??!

Reviews

2.2

79 reviews
5
(9)
4
(6)
3
(12)
2
(17)
1
(35)
  • Build Quality
    1.4 (7)
  • Value for Money
    1.3 (6)
  • Ease of Use
    3.0 (6)
  • Cleaning & Maintenance
    1.8 (6)
  • Pool Size
    • Average (7)
    • Large (1)
    • Small (1)
  • Noise Level
    3.2 (6)
Previous
Next

Warranty Service

published

Purchased in January 2020.

Pool Size Average
cks

cksSydney, NSW

genuine or generic large TRI cell

published

I bought a genuine large TRI cell from an authorized agent of Zodiac. I inspected it and found that there is no 'TRI' embezzlement on top of the cell. I was advised that new Zodiac genuine TRI cells they now do not have the embezzlement on top. I know a generic one has no 'TRI' embezzlement on top. so, if a genuine one also does not have such embezzlement. how do I know whether I have been given a genuine one or a generic one? A genuine and a generic one should not be looked identical, otherwise, it is a waste of money to pay for a genuine and receive a generic one.

1 comment
cks
cks

The Zodiac has obligation and duty of care to clarify this matter

Matt

MattSouth East Queensland, QLD

3rd cell in almost 6 years... RUBBISH!!!

published

Purchased a zodiac tri mid in feb 2014. Had to replace cell in May 2017 ($495 and just outside 3yr warranty). Now up for another $495 2.5yrs later for another replacement (just outside 2yr warranty). Pool is regularly cleaned so cant be any fault in that regard. Always shows either a NO FLOW, NO SALT or CHECK CELL error message and appears again even after a technician has looked at it. Absolute rubbish!!! Avoid at all costs

Purchased in February 2014.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
See all answers
1 comment
Zodiac
Fluidra AustraliaZodiac
Chlorinators

Find out how Zodiac TRi Series Salt Chlorine Generator compares to other Chlorinators

Know better, choose better.

Compare all
MA

MAbrisbane

  • 12 reviews
  • Verified purchase

Rubbish unit ...very disappointing

published

Same as others... the display died recently and the cell wasn't producing either... the unit is just over 3 years so hopefully i can claim under warranty...however, been trying to contact zodiac for couple of days still no luck!!!!

Purchased in November 2016 for $1,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
See all answers
1 comment
Zodiac
Fluidra AustraliaZodiac
Peter

Peter

  • 7 reviews

Lemon law

published

There is a hell of a lot of the same issue on here relating to no flow and check salt issues which requires fixing or replacing of parts.. should be replaced free under lemon law..

Pool Size Average
Martin

MartinMetropolitan Adelaide, SA

It’s in the bin

published

I replaced my Zodiac LM a few years back with a tri mid system. Four years on and the tri is in the garbage bin. Corroded middle cell fin, no flow, low salt, battery backup fail....you name it, I experienced it. Water chem checked regularly and has never been an issue. Local pool guy suggested I got conned buying the tri mid and that Zodiac had reverted back to the LM series.

I wasn’t keen to purchase another Zodiac product but also wasn’t keen to modify the plumbing to take another brand. A bit of research led me to the retrochlor system. 5 minutes and the entire new unit was up and running. 30 seconds longer to put the tri series in the bin

Purchased in May 2015.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
See all answers
Cispr_22

Cispr_22Sydney, NSW

Zodiac Ei 25 low salt light on

published

Hi,
My Ei 25 low salt light is ON and I have the following observation:
- Salt level is ok, 4500 ppm
- Chlorine bubble is in the cell chamber
- Chlorine level in the pool is very high, I have to disconnect the cell cable
- No improvement when a new cell was used
My next step is to replace the PCB. There are two PCBs I can find, one is the display PCB and the other is the power supply PCB. Which one is responsible for this sort of fault?

Purchased in February 2016 for $549.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
See all answers
Simon

Simon

  • 2 reviews

Lasted 2 years. Broke immediately after warranty

published

Took it into the pool shop (not the one I bought it from and they said “oh, the TRI series” and ROLLED THEIR EYES. Not a very good model. Spent at least as much as it’s original price in servicing and upkeep, thrown in bin 4 years later.

Purchased in April 2013 for $900.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
See all answers
Calos

CalosSouth East Queensland, QLD

  • 3 reviews

Zodiac Tri Mid Salt Chlorinator - Bad Quality

published

Purchased in December 2014 for $800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Small
See all answers
Chlorinators

Find out how Zodiac TRi Series Salt Chlorine Generator compares to other Chlorinators

Know better, choose better.

Compare all

Motherboard malfunctioned after less than 10 days use. 6 weeks after warrenty claim still waiting.

published

Purchased in December 2018 for $575.00.

Build Quality
Pool Size Average
Ari

AriRockingham

  • 2 reviews

My tri 17 chlorinator broken again

published

My second zodiac chlorinator has just failed "again" and I am completely over it. The little screen says "output fault" I will not be buying another zodiac chlorinator, I just spent more money yet again to find out that it is "probably" another PCB board failure. My first zodiac chlorinator lasted 5 years and went out with a board failure (cost about a million dollars to replace) and I bought another one and have got 3 years out of it... It's not good enough and zodiac should try to label, use or buy better quality components to sell.
Pools are costly enough as it is and this is just hopeless.

Date PurchasedAug 2016
1 comment
Zodiac
Customer C.Zodiac

Hi Ari. Sorry to hear that you had these issues. The purchase date on your review shows August 2016 which would mean your unit is still in warranty? Can you please advise? Thanks.

Craig

CraigSouth East Queensland, QLD

  • 5 reviews
  • 4 likes

11 months old and no warranty support

published

My pool is only 11 months old and the Chlorinator is playing up, its clock doesn't keep the time and ends up turning on at random throughout the day and night.

I've contacted Zodiac support to start a warranty claim and although initially being responsive they have gone very quiet with no reply for over 2 weeks.

Are they trying to delay until the 1 year warranty is over? I don't know, but apparently the battery that needs to be replaced is soldered in place and isn't user replaceable. Why they designed the unit like this I do not know, seems like a terrible design flaw.

Date PurchasedFeb 2017
4 comments
Zodiac
Customer C.Zodiac

Hi Craig, Sorry about this. We definitely take the warranties on our Products seriously. Could I ask that you inbox us your contact number on Facebook or direct message here. We will look into what has happened and get this sorted asap. Thanks,

Craig
Craig

Thanks, I've sent you my number on Facebook. Looking forward to a call

Craig
Craig

Thanks for the fast call back guys, looking forward to the visit from the service agent next week.

Great product for the price.

published

Even though cell only lasted 4 years. The cost of replacement was $346. Which is very cheap at $1.66 per week. As any pool knows that cost is one of the cheapest things you can put into a pool. So Zodiac keep up the good work. I highly recommend this product.

Date PurchasedJan 2020
1 comment
Zodiac
Customer C.Zodiac

Thank you so much for your 5 star review, Wayne. Happy Swimming!

  • Verified purchase

Not Happy with Zodiac

published

I have owned this Zodiac Tri Chlorinator for a little over three years. Often says No Pwr Check Supply or similar. Phoned Zodiac said just move leads to cell. Worked for a while. Now can't get error message to leave and won't make chlorine. Also purchased Zodiac cleaner at same time on recommendation of pool builder. Never worked well. After replacing a throat nearly every month for the first year at $40 a pop, decided to throw it out. Won't buy Zodiac again.

Date PurchasedOct 2015
1 comment
Zodiac
Customer C.Zodiac

Hi Grant. Sorry to hear you have had these issues. We have passed your feedback on.

Not impressed with Zodiac.

published

The pool had a Zodiac Tri chlorinator when we purchased the house in 2013. When it stopped working, we purchased another exactly the same so as not to change any plumbing, we also had to purchase another cell. We also have the zodiac pool cleaner, as we assumed they were a good make. Both have now stopped working again and now hesitant to purchase zodiac again as they are not cheap and don't want to have to keep replacing every 4 years.

Date PurchasedJan 2016
1 comment
Zodiac
Customer C.Zodiac

Hi Evelyn, Sorry to hear of these issues. Your Chlorinator is in warranty going off the date of your review. Please call us and we can help you. Our number is 130 763 021, Please mention that we asked you to call. Thanks.

Chlorinators

Find out how Zodiac TRi Series Salt Chlorine Generator compares to other Chlorinators

Know better, choose better.

Compare all

Never buying Zodiac again

published

Built in features which stops cell from operating so you have to call a technician out to punch in “the special code”. Unit stopped working at 3yrs, been operating for more than a year without a chlorinator due to cost of replacement, thanks Zodiac for nothing! Replacing the unit now with something more reliable. Thumbs down Zodiac Tri Series.

Date PurchasedFeb 2015
1 comment
Zodiac
Customer C.Zodiac
Dave

DavePerth

What does a flashing blue light represent?

published

I own a Zodiac tri series chlorinator and the blue light is flashing and yellow light is on. I only placed 3 bags of salt into the pool three weeks ago. I haven’t been able to find out what the error message is? I’m wondering if it has something to do with the cell.

Date PurchasedJan 2015
1 comment
Zodiac
Customer C.Zodiac

Hi Dave, May I ask if you have spoken to our Customer Care team, we would be happy to go through this with you? Thanks.

gaza

gazaChristchurch

Everything does not last and is overpriced

published
Date PurchasedDec 2014
3 comments
Zodiac
Customer C.Zodiac

HI Gazza, This the Australian version of Product review. If you would like to send a DM with your details, I can have the Head Office contact you from the correct region. Thanks.

gaza
gaza

Hi there, Zodiac equipment is made from in Australia correct? then yes it is very relevant here.Maybe you should disguise where these overpriced products are made to avoid such reviews.

Zodiac
Customer C.Zodiac

We have suppliers in many different parts around the world as we are a global company.

CB1881

CB1881Brisbane

  • 2 reviews
  • 4 likes

Keeps on breaking down

published

Have had a TRI Large for a little over 4 years and it started playing up a little over a year ago, when just out of warranty (how convenient...). First the power outlet to the pump stopped working and then the low salt light kept on coming on even though pool salt levels were in the middle of acceptable range. A year later, it just stops making chlorine a few minutes after coming on. I would expect these things to last more than this for the money.

Date PurchasedMar 2014
2 comments
Zodiac
Customer C.Zodiac

Hi, Sorry to hear that you are having these issues. May I ask if you have spoken to our Customer Care team? Thanks.

CB1881
CB1881

It’s 4 years old. They told me to take it to a dealer. Not much help really. I have since had it looked at and PCB is fried and cell is dead. I would expect a longer life from these things...

Dale

Dale

  • 2 reviews

Would not recommend zodiac

published

My pool was built 5 years ago and over the past 3 years I have had nothing but problems with the zodiac equipment it came with. Each time zodiac have said the problem is not warranty covered. Today was the last straw as it seems we are not producing chlorine and similar to another review our self cleaning cell has had most of the centre electrode erode away. These are not cheap devices and should be better supported. Our robot cleaner has twice lost its wheels, our pump shorted out and now this. Not very good.

Date PurchasedMay 2014
1 comment
Zodiac
Customer C.Zodiac

Hi Dale. I would be happy to look into this for you, however I would need some further details. Could you please DM your email address? Thanks.

Page 1 of 4

Questions & Answers

Baz

Bazasked

System trips the power board at the box when turned on.."

1 answer
Luke Harper
Luke Harper

Good Morning,
In order to ensure that the issue is rectified as quickly as possible, have you eliminated the pump as the cause of the power tripping? To do this, you can plug the pump directly into the power point instead of through the chlorinator. Once you have confirmed whether it is the pump or the chlorinator that is at fault, we can look at either or both items and find out what the cause of the tripping is.
Aquamech Services Pty Ltd in Woolloongabba Brisbane specalises in chlorinator and pump repairs. We repair most of the faults on the circuit boards saving our customers hundreds on having to buy new ones. If you want it yours looked at give us a call on (07) 30677956.
Kind regards,
Luke Harper
Electrical Technician
Aquamech Services Pty Ltd

Graeme H.

Graeme H.asked

my zodiac tri keeps saying output fault what does that mean

1 answer
Luke Harper
Luke Harper

Good Morning,
There are many variables involved with chlorinators which means a few different reasons for coming up with output fault. We have many different chlorinators coming in with this issue and it is something that can be easily rectified.
Aquamech Services Pty Ltd in Woolloongabba Brisbane specalises in chlorinator and pump repairs. We repair most of the faults on the circuit boards saving our customers hundreds on having to buy new ones. If you want yours looked at give us a call on (07) 30677956.
Kind regards,
Luke Harper
Electrical Technician
Aquamech Services Pty Ltd

Bruce V.

Bruce V.asked

I have a TRi Mid - 6 years old and in recent weeks doesn't seem to be producing much Chlorine. I replaced the cell but no improvement. Now it is suggested that I replace the PCB board. I have inspected the board and can't see any signs of damage. Isn't it more likely that the amperage is not correct? Gets expensive to replace one part after another.

2 answers
Luke Harper
Luke Harper

Hi Bruce,
Aquamech Services Pty Ltd in Woolloongabba Brisbane specalises in chlorinator and pump repairs. We repair most of the faults on the circuit boards saving our customers hundreds on having to buy new ones. If you want it yours looked at give us a call on (07) 30677956.
Kind regards,
Luke Harper
Electrical Technician
Aquamech Services Pty Ltd

Bruce V.
Bruce V.

Thanks Luke for repairs. My problem was very efficiently handled and despite the distance problem the chlorinator was back in service in 19 days - and the return trip from Brisbane was 14 days (not surprising given the high demand due to Covid 19)

Get an answer from our members and Zodiac representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.