Ausclimate NWT Medium 20L WDH-716DE-20R Questions & Answers

Hi Matt
No, this model doesn't emit a smell like the Ionmax.
The Ionmax uses a desiccant material that can absorb or emit odours whereas the Medium 20L is a compressor type dehumidifier.
The only maintenance required is to keep the air filter clean. A very easy task which is done by simply taking off the filter to be either washed or vacuumed.
If used in environments with a lot of airborne pollutants, then you may need to take it to an appliances repairer every year or two to for an internal clean however this is not that common.
If you have any further questions, please don’t hesitate to email us at [email protected]
Regards
Allan
Ausclimate

Hi Greg
Compressor type dehumidifiers, like the Medium 20L, always perform better in warmer conditions. Whilst its fine to operate in cooler temperatures, its optimum performance range is between 20c – 30c.
Once the indoor temp drops below 20c, the dehumidifier will intermittently go into defrost mode. This is perfectly normal however while it’s in defrost mode, it’s not actually dehumidifying.
How long and how often it goes into defrost mode depends on how cold it gets and how much moisture is in the air. What this means is, the cooler it gets, the less efficient the dehumidifier becomes.
I’ve copied a link that explains this in more detail, with a graph showing its efficiency in different temperatures.
https://www.ausclimate.com.au/article/compressor-vs-desiccant-dehumidifier-comparison-guide
With regard to servicing, it’s minimal and very easy. You only have to clean the air filter once every couple of weeks or so however this does depend on the environment it is used in.
If you are still a little unsure, please call us direct on 1800 122 100
Regards
Allan
Ausclimate

Hi Ebby
The Medium 20L is a popular model that’s suitable for many 3-bedroom homes however there is a few variables to consider.
Two important ones are room size and how much moisture removal is required.
However, the most important point is to make sure the dehumidifier is powerful enough to do the job.
Our models are used in many homes that use evaporative air conditioners and these certainly help lower the humidity.
Problem is that these type of air conditioners are designed for hot dry climates so when they are used on humid days they produce an enormous amount of moisture therefore the dehumidifier need to remove much more than normal.
Unless your home has small rooms, you may need to consider something larger like the NWT Large 35L.
In saying that, I would recommend giving us a call on 1800 122100 to discuss what your best options may be.
Regards
Allan
Ausclimate

Hi Ricko
Unfortunately, all dehumidifiers produce a certain amount of heat.
Generally, most people want to use these to solve moisture related problems like mould, condensation etc and in these situations you only need to run it every few days or so.
However, this may not work in your case as you will need to run the dehumidifier long enough to reduce the humidity to a comfortable level which could be around 50%RH.
Regarding the door, it would have to be closed, same as windows to have any effect.
If you would like to discuss in more detail what your options may be please give us a call on 1800 122100
Regards
Allan

Hi Kathleen
The Southern Highlands can get pretty cold, especially in winter therefore you may want to consider the Ausclimate Cool Seasons Premium 10L desiccant dehumidifier (AU-1910DD). This model isn't affected by cool temperatures where as the compressor type models like the NWT Medium 20L is.
I've copied a link that further explains this; https://www.ausclimate.com.au/article/compressor-vs-desiccant-dehumidifier-comparison-guide
Otherwise, if you're still unsure please call Ausclimate direct on 1800 122 100, we can aswer any further questions you may have.
Regards
Allan
Ausclimate

Hi Kathleen
Thank you for your kind feedback.
Remember; we're always available if you would like to chat over the phone if you have any questions.
Regards
Allan
Ausclimate

Hi James
These types of dehumidifiers have two componants that make noise, one is the fan that draws the damp air and the other is the compressor. Compressors do make a humming noise, this is normal however the noise level can vary depending on how powerful it is.
If you have any concerns, no matter how small or want further clarification please call Ausclimate direct on 1800 122 100
Regards
Allan
Ausclimate

Hi Leanne
You will need to turn the humidistat down lower than the current room humidity by at least 5% so the dehumidifier can start drawing water from the air.
For 'deep down' drying I suggest setting it to 30% RH.
You can also find the user manual and operating tips on our Ausclimate website.
If you are still unsure please call us direct on 1800 122100
Regards
Allan
Ausclimate

Hi Dave
There are a few things to consider when choosing the right model. One is, do you want to stop a moisture related problems like mould, musty smells, dampness etc or controlling humidity for a comfort level.
Regarding your second point, there are other things to consider such as room temperature, extent of humidity or moisture related problem, size of room and even air leakage can be important.
Sorry, I don't mean to make it sound over complicated as most often using a dehumidifier can be straight forward.
We even supply operating tips within the user manual.
Dave, if possible can you please call us direct on 1800 122100.
On most occassions its easier to explain over the phone on what may be the best solution for your needs.
Regards
Allan
Ausclimate

Hi Angela
Potentially either model could help.
Dehumidifiers can stop mould or reduce dust-mites which as very common allergens.
Whilst our Winix air purifiers are excellent at removing a wide range of airborne nasties such as allergens, dust, smoke and much more.
If you haven't as yet, I would suggest consulting your GP to see whether it is something airborne that is causing these symptoms.
Regards
Allan
Ausclimate

Hi Kar
Unfortunately no however when used as dryer it can stop mould problems.
I recommend cleaning/treating/removing the mould problem first, then by using the dehumidifier as a dryer every few days or so it will stop the moisture from building up so the mould cannot return.
Keep in mind if you have a drainage problem then that should be addressed too.
If you would like further explaination please don't hesitate to call us direct on 1800 122100
Regards
Allan

Hi David, the dehumidifier's humidity setting allows you to set the desired humidity, for the room that you are drying. The Ausclimate Operating Tips are very helpful getting started with drying your rooms (access via the Ausclimate website - also included with the instruction manual that comes with the dehumidifier). As example, for deep-down thorough drying we suggest setting the desire humidity level as low as possible @ 30% humidity.
If you require extra personal assistance our customer service team will be pleased to help - 1800 122 100.

Hi Phillip
Besides using the water bucket there is also the continuous drainage option.
All you need is a 12 - 13mm hose that connects directly to the back of the unit that will drain the water away.
Please refer to the user manual for further instructions otherwise you can call us direct on 1800 122100
Regards
Allan
Ausclimate

Hi Antonio
The Medium can 'deep' dry rooms upto 30 sqm (average height ceilings).
Whilst it can also cover multiple small rooms it does work better in indivdual rooms with window and doors closed.
Hope this helps.
Regards
Allan
Ausclimate

Hi Sue
Dehumidifiers can purify the air to a degree however the filters are not anywhere near as effective as air purifiers. The dehumidifier filter will remove large pollutants such as dust, fluff, pet hair etc and depending on which model some have an anti-bacterial filters.
Whist the filters can help clean the air their main purpose is to protect the dehumidifier itself.
Any further question please don't hesitate to contact Ausclimate direct on 1800 122100
Regards
Allan
Ausclimate

Hi Runamuk
It's likely you haven't set your humidistat low enough. For the dehumidifier to start collecting water the humidistat has to be set at least 5% lower than the rooms humidity. After setting the humidistat at a low setting the compressor will start, this is when you will notice the warm air coming out the top vents.
I recommend checking out our 'Operating Tips' in the manual. This is an easy guide to getting the best out of your dehumidifier. Otherwise if you're still unsure please don't hesitate to give us a call on 1800 122100.
Regards
Allan
Ausclimate

Hi Deena
The NWT Medium noise level is rated at 39 dBA.
I would consider this similar to a typical fan on medium, possibly high.
In saying that, the majority of our customers purchase these as a solution to moisture related problems such as mould, dampness, musty odours etc. If this is the case then you wouldn't need to run your dehumidifier while sleeping. Generally to solve these problems you may only need to turn it one once every few days or so during the day time to keep everything within the room dry.
Deena, you are more than welcome to call us direct for further explaination on 1800 122100
Regards
Allan
Ausclimate

Hi, these medium dehumidifiers are 355watts, which means the typical running costs are approx 8-9cents/hour. Whist these running costs are very energy efficient, note that these units is not normally operated 24/7. Have a look at our Ausclimate Operating Tips on our website for best drying methods - regards Russell of Ausclimate