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Reviews

(496)
(111)
(17)
(18)
(533)

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Narinder S.

Narinder S.South East Queensland, QLD

  • Verified customer

Hgt21 was very good for move

published

Did a great job and delivered smoothly on time. Highly recommended. Professional and efficient. Very friendly and easy to work with. Charge reasonably and they know what they are doing.




  • Verified customer

Really really poor

published
Sampath W.

Sampath W.Greater Melbourne (Outer), VIC

  • Verified customer

Vik ( PSD Victoria)

published

Did a great job and delivered smoothly on time. Highly recommended. Professional and efficient. Very friendly and easy to work with. Charge reasonably and they know what they are doing.



Ash

AshGreater Melbourne (Metropolitan), VIC

  • Verified customer

Too expensive with hidden fees

published

They arrived at the pick up location on time and came slightly late to the drop off location, but I was informed of traffic so this was no problem. However, there were several hidden fees like the time it took to find the pick up location and the use of a trolley (which they didn’t use after i had paid an extra $20), too expensive but got the job done at least.


rajiv r.

rajiv r.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Great job by Vik (PSD VICTORIA). Fast and neat.

published

* 2 bedroom town house.
* Short distance : 30 min away.
* Yes they started and finished on time.
They were very professional and obliged to all our request. Fixed all items back.
I highly recommend them.


  • Verified customer

Really great service

published

I had a small move (one bedroom to a couple suburbs away), they finished in an hour and were lovely! Cost less than I thought I would have to spend


KAREN

KARENGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Happy client thank you

published

The boys were on time.
Max and Paras did an excellent job, very caring and manouvred well around corners. Great boys.Would not hesitate to use CBD again. Very good... Thank you.


Peta-Maree

Peta-Maree South East Queensland, QLD

  • Verified customer

The guys in truck no. HGT23, Boota and Guri, were excellent !

published

Boota and Guri in Truck no. HGT23 were great. They were Polite and friendly but also got straight into the work without wasting time.

They respond well to being treated with respect, as we all do.

At first, CBD cancelled/rescheduled a couple of times because their trucks broke down, which was inconvenient. However, as Guri and Boota had a good attitude, were professional and efficient and did a great job, they changed my opinion of CBD.

They were lovely and got the job done efficiently and so I recommend hiring Boota and Guri for your move.

Sherry Mck

Sherry MckSouth East Queensland, QLD

  • Verified customer

Incredibly Inept

published

I wish I'd seen these reviews before I engaged CBD. Truck had insufficient space for the move, the lads (clearly NOT trained in the art of moving) took so long to load anything that my son and I moved the last of my furniture and boxes ourselves. They had no trolley, no blankets to wrap anything in, refused to take my TV, complained bitterly about the heat and the stairs, wanted to be paid before the job was complete. The lads could not problem solve. All too late it became obvious they had no clue what they were doing. Ruined my new leather lounge and will not pay for repairs or damages. Everything I packed survived, everything they touched was scratched or dented. I moved 1km, but cost me $900.

2 comments
CBD Movers
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Sherry Mck
Sherry Mck

You have been supplied these details twice already, but I shall submit them again along with the quote to repair the items you damaged.

Defeated

DefeatedSydney, NSW

  • Verified customer

The Worst Service Experience I've had do not book in this company

published

The Worst Service Experience I've had do not book in this company.
4 chairs a mirror and a side table is all I had to move 40 minutes away. To get the job they were great. So many follow up phone calls emails and sms. That went horribly wrong. They were booked between 9 and 12. I was given a time of 10.30 to 11.30 on the day. 6 phone calls to the call centre in India promising they were always 30 minutes away and still a no show. At 4pm when I rang a last time to cancel. 10 minutes later the driver finally rang to say he was there. Of course we had left the property by then after waiting from 8am. Wasted the whole day for 2 people each waiting at the pick up and delivery addresses. The absolute worst service. Dodgyville Pty Ltd

1 comment
CBD Movers
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rohan j.

rohan j.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Highly unprofessional service...Stay away

published

I had made a booking with CBD movers to move some furniture from my old house in Preston to new house (in Preston too, just a km apart) for 2 BHK house. This was my third booking wth CBD movers and I know the movers tend to waste time but I cannot oversee this experience. They were unreasonably slow, lazy and taking smoke breaks. To drive a km they were probably moving @ 10km/hr and took their own sweet time. When confronted the guys were extremely unprofessional and said that this is how they work.
To top everything off, they damaged the entrance wall of my newly constructed apartment.

On seeking help from customer support, they told us that since we have hurried them during transfer they ended up doing the damage and they are not liable.

1 comment
CBD Movers
CBD Movers A.CBD Movers

Took forever and stole my money

published

They arrived late, were very slow. Took 25 minutes to do the 10 minute drive between locations.
Then insisted that the EFTPOS machine wasn't working and made me get cash out. Charged me for an extra hour and then when a different amount was on the invoice emailed to me, I queried with "customer service" who took almost a month to get back to me. They have refused to refund me the overcharged amount and have been terrible in terms of service.

1 comment
CBD Movers
CBD Movers A.CBD Movers

Brynn B.

Brynn B.Sydney, NSW

  • Verified customer

Waste of time and Money

published
1 comment
CBD Movers
CBD Movers A.CBD Movers

Mon

MonGreater Melbourne (Inner), VIC

  • Verified customer

BEWARE

published

The movers came 2 hours late to move a one bedroom apartment which required lift access, charged 4x the quoted amount and damaged my furniture. My building manager said that on the camera they could see they were just standing around talking on the phone. I have never left a bad review but wouldn’t want anyone else to go through what I went through.

1 comment
CBD Movers
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KERRY

KERRYMetropolitan Adelaide, SA

  • 4 reviews
  • Verified customer

This company should be investigated

published

They have no idea how to move furniture- no packing of your stuff.Turned up late, as said in another review they stunk had to use air freshener.Too slow trying to milk for more money.
Wouldn’t unload till I paid
It was an absolute nightmare.
I hate liars it’s not the Australian way!! Trust in business is number one.I notice 500 5 star reviews and bout 500 1 star !! Always suspect in my view more lies!!
Always the same crap response from the company when challenged.This company won’t be in business if they continue consumer affairs need to investigate.
DO NOT USE THIS COMPANY
Thomas Removalist at South Plympton are 10/10

1 comment
CBD Movers
CBD Movers A.CBD Movers
Jacqui Crouch

Jacqui CrouchSouth East Queensland, QLD

  • Verified customer

Absolutely terrible

published
1 comment
CBD Movers
CBD Movers A.CBD Movers

  • Verified customer

Worst movers I’ve ever seen.

published

Turned up in too small a truck necessitating 2 trips. Damaged my stuff. After first trip went away and didn’t return. Don’t touch these movers - for pocket and blood pressure

1 comment
CBD Movers
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hleach52

hleach52Canberra 2600, ACT

  • 2 reviews
  • Verified customer

Overcharge, slow and scammers

published

When booking, sales staff made out like it would only take a couple of hours at $120/hr (all furniture in a storage unit going to a house about a 5 minute drive away). Was told that if it went over into the next hour, would only be charged per half hour. All sounded good as I thought I would pay at the end and they would be professional about moving. Nope, slow and unsure. Straight up asked for payment and then spoke to each other in a different language and came up with an imaginary amount of $480 (??!!??) I had to pay this and he wanted cash and then made a big deal not to tell the company it was this much. Shameful and I feel so ripped off. I couldn't afford this and there was nothing I could do

1 comment
CBD Movers
CBD Movers A.CBD Movers

Ange

AngeGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Surprised by the other reviews! These guys were great! Quick, careful, respectful and affordable. Highly recommended!

published

Think maybe guys have changed because the 2 that came out to me were great! Highly recommend! Guys were respectful, quick but careful, reasonably priced and truck was huge! Would use again! No issues at all.

1 comment
CBD Movers
CBD Movers A.CBD Movers

pKara

pKaraGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Wrong Truck, 2 Slow Workers, Job Milkers, Flat Tyre Trolley, Rude staff, Language Barriers & more.

published
2 comments
CBD Movers
CBD Movers A.CBD Movers
pKara
pKara

Don't bother messaging me, you guys are scammers and a waste of time. Not going to bother emailing anyone other than the ACCC. Scammers.


Page 1 of 59

Questions & Answers

Stu

Stuasked

How do we submit a complaint for over charging

3 answers
Becky C.
Becky C.

We tried via phone, they said we had to prove they didn't take 1.5 hours, which is ridiculous, however we sent a screen shot of GOOGLE MAPS showing the 13min trip, we were happy to pay a minimum 1 hour, but not be charged 1.5 hours as clearly the the delivery was a lot less than that, and they sneakily overcharged just by handing the eftpos machine to my poor mother. They won't issue a refund. These guys should not ashamed of their behaviour ripping off old ladies. NOT THE AUSTRALIAN WAY!

Stu
Stu

Its ridiculous when you consider they have gps tracking on their trucks to know ecactly where they are and they call their movers constantly to get them to move onto the next job. I tried what I was told to be the complaint line but it rang out. Im sure ACCC would do something about these guys if some more people come forward . Or go to A Current Affair. The bad publicity would kill their dodgy business

Alex
Alex

they wanted to overcharge me for 0.5 hour more but then I stood there and argued for 30 mins. In the end they didn't charge me that extra 30 minutes.


Travis B.

Travis B.asked

I called 15 times and my First call was to book a pick up before 10 am on the Saturday which they couldn't do so fair enough no problem. They then had sold me on an available time on the Sunday which I stated I would need to call back after confirming a specific time on a Sunday. After confirming that this was a great time to make this happen I called back just to find out within three minutes that this was no longer available . I then called up and made a booking for Friday and took the day off to make this happen with the booking confirmed by my email confirmation which just happens to be my first and last name as the same as my details which they had on file and They Couldn couldnt even do that right so Long story short Im back to square one after three days and 15 calls . My question is why should anyone trust you ?

5 answers
Travis B.
Travis B.

So far they've made the wrong booking they've got my wrong details they have charged me for a service that hasnt been able to be provided, so yeah why would anyone trust you

MOVED MY STUFFS
MOVED MY STUFFS

Their five star reviews are fake written by the company themselves, then they post a reply acting like the customer has written the reviews (basically thanking themselves). I know how these scammers operate. Notice also that this shonky business has been posting their reviews on here for 5 years dating back to the oldest complaint. Product review have been allowing this fraud to continue on their page. Also think of the amount of customers don't realize their names are being deceitfully used as part of their scam. Think about the numerous customers that don't even think to place complaints on a review page. They also conduct their fraud under different a.b.n. businesses.

My Moovers frauds


Rhonda C.

Rhonda C.asked

Why won't my review come through?I keep pressing "Submit Review" but nothing happens.I want people to realise what this Company is Really like,Before getting a Quote then getting sucked in and being asked to pay a COMPLETELY DIFFERENT PRICE!!

1 answer
I.L.
I.L.

Hi Rhonda, I had the same issue. To submit a review you need to attach a copy/screenshot of your booking or a letter from them so that product review can verify you.


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