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Zodiac TX35 (page 2 of 2)
tessNSW
Over all Happy so far have had only 1-2 month
Have had about 1 month or so now. Use twice a week on a 4 meter X 2 & half metre Bestway steel framed pool. Works well so far but find I'm using a hand held vacuum to get some dirt out it isn't picking up. Nevertheless am very happy only purchase to date. This product to date has improved the cleanliness of overall pool. I just leave it to do it's job for 2 hours.All good am happy I brought this product.Nothappy with price I paid and really wish they had made it as a remote control.
3 comments
It's now been a little longer since I've owned and written the review can say I'm very happy. The hose needs some more consideration in makemanship as it gets tangled and I think they could of somehow made hose better.
Now I've had the Zodic for about 7-8 months roughly. Over the past two weeks it's slowed down and started to turn itself off and is lacking power to do it's job. I rang my local pool shop two weeks ag... Read more
o, Man said that's ok just turn it off and leave for few minutes and then back on as it should reset itself which it did. One week later it was worse and started off ok then slowed right down dramatically. I took it back to my local pool shop to be fixed by Zodic. Its been my little baby and always done a great job up till now. Has anyone seen had this happen?Similar opinion? Write a review on ieatwords.com.au!
BradMcDowall
- 2 reviews
- 4 likes
Robot is great when it works, but Zodiac service and support has been very disappointing.
I was originally very impressed with this unit, but it has stopped climbing the walls to the waterline in the deep end. It still cleans to the waterline in the shallow end, but not the deep end. The unit was sent away to Zodiac and they couldn't fault it. As soon as I got it back, it still had the same issue. Zodiac came to my home to inspect the unit working in our pool and the report I got was that the robot was functioning correctly - no issues found. That same afternoon that the Zodiac technician had been, I took 3 videos of the fault ...Read more
(the robot not reaching the waterline in the deep end) and sent them into Zodiac. I have had no response at all. Not even an email or a phone call to say that they would be coming back to investigate further. I work in the service industry and have to say I think this level of support is a joke.3 comments
Customer C.Zodiac
Hi Brad. May I please ask the email address that you sent the videos to? We have a Team of Customer Care staff here to help so it is usual for this to be missed. Once this is confirmed we can look into this further for you. Thanks.
The email was sent to this address [email protected]. I finally got to speak to someone at Zodiac on Friday (I had no call back from two other calls I lodged) and they confirmed they had rec... Read more
eived my emails with the videos. When I asked why no one had contacted me, I was told that the technician had photos showing the TX35 working correctly from when they visited my home. When I said that the videos were of the same afternoon, clearly showing that there was still an issue, they said they could arrange another visit, if I would like. They are coming today. I sent in additional videos I took on the weekend, showing the comparison between a borrowed Maytronics i300 robot cleaner and the TX35. The i300 was able to reach the tile line in the deep end of our pool, but the TX35 could not. I have had no response to that email.Customer C.Zodiac
Hi Brad. There was a long weekend here in Sydney so there would be a further day added to the turnaround time to answer enquiries from the weekend.
Once the Tech has visited today, we can get a bette... Read more
r idea of what we can do to ensure your Unit is working at 100%. Thanks.
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3.8(46)Michael BPerth
- Verified purchase
Annoyed / Disappointed / In trouble with my wife for not doing required research
Our pool is fairly clean the main issue is sand on the bottom. Difficult to remove as we have a cartridge filter and cant run to backwash so if we try and vacuum sand out it just goes through the filter system back into the pool. Purchased this unit based on advice from pool-shop. Made it very clear (via email so it was in writing) what my requirements were and that having the sand removed was the main reason for purchasing. We have had the unit for several weeks now so in summary make the following observations.
The good
- Easy to assembl...Read more
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Find out how Zodiac TX35 compares to other Robotic Pool Cleaners
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JM24BRISBANE
- 2 reviews
- Verified purchase
Does not do a good job of cleaning our pool
We originally chose to purchase a different model that had great reviews, but received an email from the retailer to offer this later and greater model at no extra charge. We now wish we had followed through with our original order. We don’t have a large pool and this machine spends most of the time stirring up the water and leaves the floor just as dirty. We spend more time cleaning up after it....not fit for purpose in our opinion! Our old suction cleaner did a much better job.
1 comment
Customer C.Zodiac
Hi. Sorry to hear you are experiencing these issues, We have a Customer Care team that would be happy to discuss if you like. Our number is 1300 763 021. Thanks.
Similar opinion? Write a review on ieatwords.com.au!
SangasNorth Queensland, QLD
- 2 reviews
- Verified purchase
Fantastic little unit
Bought this after my old vacuum started falling apart. Local pool shop had suggested getting a robot for over two years so I thought I may as well bite the bullet and get one.
Got the Tx35 home, chucked it in the pool, and nothing. Completely dead. Pool shop ordered me another and after 4 days I was ready to chuck the replacement in.
No tricks, just plugged in it and turned it on and it took off like a champion. Cleaned steps that had rarely been touched by the old vacuum, and scrubbed the waterline like there was no tomorrow.
Fi...Read more
rst clean of the on board basket was an eye opener. Had picked up things that I would never have known were in the pool. Ten years worth of rubbish, slurry and random trash. Extremely impressed. I try to run it everyday for a few hours to keep pulling the crap out of the concrete and now the pool is a colour that I haven't seen for a long time. Great result in my opinion. I definetely recommend the Tx35. It's a ripper!Similar opinion? Write a review on ieatwords.com.au!
Phil HAU
Underwhelming performance
This is My first pool robot so was not sure of what I was going to get. I have had an excellent experience with a vacuum cleaning robot - the best money I have spent on anything in the house! So, I thought I was going to be suitably impressed. Sadly not to be. Easy enough to assembly and get running- good. But now we get to performance. Just like the previous reviewer it spends a lot of time going in reverse?? And while in reverse the vacuum is not on! Other issues:
- vacuum is not on all the time - never in reverse. Vacuum must operate by the ...Read more
4 comments
Customer C.Zodiac
Hi Phil. Sorry that you Unit has not performed as expected. May I ask if you have contacted our Customer Care team, or would like to be? Thanks.
Hi.
No I haven’t contacted the team, and sure, they can contact me anytime.
Cheers
Customer C.Zodiac
Hi Phil. Can you please provide your Email address or Inobx us via Facebook so we can contact you asap, Thanks!
Similar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Adequate - no more
In my opinion:
Promotional material poor in explaining machine only works ONE set time pattern and cannot be set to only do pool floor. Instructions with machine are useless, a 5 year old could write better. Example
1. Says do not use extension lead; not many pools have a power point close enough that the supplied mains cable will reach.
2. Says when finished cleaning to get machine to climb side wall, then lift by handle. Of course machine is not controllable, so usually stops in middle of pool. Then you need to pull it to you by the floati...Read more
1 comment
Customer C.Zodiac
Hi Sheldrake,
Sorry to hear that you are unhappy with the performance of your TX35. The TX35 is designed to be a simple to use robotic option with one button for ease of use. There are other larger mo... Read more
Similar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Happy we purchased
Very easy to use, set and forget and no longer need to put the sock over the skimmer basket as this picks up all the fine stuff that used to go through the skimmer.
Would recommend this to anyone that has a smaller inground pool, recently had trees removed and this head the pool back to normal in no time at all.
1 comment
Customer C.Zodiac
Hi Steve, Thanks for the 5 star review. Happy Swimming!
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Rather Disappointed
We were so looking forward to getting this cleaner but have found it to be rather disappointing. It spends more time going backwards in the pool and stirring up the dust than it does going forward. Unfortunately when it is reversing it is not sucking anything up so it just moves dirt and debris around without actually vacuuming it up. It tries to climb the walls backwards and then instead of moving forward in a straight line it rears up, pivots and almost tips over before dropping back down (and stirring up more dirt). After reading reviews we ...Read more
purchased the 100 micron filter owing to the fine dust we get in the pool but it doesn't seem to make much difference at all. It does pick up leaves and small bugs etc but overall it is nowhere near as good as we thought it would be.4 comments
After having read a few more reviews and seeing that there are others having similar issues, which has elicited a response from Zodiac, now I'm even more unimpressed with the whole deal!!!!
Customer C.Zodiac
Hi Irene, Sorry that you are having issues with your Cleaner. May I ask if you have contacted Zodiac directly so we can fix this issue for you? Thanks.
I contacted the business I purchased it from but they were little to no help. I found a contact number for Zodiac and left a message for a return phone call which i never received
Similar opinion? Write a review on ieatwords.com.au!
Find out how Zodiac TX35 compares to other Robotic Pool Cleaners
Know better, choose better.
Questions & Answers
Danie C.asked
good day
my tx is stuck in the deep end and does not make its way to the shallow end to clean the whole pool. It seems stuck to cleaning only a small portion of the pool. Can I do something about this. It is a fiberglass pool with a sort of sudden level dip where it becomes deep. 8 x 4m and about 60Liters.
Danie
No answers
Limpyasked
My TX35 runs for a minute or 2 and then turns off. Anyone know how to fix this
Tracey S.asked
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Customer C.Zodiac
Hi Tess, Thank you for your review. Glad to hear that you are happy with your purchase so far. Please call us anytime on 1300 763 021 if you need to discuss. Thanks.