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A Gift Worth Giving (page 2 of 2)
Impressive.
I was very impressed by the product, the timely delivery and very professional service. My number one choice for gifts. So easy.
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Melissa KershawBlacktown, New South Wales
Perfect New Baby Girl Pressie
The ordering process on "A Gift Worth Giving" was so easy and the selection to choose was excellent. The prices I thought very reasonable.
My order was received on the day expected and the finished product wonderful. Better than what I expected.
The perfect & seemingly fitting gift to give to my sister after the arrival of her daughter.
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DamoPerth
- 2 reviews
A Gift not Worth Giving
Extremely disappointed in the Gift, had ordered specifically a Bottle of Red wine and was delivered White! Then tried to contact business but was closed for Christmas break. The Wine was consequently opened by my mother whom shared it with her neighbour... My mother doesn't drink white, and I know this but she didn't want to tell me. Emailed business in New Year and no response, then I called and was told they will waive the delivery cost and send another bottle, at my expense $30 thanks very much! Would not provide a refund as they needed the...Read more
wine bottle returned.....seriously! nb terms and conditions on their website state- In the event an item is not available we will replace that item with one of similiar appearance and of equal or greater value. Have I missed something Red is similar to White?? ForSimilar opinion? Write a review on ieatwords.com.au!
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GillianNewcastle
Consistently impressive products/services
I have been purchasing hampers from A Gift Worth Giving for a number of years now and cannot speak highly enough of the organisation. I have experienced outstanding, prompt, friendly and efficient service every time.
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JamalGreater Melbourne (Metropolitan), VIC
- 13 reviews
Beware. Please do not waste your money. Worst service
I looked at many reviews and testimonials about how prompt the service was. I decided to go with 'a gift worth giving' as i liked their next day delivery policy and needed my item delivered the next day. Sadly I have been left disappointed. I ordered a gift at 10pm Tuesday. It's now Thursday & the item hasn't arrived. I spoke to [name removed] who ended our call by hanging up on me. I was then called back by [name removed] the owner of the business. She also terminated the call by refusing to discuss the matter any further. It was explained ...Read more
to me the "next day Australia wide delivery" means next business day. My argument was it should clearly state 'next business day delivery' not 'next day'!! I asked for a refund so I could buy another gift. Her response was we will refund only once I receive the item. Why would I pay $15 for an item to be delivered then another $15 to post it back. Mind you my recipient hasn't received it. I was told to read the terms and conditions very carefully next time when ordering. Is this customer service?? This situation is A perfect example of why I will not be purchasing from an Australian website. Asos would have delivered at a faster rate from the UK! Makes me sad to see Australian businesses treating their paying customers like dirt! The range. What i had thought was fast next day delivery Wasn't delivered next day. Rude management. I was hung up on twice. No email followup I requested4 comments
Wow! I am absolutely astonished to the lies you have left in your reply. I'm utterly speechless. I recall both times being hung up on by you and your staff. If your staff cry over a complaint, I am ... Read more
sincerely sorry but, i think you need new staff who can handle a customer looking for a resolution & who dont hang up on their clients. At no point did I swear at you or your staff. Yes I did apologise: but it was for talking over you & for being upset that my sister almost drowned & I wanted the gift delivered. Not for being rude to you. Im sorry that's what you interpreted. Also I did not want the product returned as I simply didn't receive it so how could I therefore return it. I wanted a refund so I could purchase something else and have it delivered in a timely manner. This is not in my nature especially as I had my baby with me. In fact It was me who asked you to lower your voice. At no point did you offer to accept the product back at your cost. Thank you for the least pleasant experience. I hope your company makes changes and clearly states next business day delivery without having to go through your set of T&Cs.AGiftWorthGivingA Gift Worth Giving
Just to clarify our staff certainly do not cry over a complaint. It was how you treated our staff, your tone of voice, your accusations and behaviour that caused this. We are never suggesting that a c... Read more
ustomer should read all our T&Cs, although it is always recommended. We would certainly suggest that when you are after a timely delivery that you review the Delivery Information on the website you are ordering from. Line 3 on the Delivery Information page explains clearly that for next day delivery you must place your order by 3:30pm AEST. The banner you refer to advertising Next Day Delivery clearly has a large button that says "More Information" and if you click it takes you directlyto this page. Again we apologize you did not take the time to read this. I suppose you were so upset and frustrated which again was never our intention that you are recalling a very different set of events. Like we said we wish you the best and accept that when a customer has unreasonable expectations we unfortunately cannot meet them. The delivery turnaround time you received was first class and we are sorry your expectations were for something more.Similar opinion? Write a review on ieatwords.com.au!
What a Great Company
We used A Gift Worth Giving for the first time year and were so happy with the service we received and the beautiful hampers we ordered. Our hampers contents were handpicked and I really liked this attention to detail. At the last minute I had to order another 14 hampers. I was not disappointed, the hampers were delivered within 48 hours without a hitch. A Gift Worth Giving offers exceptional customer service and fresh product. Special thanks to [name removed] who runs this wonderful company.
Exceptional customer service.
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Smile4lifeBrisbane
- 2 reviews
- 1 like
Outstanding!!!
I would just like to thank you for such a wonderful job you did with my order. It looks sensational and I can’t wait for the reaction I get when I give it as a present. And I was also impressed with the super quick delivery. What a remarkable company.
I will certainly be a repeat customer and recommend you to my friends.
Keep up the great work :)
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Sharon Roberts-BrownSOUTH BRISBANE
Brilliant fantastic service!
Hello Team
Fantastic service to Tasmania.
Chocolate Gift Hamper was ordered in WA around 3.30pm Perth time and was delivered to a surprised daughter 9am the next morning.
Brilliant, thankyou.
We are a close family and Wedding Anniversary times are special but this year we, her parents could not be with her & our son-in-law. So since they have a love of chocolate and I saw your Choc Gift Hamper at a great price that was the next best thing.
fast service
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TineVSydney Australia
Beautifully Presented Hampers and Gifts! - Fantastic Customer Service!
I use ‘A Gift Worth Giving’ to order all our company and business hampers throughout the year. Whether it be a bulk order of gourmet Christmas Hampers for our clients nationally or a one off birthday gift for a special customer or staff member, all our recipients are always so thrilled to receive one of these amazing hampers.
Not only are their hampers and gifts impeccably packaged and always so beautifully presented, the quality of products that go into these hampers is second to none!
What I love most about ‘A Gift Worth Giving’ is the...Read more
ir attitude towards providing quality customer service. More often than not I come across online businesses who want nothing to do with their customers. A Gift Worth Giving is different. They take the time to listen, are happy to customise orders and are always willing to offer ideas and suggestions to ensure we provide the perfect gift to our clients. All our hampers and gifts ordered have always been delivered on time and their staff really do go above and beyond their duty to ensure this. Deliveries are always tracked and traced for us until they have reached the recipients door – giving us peace of mind that our gifts have been delivered and received. From their quality products to friendly customer service we have no hesitation in recommending the products and services from ‘A Gift Worth Giving’ to all. High Quality Products, Unique Gifts, Friendly Customer Service, Delivered on Time, Large range to choose from.Similar opinion? Write a review on ieatwords.com.au!
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AGiftWorthGivingA Gift Worth Giving
Mariam, firstly you were so rude on the telephone to one of our employees that you left her in tears. She immediately reported to management what had transpired and explained that you had ordered a gi... Read more
ft from us at 10:00pm at night and yelled it was our fault that you did not read the delivery guidelines on our website because you don't read fine print. I contacted you moments later to try and work out what the issue was you had and how we could resolve it. You yelled, screamed and swore and proceeded to hang up on me personally not the other way around. You even apologised mid-conversation for being so rude explaining you had a baby and your sister almost drowned. We are sincerely sorry you did not read the very clearly stated delivery guidelines on our website that says the cut off time for next day delivery is 3:30pm AEST. Your order was placed after 10:00pm AEST and therefore was delivered on-time in-line with our guidelines at 3:00pm AEST on Thursday. I advised you on the telephone that if you did not want to continue with the order you were more than welcome to arrange for the gift to be returned to us at no cost to yourself and you refused to accept this. You wanted a full refund without having to send the gift back which was unreasonable. Just like any retail outlet if you would like a refund you must return the goods in order to receive a refund. Once again we do apologize you did not read the clearly stated cut off timings on our website for next day delivery and will stress that your gift was delivered on time. We pride ourselves on customer service at A Gift Worth Giving which is why management telephoned you immediately upon finding out you were unhappy. We wish you all the best, however accept that when a customer has unreasonable expectations we unfortunately cannot always meet them.