Zodiac CX20 Questions & Answers

I wouldn't purchase one at all. Has to be sent back over east. Zodiac also not been in contact what so ever

When it switches off do any lights come up? From manual. Troubleshooting 5.1 Using the Information LED
The information LED on the Control box flashes in a specific sequence to indicate one of three possible cleaner malfunctions.
LED Flashing
Cause
Solution
1 Flash
LED flashes once
Floating cable may not be plugged into the Control box correctly.
Unplug the floating cable from the Control box and reconnect.
If the problem persists, contact Zodiac After Sales Support at 1300 763 021
2 Flashes
LED flashes twice
Cleaner wheels may be jammed or brushes may be blocked with debris.
Turn cleaner wheels to ensure they are not jammed.
Check brushes for debris. Start a new cleaning cycle.
If the problem persists, contact Zodiac After Sales Support at 1300 763 021.
3 Flashes
LED flashes three
Pump axis or propeller may be jammed with debris.
Dirty filter.
Check the pump axis for debris. Check propeller for debris. Clean the filter.
Start a new cleaning cycle.
If the problem persists, contact Zodiac After Sales Support at

I had LED flashes once on mine. Replacing cable fixed it. But I did test the cable with a multimeter to discover a short in the cable before installing the new cable.

No, unfortunately not. It just switches off. There are no flashes

In that case it may not be the cable. If you disconnect the cable from the control box and press the on button you should get one red flash indicating a cable issue. If not, I’d say you have a control box issue. Also I would test cable first with a multimeter for continuity with wires and any shorts between wires. Otherwise you may replace it unnecessarily. The robotic unit can be dismantled fairly easily with a Phillips head screwdriver. If you dismantle unit you can plug the motor by itself into the control box to see if it goes. If not it will be an issue with one of three things, the cable, control box, or motor. Good luck with it.

It will likely be the motor block as mine did the same before it stopped completely.

Thanks Pete. Did you get it repaired? Cost?

The standard basket in the CX20 is a 200 micron filter; but you can buy a 100 micron filter which will catch more finer dust. I use my CX20 at the same time as the regular pool cleaning cycle so any dust it sweeps up from the bottom of the pool which isn't caught by the basket is filtered by the regular pool skimmer & sand filter.

I do use a 100 micron filter, so all dirt coming out top of cleaner should be going into filter.

I don’t think rollers are adjustable. Most likely new tracks will fix it unless rollers themselves are broken in some way. I had mine totally dismantled recently.

Thanks for that

Probably the motor block or the PCB in the motor block. It could possibly be the control box.

Hi Paul

Mine is doing the same, im on the phone to zodiac now, on hold 1hr :(

Hi Paul
Zodiac are sending me out new tracks to see if this fixes it.

Good luck with that Chris.
We purchased new tracks and it hasn't fixed the problem.

Ours is doing the same, have tried to find answers

Mine was doing that. It was a fault in the cable. If you totally disconnect the cable and test with a multimeter you may find a short between two of the terminals. That was the issue with mine. Replaced cable and all good now.

Sadly you are one of the many (like myself) clients that purchased a reputable brand, which sadly suffers with NO custoer service.
Like you I have changed motor, now am skeptical about paying another $300 to change the control box - and need someone to say "test it like this" or offer something to get us all out of this predicament.

After calling this week, leaving callback numbers, then emailing, have now allowed 7 days before I go to the CTTT to ask them to investigate how Zodiac are allowed to operate in this manner, in contravention of Australian consumer law.

Thanks,
Nik

Yet
Same thing on my cx20. Ive used it once a month during winter and twice a month in summer so lightly used. Now stops moving after just over 21/2 years and they say bad luck, past 2 years, dont wanna know ya. Cant even refer me to a dealer nearby that I can get an assessment on repair.
Looking at these others there seems a familiar trend. Maybe they need a class action like VW

This is what happened to mine. Just sits in corner goes 1 direction only. My unit is just 1 year old. Sent back for warranty claim (was a difficult process). Poor communication from company. Got returned with no explanation and after my reaching out to company was told nothing was wrong with the unit. I had to package the unit to send to them. It hadn't even been unpacked!!! They just held it for a while then returned it. Unfortunately this company is poor at customer service and warranty claims.
my unit works but I have to guide it around the pool and have no other option even though I still have 1 full year of warranty left. Goodluck

Yeah thats what Ive come to guiding it around the pool.. never gonna buy another zodic product again. Well worth the $850 I paid. May as well employ I guy to come round and clean it for me.

Same issue

mine too.....

the other track it turned by the roller

Ive had same problem repeatedly. This is a design flaw - NEVER BUY ZODIAC
Basically the pin that connects to the control box corrodes - turns green or similar
Need to clean the pins (may need a drop of mild acid), dry (important), and plug back into the controller
Need to ensure unit kept in dry storage - but i find I have to do this repeatedly anyway
Try as above and goodluck
Buy something else next time

Thanks Ill give it a try, its a new controller weather protected so hopefully this will fix it

It's the brand. It's crap.

[email protected] thanks