventually became hardened and had to go. Ordered a queen Zenna Latex and arrived a day early, wow. Great service. The mattress was well packaged, easy to place on the bed rolled up and when released filled out to full size and shape quite quickly. No objectionable smell and from the 1st night I slept better. Aches and paints from horrible old coil mattress took only 2 nights to disappear. Back to what I had enjoyed for all those years. A good nights sleep ! Big thank you to Zenna staff. Courteous, and friendly when I rang them. And efficient at quickly sending the product. I would recommend these mattresses to anyone wanting latex.

Purchased in April 2021 for $1,495.00.

Customer Service
Value for Money
Sleeping PositionBack, Front and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Zenna
Jeffrey W.Zenna

Thank you Brett, your feedback is much appreciated.

Emma b

Emma bMelbourne

  • 2 reviews
  • 1 like

Fabulous low tox mattress

published

I purchased my mattress for my 2 year old transitioning out of a cot into a bed. I was very concerned about all the toxic materials used to make mattresses and did not want him spending up to 10 hours a night breathing it in. The Zenna mattress provides an affordable natural option and we are super happy with it! Delivered to our door, no smell, no need to ‘off gass’. We will now get one for my daughter.

Purchased in June 2021.

Customer Service
Value for Money
1 comment
Zenna
Jeffrey W.Zenna

Thank you Emma, your faith in our product and service is appreciated.
Dave

The reviewer stated that an incentive was offered for this review

Michelle C

Michelle CNortheast, VIC

Awesome mattress!

published

Purchased in July 2021 for $1,695.00.

Customer Service
Value for Money
Adjustment PeriodWeeks
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers

The reviewer stated that an incentive was offered for this review

mchiovetti

mchiovettiSydney, NSW

Zenna were incredibly helpful, even offering to replace the mattress until I was completely satisfied

published

We purchased a king sized Zenna Mattress 1 year ago - although we loved this mattress when we bought it, after a year, we had it sagging in the middle. Turns out our bedframe (also new, purchased elsewhere) had a leg broken in the middle - regardless, the Zenna team would not stop until I was completely satisfied with my nights sleep. They even offered to replace the mattress so we could rule that out as a culprit.

My only complaint is that the mattress is extremely heavy - we have a King Size and it is too heavy for the 2 of us to flip regularly (my hubbie is 6'4" so we're not small!!) Perhaps that contributed to a broken bedframe. I don't know.

Regardless, we love these mattresses and the customer service is outstanding.

Purchased in March 2021 for $1,600.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention Yes
Sagging No
Perceived Firmness Medium
See all answers

Great quality for a health conscious customer

published

We purchased two single mattresses for my children and they have been excellent so far. Maintained shape well, very comfy without being too soft.
Thinking of purchasing a queen one for ourselves now.

Purchased in July 2021.

Customer Service
Value for Money
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Sagging No
Perceived Firmness Medium
See all answers

The reviewer stated that an incentive was offered for this review

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Verelle Roocke

Verelle RoockeSouth West, WA

Always comfortable-sleeping so well!

published

I searched for an affordable latex mattress and couldn't be happier with the Zenna queen mattress I purchased. I tend to get an achey back on standard foam mattresses because I sleep a lot on my stomach, but I just sink evenly into the Zenna and it contours to my body so I get a very refreshing sleep. The after-sales advice when I phoned with a question was spot on. The price and delivery of the mattress were fantastic and I love knowing that I am sleeping on something environmentally sound as well.

Purchased in June 2021 for $1,495.00.

Customer Service
Value for Money
Sleeping PositionFront and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers

The reviewer stated that an incentive was offered for this review

Jen

JenGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 3 likes

It was a big decision but one I’m very happy to have made!

published

Purchased in June 2021.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodWeeks
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Hard
See all answers
Hugo Z

Hugo ZTownsville

Zenna mattress, the gift of restful sleep

published

My brother- in- law bought me a wonderful natural boutique present for my birthday, a 100 percent pure latex Zenna queen mattress. It is the most useful and relaxing present I have received in all my life. The superior comfortable mattress automatically adjusts to my body contour and improves my rest and sleep. It is easier making the bed as the fitted- sheet stretch easily over the perfectly- sized mattress. I am 78 and I expect to enjoy my Zenna mattress for the rest of my life.

Date PurchasedJan 2022
Harmony

HarmonySouth East Queensland, QLD

  • 2 reviews

Love it!

published

I have had my Zenna mattress for a little while now and I'm absolutely loving it.
It's the perfect combination of supportive yet so comfortable.
I was really happy with the time in which it arrived, the instructions that came with it that told me when to flip it etc for optimal use and long geverty.
The customer service team were great to deal with also.
I will be buying a single bed mattress for my daughter and have told my friends and family to upgrade their mattresses to a Zenna.
Thank you for making an affordable latex mattress Zenna!!

Date PurchasedNov 2018
bellacoops

bellacoopsVictoria

Best mattress ever!

published
Date PurchasedFeb 2017
1 comment
Zenna
Jeffrey W.Zenna

Thanks and regards, Team Zenna.

Kristin

KristinByron Bay

Best value for money.

published

I wanted a healthy, supportive, long lasting mattress and was happy to invest into it. After all my research I settled on a zenna and it's ticking all the boxes, and it cost a lot less than I thought i'd have to spend to get the quality of sleep we are experiencing. Our backs were killing us before this mattress (I made us wait until we found the prefect mattress to swap over), as soon as we swapped to the zenna we've had no issues, it still surprises me. We have a king and are about to order 2 additional singles. I love the door to door delivery.

Date PurchasedAug 2018
1 comment
Zenna
Jeffrey W.Zenna

Thanks Kristin, warm regards, Team Zenna

Mattresses

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Shelley

Shelley

  • 2 reviews

Fantastic product and great service!

published

We have just purchased a second mattress for our son after having one for 18 months . Very happy with it, easy to take off the cover and wash and put back on. The mattress is still like new after 18 months very durable and comfortable. No smell when you unpack and delivery was quick . Highly recommended you won't regret it! Excellent customer service as well!

Date PurchasedAug 2017

Improved quality of sleep with this mattress.

published

We thoroughly researched latex mattresses before settling on a Zenna mattress. The ordering/packaging/delivery was super efficient and installation instructions very helpful. Each night we find ourselves saying to each other how much we love our new bed and it is so hard to leave its comfort in the mornings.
Regarding warmth (during winter), we only need the lowest setting on our electric blanket to pre-heat our bed, if at all. We are wonderfully comfortable at night, our quality of sleep is better and the latex absorbs all movement such that we no longer disturb one another, either. Excellent value and quality. We couldn't be happier with our purchase.

Date PurchasedApr 2018
1 comment
Zenna
Jeffrey W.Zenna

Thanks Liz, Team Zenna

MaryA

MaryASydney

Like sleeping on a cloud...

published
Date PurchasedMay 2018

Amazing! Best sleep I've had in ages!

published

Not only was the mattress easy to carry up the stairs to the bedroom but once we got it unpacked and started using it, we could really tell the difference.

Date PurchasedMay 2018

Finally found a mattress that ticks all the boxes!

published

I was after an affordable mattress that was natural and low tox and most that I found were way out of my price range. Finally came across the zenna and was a bit sceptical at first but I’m so happy with my purchase! It’s not your typical mattress, it’s low profile and quite heavy but I’m loving sleeping on it and it has significantly improved my back pain. Customer service was excellent too. I use mine with a wool mattress topper because I like a very plush cloud like feel but it’s comfy and supportive without it. So glad I bought one and will be buying another for my son when he goes in a ‘big boy bed’.

Date PurchasedFeb 2018
Page 2 of 4
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Questions & Answers

Frustrated

Frustratedasked

Mattress King

We would like to buy a king but I have read your king is two singles next to each other? What happens if you sleep in the middle of the bed? You should feel the gap between the mattresses?

2 answers
Frustrated
Frustrated

I'm not sure why my username says "frustrated" ? please note I did not type that in and am not frustrated with Zenna

Zenna
Jeffrey W.Zenna

Hi, thank you for your enquiry and good question.
Our king size consists of two long single latex cores placed next to one another and zipped up in a bamboo cover, this provides for two benefits - one is as the mattresses have a firmer side and a softer side each sleeper can have their own preferred side so sleep on and secondly should you move home the mattress cover can be unzipped and you can carry each individual core conveniently. We have sold many king size mattresses and your question regularly pops up, you should feel no gap or anything different in the middle of the mattress.

not

notasked

Mattress

Hi. Will a zenna mattress cope with a metal bed with metal slats 17.5ish cm apart? If not, what will happen to mattress if you did use it on such slats? (It’s really hard to find an all metal bed that is strong and this one is the only one I could find, but the slats are more than 8 cm apart. Wooden slats are useless because they just get mouldy in humid climates so need a mould free solution ie metal slats. )

Also can you dry steam clean a zenna mattress (hotter dryer steam so less moisture)?

And can you have the queen in two parts as well so it is not as heavy ?

People say latex is hot to sleep on. How hot is the zenna mattress to sleep on?

Thanks

2 answers
Roxie
Roxie

I think you should ask Dave at Zenna - he is extremely knowledgeable and trustworthy. I think a metal base and slats would be fine but not sure about spacing. I personally wouldn't dry steam clean the latex - you can wash the bamboo cover. Don't think you can get Queen in 2 halves - you can get a King in 2 parts I suspect. Google your questions or call Zenna direct. You won't get a sales pitch but an education. Roxie

Zenna
Jeffrey W.Zenna

Hi, thank you for your enquiry. We recommend that the slats not be further than 8cm apart, you will end up with a mattress having indents where the actual slats are as these will become the load bearing areas.
You can remove and wash the cover, we would not recommend steam cleaning either the cover or the latex itself.
Only the king size comes in two pieces.
Our Latex has an open cell structure and is one of the most breathable sleep products on the market and should not make you hot.
You are most welcome to phone us on 02 94376172 and we will gladly guide you through your concerns.

rosemarie p.

rosemarie p.asked

Mattress King

I need to replace latex mattress which has lasted us for 12 yrs. original price $6.000. It was extremely comfy. It came with a Mattress base. Am I still able to use base with zenna mattress. Is zenna mattress heavy?

3 answers
Zenna
Jeffrey W.Zenna

Hi Rosemarie,
Thank you for your enquiry. Our king size Zenna mattress weighs 49kg, you can place latex mattresses on any base although we recommend a slatted base, plain or upholstered with slats ideally not further than 8cm apart - this for breathability. Should your existing base not be faulty then you are good to go and can continue using it.

rosemarie p.
rosemarie p.

How many days can I keep it before a return if it doesnt suit.

Zenna
Jeffrey W.Zenna

Hi Rosemarie,
We give a 100 day trial from the date you receive your mattress. This does not mean that you have to keep it for 100 days, most folks would know within 3 weeks if the product is unsuitable. We are also very flexible and have had occasions where customers have asked for an extension on the 100 days as they liked the mattress and just wanted a little more time to adjust to the mattress and wanted reassurance from us. It is very seldom that we are requested to return a mattress.

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