Zupps

ESC, ECS OFF AND DBC lights keep randomly turning on and off from 26 Dec. happen more often when putting hand brakes on, car stopped twice and have to Neutral to start.

31 December 2022
service at 11 am at 90000 klms service subaru zupps mt gravatt
with a diagnosis of dash lights.
no codes stored but loose battery terminals were found.
$299

1st of January
ESC, ESC OFF and DBC light comes on more frequently, also engine light first time comes on and stayed on since 1715hrs...Read more

Dropped car off (7:15 am) for 100K service - my usual mechanic just retired, so figured I'd give Zupps Kia Mt.Gravatt a go.... Guy gives me a service price, which seems standard, then asks if I'd like a wheel alignment for $28ish - I say yes! But then I get a call around 2 hours later telling me that my wheels are out of line, would I like a wheel alignment??? Apparently I get charged for them to "check" the alignment! I could have told them my wheels where misaligned for free! I told them not to bother - I'd arrange it myself. At best this is ...Read more

Good sales experience
Happy with how most of it went but that’s it... once the sale is done you’re just a number

However not happy with

- damage to car covered up at time of inspection, not a single mention of the quarter panel dints, hidden in photos and in the light hard to see, funny how no one followed me up on the damage including the principal!!!

- poor window tinting job, cuts not done to a high standard (it was free but put some effort in)

- paint protection is a waste of time - it was cheap but definitely not worth the price at full price, I did okay from applying it but I feel it’s not really as good as they claim it to be ...Read more

I dropped my Navara off to get fixed 2 weeks ago and when I went to pick it up after being told they couldn’t diagnose the problem (turned out they just needed to change the fuel filter) the staff couldn’t find my keys. Eventually they were found in my unlocked car in the undercover car park. Driving home I noticed that the handles on my canopy were opened up and as soon as I got home I checked to find they had been unlocked. I opened up the canopy doors and $3000 worth of my gear was stolen whilst in Zupps possession. My Waeco fridge, solar p...Read more

I just would like to give a big shout out to Alan Carter for his exceptional customer service today.
My parents who are almost 80 had their car damaged by hail recently and after a speedy insurance claim they found themselves without a car.
My parents find it overwhelming with where and how to start to find a car. So after I found this car online, they were excited but doubtful they could get it as wasn’t in our local area.
Thanks to Alan who extended his service to personally drive to my parents place and take them out and be patient whil...Read more

I bought kia Ria & sales person was [name removed]. When I pick up the car, he told me that cruise control will fitted into later on date because cruise control wasn’t in stock. I rang couple of weeks after purchase and ask it when can I bring my car to fit cruise control and [name removed] told me that he never told me that they will fit cruise control on my car. To gain sale, [name removed] has given me false deal, misleading information and highly unprofessional service after sale. Don’t Buy car from this Yard. You will find better yard in...Read more

Zupps are dishonest gougers. I bought a new Jimny and had diff breathers fitted instore before I picked it up because the last one of these vehicles I had got water in diffs (many thousands of dollars damage) with not even serious 4wd conditions and wasn't covered under warranty. This time I was careful to ask for the breathers to be checked every service. This wasn't done and a month before warranty ended the front diff packed it in. I asked zupps once again to check breather function when it got serviced in the last week of warranty and they ...Read more

I bought a brand new Suzuki Grand Vitara November plated 2015 sports model from Zupps Aspley. I have had no end of troubles with this car since the day we got it. Every time it is booked in for a service or warranty work I get given the same excuses 'the car hasn't been driven in yet.' You would think that after owning the car for 2.5 years and driving 34,000klm that it is well and truly driven in.
I can't even get 340klms to a full 52L tank of fuel. The car constantly has a burning rubber type smell that lingers even after your park your car...Read more

PENDING MODERATION
Was in the market for a new car went in too see Mathew was helpful at first I test drove the suzuki swift at first he said he had to pull it out of car yard for insurance purposes then we would swap seats fair enough i thought but as we waited at the car he came up to us saying his boss wants him to look after other customers and said I should take the car for a drive thought that was rude as we were customers to . On returning he asked how we went i said I love the car but needed a bit more power he then said it comes in tu...Read more