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Carnival Splendor
Frank R.Sydney, NSW
Unfortunately there are no minus stars
Pacific Islands Cruise Feb23-Mar1 2020. Isle of Pines (Cancelled due to Coronavirus restrictions) rescheduled to Moreton Island (also cancelled due to weather) & Noumea. This cruise ended up with a single day in port (Noumea) and the only compensation offered was $50 between three people.
We have completed dozens of cruises and quite frankly found this probably the worst.
The ship blatantly broke maritime law cancelling the safety briefing before or within 24hrs of leaving Sydney port.
Food was ordinary and nothing to write home about. Restau...Read more
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Passenger Cabin 8352New South Wales
- Carnival Splendor
- Verified customer
No Impressed - During & After... Disappointing
Just arrived back from Splendor on Sunday 1 March 2020, 7 day trip. Originally told it was newly renovated, when I was disappointed with the old pink decor and was not sure how it was a better newer ship. 2nd; It was a very very large ship with alot of people, which was fine!! However the staff, especially in the dining area did not seem to cope. Our dinner was at 7.45pm, If we were 5 minutes late after our sitting time, we were rushed at ordering, when we questioned it, we were told the kitchen closes at 8.15pm and they would not be able to...Read more
put in anymore orders.. NOT happy, even at times I would order wine & they would forget to bring it... As staff were struggling I chose not to hassle them again... More than 1 occasion this occurred. I have approached the service desk numerous times for different reasons.. I can recall only 1 time a staff member smiled, joked, easy to talk to, once ONLY amazing service and it was 1.30am.. every other time... No smile, quickly answer the question with no passion, barely looked at us while we were talking, NO customer service at all... NO help at all! So disappointed! LETS not mention the disappointing kids club... I thought it was the best most family friendly cruise.. Ok finished my week holiday and I'm back home now.. yeahhh Had my account linked to my card so they can debit as they go. I kept track of my spending throughout my journey and upon my arrival. Every transaction is deducted and pending, then they withdraw the whole amount and they advise me afterwards that after 5 days when we know the amount is cleared then we will release the pending amount... I'snt that called double dipping. If staff have advised me that from the word GO I would have put money in my account and not linked.. Now for 5 days Im left with NO money, not everyone has excess money on the side... Overall I DO NOT recommend Carnival... It takes alot from me to be unhappy! Never again on Carnival.. Unhappy customer..Similar opinion? Write a review on ieatwords.com.au!
Poor quality ship
Sailed on Carnival Splendor from Sydney on 28th January 2022
No issues booking and boarding. Staff all came across as friendly. Room neat and tidy and appeared clean. Serviced each day with care by wonderful and caring steward who always checked in with us and enquired about our day. Offered information on ports and really wanted to help.
After sailing on the Carnival Spirit I could not help comparing the two ships and felt that Sydney was cheated out of a better ship. This ship in aesthetics was horrible. Looked like bits and pieces of deco...Read more
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