Aus-Cameras.com.au Questions & Answers (page 2 of 4)

Anita, they can't take anything but bank transfer because they're not an Australian company. Please buy from your local Australian retailer, or from a reputable online Australian retailer. This company is deceptive (with the exception of the fact that its customers are in Australia, there's NOTHING Australian about it!!).

Ashaya, they only take bank transfer because it's not an Australian company. Your husband's Mavic won't come with an Australian warranty, and is backed in no way by DJI Australia. If there are any issues, the drone will have to be returned to Hong Kong - a process that will take many weeks. Please consider buying from an Australian retailer who can support you and help you with any warranty claims.

You can't speak with them because they're not in Australia! You won't find this info anywhere on their website, but they are not an Australian company. They are a grey importer, sending your orders from Hong Kong. These products aren't covered by DJI Australia's warranty, so any warranty repairs will have to be done in Hong Kong. Again, Bernie won't tell you this up front...

Let the buyer beware- there's very little margin in official DJI Australia products. So, when you see things for what seems to be amazingly-cheap online, it's because it's coming from overseas. Support Australian retailers, and you'll be rewarded by better pre-and-post sales support.

Hey!!! You guys have taken my money for 2 months and ship nothing to me!!! I already sent my bank details to you but where is my refund!!! Return my money otherwise I will report to police!!!!!

I just bought a Phantom 4 Pro + off them $3k plus purchase and it all went perfectly. I was a little concerned at first as i hadn't heard of them but there were no issues at all.... i did a google search for reviews and they had plenty of happy customers.

Cheers mate.
I was the same. And the bank transfer for payment is a little dated. But they have been in contact the whole way through and should receive my mavic pro on Friday

Simply yes i ordered mine and within 6 days it arrived baring in mind i live in northwest wa so this quite quick for here.auscameras kept me in formed via email and also recieved tracking number.would use again

Yeah mate they'll see your transfer don't worry. You will receive an email.
And I received my one in 3 days but with the weekend you may have yours in 5...

Hi Juliet,
You can send a e-mail to [name removed] : [email protected], he is very good and quick in his Job.
Thanks

hi julia just have faith, all will be ok, Bernie will deliver your item on time.
i paid for a drone on thursday last week the item was shipped on friday and i had my drone monday.
Julia on the aus camera Website you can leave a message with your receipt number and they will reply to you

they are repeatable business

geoff gray

I really hope you didn't go with this supplier, they are not an Aus company as their name implies, be very wary of dealing with them.

Hi Max,
No issues yet for me so can't give any feedback.
Do you have an issue or you're planning ahead?

Hi Max, there will be NOTHING Australian about the warranty, depending on the item you are having difficulty with, Aus-Cameras is a Grey Import re-seller, ALL items will be returned to the manufacture(mostly Asia) and you WILL have to wait. I'm my experience with a warranty claim through Aus-Cameras, there was NOTHING 'Efficient" about it. In fact, I would struggle to see how it could be harder..

You need to speak direct with Aus Cameras
I am just a customer. They are a very reputable and capable company

Hi thanks for the reply. Just got an update at late night after few emails during the day which never answer. your store said they did not ship because the truck broke down? how? and they cant ship today (Thursday) because your warehouse is close because of holiday? as you mention above ^^^ (Wednesday or Thursday). Surely there is no public holiday In Melbourne besides labor day on Monday. Your site say 1-3 days after payment cleared and for my order I paid Sunday and cleared by Monday, Now its taken almost 4 days counting and probably more by the sound of it. Why it cant be ship last Tuesday? Every time I ring and i give the lady the order number she seems she doesn't know what going on and hardly to understand. Imagine if I asking for help or warranty etc... I'm gonna ask you guys to refund me if order doesn't ship today as you said above ^^

5 days and still not ship....

Tarik, did this ever arrive please?

Well I ordered and paid for mine on the third of November last year - and I'm still waiting for it to be sent. I have had promises of dispatch - all broken. I would not put any faith in any indication of dispatch given by this company.

Your website says the Mavic pro is in stock... Why would it take 3-4 weeks to ship if ordered today?

I have been checking Auscamera web site and saw no updates. It seems communication is a problem here. Bernie does answer questions but is not proactive when there are problems. After investing up front for the Mavic, you would think he would be more understanding.

100 times better..The new Phantom 4 Pro has better Camera and 360deg obstacle avoidance.

Apologies ADC, but I'd also wanted this clarification as well since I too ordered mine a week or so prior to November 3rd.

Jumping onto the Aus-Cameras website, I too didn't see any updates; until I found it here from your question.