Have no issues with it,just do it slowly.

We had to take the first bbq back due manufacturing error with grease trap/cup. It shouldn't be hard. When we finally got complete unit, grease cup screwed on easily. My advice is go to store and play with floor stock so you can see if your bbq is faulty- was only way we could work it out.

Andrea B. I have been using my Ziggy (single burner) since October'19 and love it. I do not have a solid cast iron plate so do all my cooking on the grill it comes with. I have cooked cakes, roasts, Christmas turkey roll and they have all been cooked beautifully. I think the trick is to place what you are cooking on a rack, sit it in a roasting dish and add water to the roaster. keep adding water during the cooking time. I have not had a problem with the thermometer but it takes a little bit of monitoring to keep the temperature at the constant heat required. I think you will fill it will be easier to control by using the grill plate instead of the solid cast iron plate. Hope this helps. I could not be happier with my ziggy.