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It will be delivered what you are paying for!!! Great
I was with Optus, Telstra before but was not happy as they promising speed but don't deliver. Hence I changed to Aussie Broadband! Great service, great support, short waiting queue.
This service is just available all time. Great network management no issues at all.
If you are looking for a reliable provider service, your search can end as you have found you are looking for.
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Geoff
- 2 reviews
Hopeless
So slow, dropouts are continuous. I have had trouble for
over 12 months and nothing ever gets fixed. Their technicians are useless. They dont seem to know what is happening. Made me buy an extender for the wifi, cost me $50, no better, they then made me upgrade the modem for another $70 still no improvement.
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AndrewPerth, WA
Quite good from the start but lately unusual persistent problem started
Connecting to and support following that was good and timely but lately 10play has stopped functioning properly on my TV, the Red button still opens 10play fine but no show will start playing despite what I select. They just don't load and instead show a spinning loading indicator with the current live to air TV audio to be heard but the show I am trying to catch up on or watch again never displays. The 10play feature had worked fine for weeks / months and all other free to air TV catch up / streaming services also did and still do work fine be...Read more
it ABC iView, SBS on Demand, 7plus or 9now but 10play I was using a lot of has stopped working so I wonder if it has something to do with a change to the Aussie service which has caused this with no apparent fix applied. I haven't changed any device or connection details myself so am left without a solution I can apply myself.
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Find out how Aussie Broadband NBN 50 (Standard Plus) compares to other Internet Service Providers
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MarkSydney suburb
- 2 reviews
Great customer service
I've found the service to be generally reliable and certainly quicker than my previous ADSL+ with Optus. But I think what sets Aussie apart is the great locally based customer service team. Optus take note, your customers are more than numbers.
Keep it up Aussie.
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Fixed NBN Wireless- Totally Awesome
We are rural, on NBN Fixed Wireless. We were previously with Optus and even though we were fairly happy with their service, which was dearer and didn’t offer the speeds we currently are able to get, we would never ever go through anyone else. We get double the speeds now, with no dropouts that we are not advised about. Aussie has the best phone app, so I always know what is going on, current speeds, bill details etc all at a glance. I cannot believe we didn’t go ahead with them sooner. Cannot recommend high enough! You even get to speak to an actual person in Australia when you connect with them and they lead you through the process, so easy!
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Greg ESydney, NSW
- 4 reviews
Unbelievable Service
Ported from Southern Phone that we weren’t happy with due to excessive wait times whenever needed to speak to an agent, to Telstra - which were easy to sign up with but it all went downhill from there. Told that NBN had to come to site, FTTC NBN modem had only 2 of 4 LED lights on, & wasn’t working. Appointment set but didn’t show, no call, txt or explanation. No response from multiple emails to person I was dealing with at Telstra or any escalation after further written complaints or calls. The 4G backup with their ‘smart modem’ worked poorly ...Read more
& about as useful as a chocolate teapot. After enduring nearly 2 weeks of slow/patchy or non existent service, contacted Aussie Broadband today to engage them based on an unusually high level of customer satisfaction for a Telco. Was blown away to find we were connected, all 4 blue lights were on NBN modem. Was also refreshing not to be speaking with someone off shore, & able to get clear, straight & honest answers. Was very impressed & happy to recommend based on my experience, as with others ‘customer service’ are two mutually exclusive words.Similar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Standard Plus)
- Verified customer
Fantastic and reliable speeds
Setup happened overnight with no issues and text messages were sent to me letting me know my NBN was ready. The internet has been running like a dream ever since with no speed or drop out problems.
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Do glad I signed up.
Been with Aussie now for about a month, so early days. A lot of my friends recommended them. So far, so excellent. Quick, professional and friendly service. Please keep it up!!
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M.IshyCanberra Central 2601, ACT
- 4 reviews
I wish I knew them prior
There’s an old saying that goes you will always have the best at the end ...I’m so glad I was referred by a family friend & didn’t take me long to switch to one of the best service I’ve experience so far ...
They provide what what they commit to do so X
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Willows2Mid North Coast, NSW
- NBN 50 (Standard Plus)
- Verified customer
At last
We are seniors and after years of substandard ADSL we have a reliable NBN service with Aussie Broadband we have been with them now for 2 months. Choosing this company was easy, they came highly recommended by IT professionals. From the moment I contacted them to the date of installation by myself (and I am not tech savvy) the transaction has been a breeze. Our connection speed has been excellent and we no longer have to wait for that irritating circle to continuously go round and do my head in. We can now update, stream and download seamlessly. Thank you Aussie Broadband.
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TatiVictoria
Easy and reliable service. Friendly and efficient helpline
There was a rare outage. I appreciated that I was informed about it when it was discovered as well as when it was rectified. Overall very reliable and fast service.
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Marg H.Gippsland, VIC
Excellent service and interactions!
I had problems with NBN dropping out. Contacted Aussie broadband and was escalated quickly. The techs who came to fix were wonderful. The Aussie broadband folks I dealt with couldn't have been kinder and more caring in a difficult situation in that they are working from home with limited access to their usual business set up.
They even followed up with phone calls for a couple of weeks just to ensure all was perfect. Best company I've dealt with in a long time!
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Anthony WSouth East Queensland, QLD
- 7 reviews
- NBN 50 (Standard Plus)
- Verified customer
Great performance
Have been with Aussie Broadband for around 18 months. Reliable connection and good speed. Customer service team always keeps you updated when maintenance is planned or if there are any unexpected issues.
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RyzaPerth, WA
- 5 reviews
Great Company
Great company, great communication. I've used a lot of NBN companies and Aussie Broadband is the stand out winner. Great customer support. We had a lot of drop outs and slow speeds for years. After raising the issue with other providers Aussie Broadband was the only one who contacted NBN co and got someone to come out and fix it. They are competitive in pricing but they're just great for customer service. I wouldn't use anyone else now.
1 comment
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ivoburumGreater Melbourne (Inner), VIC
- NBN 50 (Standard Plus)
- Verified customer
Why did I wait so long?
Contactable, efficient, organised, really friendly, good speed and all from Morwell...wow! I use the NBN for work - streaming videos and classes. Having a reliable service is as important as having someone on the end of the phone in case of a problem. Aussie really hasn't missed a beat, so far.
1 comment
Official RepAussie Broadband
Hi ivoburum, welcome to the Aussie BB family. We’re glad you chose to make the switch. Thanks for your review. We're always striving to provide the best, so if you ever see anything that needs improving, please let us know. Cheers, Mel
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Find out how Aussie Broadband NBN 50 (Standard Plus) compares to other Internet Service Providers
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BobKambah 2902, ACT
Great NBN performance. Excellent proactive technical support.
I had an FTTN connection with Telstra. After installing the equipment to upgrade to FTTP, I contacted Telstra and was told the switchover would take 10 business days. By comparison, I picked up the Aussie Broadband modem from the Post Office around 9 AM and received an SMS from Aussie around midday the same day saying the switchover to FTTP had been activated. The connection has been very stable and follow-up service from the Aussie staff has been outstanding. I cannot recommend this company highly enough. I am so glad I made the change.
1 comment
Official RepAussie Broadband
Hi Bob, that's awesome! We're happy to hear that. Thanks so much for sharing your experience in a review. Enjoy and if you ever see anything that we can do better, please let us know. Cheers, Mel
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Good service
A couple of drop outs experienced but appreciated the notifications when they occurred and when the problem was rectified. Network speed has been good. Covid-19 has obviously cause problems with wait times but the App offers many useful tools.
1 comment
Official RepAussie Broadband
Hi Steve, thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We’re glad to hear that you’re loving the service so far. We’re always looking to im... Read more
prove our customer experience so if you see anything that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
Deborah W.Greater Melbourne (Metropolitan), VIC
All that was promised
NBN appointment well organised and punctual. No real issues to date, reliable and fast. Aussi Broadband technician very helpful in advising how to extend the reach in a long narrow house.
1 comment
Official RepAussie Broadband
Hi Deborah, that’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see anything... Read more
that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
Aussie broadband is easy and works
I switched from another provider about 8 months ago and Aussie has been the best! They don’t call me, I don’t call them, the internet works all the time. I occasionally get a courtesy email to say that NBN is servicing the lines and I might experience an outage but aside from one short outage, none of these outages agave affected me. Good service, Aussie based. Easy
1 comment
Official RepAussie Broadband
Hi Dan, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. Have a lovely day. Cheers, Mel
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- NBN 50 (Standard Plus)
- Verified customer
Excellent from the first minute
I couldn't be happier with an NBN provider. Aussie Broadband keep me well informed, their customer service is outstanding and the connection has been strong. I would recommend Aussie Broadband to anyone.
1 comment
Official RepAussie Broadband
Hi Fiona, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. Have a lovely day. Cheers, Mel
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Questions & Answers
Nick K.asked
I am about to Sign up with Aussie Broadband on a 50/20 plan. I am on FTTN. Anyone already with Aussie Broadband on FTTN with 50/20 plan?? If yes how is the speed that you are getting during peak hours (via Speedtest.net/Speakeasy.net)?
Would you recommend Aussie & this plan. I am in Hillside 3037 Victoria
Thanks
Nick
2 answers
Hey Nick. It depends on the quality of your copper wiring to the node and how far you are from that node. For example: I am 1.2km from the node and the quality of the copper is terrible. My maximum possible speed is 37mbps but it proved to be too unstable to use so I went back down to 25/5. :'(
Most modems can tell you what your maximum connection speed is to the node if you log in and check the advanced connection summary settings.
AussieBB have put their hand up and state they will NEVER allow their service to be affected by speed issues, even during peak times. But the internet in general is about 5mbps slower than usual right now with so many people at home.
I would highly recommend NOT using Speedtest.net as they promote services from providers, including Foxtel, Optus, etc so the tests are not reliable as they may be giving you false readings to try and sell you a plan with someone else.
Use Aussie's own speed test here: http://speed.aussiebroadband.com.au/. Or https://www.ozspeedtest.com.
Official RepAussie Broadband
Hi Nick, FTTN, is really dependent on your distance from the node. We will send you a test to let you know your line capabilities after sign up. You can also run the line test in our app after sign up as well. Unfortunately, we cannot guess it prior to those tests. Hope that helps -Mel
rajenfotoasked
Hi
I got nbn from another bis ISP,
Recently I got droputs, NBN Tech came and said internal wiring issue,
If I move to you guys, can you fix my internal wiring problem?
1 answer
Official RepAussie Broadband
Hi rajenfoto, no, unfortunately. I would recommend finding a licenced cabler to have a look at the internal cabling. Unfortunately, internal wiring is up to the homeowner or landlord to fix. Sorry we couldn't be of more help. -Mel
Rod T.asked
What is the cost of the nbn 50/20 with VoIP and a domain host for one email address
1 answer
Official RepAussie Broadband
Hi Rod, our sales team can assist with all of your questions over on our website livechat: https://www.aussiebroadband.com.au/ Cheers, Mel
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Official RepAussie Broadband
Hi Ryza, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. If you see anything that we can do to improve, please let us know. Cheers, Mel