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Reviews

1.7

6 reviews
5
(0)
4
(0)
3
(1)
2
(2)
1
(3)
  • Build Quality
    4.0 (1)
  • Value for Money
    1.0 (1)
  • Ease of Use
    1.0 (1)
  • Cleaning & Maintenance
    3.0 (1)
  • Pool Size
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Several Features Unavailable with Zodiac Z4 Controller.

published

Purchased in April 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Pool Size Average
See all answers
3 comments
Zodiac
Customer C.Zodiac

Hi Ian, May I ask where you are located as this is the Australian version of Product review and the product reference sounds like it might be from a different region. Thanks.

Ian
Ian
Ian
Ian
Mimi

MimiMelbourne

No support during outages

published

Really disappointing, there is no support after buying the product. Have had 3 outages in 1 year where we couldn't use via our mobile. The website is inaccurate, makes it sound so easy (only when its working properly). In this current outage since Wednesday, when speaking to support staff all they say is we are waiting on information from the US that's all I can tell you. They have no idea when it will be fixed.

Date PurchasedDec 2016
3 comments
Zodiac
Customer C.Zodiac
Zodiac
Customer C.Zodiac

Hi Mini, These issues have now been resolved. We would like to speak to you to ensure that everything is running smoothly, Could you please call us on 1300 763 021, as we would not ask for your number on a public forum, Thanks.



Zodiac
Customer C.Zodiac

Really bad product, worse performance, worst customer service

published
Date PurchasedNov 2016
1 comment
Zodiac
Customer C.Zodiac
Pool Cleaners

Find out how Zodiac iAqualink compares to other Pool Cleaners

Know better, choose better.

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Numerous times out of service and woeful service from Zodiac

published
Date PurchasedDec 2016
5 comments
Zodiac
Customer C.Zodiac

Hi Gellw. Sorry to hear you have had continued issues with your Aqualink. If we can assist, I can have a specialist in this area call you and discuss. We would love the opportunity (again) to try and get this up and running. Sorry again.

Gellw
Gellw
Zodiac
Customer C.Zodiac

Hi, Our service tech called and left a message for you with this details. This was after the last time you contacted our call centre. He is awaiting your call. If you would like to discuss this further, please call us directly. Thanks.

Don't ever change your wireless router!!!!

published
Date PurchasedMay 2013
retireland

retireland

  • 38 reviews

Pool automation - the next step - with a warning about product expectations and customer service.

published
1 comment
Zodiac
Customer C.Zodiac

Questions & Answers

Guido Beysen

Guido Beysenasked

Once my pump Zodiac FloProVS is connected to the Aqualink I can not operate the pump any longer via the buttons on the pump. I can not change the speed.
My heating pump (Zodiac ZS500) can not any longer activate / deactivate the FloPro VS (once connected to the Aqualink).
Is this normal or is everything wrong connected by my dealer?

1 answer
Zodiac
Customer C.Zodiac

Hi Guido, once the FloPro and heat pump are connected to the AquaLink system they become slaves to it and all changes and programming need to be done via the AquaLink system. The heat pump we do not sell in Australia though, so we would advise you try contacting our EU team directly about this.

Get an answer from our members and Zodiac representatives

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