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Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
NatHobart, TAS
Not worth It
Purchased 3 years ago & only tried to use it twice before putting it in garage as after going over an over fluff on the carpet I had to bend down and pick it up. ( So just use my v6 slim cordless) Thought it was my carpet 3 yrs later it’s still new so just tried on my mums carpet as it’s been just sitting in the box unused and the same thing happens it sucks on your hand but picks hardly anything up after 10mins use the V6 slim again is full in minutes!!
Purchased in January 2021 at Harvey Norman.
1 comment
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larissa.antusoaGreater Melbourne (Metropolitan), VIC
Zero Stars - Don't waste your money
Buying a $800 + vacuum cleaner that promises quality and efficiency removing pet hair, you expect a top quality product that will last you for years. Not with this Dyson.
I'm extremely disappointed that Dyson offer such a poor product. Poorly made that after 2 weeks using this vacuum cleaner (light use around the house) the wheels came off and you can't place it back. Poor hard plastic that once it's broken you can't do anything about it.
Few months down the track, the power button on and off doesn't work properly too. Once you turn on, it ge...Read more
t stuck and it's a little mission to turn off. Around the same time the little plastic wheel close to the vacuum head doesn't spin either. Again, poorly built and made. Now we have a fancy broken, 1 year old vacuum that can't be used anymore. We always had cheaper vacuums $150 or so and we NEVER had any built issue with it and lasted us years! Will never buy anything from Dyson again. What a waste of money, DON'T waste your money too!
Purchased in January 2021.
1 comment
Dyson Team ..Dyson
We are sorry to hear of the difficulties you are experiencing with your Dyson Cinetic Big Ball machine. This is certainly not the experience we wish for any Dyson Owner and are keen to get this rectif... Read more
ied. Please forward your details to [email protected] and our Dyson Experts will be in touch to help get this sorted.Similar opinion? Write a review on ieatwords.com.au!
Not for long fur, weak suction
We bought this as we have four long haired pets. Be warned the animal description only applies to short fur, not long fur which immediately blocks the head.
When we complained the Dyson rep sounded like this isn't the first time they have heard this issue.
Very weak suction, have to go over everything twice. Have gone back to our 6 year old electrolux which is far more powerful. Dyson appears to be nothing but marketing hype.
Purchased in September 2021 at Noel Leeming for $700.00.
1 comment
Dyson Team ..Dyson
We are sorry to hear you are disappointed with your machine. We wouldn't anticipate any issues with the performance of your machine on pet hair.
We would kindly encourage forwarding your details to h... Read more
[email protected],nz and we will be happy to assist and discuss your concerns further.Similar opinion? Write a review on ieatwords.com.au!
Find out how Dyson Cinetic Big Ball Animal compares to other Barrel Vacuum Cleaners
Know better, choose better.
Cushla JRichmond-Tweed, NSW
- 6 reviews
It is a great vacuum
Dyson is my favourite brand of vacuum. The big ball is excellent for my house. 6 people, all tiles aside from 2 bedrooms. Its easy to use, LOVE that I don't have to clean filters or change bags etc. The only downside so far for me (I've owned two in the last 4 years, upgrading to my current one a year ago) is the barrel when emptying is difficult to close - my first one was great but this particular model is a little frustrating. I don't particularly like the roller brush as it seems to spit the dirt back onto the floor more often than i would ...Read more
like. Also the cord could be a bit longer - but it seems that most vacuums have shorter cords these days so it's not a huge deal. The adaptors are great, I can use my older foot on my newer vacuum. Overall, I'm really impressed and would definitely purchase another in the future.Purchased in August 2021 for $360.00.
1 comment
Dyson Team ..Dyson
Thank you for taking the time to share your experience with your Dyson Cinetic Big Ball machine.
While we are pleased to hear you are happy with it, we wouldn't anticipate any difficulties with the b... Read more
in being difficult to close or the head spitting dust out. We are keen to assist.Similar opinion? Write a review on ieatwords.com.au!
adamWide Bay-Burnett, QLD
- 15 reviews
- Cinetic Big Ball Animal
- Verified purchase
Love dyson
My dyson cinetic big ball animal arrived today FANTASTIC MACHINE......
Anyone thinking if buying a dyson dont hesitate you will love it. All i am waiting on now is the 3 free accessories to arrive..
Purchased in November 2021 at Dyson.com.au for $699.00.
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glidagidaHunter Region, NSW
- 9 reviews
Very brittle plastic.
Functionally it is a vacuum with strong suction, too strong for carpet without reducing the suction. That said, I am not happy with the construction, after 12 months 3 plastic parts have broken in normal use. Another is failing, the barrel has star cracks on the underside where it is buried in the machine. All told poor construction, the plastic is too brittle.
Purchased in November 2021 at Harvey Norman for $450.00.
6 comments
Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties with your Dyson machine.
Dyson use tough materials and endless testing (a glimpse of which you can see here: https://www.youtube.com/watch?v=65k... Read more
u5nxeLdA) to ensure reliable performance for years and your experience is not what we want for any Dyson owner.I returned the Cinetic for a refund. They said they would inspect it for a refund, which would be quite difficult to assess. Many phone calls and emails later, all asking for a refund, they ignored ... Read more
me, replaced the parts and sent it back. Such an arrogant company! They totally ignored the Australian Consumer Law which says I am entitled to a refund for a major fault. Brittle plastic is a major fault.Dyson Team ..Dyson
We are sorry to hear of your experience and never purposely ignore any phone call or email made to us as we want to assist our Owners.
If you could please email your details to the seperate email ad... Read more
dress of [email protected] we will be happy to review this and will be in touch very shortly.Similar opinion? Write a review on ieatwords.com.au!
Glorious TargetPerth, WA
- 7 reviews
- Cinetic Big Ball Animal
- Verified purchase
Good product
This product is strong and has lots of little pieces that can help me with my vacuuming. I bought it mainly for my cats hairs on the sofa and it does that so good.
Purchased in April 2021 at The Good Guys Physical store.
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tjrSouth East Queensland, QLD
- 11 reviews
Follow up on previous review
Dyson contacted me with regards to my negative review, after a lot of ‘backwards and forwards’ I was contacted by Taryn who went above and beyond to get my machine fixed and returned to me with a warranty on new parts. This is a much better result than I expected or even considered. Clearly Dyson believe and stand by their product. I hope it lives up to the hype this time. Thank you Dyson, your assistance is very much appreciated
Purchased in September 2021 at Masters Home Improvement for $700.00.
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BrookeGreater Melbourne (Outer), VIC
- 2 reviews
- Cinetic Big Ball Animal
- Verified purchase
Big ball animal
This is a fantastic vacuum cleaner I love my Dyson. It has great suction we have hard floor and carpet so does the job well, great attachments easy to use
Purchased in March 2021 at Harvey Norman for $620.00.
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Find out how Dyson Cinetic Big Ball Animal compares to other Barrel Vacuum Cleaners
Know better, choose better.
rustyblueCentral Highlands and Goldfields, VIC
- 7 reviews
great suction, pity about the plastic
Although its a great suction unit for getting dog hair off almost everything (with 3 goldens its a must !) I find that the brush bar is not very long lasting - and tends to break off easily - I have had to replace it once in the first 12 months, so that was okay, under warranty, and now it has happened again over the last couple of months, the machine itself is out of warranty, but the brush is only 12 months old, so waiting to see if under warranty - hope so, these days things are not made to last -
Purchased in June 2021 for $700.00.
3 comments
Dyson Team ..Dyson
We are sorry to hear you are having trouble with the brushbar of your machine. We certainly wouldn't expect any routine difficulties and are confident our Dyson Experts will be able to assist.
If you... Read more
haven't already been in touch, please just forward your details to [email protected] and we will be happy to get in touch.Have been in touch...sent all relevant info when asked, but have not yet heard back as to a replacement.
Dyson Team ..Dyson
This certainly isn't to be expected and are sorry to hear about this. We can confirm right now, there is one email outstanding in this inbox (which is less than 24 hours old).
If a different email ad... Read more
dress to [email protected] was emailed, we would kindly ask you to forward your email to [email protected]Similar opinion? Write a review on ieatwords.com.au!
Momma-SarPerth, WA
- 10 reviews
- 1 like
Great all round vacuum
I love this vacuum. We have a cat who sheds all year round so we have to vacuum very regularly. We have tiled floors as well as a few rugs through the house and it is great for day to day use. It doesn’t quite get all the bits off of a plush rug in comparison to our last vacuum so you have to spend quite some time going back and forth but for a flat rug and the floor boards it’s perfect. As it’s a ball vacuum, I’ve not experienced it tipping over when pulling it around like I have with others similar. The only thing I’d prefer is longer bristles on the head as when vacuuming the timber floor, it can sometimes scratch so you have to be careful.
Purchased in February 2021 at The Good Guys for $500.00.
1 comment
Dyson Team ..Dyson
We are pleased to hear you are happy with your machine, however wouldn't expect any scratching or issues with the pickup performance.
We would kindly ask you to forward your details to auaskdyson@dys... Read more
on.com and our Dyson Experts will be in touch very shortly and happy to help.Similar opinion? Write a review on ieatwords.com.au!
Janet E.Greater Melbourne (Outer), VIC
- 5 reviews
Can't fault Dyson!
This cleaner does everything it promises! I wouldn't have any other brand. With two very hairy dogs you need a vacuum cleaner that has the best suction but is kind to your floor coverings.
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E.EganHunter Region, NSW
- 5 reviews
- 1 like
Easy to use and no filter
Easy to use, great suction and no cleaning of the filter required. The additional attachments are great for stairs and blinds and the new handle means it's easy to push around.
Purchased in July 2021.
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Jacky BSydney, NSW
- 5 reviews
- 1 like
Great Suction minimal effort
So far so good. I have hard floors and multiple rugs and I needed a vacuum that would cope well with both. The suction on the rugs is fantastic. I like my stick for small jobs but this is a serious cleaner. I note the on off switch and cord retraction buttons are flimsy compared to previous machines so the jury is still out on those but the machine is easy to use and effortless the move around.
Purchased in July 2021 at Harvey Norman for $699.00.
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MLMBrisbane
- 7 reviews
Why even bother if they didn't bother
When my 7 year old Dyson DC23 decided to give up the ghost (the motor went poof), I was excited to buy this, which would be my fourth Dyson in two decades. This Cinetic Big Ball Animal is more $500 more expensive than the cinetic big ball, which I'm assuming has to do with additional attachments and also, as the name implies, this is for pet owners. However, compared to the DC23, I was sorely disappointed. For a start, the DC23 was very well designed. Most of the smaller attachments could be stored on the cleaner body and the main wand and hose...Read more
could be folded and nicely tucked away, with hooks on the body for storage. With the Cinetic, you're just expected to store it upright or keep disassembling the wand. Who can dedicate an entire broom closet for upright storage, or alternatively, has the time to keep unclicking the wand and contributing to long-term wear and tear in the process? The accessories store on a flimsy click-on hook to the wand. This gets in the way of the wand operation when you're trying to vacuum. The wand itself is also very disappointing. Compared to my old Dyson, this is very short and I find myself hunching over a lot. This says a lot because I'm only 5'1" so if I say the wand is too short, it's too short! The only positives to this review is that the ball means that it swivels pretty much on the spot and is very light, compared to my old Dyson which was a hefty beast that kept slamming into (and destroying) my walls every time I turned a corner. Dyson has stopped coming up with new models of floor-based barrel or upright vacuums and is concentrating on battery-operated handsticks/handhelds, maybe because they make money from selling new batteries. (I should know, we've already replaced the battery on the V6 twice in the span of 5 years!) They don't seem to be bothering to innovate with barrel-based vacuums anymore, and it shows. This may be my final Dyson and it's time to move on to brands that do bother to innovate.Similar opinion? Write a review on ieatwords.com.au!
Find out how Dyson Cinetic Big Ball Animal compares to other Barrel Vacuum Cleaners
Know better, choose better.
Greg O.Greater Melbourne (Outer), VIC
The Biggest mistake Dyson have ever made . Useless if you have dirt or dust in your carpet.
I was forced to buy a new dyson when my old upright burned out the head motor after getting some hair caught in it. Until then it was the best ever. I could not get a replacement motor for it so I went ahead and purchased the Cinetic Big Ball Animal. On the first clean of the floor it blocked the non replaceable filter inside, and started blowing dust all around the room. When I tried to contact dyson Australia to resolve the problem I got a message saying that they were no longer taking support Phone Calls. And I checked on their website and it reflected that there were too many calls for them to answer so they shut the lines down. Beware as this is not a good sign. I am very worried.
Purchased in January 2021 at JB Hi-Fi Retail Stores for $750.00.
1 comment
Dyson Team ..Dyson
We are sorry to hear about the difficulty you have had with your machine and getting through to us. Please be assured customer service is important to us and we are working tirelessly to bring our ser... Read more
vice levels up to the level we expect. In regards to your Dyson machine, if the turbine head is blowing dust around, this can indicate a blockage within the head itself.Similar opinion? Write a review on ieatwords.com.au!
Douglas82Sydney, NSW
- 8 reviews
- 10 likes
Design Fault = expensive repair
UPDATE: 11 JULY 2022
Dyson rep responded to the below comment. Short version is; the machine was returned to us well packed and in a very short time. The upper ball assembly (the broke component) was replaced. In addition, the technician appears to have identified that the bin assembly was worn and the post filter had a cosmetic fault. The addition problems/components were also fixed/replaced. The repair/replacement came with an additional 2 year warranty on them and there was NO charge for shipping, handling, parts or labour.
Dyson deser...Read more
ves to be commended on how they have dealt with the problem. Hopefully, we can go more than two years before a broken axle occurs again. We are most pleased with the outcome. Consequently, I have raised the value for money star rating. Q: What is the chance of a pull along vacuum bumping into corners and large furniture or moving from tile to carpet while using?. Hmmm... 100%! That's what. 2 years old and axle snapped off. Owned Dyson upright, this one and a new stick one. All have issues regarding basic design issues, always get the big things right but issues arise when using them for what they are intended. We are not rough with our equipment.Purchased in June 2021 for $1,000.00.
1 comment
Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties with your Dyson machines, we are only happy to help.
If you could please kindly forward your details along with the serial numbers of your machi... Read more
nes to [email protected] our Dyson Experts will be in touch and happy to help.Similar opinion? Write a review on ieatwords.com.au!
John Smith
- 3 reviews
Overpriced Junk
Items get stuck in the brush head and you have to manually remove them. The opening in the brush head for item to go into the vacuum is too small and regularly clogs with dust. Emptying the capacity bin is difficult and clumsy. The quick release handle broke on the vacuum and Dyson does not have this part available on their website. Considering the price for this vacuum I expected much better performance.
Purchased in January 2021.
1 comment
Dyson Team ..Dyson
Sorry to hear you are having trouble with your Dyson Cinetic Big Ball, we are happy to help.
We would kindly ask you to please forward your details to [email protected] and our Dyson Experts will... Read more
be in touch. While our website has a wide range of parts, please be assured we have more parts than shown online and will be happy to find the right part for your Dyson.Similar opinion? Write a review on ieatwords.com.au!
GiggaWestern District, VIC
- 2 reviews
- 4 likes
Not what I expected of a Dyson Vaccum cleaner
Brought a Cinectic Animal Dyson cleaner a few months ago and am extremely disappointed with it. It takes twice as long to vacuum as our old vacuum cleaner (an electrolux). Pet and human hair gets caught around the wheel and has to be pulled off manually. Doesn't empty without having to put your hand up the barrell to pull the excess out. Was on sale but still cost an extreme $684. Never again. Will go back to another brand.
1 comment
Dyson Team ..Dyson
We are sorry to hear you are having trouble with your machine. We would be happy to discuss your concerns and assist as we wouldn't anticipate any problems with the performance of your machine.
Pleas... Read more
e forward your details to [email protected] and our Dyson Experts will be in touch and only happy to help.Similar opinion? Write a review on ieatwords.com.au!
Significant decline in quality
We owned and old Dyson powerhead vacuum and loved it. The Animal couldn't be more opposite. The head quality is fragile at best. The brushes have not survived 12 months of domestic use. The lack of a true powerhead has significantly degraded the ability to remove dirt from carpet. The bin empty process has been someone that must have been tasked with with designing the worst possible mechanism. The bin capacity appears to be about 1/10 of the older Dysons and has to be emptied far more frequently in a house that has long-haired girls and a dog.
I won't be buying another one.
Purchased in September 2021 at Myer Retail Stores for $1,000.00.
1 comment
Dyson Team ..Dyson
Sorry to hear you are unhappy with your new Dyson machine. We certainly wouldn't expect any issues with the performance or durability of the machine.
We would kindly ask you to email auaskdyson@dyso... Read more
n.com with your details and our Dyson Experts will be in touch and happy to help get this sorted for you.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Buzzardasked
The cy22. when you turn it on dust comes out of the exhaust.even when canister is off, I hold my hand over the suction hole then remove my hand and a huge amount of dust comes out.why?
3 answers
Dyson Team ..Dyson
Hi there,
Thank you for your query.
We are sorry to hear about this. We certainly wouldn't expect this behaviour from any Dyson machine.
For assistance we would kindly ask you to email [email protected] and our Dyson Experts will be in touch and happy to help.
We sent it out to be serviced.. thank you
Your post motor filter has probably fallen apart....like ours.
Mouseasked
My Dyson big ball animal has suddenly started spinning in the wrong direction so it’s just pushing animal hair all over the carpet. How do I get going in the right direction?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query. I am sorry to hear about this, however we are happy to help.
If the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself.
We recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.
In the unlikely event you are still experiencing difficulty, please email [email protected] and our Dyson Experts will be happy to further assist.
Best wishes,
Shan
Wendyasked
I have the Dyson chimeric big ball and cannot figure out how to switch the suction to floors from the tool wand. Help?
1 answer
Dyson Team ..Dyson
Hi Wendy,
Thank you for your query.
I am sorry to hear about this, we are happy to help.
You can see a video here showing how to use the accessories on your Cinetic Big Ball: https://youtu.be/YSVwJNx3ZSs?t=115
If we can assist further, please email [email protected] and our Dyson Experts will be in touch and happy to help.
Best wishes,
Shan
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Dyson Team ..Dyson
We certainly would't expect any difficulties with the performance of your Dyson Cinetic Big Ball Animal and would value the opportunity to assist.
Please forward your review and details through to ou... Read more
r Dyson Experts at [email protected]. Once recieved, we will be in touch very shortly and look forward to assisting you.