We have been let down previously by American Airlines but thought we would try them again for domestic USA flights on a visit involving multiple other domestic flights followed by an international cruise. Wrong decision! Following recommendations from The American Vice President, the Centre for Disease Control and the Aust Department of Foreign Affairs regarding the Coronavirus situation, we decided that in view of our age it would be wise to cancel our travel plans. All the other airlines, domestic and international and the cruise company a...Read more

1 x return trip to USA
3 x delays
2.5 days total delay time. Factor this in when you're shopping for your "cheap" ticket. You'll be paying a lot for airport food, phone calls, and the lost days you'd planned here. Maybe, like me, for car hire.
Absolutely zero effort made to set things right. I'm a pretty relaxed and polite bloke, staff could not be more burned out and disinterested. Even asking for a window seat or an aisle seat is like asking for the ridiculous.
This was not the first time that I've had a big disappointment with these guys. Mo...Read more

Had an amazing trip to new orleans booked for mardis Gras, my mother was unable to attend due to personal matters, i had paid for the flights in full they said a name change for my partner would be $600 as he was out of the country at the time... when we went to name change they re neg’d and said my mothers ticket would have to he cancelled to resecure his seat in her place and charged an extra $1400 for the same flight. American airlines are criminal extortionists that cost me $2000 in cancellations as we could not justify a $2600 flight which...Read more

American Airlines is literally the worst airline I've ever flown. My 5:00 a.m. flight to Charlotte was delayed a little over an hour, because the AC was broken, after we were told it would take 10-15 min to fix. We then missed our connecting flight from Charlotte to New Orleans and the next one was almost FOUR HOURS later. We had paid extra to have seats next to each other and in preferred seating and when we got off the plane and had to get new boarding passes we were basically told too bad nothing they can do about it. When we arrived to New ...Read more

With my 8 years twins I was fly from LA to syd Return flight we were seated at the back. They Ran out of 2meals of 3 meal options for dinner which was in the menu simply because we were seated (at the back) ofter kept asking them they provide us what I asked however one of the flight attendant came to me with unhappy face and very rude behaviour she said that the meal which my children eat was the stuff meal and I should understand because we setting on lost seats in
front of me 270 passengers sitting and serve first if there nothing left I...Read more

Booked a seat, Oh no a ticket on the plane it was not a seat as I was told, even though you have to pay to get a better seat it's just still a ticket. Ordered Vegetarian for my daughter for return flights as she does not eat meat. On the way over they told her nothing was ordered and were the most rudest people to her about it, they offered her nothing to eat as an alternative and actually told her go and complain about it!!! So I called the office and let them know of their staff’s rudeness and that on a 15 hour long haul flight she was starvi...Read more

I was very disappointed with our first ever venture using American Airlines to travel from Australia to the USA. Normally we use Qantas, but because we were doing multiple stop-overs it was easier to incorporate American Airlines. Well firstly, the affectionate name of Cattle Class for the Economy travellers definitely lived up to eats name. It was the most cramped I have ever been on an International Flight. After using Qantas, United, Air New Zealand and Air Canada, this was experience was deplorable. What made it more of a contrast was when...Read more

I made a booking on the American Airlines Australian website for a flight from Cabo Mexico to Atlanta USA, both flights were booked and conformed as Business Class flights.

After I booked and paid I went to choose my seats, when doing this it would not let me choose a business class seat on the first leg Cancun to Atlanta. I called the AU resvation number and spoke with a lady who said she needed to speak to her manager, when she returned I was advised my ticket was Not business but for a fee she could change it. I said No and then I was put...Read more

I had my first ever flight with "American Airlines" from London to Los Angeles on 16th of February - flight number AA135. During long flight I was schocked many times about "American Airlines" crew and it's behaviour to their passengers. All flight attendants were quiet old, not the young ones, but they showed no respect and no kindness to all of the passengers. For example, one women of the crew was serving the passengers by chewing gum! Another crew member was walking in the plane with hands in his pockets! But the worst part was rude and non...Read more

Traveled with pregnant partner from syd to lax return in early October. Onward flight entertainment system failed for everyone on board. Return flight we were seated at the back. Ran out of main meal options for dinner and the option of fruit for breakfast which was in the menu simply because where we were seated (at the back). Also the last two rows (in which we were seated) did not get served ice cream as it has run out. Breakfast service and clean up was extremely hurried and rushed with meal service commencing 50 minutes prior to landing. ...Read more

Took no less than 8 flights with American Airlines this month. The Aircraft are newer but insides are dirty, not clean, in fact gate staff told me they had 3 minutes to clean an MD80 Aircraft. Most services were in SMALL Aircraft and carry on bags were put in the hold, but you could see these being loaded and unloaded and being thrown around by their handlers, with NO care what so ever. 6 flights never departed on time and we were told 2 minutes before one flight was ready to board that one of the crew members had not turned up, so delayed. The...Read more