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18 questions from our users
Frankasked
I'm getting Er:10. I suspect the wires broken between floating cable and cleaner. How can I unplug the floating cable from the cleaner so I can inspect the wires?
Thanks
Frank
3 answers
It's the controller unit that needs to be replaced. If you unplug the cable and still get the error 10 code it's the controller not the cable
Hi Lee, Thanks for reply.
But I'm asking how to unplug the cable. I need to open it and inspect the wires.
I have the same error. They replaced the controller box. All sorted.
Georgie I.asked
The price please and does it go up walls
dennis sasked
have had a vx 50 for 3 years . it has been doing a good job. now only one side turns . cant find any obstructions and no error no. coming up . is it cactus ? dennis
1 answer
Mine has just started to do same, only one side working. Three years old and nothing but trouble with tangled cable.
Jean-Martin v.asked
My vex 50 will start its cycle and then after about 10 min it stops and shows error 10 message. Can anyone help with what may be wrong. Thanks Tino
No answers
Jimasked
I've had it for 18 months it has been not too bad but the last few weeks I've noticed it doesn't pick up the dirt like it use to, and it basically just blows it out again from the fan, the pool is always very cloudy after it has been through its cycle., is it time for a new micron filter, do they wear out? It picks up leaves with no issues, thanks
No answers
Peterasked
Could you let me know how long we should run the zodiac for in an ground concrete pool measuring 22 feet by 11 feet by 4 feet deep (Capacity 27,000 litres)? We have been using the default times of 1 hour 30 minutes for base only and 2 hours 30 minutes for base and walls but these seem to be more than is needed.
1 answer
I would steer clear of running it for 2 hours 30. The shorter length should be fine. I would also set it to the shorter clean time unless like mine it gets stuck on a step for one third of the cleaning cycle. There is a video from Zodiac on YouTube which says don't put it on wall mode unless necessary. I would suggest this reduces the work-load the motor has to do?
Carolyn Lasked
Would like to know if any of the reviewers have jacaranda tree debris in their pool? The long thin brittle stems from, I think that he flower stalks keep the rotating inner wheel on my Hayward cac from working. Would like to know if VX55 would work better without the clogging up.
2 answers
Not sure about jacarandas but the cleaner works well on gum tree debris including leaves, small bits of twig and gum nuts.
Hi Carolyn, not sure about a jacaranda - might be best to give zodiac a call on that one.
Scottasked
Do you have to use the pool filter as much if you have the zodiac vx50?
5 answers
Pool filter is still run twice a day in QLD. Cleaner put in and used as required. Not always daily. Depends on weather/wind.
Hi Scott,I still use the filter for the same amount of time, twice daily as our pool is salt water. To be honest having used the cleaner a few times now, I’m kicking myself for not having bought one sooner. Regards Don
thanks guy for the info i will have to get one as have the old creepy crawly and it is just creepy now now crawly.
Alanasked
Hi does anyone now how to slow the speed on a bc 55 zodiac
Thanks
1 answer
Customer C.Zodiac
Hi Alan, Could you please confirm what Unit you have? Thanks.
Garyasked
Hi
I have just purchase the vx-50 and I should of gone for the Vx-55 as it has the remote, can the 50 be upgraded to accept a remote control, the only reason why is that it misses parts of the pool and it's annoying.
Also I haven't done the walls and steps yet as it really struggles and ends up just sitting in the middle afloat
Thanks. Gary
1 answer
Customer C.Zodiac
Sorry for the delay in getting back to you, sorry we missed you. Please call us on 1300 763 021 if you still need help! Thanks.
Darrenasked
Hi I have a fibre class pool and would like to know what pool cleaner would be best the pool is 8 meters x 3 meters and has a seat up one end?
Thanks
Darren
1 answer
Mine is 3*10 and it sometimes gets caught on the step.
Also, it doesn't clean the top two steps just turns back down.
I have to brush those steps before I use the cleaner.
I give it 3 stars see my review.
lyndaasked
Hi,
What is the cost of the vx 50 4WD please and also how much extra for the 100 micron filter ... postage & handling to Townsville,
Thank you
1 answer
Customer C.Zodiac
Hi Lynda, Thank you for showing interest in our VX50 4WD Robotic Cleaner. All Zodiac products and spare parts are sold through our authorised dealers. You can find the nearest Zodiac dealer to you via https://www.zodiac.com.au/find-a-dealer please make sure to refine your search to "Pool Care Retailer" via the drop down box. Our customer care team are always here to help should you need to find out more about our products 1300 763 021. Thanks
Kathyasked
I have this vx20 model and the cord keeps tangling and so it doesn't clean the full length .Is there a way to stop it tangling?
2 answers
I am now having a similar problem. It goes for about 5 minutes then rolls on it's back. I am contacting zodiac this week regarding the warranty to see if they will fix it or refund me?
Customer C.Zodiac
Hi Kathy, May I ask if you have been in contact with our Customer Care team. Please call us on 1300 763 021 and let them know we have you to call. We can discuss this with you, Thanks!
Gazasked
Hi, Our current (other company) pool cleaner has died for the multiple time and is now out of warranty so am annoyed we paid a lot of money for a product that only lasts for its warranty. Would this be the same with your products? I don't mind paying for quality but it needs to last more than 3years. (It only got to 3 years by having it in for repair the last entire year each time we wanted to use it.) SO lets say it started getting faults at any stage during the warrenty period, would you replace the unit if the same thing happend again (Lemon Machine in other words)?? Or would you keep repairing until warrenty was up and then say goodbye?
1 answer
Customer C.Zodiac
Hi Gaz, sorry for the delay. We take each case seriously and definitely look at all options when it comes to these kind of issues. Thanks.
Mvaug10asked
Hi - We have a major gum leaf problem. Is the VX50 going to handle a lot of leaves or will it stop like most other cleaners I have used?
Anthonyasked
My Zodiac VX50 has just blown up, water got into the unit and has burned out the motor and wiring. Does Zodiac provide a warranty on such issues? I've had the unit now for around 12 months.
2 answers
Customer C.Zodiac
Hi Anthony, the Zodiac VX50 4WD comes with a 3 year warranty. Please email through your proof of purchase details along with your contact details to [email protected] and our team can access this for you. Please use "Product Review" in the title of the email. Regards, Zodiac.
Hi, I've sent an email and a copy of my receipt to the address provided but have yet to receive a reply. Please can someone respond to my email?
adeciccoasked
I just purchased the VX-50 but it keeps getting stuck on the pool steps. Pool is 3m wide, 6m long and rectangle.
Any advice
1 answer
Customer C.Zodiac
Hi there. May I ask if you have called our Customer service? If you haven't, we could probably help better by talking to you and confirming your details. If you have some video footage or photos it can also help us to help you. Our number is 1300 763 021. Thanks.
Madonna Sparkasked
How does the vx50 go with beach entry pools?
1 answer
Customer C.Zodiac
Hi... our Vortex-Pro Robotic range of cleaners have a built in safety procedure if the cleaner sucks in too much air during a cleaning cycle for example when cleaning a beach area or bench. This saftey procedure to "re-find" the water is achieved by the cleaner reversing back into the water. To see if the VX50 4WD is the right cleaner for your particular pool, best to get a free test drive from one of our Zodiac dealers. To find your local Zodiac Dealer: http://www.zodiac.com.au/vx55-robotic-pool-cleaner/#free-robotic-demos
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