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NatSouth East Queensland, QLD
- 2 reviews
Terrible!!! Don't waste your money
Broke 1 year out of warranty. Requires a complete rebuild at a cost of $800 E10 error. Rang Zodiac for assistance a number of times, as they wouldn't even reply to my emails. As others have said don't waste your money. Only made to last the warranty period. I would have expected better product support from Zodiac.
Purchased in January 2021 for $1,350.00.
3 comments
I sent an email to this address on th 16/04. Still no reply
Fluidra AustraliaZodiac
Hi Nat,
Sorry for the delay! I just searched our inbox and couldn't find your email. I even checked junk and spam folders! If you like, you can provide me with your email address and I will have the team connect with you today?... Read more
Thank you for your patience!Similar opinion? Write a review on ieatwords.com.au!
MattHunter Region, NSW
- 2 reviews
Great for the big stuff; not so for very fine dirt...
I bought this to replace the CX20 after it failed.
Overall it reaches all corners of the pool and within ~2 hours, it's covered the entire floor. No problems with cord snags/tangles; the rotating cord connection works really well.
My only question is the very fine dirt that it leaves behind. The water is noticeably less 'bright' after the cleaner has been used and the next morning there is a very fine layer of dirt on the bottom of the pool that is easily noticed when the cleaner is used again. It also seems to accumulate on the top 2 steps w...Read more
here the cleaner won't reach. I've used a water floc to fix but doesn't seem to improve the situation. Question to Zodiac: is there a finer filter cartridge available or something else you recommend? FYI - my whole filter setup has just been replaced, with glass media.Purchased in January 2021 at Pool and Spa Warehouse Physical store for $1,800.00.
1 comment
Fluidra AustraliaZodiac
Hi Matt,
Sorry to hear you're having trouble with dust. To answer your question:... Read more
We offer a 100 micron filter canister as an add on. The cleaner comes with a 200 micron filter. If you would like to purchase the finer filter, the item ID is: R0636600 - 100 micron filter. Please email produ[email protected] if you need further assistance! Thanks!Similar opinion? Write a review on ieatwords.com.au!
LeeSouth East Queensland, QLD
- 2 reviews
1st motor fail now controller
3yrs old gearbox has failed now replaced 1month later controller error 10 code have to replace the controller now. It's now cost another $800 to fix plus the purchase price. Avoid buying this cleaner because as soon as it's out of warranty you pretty much will have to replace everything again. Don't waste your money
Purchased in December 2021.
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Find out how Zodiac VX50 4WD compares to other Robotic Pool Cleaners
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VagoGreater Melbourne (Metropolitan), VIC
- 2 reviews
Not very reliable
I have had mine for about 1 year.
The Good: Cheap, big basket and easy to set up.
The Bad: It broke down, fortunately still under warranty, they replaced the motor, cable and eventually the controller box.
Also have a friend with the same unit, they had aready ordered a replacement unit.
A friend has a Dolphin. It is much better build (designed), however the basket (filters are tiny).
Purchased in September 2021.
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PaulSydney, NSW
Great when working
Had a VX40 and worked brilliantly for 3 years then suddenly stopped. Long story short Zodiac in Wetherill Park Sydney were of no help. Customer service was nothing short of disgusting. Their care factor was well and truly below zero and according to them my only option was to spend another $1200 and get a new on. I managed to speak with a Zodiac technician interstate who basically said by the time the unit is repaired my best option was to replace it. Zodiac was not interested in my rights under NSW Consumer Legislation so I took the leap and b...Read more
ought a VX50. Once again just after the 3 year mark, the tangling of the cable renders the unit practically unserviceable and it fails to clean the pool properly. I should add that after each pool cleaning cycle of both units, they were taken out of the pool, rinsed off with fresh water, baskets cleaned, cables wrapped on caddy and stored in shed - each step as suggested in the owners manual. I don’t think I will even bother contacting Zodiac. 3 years out of a $1200 unit on two occasions is a little more than rude.Purchased in July 2021 at Pool and Spa Warehouse for $1,200.00.
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Dave CanavanSouth East Queensland, QLD
- 2 reviews
LOVE IT!
After constantly battling with a hose cleaner which persistently missed corners etc. I moved to the vx50 and I love it! Lovely and clean every time and collects a lot of dust too. To not have a hose in the pool and by only using this 2 or 3 times a week max (for just 1.5 hours!) means I have a super clean, spacious pool all the time. The lift system is also awesome. And the cord doesn't tangle which I worried about. So clever. Thanks Zodiac!
Purchased in December 2021.
1 comment
Customer C.Zodiac
Hey Dave! Thankyou so much for your 5 star review. Happy Swimming!
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Not happy at all
Cleaning was quite effective but after spending a $1500 make sure that you keep your machine in shadyside becouse feded after month and because of tangles cord break easily especially on the way to the machine. The zodiac technician come and blame our 13 yrs old dogs for chewing on the cord and ask us to pay $600 in order to fix it. Our dogs would never do that, they not even able to walk that distance and of course the place where the wacum is kept is fully fanced .So after 8mnt of using and foulty, week cord we left with no option.
Purchased in July 2021.
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VX50 4WD
Excellent machine and wish we had purchased one earlier. The pool has never been so clean and the cleaner is so easy to use and clean. I would strongly recommend this unit to any prospective purchaser. Cleans walls and steps with ease and the caddy makes use very easy. Extremely happy with purchase.
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pettinaeckartwatts
- 2 reviews
Best $1500 spent
We own a VX45 which is a VX50 but without the stand.
We call her Murtle, because she turtles getting out of sticky situations like in corners or on stairs.
We have had Murtle for about 18months and use her at least 3 times a week. You put her in, press start and in 2 1/2 hours you come back to a sparkling clean pool. We try to put her in while the pool filter pump is on so any debris she stirs up goes through the filter. She mightn't get the finest of dust, but if you use a flocculant this will generally fix this problem. The chord has NEVER ...Read more
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Find out how Zodiac VX50 4WD compares to other Robotic Pool Cleaners
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Mick GAU
- 2 reviews
- Verified purchase
Gets stuck on the step
My Zodiac VX50 4WD gets stuck on the bottom step. When it does finally manage to get off it puts itself up there again. Half the cleaning time is spent stuck on the step. This is not what I paid it to do? This was an expensive cleaner and it's pretty much useless. Have underwater GoPro video of it which I'll send someone if they wants proof. Wouldn't recommend this cleaner. I want a refund and will be speaking to the retailer that sold it to me. Mick.
3 comments
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Should have purchased sooner!
I finally purchased the vx50 swivel, I should have purchased it when we put the pool in!
The robot is very easy to use, the lift mechanism is truly genius, I don’t have problems with the cable twisting in the pool if you set it up as per the instructions. I have a rectangular pool with steps and a ledge all the way around, the cleaner works it’s way around the whole pool, walls, steps and over the ledge. I don’t have any trees around the pool area and only get the odd leaf in the pool, but I get a lot of dust/dirt in the pool which the robot picks up very well. Super easy to clean after use and the fine filter does a fantastic job. Truly happy with this purchase
1 comment
Customer C.Zodiac
Thank you for the 5 star review! Happy Swimming.
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Arrow1958South East Queensland, QLD
- 2 reviews
Collects the leaves, but the pool stays dirty.
I have owned my VX50 for 11 months now and although it does a good job of collecting leaves and has not malfunctioned in any way, the pool floor remains dirty.
I had the main pump and sand filter for my pool replaced last year, and I backwash regularly. The water is clear but the fine dirt lays at the bottom of the pool.
After a few months of using the VX50 I decided to purchase a 100 Micron filter to see if it would do a better job than the 200 Micron filter supplied with the unit. It did pick up a little bit more but the pool still remains...Read more
1 comment
Customer C.Zodiac
Hi, Please call our Customer Care Team. Our number is 1300 763 021, we can discuss this further. Please mention we asked to call from Product Review. Thanks.
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First use absolutely fantastic
Just purchased a zodiac VX50 with some trepidation because I have a track type Zodiac cleaner which was very unsuccessful in my leafy pool but because the dealers are fantastic zodiac dealers in this area I decided to purchase anyway and they were right after the first use I am so impressed that I would recommend them to everyone as as it is absolutely the first thing I have ever bought that has worked straight from the box.
Congratulations Zodiac and In Touch pools and Spa great product and service.
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Sanity saver
This pool cleaner is a must have. Easy to use. Easy to clean. I have large trees nearby and very frustrating spending hours to clean the pool. This thing has given my sanity back and I just love it. Very expensive but worth it. If your not sure most pool shops have a demo model. Try it and you won’t look back
1 comment
Customer C.Zodiac
Hi Thorpy! Thank you so much for the 5 star review! So happy to hear that your Cleaner is working so well for you, Enjoy, Happy Swimming!
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RickBlacktown
2 years and still going strong
It’s starting to get warm and getting ready for summer I pulled out our zodiac VX50 4WD (Robbie) and it started working straight away. Pool was clean and ready to swim in after 2 cleans. Robbie has faded a bit in the 2 years that I have had it but can not fault it. Cord tangling with these robots can be an issue but I untangle it after each use and this is not a problem for me. I have a lot of gum trees around the pool so Robbie gets a good workout every 2-3 days. After 2 years I am still very happy with the robot and highly recommend it to anyone looking for a good all round cleaner that’s very robust.
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Find out how Zodiac VX50 4WD compares to other Robotic Pool Cleaners
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Excellent cleaner.. No issues with twisting of cable that some have mentioned.
Does a great job cleaning pool. Easy to set up and operate, does not get stuck and large canister which is simple to clean. Picks up most dirt and debris, but not so good with long leaves and sticks. Generally a well thought out and excellent product. The lift mechanism works well.
1 comment
Customer C.Zodiac
Hi Jorge, Thank you for the 5 star review! Happy Swimming!
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VX 50 pool cleaner
The cleaner cleaned the floor and walls of the pool easily. There was a lot of leaves and other debris in the pool after all the wind and it made short work of this. The cleaning of the canister was simple and quick also. Would certainly recommend this as a great pool cleaner (so far)
1 comment
Customer C.Zodiac
Hi Don, Thank you for your 5 star review! Happy Swimming.
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Fine pool cleaner
I bought a vx50 4wd. Have it for two months. Quiet frequently used (5days a week).
Ability to clean bottom is awesome. (My pool is surrounded by tall trees, a lot of leaves falling during windy days, just throw this thing into the pool, after two hours, bottom is clean)
Ability to clean wall is ok. ( when the robot going up on a wall, it’s fine, however, when it reaches the top of walls, it will still trying to climb higher and suck in a lot of air, so the cleaner starts to float away from the wall)
Therefore, with this machine, to keep your pool spotless, you still need to brush walls once in a while, and clean floating leaves.
At the end, I’m still happy with this purchase.
1 comment
Customer C.Zodiac
Hi Nick, Thank you for your review. Appreciate the Feedback. Happy Swimming!
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DarylPelican Waters
- 3 reviews
Awesome machine
Have had another brand for around seven years and including the cost of purchase and maintenance repairs I would have spent almost $6000.00. Looked for a better return on my investment and decided on Zodiac VX50. Only had it for two days but very impressed with its operation, even climbs four steps which my other one couldn't.
Very easy to setup and climbs 1.8 walls with no trouble. Pool is 18 mts long and L shaped and the VX50, (nicknamed Thorpee) has no problems and I am surprised how much sand and dust has been deposited in the pool and collected. I would recommend this model.
1 comment
Customer C.Zodiac
Hi Daryl. Thank you for your 5 star review, So happy to hear that you are loving your VX50 4WD, Happy Swimming!
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Happy with second Zodiac VX
Very happy. Had a previous model for 4 years. This model has improvements like cleaning water line and sides better. Less floating on water top when doing so. Cleans leaves and dirt very quickly. We put the extra fine basket in this one and it catches more for sure. Would recommend.
1 comment
Customer C.Zodiac
Hi Elise, Thank you so much for your 5 star review. Happy Swimming!
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Questions & Answers
Frankasked
I'm getting Er:10. I suspect the wires broken between floating cable and cleaner. How can I unplug the floating cable from the cleaner so I can inspect the wires?
Thanks
Frank
3 answers
It's the controller unit that needs to be replaced. If you unplug the cable and still get the error 10 code it's the controller not the cable
Hi Lee, Thanks for reply.
But I'm asking how to unplug the cable. I need to open it and inspect the wires.
I have the same error. They replaced the controller box. All sorted.
Georgie I.asked
The price please and does it go up walls
dennis sasked
have had a vx 50 for 3 years . it has been doing a good job. now only one side turns . cant find any obstructions and no error no. coming up . is it cactus ? dennis
1 answer
Mine has just started to do same, only one side working. Three years old and nothing but trouble with tangled cable.
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Fluidra AustraliaZodiac
Hi Nat,
Sorry to hear you've had trouble reaching us. If you'd like us to get in touch, please email me at [email protected] and I will allocate your case.... Read more
Thanks!