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Reviews

3.6

32 reviews
5
(14)
4
(7)
3
(2)
2
(1)
1
(8)
  • Build Quality
    3.7 (15)
  • Value for Money
    3.6 (16)
  • Ease of Use
    4.1 (16)
  • Cleaning & Maintenance
    3.9 (15)
  • Pool Size
  • Noise Level
    4.7 (16)
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Richard Benfatto

Richard BenfattoSydney

  • 9 reviews
  • 13 likes
  • Verified purchase

I do not know what to expect next

published
Date PurchasedDec 2017
1 comment
Zodiac
Customer C.Zodiac
  • Verified purchase

Best pool cleaner I’ve ever had

published

After reading some bad reviews, I weighed it up and went for the AX10. After setting up, I had it stop working after 5min, discovered I needed to clean the filter on the pump itself. After that the pool went from cloudy green to perfect and clear overnight. I have never had the pool look so good all the time. I wish I could upload photos before and after to show the difference. I leave the AX10 full time in the pool and only take out when we are using the pool. I believe that the most important part is to make sure you follow the instructions with setting up and you won’t have the problems that are mentioned in the bad reviews. Oh and by the way, I got my $50 back too!

Date PurchasedNov 2017
1 comment
Zodiac
Customer C.Zodiac

Hi, Thanks for the 5 start review. Glad you were able to take advantage of the Cash back offer also, Happy Swimming!

Gargoyle

GargoyleSydney

  • 2 reviews
  • 2 likes

Happy so far

published

Just purchased my AX10. I let it loose on a pool with a ton of leaves in it. I had to clear out blockages every few hours but it eventually got through it all and the pool looks great now. It was a tad expensive, but I think it is worth the money since it is getting in the corners and up the sides of my pool.

Date PurchasedDec 2017
1 comment
Zodiac
Customer C.Zodiac

Hi, Thank you for stopping by and leaving this review for the AX10, Happy Swimming

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Cameron

CameronSydney

  • 3 reviews
  • Verified purchase

Pool floor and walls have never looked so clean!

published

I manually cleaned the pool every weekend in summer and every fortnight in winter. After having the Zodiac AX10 in the pool for a week the pool has never looked cleaner. I am amazed at how well this works. I simply put the hose together put it in the pool and away it went. No mucking around at all. It climbs the walls and cleans them with no problems at all. It will sometimes get on to the steps but it will not climb up and onto the steps as it reaches the top of the step and then turns around.
Absolutely no complaints so far and it has certainly exceeded what I was expecting.

Date PurchasedDec 2017
1 comment
Zodiac
Customer C.Zodiac

Thank you for your 5 star review, Happy Swimming!

Stewart

StewartSouth East Queensland, QLD

  • 4 reviews
  • Verified purchase

Poor Promotional Offer T&C Details

published

Having always had a Zodiac suction cleaner, the last being the T5 (which worked well) and as it requires replacement I did my research into what Zodiac had to offer as a replacement. I decided to buy the AX10 (over the phone) which is fantastic and I could not be any happier. However, Zodiac won't honour the Cashback promotional offer saying it was "Online" purchase. When contacting Zodiac I repeatedly spoken over by the Customer Service representative who was additionally very rude. The T&C's do not reference or exclude purchases may over the phone. This is poor mis-representation on Zodiac's behalf.

Date PurchasedNov 2017
3 comments
Zodiac
Customer C.Zodiac

Hi Stewart, We are glad to hear that the Cleaner is working well for you. If you would like to email your concerns regarding the Cashback, we can look into this further for you. Please send your details to [email protected] - Thanks.

Stewart
Stewart

Please provide me with a number and name who will resolve my issue as I do not wish to get into an email debate.

Zodiac
Customer C.Zodiac

Hi Stewart, There a number of staff members who look at these enquiries. All you need to do is mention this conversation and that we asked you to email and we will take it from there. Our phone is 1300 763 021, Thanks.

Ian

IanSydney, NSW

  • 2 reviews
  • Verified purchase

Easy and simple to install

published

I have an irregular shaped pool (though basically rectangular in shape) with a swim out 'beach' area. Covers the pool well (especially the walls). Has not become stuck anywhere unlike the previous Creepy Crawly. Is quiet. Don't have many leaves in pool but it has stopped once or twice when it picked up a leaf - however, was easily restarted.

Date PurchasedOct 2017
1 comment
Zodiac
Customer C.Zodiac

Hi Ian, Thank you so much for the 5 star review. Happy Swimming!

Jas

JasIpswich

  • Verified purchase

AX10

published

A friend has had the MX8 for 6 years now, she hasn't had much trouble with it just replaced the gearbox's and tracks about a year ago so I thought I would give it a try. I found the AX10 for the same price online, Quite impressed on the size of leaves and bark it picks up, twigs are a big problem though. Lots of reviews say they are having trouble with climbing walls, if you take the time with setup ( watch YouTube ) and get the flow correct it loves to climb walls. Time will tell how good it really is, I'm quite happy so far

Date PurchasedOct 2017
MB77

MB77perth

  • Verified purchase

Good...for 5 mins!

published
Date PurchasedOct 2017
Yesme

YesmeSydney

  • Verified purchase

Zodiac AX10 cash back not truthful from Zodiac

published
Date PurchasedOct 2017
2 comments
Zodiac
Customer C.Zodiac

Hi Yesme, Thank you for reaching out. Could you please PM your number so we can contact you and sort this out.

Zodiac
Customer C.Zodiac

Hi Yesme, just want to follow up regarding this post from a few weeks back.

Have you installed the product since posting this review? Please kindly PM your details or email [email protected] Regards, Zodiac.

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  • Verified purchase

ZODIAC AX10

published

Our Zodiac G3 was 8 years old with some parts being replaced over that period,It was time to replace it and I wasn't certain about buying the same as what we have had or try something different. So far I am happy with the way the AX10 cleans, it also has better coverage over the G3 as the G3 had areas it would miss. I am aware the parts are much more expensive but I hope that they are not needed on a regular basis. At this stage being brand new I am happy to give it 5 stars. Ask in 2 years time?

Date PurchasedSep 2017
4 comments
Zodiac
Customer C.Zodiac

Hi Zed, Thank you so much for the 5 star review. Happy Swimming!!!

Zed
Zed
Zodiac
Customer C.Zodiac

HI Zed, Sorry to hear that you had this issue. We can most certainly get this sorted for you. Could we ask that you call us on 1300 763 021 and mention we asked to call? Or you can PM your details. Thanks.

GGAJ

GGAJPerth

  • 7 reviews

Great product (just little costly to maintain)

published

Purchased mx8 before, used for around 2 years and swapped to few other brands thought I could get away with the expensive tune up kit, guess what? Those other brands gave me more headache than before, the Dolphin & Hayward were terrible & unreliable. In the end saw Zodiac have this newer AX10 which is same as mx8 with scrabbles at the bottom. very happy with the result. Highly recommended but just bare in mind you need to have tune up kit after a year or slightly more. (without the tune up kit my previous mx8 track kept coming off the wheels) And these tune up kits don't come cheap ($150-$300 depending on the parts)

Date PurchasedMar 2017
1 comment
Zodiac
Customer C.Zodiac

HI GGAJ, thank for your 4-star review, Glad to hear that you are happy with your purchase. Happy Swimming.

Neil

Neil

  • 2 reviews

Zodiac AX10 Pool Cleaner

published

I purchased a Zodiac AX10 pool cleaner in December 2016 and it is fantastic. It is a really great pool cleaner, very happy with it. I have a large above ground pool 11mtr x 5mtrs and the curve between the walls and floor is really acute, almost a right angle. The Zodiac doesn’t care and goes up the walls and down again with ease. Covers the whole pool and really does a great job. I also like the click in hoses. They don't come apart.

My pool is surrounded by trees and gets heaps of leaves so I recently purchased the in-line leaf catcher and it also does a good job.

I have had other pool cleaners before and they just haven’t been any good. Really happy with the AX10 and can recommend it to anyone.

Date PurchasedDec 2016
1 comment
Zodiac
Customer C.Zodiac

Hi Neil. Thank you for the 5 star review. Happy Swimming!

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Questions & Answers

Terrence

Terrenceasked

Hi. Please can you tell me why the machine only moves in a circle ?

No answers
Anna F.

Anna F.asked

I have an MX8, it stopped moving. I have checked for blokages, and also suction pressure. Decided it may need a service kit as one of the gears was loose and moving side to side. I open the service kit and noticed that one of the new gears also had movement so assumed that that how it was meant to be. I replaced all
Parts, motor, gears and treads . Still not moving. Can you help
Please

1 answer
John P.
John P.

Hi Anna, call me to discuss in more detail. John 0451786544. If you live in Perth then I can be of more assistance or show you how to fix if yourself.

Nw banks

Nw banksasked

My AX10 was bought in May 2018. Its worked fine until the tracks needed replacing two months ago. Now it goes in a circle as one side does drive any more. When I bought the new tracks I also got new rotating scrubbers which I have not installed. Is this a simple matter f replacing the rotating scrubbers?

5 answers
Chris R
Chris R

Sounds very similar to my issue. Contact Zodiac and they should rectify for you.

Gary
Gary

Scrubbers simply squeeze and pull out and plug new ones back in

Nw banks
Nw banks

I've done that but the left side track is still not functioning. The black drive cog is looser than the right, so I guess it's the internal drive axle. I don't want to avoid warranties by opening the axle or gear housing.

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