Read also:
fat blaster weight loss shake review sunshine blade heater how much sabco supadry spin mop and bucket set ian reid vendor advocacy reviews aldi 75 inch tv 2019Zodiac AX10 Activ (page 2 of 2)
Richard BenfattoSydney
- 9 reviews
- 13 likes
- Verified purchase
I do not know what to expect next
This product has become faulty after 5 months. The exact facts are that one of the rubber bands on one of the sides is partially coming off and blocking those wheels that should turn.
I have engaged with the company, as the product carries 2 years warranty. They have asked me for proof of purchase (but I had already registered in December in their website, hence what do they do with the data????), and so I gave it to them. All of these was done by email, but never got a reply, hence I rang and managed to talk to a person, who was helpful and t...Read more
old me that a new set would be sent to my home. That is fine, but I asked if in the next 5 months it will happen again. Then I was asked if the product is left constantly in the pool, Yes, I used to have a kreepy krauly and was always in, except when we used to swim in summer. The answer was that rubber can change if left too much in water... well, why that is not stated in the manual? Rubber and its compound will change with temperature and alkalis or acidity levels, I understand that, I am an engineer.... how was this design in the first place and why there aren't any clear caveats in the manual??? A company would design and give 2 years warranty so every 5 months you need to ring and get a spare set of rubber bands? Something does not click here... Sadly the product is 10 out of 10 when it works, but I have lost the trust and really do not know what to expect. I cannot be taking the thing out of water every day, had I known this was the way the product must be used, I would have never bought it.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Best pool cleaner I’ve ever had
After reading some bad reviews, I weighed it up and went for the AX10. After setting up, I had it stop working after 5min, discovered I needed to clean the filter on the pump itself. After that the pool went from cloudy green to perfect and clear overnight. I have never had the pool look so good all the time. I wish I could upload photos before and after to show the difference. I leave the AX10 full time in the pool and only take out when we are using the pool. I believe that the most important part is to make sure you follow the instructions with setting up and you won’t have the problems that are mentioned in the bad reviews. Oh and by the way, I got my $50 back too!
1 comment
Customer C.Zodiac
Hi, Thanks for the 5 start review. Glad you were able to take advantage of the Cash back offer also, Happy Swimming!
Similar opinion? Write a review on ieatwords.com.au!
GargoyleSydney
- 2 reviews
- 2 likes
Happy so far
Just purchased my AX10. I let it loose on a pool with a ton of leaves in it. I had to clear out blockages every few hours but it eventually got through it all and the pool looks great now. It was a tad expensive, but I think it is worth the money since it is getting in the corners and up the sides of my pool.
1 comment
Customer C.Zodiac
Hi, Thank you for stopping by and leaving this review for the AX10, Happy Swimming
Similar opinion? Write a review on ieatwords.com.au!
Find out how Zodiac AX10 Activ compares to other Suction Pool Cleaners
Know better, choose better.
CameronSydney
- 3 reviews
- Verified purchase
Pool floor and walls have never looked so clean!
I manually cleaned the pool every weekend in summer and every fortnight in winter. After having the Zodiac AX10 in the pool for a week the pool has never looked cleaner. I am amazed at how well this works. I simply put the hose together put it in the pool and away it went. No mucking around at all. It climbs the walls and cleans them with no problems at all. It will sometimes get on to the steps but it will not climb up and onto the steps as it reaches the top of the step and then turns around.
Absolutely no complaints so far and it has certainly exceeded what I was expecting.
1 comment
Customer C.Zodiac
Thank you for your 5 star review, Happy Swimming!
Similar opinion? Write a review on ieatwords.com.au!
StewartSouth East Queensland, QLD
- 4 reviews
- Verified purchase
Poor Promotional Offer T&C Details
Having always had a Zodiac suction cleaner, the last being the T5 (which worked well) and as it requires replacement I did my research into what Zodiac had to offer as a replacement. I decided to buy the AX10 (over the phone) which is fantastic and I could not be any happier. However, Zodiac won't honour the Cashback promotional offer saying it was "Online" purchase. When contacting Zodiac I repeatedly spoken over by the Customer Service representative who was additionally very rude. The T&C's do not reference or exclude purchases may over the phone. This is poor mis-representation on Zodiac's behalf.
3 comments
Customer C.Zodiac
Hi Stewart, We are glad to hear that the Cleaner is working well for you. If you would like to email your concerns regarding the Cashback, we can look into this further for you. Please send your details to [email protected] - Thanks.
Please provide me with a number and name who will resolve my issue as I do not wish to get into an email debate.
Customer C.Zodiac
Hi Stewart, There a number of staff members who look at these enquiries. All you need to do is mention this conversation and that we asked you to email and we will take it from there. Our phone is 1300 763 021, Thanks.
Similar opinion? Write a review on ieatwords.com.au!
IanSydney, NSW
- 2 reviews
- Verified purchase
Easy and simple to install
I have an irregular shaped pool (though basically rectangular in shape) with a swim out 'beach' area. Covers the pool well (especially the walls). Has not become stuck anywhere unlike the previous Creepy Crawly. Is quiet. Don't have many leaves in pool but it has stopped once or twice when it picked up a leaf - however, was easily restarted.
1 comment
Customer C.Zodiac
Hi Ian, Thank you so much for the 5 star review. Happy Swimming!
Similar opinion? Write a review on ieatwords.com.au!
JasIpswich
- Verified purchase
AX10
A friend has had the MX8 for 6 years now, she hasn't had much trouble with it just replaced the gearbox's and tracks about a year ago so I thought I would give it a try. I found the AX10 for the same price online, Quite impressed on the size of leaves and bark it picks up, twigs are a big problem though. Lots of reviews say they are having trouble with climbing walls, if you take the time with setup ( watch YouTube ) and get the flow correct it loves to climb walls. Time will tell how good it really is, I'm quite happy so far
Similar opinion? Write a review on ieatwords.com.au!
MB77perth
- Verified purchase
Good...for 5 mins!
Bought an ax10 in october, up until now I've always bought cheap cleaners but this time i thought I'd go a bit more expensive thinking i would be happier...nope. It worked for about5 mins and i had a big smile on my face but then I'd started to slow, not climb the wall and then just its just stopped in the middle of the pool. A technician came out and with it being brand new just packed it up and swapped out. The new one arrived and i plugged it in on Wednesday, again, a big smile on my face. It climbed the walls, cleaned the pool, nice and qui...Read more
et, lovely!!! for about 10mins, then it proceeded to stiffen up, slow down, and stop. Very disheartened, what i paid is alot of money for me. There is very little debris or sand in the pool, the suction from the pump is good, plus the ax10 is supposedly designed to run on lower suction. I was better off with the cheap ones I've previously bought, even if they were noisy, they at least lasted more than 10mins at a time. Oh, and to top it all off, the exact same thing happened to me as the review from yesme regarding the $50 cash back.Similar opinion? Write a review on ieatwords.com.au!
YesmeSydney
- Verified purchase
Zodiac AX10 cash back not truthful from Zodiac
I have purchased 3 Zodiac products over 20 years with the first one suction cleaner lasting over 17 years with replacing different bits and pieces. The 2nd one a Zodiac G2 lasted 3 years with its parts not lasting very long at all in comparison to my first Zodiac cleaner.
SO this time I went for a Zodiac AX10 which they were offering a cash back on, which does not have a suction diafram.
I purchased from my local store over the phone and said I would pick up the next day, the store sent me an email and a link to pay for the AX10 which ...Read more
I did. I couldn't get to the store as they close at 4pm. Picked it up the next day at 10am from the store front. Now Zodiac don't want to pay my $50 cash back because they said I did an ONLINE store purchase which is not allowed in the T & C's. Pretty bad customer service and how many customers who buy their products will be caught out. The only thing I did online was pay via a link which they emailed me the invoice.2 comments
Customer C.Zodiac
Hi Yesme, Thank you for reaching out. Could you please PM your number so we can contact you and sort this out.
Customer C.Zodiac
Hi Yesme, just want to follow up regarding this post from a few weeks back.
Have you installed the product since posting this review? Please kindly PM your details or email [email protected]. Regards, Zodiac.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Zodiac AX10 Activ compares to other Suction Pool Cleaners
Know better, choose better.
- Verified purchase
ZODIAC AX10
Our Zodiac G3 was 8 years old with some parts being replaced over that period,It was time to replace it and I wasn't certain about buying the same as what we have had or try something different. So far I am happy with the way the AX10 cleans, it also has better coverage over the G3 as the G3 had areas it would miss. I am aware the parts are much more expensive but I hope that they are not needed on a regular basis. At this stage being brand new I am happy to give it 5 stars. Ask in 2 years time?
4 comments
Customer C.Zodiac
Hi Zed, Thank you so much for the 5 star review. Happy Swimming!!!
Update, The cleaner was working great until I woke up to find 1 of the tracks had come off on the weekend, I refitted it and the following day both had come off 1 wheel on each side. It feels as thoug... Read more
h the tracks are now too loose and no longer a nice fit. 4 months old and the tracks are falling off is not a good sign for me. Speed is in the middle of the desired range and it doesn't have to clean any debris at all?Customer C.Zodiac
HI Zed, Sorry to hear that you had this issue. We can most certainly get this sorted for you. Could we ask that you call us on 1300 763 021 and mention we asked to call? Or you can PM your details. Thanks.
Similar opinion? Write a review on ieatwords.com.au!
GGAJPerth
- 7 reviews
Great product (just little costly to maintain)
Purchased mx8 before, used for around 2 years and swapped to few other brands thought I could get away with the expensive tune up kit, guess what? Those other brands gave me more headache than before, the Dolphin & Hayward were terrible & unreliable. In the end saw Zodiac have this newer AX10 which is same as mx8 with scrabbles at the bottom. very happy with the result. Highly recommended but just bare in mind you need to have tune up kit after a year or slightly more. (without the tune up kit my previous mx8 track kept coming off the wheels) And these tune up kits don't come cheap ($150-$300 depending on the parts)
1 comment
Customer C.Zodiac
HI GGAJ, thank for your 4-star review, Glad to hear that you are happy with your purchase. Happy Swimming.
Similar opinion? Write a review on ieatwords.com.au!
Neil
- 2 reviews
Zodiac AX10 Pool Cleaner
I purchased a Zodiac AX10 pool cleaner in December 2016 and it is fantastic. It is a really great pool cleaner, very happy with it. I have a large above ground pool 11mtr x 5mtrs and the curve between the walls and floor is really acute, almost a right angle. The Zodiac doesn’t care and goes up the walls and down again with ease. Covers the whole pool and really does a great job. I also like the click in hoses. They don't come apart.
My pool is surrounded by trees and gets heaps of leaves so I recently purchased the in-line leaf catcher and it also does a good job.
I have had other pool cleaners before and they just haven’t been any good. Really happy with the AX10 and can recommend it to anyone.
1 comment
Customer C.Zodiac
Hi Neil. Thank you for the 5 star review. Happy Swimming!
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Terrenceasked
Hi. Please can you tell me why the machine only moves in a circle ?
No answers
Anna F.asked
I have an MX8, it stopped moving. I have checked for blokages, and also suction pressure. Decided it may need a service kit as one of the gears was loose and moving side to side. I open the service kit and noticed that one of the new gears also had movement so assumed that that how it was meant to be. I replaced all
Parts, motor, gears and treads . Still not moving. Can you help
Please
1 answer
Hi Anna, call me to discuss in more detail. John 0451786544. If you live in Perth then I can be of more assistance or show you how to fix if yourself.
Nw banksasked
My AX10 was bought in May 2018. Its worked fine until the tracks needed replacing two months ago. Now it goes in a circle as one side does drive any more. When I bought the new tracks I also got new rotating scrubbers which I have not installed. Is this a simple matter f replacing the rotating scrubbers?
5 answers
Sounds very similar to my issue. Contact Zodiac and they should rectify for you.
Scrubbers simply squeeze and pull out and plug new ones back in
I've done that but the left side track is still not functioning. The black drive cog is looser than the right, so I guess it's the internal drive axle. I don't want to avoid warranties by opening the axle or gear housing.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Customer C.Zodiac
Hi Richard. We can certainly appreciate that you would be concerned about your Product and the fault that you have experienced. We hope that the continued use and 10/10 performance can restore your fa... Read more
ith in the product. We do recognise the question you are asking though. Water Chemistry is very important as if there are certain chemicals that are too high, they can damage or soften the parts. If you would like to discuss the issues any further, please call us on 1300 763 021, Thank you.