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Online store, Physical storeTrish W.Central Queensland, QLD
Amazing
Could not fault Zodee
Problems with supply of what I wanted...constant updates via email and full refund immediately when product could not be sourced.
Well Done, will definitely shop with Zodee again
1 comment
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Nikki K.Greater Melbourne (Metropolitan), VIC
Great range of products for great prices.
Great range of products for great prices. Quick delivery. Very happy with the service and the only place I buy bras these days. Highly recommend this service to anyone looking to buy quality top brand underwear.
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KayGreater Melbourne (Outer), VIC
"Top Class"
Your site is strikingly easy to use & satisfies all queries, well done !!
Very satisfied with your range of products, diverse enough for my needs, more particularly
they are all quality lines which makes choice easier knowing that what i get will fit perfectly, look good or "Great" & out last the other rubbish out there. Again "Well done"
1 comment
Michael O.Zodee
Hi Kay,
Thanks so much for taking a moment to write a review. It is always wonderful to hear from customers that we're on the right track.
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AliciaGippsland, VIC
- 2 reviews
The best way to buy swimwear
I was able to buy great fitting swimwear thanks to the sizing guide and avoid the sometimes awkward and always time consuming ritual of trying, then buying. I felt no pressure due to Zodee's fantastic returns policy and it was sent straight to my door.
1 comment
Michael O.Zodee
Hi Alicia,
Thank you so much for taking a moment to write a review. We are so pleased you love your new swimwear.
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HelsGippsland, VIC
Perfect
Great service and a good selection of beautiful quality products. Have purchased from Zodee before and would certainly purchase in the future. Very easy to navigate around the online store.
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KSAPakenham
- 3 reviews
Very happy with product, price and delivery
Have ordered x 2 items from zodee recently. Both were 50% off the current RRP and arrived within a few of days of being ordered online.
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Great service.
Thank you to the new owners for fulfilling my order after a very long and frustrating wait on my order placed with the previous owners. Very happy to recommend this business.
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ChrisSydney
Great customer service from new owners
Previous owners had failed to deliver product that I had ordered and paid for. New owners offered me a goodwill credit. Very helpful and I have now purchased the previously ordered product which is on backorder. Very pleased with the service I received.
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Katdav58Melbourne
- 3 reviews
- 3 likes
New ownership
Had credit in old owners account which I thought had gone when new owners took over. But to my delighted surprise they actually unlocked my account and gave me the full credit as a goodwill gesture. I have already made a purchase with the new management and they advised me at time if order that there would be a shipping delay and customer support have since confirmed this and will send my order as soon as merchandise arrives. So much better than old service. I hope the company does well. Happy customers generates better business.
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AllyCressy
New owners a pleasure to deal with ...
Although it took a little while to sort out, I have found dealing with the new owners of Zodee a pleasure. I purchased two items of swimwear and had returned one item just before the new owners took over. Under the terms of the original agreement I was entitled to a store credit so once the website was up and running again, it was agreed that the credit would be provided. I was happy with this - I'm not sure all owners would have taken this action. I will definitely shop with Zodee again in the future.
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SamSydney
Huge rang of stock and excellent customer service
Zodee were very helpful and prompt in sending out my order - a Pleasure State bra which I could not find available anywhere else online in my size. I made an error in entering my postcode and Zodee were quick to rectify this, even upgrading my postage delivery so I was able to receive my bra in time to wear at a special event. Much appreciated!
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AdaBrisbane
Refused to refund for a product they couldn't provide
Zodee were unable to provide me with a product I ordered online and refused to give a refund and insisted on a store credit. My complaints were responded to with a template response that they were unable to provide anything but a store credit (despite their policies saying otherwise) . Now they refuse to respond to my emails, and do not answer the phone. These are the NEW owners too! So don't believe the responses here that if was all the previous owners bad management. I had to take it up with PayPal who kindly reversed the transaction. Always use PayPal!
3 comments
Michael O.Zodee
Hi Ada,
I'm afraid I'm a little confused as I have personally been handling ALL customer issues relating to the previous owners of Zodee and I don't recall ever having received either a phone call or... Read more
an email from anyone named "Ada". As the company that used to own Zodee is in liquidation, they are unable to provide refunds, however we as the new owners are dipping into our own pockets to ensure customers are not out of pocket and/or assisting them to claim money back from PayPal if this is their preference.The emails you have received saying they would give you a store credit are clearly from the OLD OWNERS. I have written PERSONAL responses to ALL emails and all affected customers will attest to the fact that we as the new owners are going out of our way to assist affected customers even though it through no fault of our own.Michael O.Zodee
And for any other person reading this, feel free to check that we do indeed answer ALL emails and ALL calls. Email us at [email protected] or call 1300 855 999. We are here to help.
Michael O.Zodee
Update - seeing as this person has not responded nor contacted us, it's clear that they are a competitor trying to harm our reputation with false reviews. They joined ieatwords just to post this ... Read more
review and have only ever posted one review. They also do not have a 'verified customer' status. You can't believe everything you read :)Similar opinion? Write a review on ieatwords.com.au!
L DMelbourne
- 3 reviews
- 2 likes
- Zodee
- Verified customer
Very slow return process - slow response
I posted a return that was received on Friday 16th June and got an email confirming that my return was received and it would be processed over the next 3-7 business days.
When the 7th Business day arrived, I sent a reply and no response. I sent an enquiry via the website and got a reply a day later asking for the order number which I gave, and since then no response.
My return still hasn't been processed and I have no refund. I wish I had read the reviews before attempting the return process, I made the assumption that it would be very stra...Read more
ight forward like many of the other online shops that I deal with. I feel like Zodee has deteriorated and is likely on the verge of shutting down judging by the amount of sales they've been posting. The customer service is non existent, I learnt this when I emailed them to ask why they no longer stocked a particular type of hosiery that I always buy and their response was abrupt.1 comment
Michael O.Zodee
Hi! We're the new owners of the Zodee store. You're absolutely right! The old owners let the business deteriorate to where they essentially needed to close down. BUT - our company owns other trust... Read more
ed and successful online stores and we are here to make you love Zodee again. We've just taken over the website and whilst you've had a horrible experience we hope you'll give us (the new owners) another go. If your issues with the previous owners have still not been addressed, please get in touch with us via the contact page on the website and we will do everything we can to get you a satisfactory resolution as quickly as possible. We are committed to excellent customer service. You can also call us directly if you would like to chat about it on the phone on 1300 855 999.Similar opinion? Write a review on ieatwords.com.au!
Masters
- 2 reviews
Zodee service deteriorated
I made my purchase online.I ordered underwear and receive all but one which they said would be three weeks.
I have never received the order I emailed them and never received a reply.I can't find my original order so I don't know whether I paid for them.I paid through paypal. Previously I have ordered a few garments from Zodee and they have been very good. The ordering wasn't good this time.I won't use them again.
2 comments
Michael O.Zodee
Hi, I can't apologise enough for the horrible experience you've had. We're the new owners of the Zodee store. The old owners let the business deteriorate to where they essentially needed to close do... Read more
wn. The new owners also own other trusted and successful online stores and we are here to make you love Zodee again. We've just taken over the website and whilst you've had a horrible experience we hope you'll give us (the new owners) another go. If your issues with the previous owners have still not been addressed, please get in touch with us via the contact page on the website and we will do everything we can to get you a satisfactory resolution as quickly as possible. We are committed to excellent customer service. You can also call us directly if you would like to chat about it on the phone on 1300 855 999.Thankyou for your comment, I thought there was some sort of problem because in the past Zodee had been very good but last time I didn't get confirmation emails and I thought something had changed. My ... Read more
problem wasn't addressed but I lost the copy of the order so I don't know the style I was waiting on . Thankyou I will give you another goSimilar opinion? Write a review on ieatwords.com.au!
Phar14tu!Central Highlands and Goldfields, VIC
- 4 reviews
After months of waiting and being promised the arrival date would be June 12 I am told the bra is no
The original on-line bra purchase was the wrong size so it was sent back and the correct size was ordered. After several follow up online chats (nothing initiated by Zodee) we were finally promised the bra would arrive June 12. As it hadn't arrived by the due date once again we had to follow up only to be told the bra is no longer in stock. This is terrible service. It is now more than six months since the original oder. We have made several purchases from Zodee in the past but I will never order anything from Zodee again and I await with baited breath for the refund.
1 comment
Michael O.Zodee
Hi,
We're the new owners of the Zodee store. You're absolutely right! That is ridiculously awful service and it pains me to read it. Please rest assured that the new owners also own other trusted and... Read more
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The worst customer service I have ever encountered
I placed an order in January and I have still not received the final order. After about 5 months and as many emails delaying delivery I asked to cancel the order but that never happened. I was told that my bank account details were being forwarded to accounts for a refund but it has not arrived over a month later. They have my money and I have nothing. Terrible, awful service.
1 comment
Michael O.Zodee
Hi Ach,
It is awful for me to read this! I'm so sorry about the terrible experience you had with Zodee. We are new owners of the store and we've just taken over. The old owners unfortunately had l... Read more
et the store go quite a bit to a point where they essentially had to close down. So we have taken over the operation of the store as of now.Similar opinion? Write a review on ieatwords.com.au!
Fast efficient and polite service.
I purchaced swimwear from Zodee and am pleased to say I was very impressed with Zodee's polite and efficient customer service and delivery.
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Fast and seamless, great service!
Easy website, fast delivery, easy returns. Such helpful staff on live chat and seamless processes . Highly recommend and will use again.
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CarolineCanberra 2600, ACT
- 3 reviews
- Zodee
- Verified customer
Slow. So so slow.
Dispatch and delivery is so excruciatingly slow. I placed an order in early December and it arrived late January... Unfortunately the item wasn't as listed so I had to return it. It's now mid March and I'm waiting for the item that I ordered as a replacement. Don't advertise items that you can't dispatch in a timely fashion...
1 comment
Michael O.Zodee
Hi Caroline,
I couldn't agree with you more! I'm so sorry about the terrible experience you had with Zodee. We are new owners of the store and we've just taken over. The old owners unfortunately h... Read more
ad let the store go quite a bit. It's so sad for us to read about the awful customer service you were given.Similar opinion? Write a review on ieatwords.com.au!
- Zodee
- Verified customer
Fast Delivery!
Easy online ordering. I found exactly what I was looking, placed order and processed payment in less than 15 minutes. Purchase was delivered within 5 working days.
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Michael O.Zodee
Hi Trish! Gosh I'm really sorry to hear we weren't able to supply an item from your order! That certainly isn't normal. But I'm really glad to hear your overall experience was excellent and hope we'll be seeing you back again soon :)