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17 questions from our users
Nataliaasked
How can I use my gift card
2 answers
Ibne F.Australia Post
Hi Natalia,
Is it Australia Post Mastercard? If yes, you can use it for shopping in-store, over the phone, online wherever Mastercard is accepted. For further details, please have a look at https://bit.ly/3cxMPzs.
Regards
Ibne
Okay
David J.asked
Hey, I would like some help. I want to make a payment using the card by PayPal however it is not accepting the card due to the fact that the billing address cant be my own. Can i please get help.
3 answers
I've already contacted the support and they stated that I can't use it anywhere because I don't have a billing address. This is a scam how can I get my money back.
Ibne F.Australia Post
Hi David, did you ask them for the refund process?
Yep. They said i cant refund. This gets a zero star rating. Im a mod in a highly esteemed giftcard review group. I've already contacted them all telling them not to purchase this. Luckily i was able to use the card to buy paysafecard vouchers from woolies and so i got my money back. You are filthy scammers.
Robert Brettellasked
Ipurchased a Aus Post gift card and like these other poor people this card won't work on the internet.....what's the point of it....how can I get my money back ?
1 answer
Ibne F.Australia Post
Hi Robert
Sorry to know that your card is not working. Please contact our Gift Card Customer Support on 1800 549 718 between 9am and 9pm Monday to Friday AEST (excluding national public holidays).
Regards
Ibne
Judeasked
Got a card for my birthday. Found it could not be accepted for an online purchase. I am an old person nearly 80 and cannot go shopping because of the virus etc. Am doing everything online so how can I use this card? if I cannot 'try it out' at a shop etc. Can I cash it in when my son goes to the Post Office?
2 answers
Unfortunately Jude, you are unable to get your money back from the Gift Card, because I purchased a Gift Card for my friend at the Post Office & gave it to my friend to use in David Jones. My friend tried to use it in David Jones & was told by the Sales Assistant at David Jones that the card was INACTIVE! I took the card back to the Post Office & Iexplained what happened & They advised me that I could not get a Refund!
Ibne F.Australia Post
Hi Jude, sorry to know that you are unable to use your card. Please call our Gift Card Customer Support on 1800 549 718 between 9am and 9pm Monday to Friday AEST (excluding national public holidays).
Regards
Ibne
Steve D.asked
I am having the same experience with the prepaid Australia Post Mastercard gift card as many of the previous posters, i.e. am finding that Paypal is not accepting this card as payment. When I try to pay for purchases using this card, the message I get is "Your card provider couldn't verify your card. Please try again or use a different card." What's more when I checked the balance on the card it looks like Paypal is charging $1 each time for the unsuccessful transaction, which makes it even more galling.
I'm loath to call the customer service number cited above (1800 549 718) because I had to do this already to activate the card and it took several attempts to get through just to do that. Any help?
1 answer
Ibne F.Australia Post
HI Steve, can you please send me a private message with the following details so that I can ask the Mastercard team to get back to you?
- Your full name
- Contact no & email
- Date of birth
- Description of the issue
Regards
Ibne
Timasked
Just some additional comment here with regard to online purchases. I have a Mastercard travel card (Cash Passport) and I have had instances of not being able to make payments with this kind of prepaid card.
It was explained to me that cards issued by Mastercard Prepaid Management Services employ what's called Address Verification System. Such a system compares the numerical components of the address on file with the address you provide the merchant.
But because the A.P. gift card doesn't hold any address on file, I'm inclined to wonder what else would cause it to reject online. I know the instructions tell you to use the name "Gift Cardholder" if asked for a name for any purchase.
Sounds like a silly system. People should have the right to register a name and address with the card when activating it (I was only asked for my surname - haven't started using it).
If gift cardholders cannot get a satisfactory resolution out of the product, I suggest contacting the ACCC.
1 answer
Ibne F.Australia Post
Hi Tim, while it was rejected online, did it provide any error code? And did you contact our customer service at 1800 549 718? If yes, and we failed to resolve the issue, kindly send me a private message with the following details:
Your full name, email & contact no
Date of birth
Regards
Ibne
lorraine hasked
why cant i check my balance tried so many times
2 answers
well how do i know how much money is left
Ibne F.Australia Post
Hi Lorraine, sorry to know that you are unable to check your balance. Have you contacted the customer service team at 1800 549 718? If you have contacted them and have not received a resolution, please send me a private message with the following details:
Your full name, email address, contact no
Your date of birth
Whether you have the case no handy
What was the resolution given to you
Regards
Ibne
thehansenfamily2008asked
Can the MasterCard gift cards be loaded to your PayPal
4 answers
Priscila L.Australia Post
Hi there,
I recommend reaching out to Paypal to see if they will accept this as a card payment, I'm afraid we don't get a list of where it will be accepted as it also up the website whether they accept it or not.
Priscila
I have called them and said that I need to confirm it with you, the issuer of the card.
Priscila L.Australia Post
Please contact our support team on 1800 549 718. They are the trained team dedicated to help customer who had this card.
Priscila
Oscar H.asked
Does the gift card work with Microsoft and apple?
1 answer
Priscila L.Australia Post
Hi Oscar,
If they accept the gift card then it should work, let me know how you go.
Priscila
kurousaasked
I'm trying to purchase something from Wish but the keeps saying that "There was a problem processing your credit card. Please contact your card provider or try another card."
Right now it is outside the hours to call so if anyone can help - please do
3 answers
You need to contact Australia Post
Priscila L.Australia Post
Hi Kurousa,
I recommend speaking to the support team on 1800 549 718 to get assistance on this.
Priscila
That's a common issue. I had an identical problem when trying to make purchases from other retailers. I rang the support team. After 45 minutes of discussion I was told that I would be able to use it with one of the retailers in 24-36 hours time. I tried again 36 hours later without success.
Kylie D.asked
What is my balance plz
I'd number is 0063890495
1 answer
Priscila L.Australia Post
Hi Kylie,
You can check the balance by this link here - https://gift.card.auspost/register-card/?login=true
Priscila
Jayceeasked
I just bought an item on my gift card, which I didnt need. The store refunded my purchase back to my gift card but the money value is not showing up??
1 answer
Priscila L.Australia Post
Hi Jaycee,
How long ago did they refund you? It could be a few business days to show up.
Priscila
peter basked
my expiry date shows 09/22 does this mean 09 2022 and why does it not except my card id number
2 answers
Priscila L.Australia Post
Hi Peter,
Yes your card won't expire until September 2022. Can you give me more info on what's happening with the card ID number?
Priscila
I would just like to know how much credit is left on my card and how can I check the credit kind regards Peter Brenton gift card 5386 5300 0143 5964
Dell N Evan L.asked
Balance of my gift card
5386 5300 0194 7315 9/22
Pin 6814 authorisation dig 622
1 answer
Priscila L.Australia Post
Hi Dell and Eva,
Please use this link on how to check your balance for your gift card - https://gift.card.auspost/register-card/?login=true Keep in mind this is a public forum so recommend deleting this question.
Priscila
Hedyasked
Hi there, I have problem to check my balance on my Gift card. it gave me the errors messages "Login Failure, invalid email Id or card proxy/number provided. I have check last month and it was ok and give me the balance.
So how I can check the balance?
Thanks
Hedy
1 answer
Priscila L.Australia Post
Hi Hedy,
I recommend reaching out to our support team on 1800 549 718 so they can assist you with your balance.
Priscila
Josie tasked
I am trying to get a balance on my Aus post gift card but the I'd number I am entering from the card is not recognised? What next?
4 answers
Sami M.Australia Post
Hey Josie,
Can you please confirm for me the type of card you are checking? Does it say Visa or Mastercard?
~Sami
Master card
Sami M.Australia Post
Hey Josie,
Thank you for getting back to me. Have you registered your card via the below link to check it there? Alternatively you can also check your balance by calling the team on 1800 549 718 between 9am and 9pm Monday to Friday AEST (excluding national public holidays) for the automated voice service to check your balance.
https://gift.card.auspost/register-card/?login=true
~Sami
CSmith001asked
I've been trying to link the Mastercard Gift Card I bought today to my PayPal but it hasn't been working and also trying to use it on Ebay but it takes a while to work and this is the second time this has happened, I've used these cards before and they've worked properly but this one hasn't and I just wonder if I might have damaged the card? thanks
3 answers
Sami M.Australia Post
Hey CSmith001,
I've done some digging into this for you and haven't found any information about linking your card with your PayPal. As I couldn't find anything to help us in this situation I recommend contacting the Mastercard Gift card team on 1800 549 718 for further assistance.
~Sami
Ok thanks anyway
What is my balance on my gift card please
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