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Reviews

1.0

3 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(3)
  • Build Quality
    1.0 (1)
  • Value for Money
    2.0 (1)
  • Ease of Use
    5.0 (1)
  • Cleaning & Maintenance
    5.0 (1)
  • Pool Size
  • Noise Level
    4.0 (1)
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Justyn

JustynSouth East Queensland, QLD

  • 2 reviews

Zodiac EL1-25 failure 2 times in 5 years

published

Replaced control box and cell after cycling fault codes that could not be fixed without a new board or something - decided on buying exact replacement control box and cell and again just under 3 years failed control box cycling output fault / salt light / no flow issue starting and stopping constantly with flow light blinking on and off - called Zodiac customer support and basically was told it is out of warranty yet again and this model is discontinued - geez wonder why??? I don’t understand how a system that costs $600 can fail so often seriously Zodiac!!! I believe I should get full replacement for simple fact same unit failed twice over same period just outside of warranty........

Purchased in December 2016 at Pool and Spa Warehouse for A$595.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
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Unhappy

Unhappy

  • 2 reviews

Zodiac don't like their customers

published

Purchased a replacement EL1 salt cell (D25) yesterday and tried to register the warranty today on the Zodiac website. What a joke!! When requested for date of birth, a mandatory field, the only way is to select a date from the drop down calendar. Due to my age this would require a total of some 760 mouse clicks to arrive at the appropriate calendar to select a date. Well, Zodiac, I'm not about to waste my time doing this. Pretty typical of other reviews about lousy customer service.

magbusser

magbusserNorth Queensland, QLD

  • 8 reviews

Low performing product and customer service to match

published

EL1 Cell has failed on just 18 months usage warranty for 24 months.
Contacted Zodiac customer service who took 6 business days to send a replacement unit which will take another 3 business days to arrive. Had to ring every second day to get an update or information on status of replacement.
Company has refused to call me back despite several promises to do so.
Customer service is very poor and below average at its best.

2 comments
Zodiac
Customer C.Zodiac

Hi Magbusser. Sorry to hear that you have had these issues. We have passed on the Feedback. If you require any further assistance, please let me know. Thank you.

magbusser
magbusser

Hello
Still waiting for Theresa to contact me back about this matter
Totally being ignored todate
Customer service score is zero

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