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Reviews

1.6

50 reviews
5
(2)
4
(3)
3
(3)
2
(7)
1
(35)
  • Build Quality
    1.0 (1)
  • Value for Money
    3.0 (1)
  • Ease of Use
    1.0 (1)
  • Cleaning & Maintenance
    2.0 (1)
  • Pool Size
  • Noise Level
    2.0 (1)
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I wish it sucked, but it ain't that good

published

The design of the hose is defective. They designed each end of the hose with a male and female coupling that is patented. They did it to prevent third parties from selling compatible hoses, but all the joints leak. The leak will vary as it moves around and more or less hose sections submerge. As a result the suction pressure changes constantly. It will stop working unpredictable. I had a barracuda before that worked fine and had a Hayward Navigator. Either product is better. Do not but this product



1 comment
Zodiac
Customer C.Zodiac
alexC

alexCBrisbane

Grossly inadequate

published

Bought a new Zodiac T5 Duo. Have constant problems with it missing areas of the pool and they are the same areas. It can go over an area with leaves in the bottom and wont pick them all up.
It has developed a tendency to climb the side of the pool on the other side from the skimmer box. When it gets to the surface it detaches from the wall with the suction bottom facing up and then sits there sucking air. Of course with part of the system containing air it just floats on the surface, upside down and continues to suck air until I can get to the hose and pull it away from the side of the pool, when it finally sinks to the bottom and works again. Consequently it cannot be left unattended - what a totally useless pool cleaner.

1 comment
Zodiac
Customer C.Zodiac
Collin R

Collin RSydney

  • 2 reviews
  • 5 likes

Zodiac T5 - rubbish

published
1 comment
Zodiac
Customer C.Zodiac
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bella

bellaIllawarra, NSW

  • 3 reviews

Just Rubbish

published
2 comments
Zodiac
Customer C.Zodiac
bella
bella
TDP

TDPGold Coast

T5 works great for me

published
2 comments
TDP
TDP

TDP here, I have replaced the diaphragm now as it had split and it works even better! I would recommend to new purchasers to replace the original diaphragm with the ones from your pool shop that should be provided free under warranty.

Zodiac
Customer C.Zodiac
Glenn

GlennLogan

  • 2 reviews

Zodiac T 5, what a piece of junk......

published
5 comments
Glenn
Glenn

No more Zodiac products in our pool..... ever

Glenn
Glenn

Also pool Express site would not let me put my purchase details in.....

Zodiac
Customer C.Zodiac

Sub standard - worst ever from Zodiac/baracuda

published
2 comments
Zodiac
Customer C.Zodiac
Hans V
Hans V

I put lipstick on this pig a few times........and guess what, it was still a a pig.

Waste of time and money. Don't do it !

published

Very disappointing. Made sure it was all set up correctly an still it didn't do as is suppose to. Seeked advice from the store and tried all the adjustments suggested. Does not cover all of pool. Just seems to do a figure 8 and travel the same route and gets stuck near the steps

1 comment
Zodiac
Customer C.Zodiac

Hi John, sorry for the delay in responding to you. What is the current status of your T5? Please feel free to contact our After Sales team directly on 1300 763 021 or email [email protected]. Thanks

Garbage

published

Stops moving all the time. push it and it moves again. everything was set up per instructions.had a g3 and that was good. t5 is a waste of money after 1.5 years looking to replace

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Nej

NejSydney

  • 4 reviews
  • 1 like

Zodiac T5 Duo Pool cleaner

published
1 comment
Zodiac
Customer C.Zodiac

Hi Nej, sorry for the delay in responding to you. What is the current status of your T5? Please feel free to contact our After Sales team directly on 1300 763 021 or email [email protected]. Thanks

John_D

John_DSydney, NSW

  • 5 reviews

Reviews speak for themselves

published

I had most of the parts replaced under warranty after about 2 years. The new parts are now needing replacement after 12 months. If it worked I could put up with that but it just doesnot do the job. It get one leaf in the throat then stops. It is just a rubbish product and is sold under false pretenses as to it capability.
I note some of the zodiac responses blame the chemistry.
It 's the product that's the problem not chemistry. Re the parts costs I am looking at a USA site and the prices seem OK..

3 comments
Zodiac
Customer C.Zodiac
John_D
John_D
John_D
John_D

I have recently replace the "thing' with 'The Pool Cleaner" ..costs between 750-950 .It is fantastic. practically jumps out of the pool asking for leaves. I have never emptied the skimmer basket so many time. HIGHLY RECOMMENDED

N.popov

N.popov

  • 4 reviews
  • 2 likes

Very Disappointed

published

Don't buy the T5 it is poorly made. Mine is 2.5yrs old. I have replaced the diaphragm, 2 sections of hose, deflector wheel, cup assembly and float cover. This cleaner doesn't work adequately is not reliable having stopped on numerous occasions during the nightly cleaning phase. Warranty doesn't cover the supposed "wear and tear".
Don't waste your money, buy a cheap Aldi cleaner and replace every couple of years.

2 comments
Zodiac
Customer C.Zodiac
N.popov
N.popov
DRUGGIST

DRUGGIST

  • 20 reviews

Poorly made

published

I've had 3 Baracudas over the last 20 years. Zodiac replaced my X7 with this model after it had become unusable within 12 months. They claimed this to be a premium cleaner but it did a poor job of cleaning pool.

I have found my T5 to be flimsy and the disc wears out very quickly.

Parts are expensive.

I am wondering where to next?

Disappointing Zodiac

2 comments
Zodiac
Customer C.Zodiac
DRUGGIST
DRUGGIST
Paul39

Paul39Brisbane

  • 3 reviews

It mostly works

published
1 comment
Zodiac
Customer C.Zodiac
Mr Wonderful

Mr WonderfulGold Coast

  • 3 reviews
  • 1 like

DO NOT BUY!!!

published

Worn out in less than 2 years and parts are incredibly expensive.
Try $120 for the 2 piece bottom disc set.
Wouldn't suck my grandmother off my grandfather.

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A waste of money

published

Doesn't work adequately, is not reliable having broken down during my absence despite many replacement parts(at great expense) and only 2 years old. Warranty doesn't cover the supposed "wear and tear" but surely parts should last longer than a year! don't waste your money....buy a cheap version and just replace it after a year! Even the pool maintenance guy doesn't like it!

1 comment
Zodiac
Customer C.Zodiac
P. Gold

P. GoldBrisbane

  • 2 reviews
  • 3 likes

What RUBBISH

published
1 comment
Zodiac
Customer C.Zodiac

Absolute piece of rubbish

published

lasted 18 months with the aid of electrical tape! so many parts even the pool bloke was perplexed. i hope whoever designed this is still working at zodiac because invested money in their training!

Jen

JenSouth East Queensland, QLD

  • 5 reviews

Lasted 18 months

published

Worked OK for about a year, although concentrated on one end of the pool and didn't do steps. Then cleaning head started falling off the hose. Kept having to screw it back on with increasing frequency until about a month ago when it would only stay on for one minute. My pool supplier says Zodiac can't supply the parts. Hoses are still intact but the head and flaps are deteriorated. Don't buy. I had 2 barracudas in previous 12 years.

No parts, no service, poorly made, a cheap product marketed as a top one

Very bad product

published

It does not work and breaks constantly, it is truly poorly designed and cheaply built using low quality plastic. Customer service is virtually useless and provides the same advice that you can find in the instruction. The rebate program is also very iffy, the card expires in 90 days but they do not really tell you. Basically all around junk.

Does not circulate in the pool and breaks constantly

Page 2 of 3
See all Zodiac Baracuda T5 Duo reviews

Questions & Answers

Marc

Marcasked

Can i use the t5 without cleaning Walls? I just want to clean the floor.

1 answer
Bakka
Bakka

Yes you can but it will require some fine tuning . You may have to fiddle with the Position of the weight ring first then try adjusting the Zodiac 3 position pressure flow lever where your system attaches to the skimmer . If you have a skimmer plate with a adjustable flow rate valve you can try to alter the flow pressure that way as well. End of day it is not an exact one solution fits all so best of luck .

Jack

Jackasked

Just bought my t5 working well on the walls, floor but not picking up leaves.. Got it on the lowest suction. 1. Any ideas?

3 answers
Bakka
Bakka

They are only designed to suck up smallish leaves. The rubber diaphragm is not very large or robust so you may try a more efficient plastic diaphragm ( talk to your local pool shop who should have one) Only proplem is this May void your warranty if still under 2 yrs old.
Also just make sure that the cleaner head sits flush to the pool surface all the time ( you can easily check this by observing it in the pool when not operating ( may also have to adjust the position of the “weight ring” or even fit a second one.
That’s about all I can offer. Good luck.

Jack
Jack

Thanks for that, it's cleaning beautifully, just not the gum leaves, guess I'll just have to hook them out myself. I can switch over to the manual vac every one in awhile..

Mike
Mike

This autumn has been an incredible pain. My T5 duo would only work for sometimes as little as 10 minutes before stopping. Even the small leaves would get stuck. Thank goodness autumn is over. Already dreading next year. Ill check out the plastic diaphragm mentioned above.

brisdude

brisdudeasked

I have been looking at many Zodiac pool cleaners to purchase but can't believe all the bad reviews I am so glad I looked on this site first before I made a purchase they all seem to be rubbish. Or does anyone recommend one?

1 answer
Zodiac
Customer C.Zodiac

HI Brisdude, Thank you for reaching out. There are alot of different Cleaners available at Zodiac and it depends on which pool you have. We have local Dealers that can help or a dedicated Team that can help you over the phone. Zodiac is a global company and sells quality products. The reviews on here reflect a very small percentage of the cleaners that we sell worldwide. Many of the posts on here have had the issues resolved once we have spoken to them. Our number is 1300 763 021 if you would like to speak to one of our team. Thanks.

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