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Reviews

3.8

46 reviews
5
(24)
4
(5)
3
(8)
2
(2)
1
(7)
  • Build Quality
    2.6 (7)
  • Value for Money
    2.4 (7)
  • Ease of Use
    4.1 (7)
  • Cleaning & Maintenance
    3.4 (7)
  • Pool Size
  • Noise Level
    4.5 (6)
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Happy with second Zodiac VX

published

Very happy. Had a previous model for 4 years. This model has improvements like cleaning water line and sides better. Less floating on water top when doing so. Cleans leaves and dirt very quickly. We put the extra fine basket in this one and it catches more for sure. Would recommend.

Date PurchasedApr 2018
1 comment
Zodiac
Customer C.Zodiac

Hi Elise, Thank you so much for your 5 star review. Happy Swimming!

Could be better

published
Date PurchasedOct 2016
6 comments
Zodiac
Customer C.Zodiac

Hi, Thank you for your review. May I ask if you have contacted our Customer Care team or would like to discuss this issue with us?

tigervicas
tigervicas

hi, i have not had the chance to contact the customer care team, i would like to discuss the matter futher

Zodiac
Customer C.Zodiac

Hi, Can you PM your details or send us an Inbox on our Facebook page. Thanks.

VX50 with swivel

published

Cleans leaves and sand from floor really well. Leaves a small amount in corners. Gets a bit confused on walls and steps but OK as I use the "floor only" setting.
Very easy to use and empty. Lift setting is very useful. Trolley really good.
I also bought a 100micron filter but may not need it as normal filter appears to remove everything.

Date PurchasedFeb 2018
1 comment
Zodiac
Customer C.Zodiac

Thanks for the review Ross, Happy Swimming!

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Product Registraion

published

Purchased the VX50 swivel product, very happy, good product. Somehow the product is registered with no swivel, as a result I get a $100 cash back instead of $150

Not so happy with Zodiac who ignore my emails to change the registration details and provide the correct cash back amount

Date PurchasedJan 2018
1 comment
Zodiac
Customer C.Zodiac
wombidog

wombidogWamberal

  • 2 reviews
  • 3 likes
  • Verified purchase

Excellent product - but totally let down by cord tangling

published

I've had Zodiac Barracuda, MX8 and I have to say that the VX50 is the best pool cleaner ever.
Sadly however, unknown to me, I was sold a superceded model that does not have the swivel cord and it just wants to keep on tangling, each and every time.
Took the matter up direct with Zodiac and basically was told "so sad / too bad" and..... they want $330 plus labour to replace the cord with a swivel cord - even after I have paid over $1400 - poor support for a loyal customer!!
The difference between the superceded model and the current model - the swivel cord!!
Obviously a design defect - superceded models should have been removed from sale!!
I will be reluctant to buy Zodiac again!

Date PurchasedNov 2017
2 comments
wombidog
wombidog

Update - Zodiac kindly offered to replace my VX50 with the newer model VX50 with swivel cable, at no further cost to me. I'm very happy to rate the new model with the swivel cable as 5 stars

Zodiac
Customer C.Zodiac

Hi, thank you for the Update. We are glad to hear that we could sort this out for you, thanks.

Frank

FrankSydney

  • 2 reviews
  • 4 likes

The water becomes murky

published

The cable get tangled very easily. But that's Ok. I'm fine with this problem.
It's very efficient in collecting big dirt like leaves or branches. But it stills up water and small dirt. The water then become very murky.
Maybe I should buy CX20 instead, or CX35? (I want less use of sand filter.)

Date PurchasedJul 2017
2 comments
Zodiac
Customer C.Zodiac
Frank
Frank

I also purchased 100 micron filter canister. Almost no use. How can it catch the dust when the dust is stirred up? It doesn't matter whether it's 100 micron filter or 200. I think it's a major design flaw.

Richie

RichieSouth West, WA

  • 2 reviews
  • Verified purchase

Hard Grafting 4wd Robot.

published
Date PurchasedSep 2017
2 comments
Zodiac
Customer C.Zodiac

Hi Ritchie, Thank you for leaving such a detailed review, We appreciate the 5 star feedback. Thanks & Happy Swimming!

Richie
Richie
jeremypark

jeremyparkSydney

  • 18 reviews
  • 13 likes

Works perfetly and climbs walls with ease

published

I like how it makes it around our odd shaped pool and climbs all walls. Our pool is over 11 meters long and this is a great solution for cleaning without any tangles. The auto lift system makes it easy to get out of the pool. Children love it too...I might even upgrade to a more expensive model based on the performance of this one.

Date PurchasedDec 2016
1 comment
Zodiac
Customer C.Zodiac

Hi there! Thank you for the 5 star review. Glad the Cleaner is meeting all of your expectations. Let us know if you need any advice on any future purchases. Thanks!

Tangles in the cable spoil a good product

published

The model we purchased has the swivel to stop the cable ending up in a mess. I’d hate to see the ones that don’t have this feature as our cable ends up linked and in a mess each time. Pity as the machine is ok and does it’s thing, just the cable that has not followed the script. Had we known this we would have purchased another brand.

Date PurchasedNov 2017
1 comment
Zodiac
Customer C.Zodiac

Hi Ross, May I ask if you have contacted our Customer Care team? Sorry to hear you are having these issues, Thanks,

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Michael Hurley

Michael HurleyCAIRNS

  • 2 reviews
  • Verified purchase

waste of money

published

Having had a Polaris Sport for many years before it died, thought a 4WD Zodiac would be just as good if not better-no luck-this machine is unable to find right way up after cleaning walls.Never had a problem with the polaris-the Zodiac swims around upside down doing nothing-After 30minutes I had enough and "helped" it with the pool brush.This has occurred 4 times now and cannot recommend this product-piece of junk
Michael

Date PurchasedOct 2017
1 comment
Zodiac
Customer C.Zodiac

Hi Michael. We are sorry to hear this has happened with your Cleaner. May i ask if we have looked at or repaired the Unit for you? Thanks.

  • Verified purchase

Love my Zodiac!

published

This is my second Zodiac 4WD and I would not like to be without one. It is extremely easy to use, keeps my pool clean of leaves and other matter and my pool always looks sparkling, clean and ready to be used - love it! I would recommend this product without hesitation.

Date PurchasedSep 2017
1 comment
Zodiac
Customer C.Zodiac

Hi Chez, Thank you for your 5 star review for the VX50. Glad you are loving it so much! Happy Swimming.

Captain K

Captain KBrisbane

  • 2 reviews
  • 1 like

VX50 - Perfection and Impure Thoughts

published

After a totally unsatisfactory experience with the Zodiac CX-20, which by the way nearly swore me off the Zodiac brand altogether, I was convinced by my retailer to try and the VX-50. From the start I was dubious as the constant problems that I experienced with the CX-20 left a long-lasting, unpleasant taste in my mouth. Nevertheless, from the first operation, the VX-50 has exceeded my expectations and actually restored my faith in the Zodiac brand. Every operations leaves the pool floor sparkling and debris free. Where other cleaners have stumbled, the VX-50 overcomes and outperforms. If a man could have impure thoughts about a pool cleaner, this would be the one. Great job Zodiac, lets hope it continues to work as first received.

Date PurchasedMay 2017
1 comment
Zodiac
Customer C.Zodiac

Hi there! Thank you so much for the 5 star review, We are so happy to hear that the VX50 is working so well. If you ever need to discuss, Please call us anytime on 1300 763 021, Thanks again & Happy Swimming!!

Scott Henry

Scott HenryBrisbane

Absolute Rubbish

published
Date PurchasedOct 2016
1 comment
Zodiac
Customer C.Zodiac

Hi Scott, Sorry to hear that you have had these issues with your Cleaner. If you would like to call us on 1300 763 021 and mention we asked you to call, we can discuss this further. Thanks.

consumer

consumerSydney

  • 11 reviews

OK, not value for money

published
Date PurchasedJan 2015
1 comment
Zodiac
Customer C.Zodiac

Hi, Thank you for leaving your review for the Vx50. If you require our help in the future, please call us on 1300 763 021, We have sent your feedback to our quality team also. Thanks.

glenina

glenina

  • 27 reviews

Best so far

published
Date PurchasedSep 2016
1 comment
Zodiac
Customer C.Zodiac

Hi Glenina, Thanks for your 4 star review. To avoid the Cable getting tangled with do suggest that you take it out of the pool and ensure the cable is stored correctly to avoid future issues but please let us know how you go. Happy Swimming!

Robotic Pool Cleaners

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Majorvhorses

MajorvhorsesQueensland

  • 2 reviews

Great Product

published
Date PurchasedDec 2017
7 comments
Zodiac
Customer C.Zodiac

Hi, Thank you for the great review. Happy Swimming!

Majorvhorses
Majorvhorses

Have changed my mind on this one. Have continued to have problems with it rolling over. It only seems to work for about 6 months and that's it.

Zodiac
Customer C.Zodiac

Hi, May I ask if you have spoken with our Customer Care team, We would love the chance to get this up and running for you asap, Thanks!

Eric

EricPerth, WA

  • 2 reviews
  • 2 likes

So far so good.

published

3 hours after walking through the front door with a new VX50 my pool was clean. Easy setup looks effective at cleaning bottom and sides. Very easy to clean the filter and happy with it on the first day. Sometimes it falls off the side of wall or steps on it's side or upside down but rights itself after a short pause and it's away again. Will see how it goes over time, may be a candidate for 5 stars if it lasts.

Date PurchasedFeb 2017
1 comment
Zodiac
Customer C.Zodiac

Hi Eric. Thanks for the great review. Glad to hear things are going well. Happy Swimming!

Pop2399

Pop2399Perth, Western Australia

  • 4 reviews
  • Verified purchase

Excellent Robotic Pool Cleaner

published

A great product that performs extremely well. Very pleased we purchased one. We tried out a loan machine just to make sure it would work to our satisfaction, it did. Its a pity they don't provide a dust cover for the machine when it is not in use. However, that's a minor issue. It is great.

George

GeorgeSouth East Queensland, QLD

  • 3 reviews
  • Verified purchase

Cool piece of kit

published

Have had my robotic pool cleaner for a month now and am very impressed! I call it 'Rover' (as it comes like a dog with its nifty "Lift system" and moves like a moon rover with its 4WD). In 90mins it will pick up everything on the floor of the pool. It will also clean the side up to the waterline - but don't need this very often. Doesn't get stuck, as it clearly has an algorithm where it tries various manoeuvres to move if it detects it is not moving - fascinating. Less strain on the pump - which needs to be replaced - so now I'm not using a suction cleaner, I can go down to a cheaper 1hp model. So far, very pleased.

Jake

Jake

  • 2 reviews

Constant disappointment

published

We took a demo model home and it seemed to make the pool crystal clear in about 45 mins. Bought one and had nothing but problems. Always stops and flips over. Always getting error codes. Take it out clean the hell out of it. Make sure nothing is blocking the rollers wheels filter or rotor but nothing seems to help. $1500 for a lemon in my opinion.

Page 2 of 3
See all Zodiac VX50 4WD reviews

Questions & Answers

Frank

Frankasked

I'm getting Er:10. I suspect the wires broken between floating cable and cleaner. How can I unplug the floating cable from the cleaner so I can inspect the wires?
Thanks
Frank

3 answers
Lee
Lee

It's the controller unit that needs to be replaced. If you unplug the cable and still get the error 10 code it's the controller not the cable

Frank
Frank

Hi Lee, Thanks for reply.
But I'm asking how to unplug the cable. I need to open it and inspect the wires.

Vago
Vago

I have the same error. They replaced the controller box. All sorted.

Georgie I.

Georgie I.asked

The price please and does it go up walls

1 answer
Vago
Vago

yes it climbs walls I think I paid $1250 likely cheaper now

dennis s

dennis sasked

have had a vx 50 for 3 years . it has been doing a good job. now only one side turns . cant find any obstructions and no error no. coming up . is it cactus ? dennis

1 answer
Alan Williams
Alan Williams

Mine has just started to do same, only one side working. Three years old and nothing but trouble with tangled cable.

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