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Reviewer Photos & Videos
Narinder S.South East Queensland, QLD
- Verified customer
Hgt21 was very good for move
Did a great job and delivered smoothly on time. Highly recommended. Professional and efficient. Very friendly and easy to work with. Charge reasonably and they know what they are doing.
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- Verified customer
Really really poor
We arranged for 7am start. They came at 8:30am, looked around and LEFT! If I didn't go downstairs at the time, I wouldn't even have known they were leaving. They explained that it was an office and they were home removers only. They promised someone else will be there soon. We call head office, and alas, apparently no-one was coming - they didnt even know the other guys left! The story they told HQ was different to the story they told us, as they simply didn't want to move office desks! (We told them when booking it was an office!) After half t...Read more
he day on the phone, different two guys finally turn up at 1pm. We needed to help them carry everything, which is what we wanted to avoid in the first place by getting removalists! But the cherry on the cake is when we paid the invoice on Friday (7 days after the move) but the funds haven't cleared yet, they call us on Saturday demanding a payment confirmation, and when we told them it's on the work computer and today is a non-business day and we'll email them on Monday, they said we are wasting their time! Gosh! Pay a bit more and get someone else! It's just not worth it!Similar opinion? Write a review on ieatwords.com.au!
Sampath W.Greater Melbourne (Outer), VIC
- Verified customer
Vik ( PSD Victoria)
Did a great job and delivered smoothly on time. Highly recommended. Professional and efficient. Very friendly and easy to work with. Charge reasonably and they know what they are doing.
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AshGreater Melbourne (Metropolitan), VIC
- Verified customer
Too expensive with hidden fees
They arrived at the pick up location on time and came slightly late to the drop off location, but I was informed of traffic so this was no problem. However, there were several hidden fees like the time it took to find the pick up location and the use of a trolley (which they didn’t use after i had paid an extra $20), too expensive but got the job done at least.
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rajiv r.Greater Melbourne (Metropolitan), VIC
- Verified customer
Great job by Vik (PSD VICTORIA). Fast and neat.
* 2 bedroom town house.
* Short distance : 30 min away.
* Yes they started and finished on time.
They were very professional and obliged to all our request. Fixed all items back.
I highly recommend them.
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- Verified customer
Really great service
I had a small move (one bedroom to a couple suburbs away), they finished in an hour and were lovely! Cost less than I thought I would have to spend
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KARENGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Happy client thank you
The boys were on time.
Max and Paras did an excellent job, very caring and manouvred well around corners. Great boys.Would not hesitate to use CBD again. Very good... Thank you.
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Peta-Maree South East Queensland, QLD
- Verified customer
The guys in truck no. HGT23, Boota and Guri, were excellent !
Boota and Guri in Truck no. HGT23 were great. They were Polite and friendly but also got straight into the work without wasting time.
They respond well to being treated with respect, as we all do.
At first, CBD cancelled/rescheduled a couple of times because their trucks broke down, which was inconvenient. However, as Guri and Boota had a good attitude, were professional and efficient and did a great job, they changed my opinion of CBD.
They were lovely and got the job done efficiently and so I recommend hiring Boota and Guri for your move.
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Sherry MckSouth East Queensland, QLD
- Verified customer
Incredibly Inept
I wish I'd seen these reviews before I engaged CBD. Truck had insufficient space for the move, the lads (clearly NOT trained in the art of moving) took so long to load anything that my son and I moved the last of my furniture and boxes ourselves. They had no trolley, no blankets to wrap anything in, refused to take my TV, complained bitterly about the heat and the stairs, wanted to be paid before the job was complete. The lads could not problem solve. All too late it became obvious they had no clue what they were doing. Ruined my new leather lounge and will not pay for repairs or damages. Everything I packed survived, everything they touched was scratched or dented. I moved 1km, but cost me $900.
2 comments
You have been supplied these details twice already, but I shall submit them again along with the quote to repair the items you damaged.
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DefeatedSydney, NSW
- Verified customer
The Worst Service Experience I've had do not book in this company
The Worst Service Experience I've had do not book in this company.
4 chairs a mirror and a side table is all I had to move 40 minutes away. To get the job they were great. So many follow up phone calls emails and sms. That went horribly wrong. They were booked between 9 and 12. I was given a time of 10.30 to 11.30 on the day. 6 phone calls to the call centre in India promising they were always 30 minutes away and still a no show. At 4pm when I rang a last time to cancel. 10 minutes later the driver finally rang to say he was there. Of course we had left the property by then after waiting from 8am. Wasted the whole day for 2 people each waiting at the pick up and delivery addresses. The absolute worst service. Dodgyville Pty Ltd
1 comment
CBD Movers A.CBD Movers
Dear Customer,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
rohan j.Greater Melbourne (Metropolitan), VIC
- Verified customer
Highly unprofessional service...Stay away
I had made a booking with CBD movers to move some furniture from my old house in Preston to new house (in Preston too, just a km apart) for 2 BHK house. This was my third booking wth CBD movers and I know the movers tend to waste time but I cannot oversee this experience. They were unreasonably slow, lazy and taking smoke breaks. To drive a km they were probably moving @ 10km/hr and took their own sweet time. When confronted the guys were extremely unprofessional and said that this is how they work.
To top everything off, they damaged the entrance wall of my newly constructed apartment.
On seeking help from customer support, they told us that since we have hurried them during transfer they ended up doing the damage and they are not liable.
1 comment
CBD Movers A.CBD Movers
Dear Rohan,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
Took forever and stole my money
They arrived late, were very slow. Took 25 minutes to do the 10 minute drive between locations.
Then insisted that the EFTPOS machine wasn't working and made me get cash out. Charged me for an extra hour and then when a different amount was on the invoice emailed to me, I queried with "customer service" who took almost a month to get back to me. They have refused to refund me the overcharged amount and have been terrible in terms of service.
1 comment
CBD Movers A.CBD Movers
Dear Customer,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
Brynn B.Sydney, NSW
- Verified customer
Waste of time and Money
Company came on time, but then decided to go on lunch for 30 mins while we sat waiting for them to start.
Two smaller weak guys turned up to move the stuff - One Item slowly at a time up and down the lifts - Even though it would make more sense to fill the lift and then go down. The time it took for them to load each item in the truck was unbearable!
Every-time we turned our backs they would be sitting resting, texting or on the phone to someone.
Originally Quoted 3hrs to load up and unload the truck but took about 6 hours and they didn't e...Read more
ven finish the job! Got half way through the move and then needed to be paid before the unloaded everything! It was as though they had never moved before and the company had just taken two random ppl and given them a job for the day!1 comment
CBD Movers A.CBD Movers
Dear Customer,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
MonGreater Melbourne (Inner), VIC
- Verified customer
BEWARE
The movers came 2 hours late to move a one bedroom apartment which required lift access, charged 4x the quoted amount and damaged my furniture. My building manager said that on the camera they could see they were just standing around talking on the phone. I have never left a bad review but wouldn’t want anyone else to go through what I went through.
1 comment
CBD Movers A.CBD Movers
Dear Customer,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
KERRYMetropolitan Adelaide, SA
- 4 reviews
- Verified customer
This company should be investigated
They have no idea how to move furniture- no packing of your stuff.Turned up late, as said in another review they stunk had to use air freshener.Too slow trying to milk for more money.
Wouldn’t unload till I paid
It was an absolute nightmare.
I hate liars it’s not the Australian way!! Trust in business is number one.I notice 500 5 star reviews and bout 500 1 star !! Always suspect in my view more lies!!
Always the same crap response from the company when challenged.This company won’t be in business if they continue consumer affairs need to investigate.
DO NOT USE THIS COMPANY
Thomas Removalist at South Plympton are 10/10
1 comment
CBD Movers A.CBD Movers
Dear Kerry,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
Jacqui CrouchSouth East Queensland, QLD
- Verified customer
Absolutely terrible
Moving from a 4 bedroom house which was clearly conveyed during the booking process. 2 men turn up in a truck that is very obviously not big enough to do the job in one trip. No problem, I thought, as I'm not moving far. They had trouble moving my furniture without banging into walls and refused to take my televisions. They really didn't seem to know what they were doing. Eventually the truck was full and we left for the new place. When we get there, they start to unload the furniture, they were so slow, and not putting anything where I asked t...Read more
hem to, that my sons and I were helping to unload the truck. Then, they said that I had to pay, even though the job was only half finished. They wanted to charge me way over what I had been quoted because they had to make 2 trips! They held my furniture hostage until I paid, and head office were worse than useless. Once all the furniture was off the truck, I told them to leave them I hired a truck and finished the job myself. I have put in a complaint with customer service, and I use that term very loosely, but no-one has bothered to get in touch. Avoid this company like the plague!1 comment
CBD Movers A.CBD Movers
Dear Jacqui,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Worst movers I’ve ever seen.
Turned up in too small a truck necessitating 2 trips. Damaged my stuff. After first trip went away and didn’t return. Don’t touch these movers - for pocket and blood pressure
1 comment
CBD Movers A.CBD Movers
Dear Errol,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
hleach52Canberra 2600, ACT
- 2 reviews
- Verified customer
Overcharge, slow and scammers
When booking, sales staff made out like it would only take a couple of hours at $120/hr (all furniture in a storage unit going to a house about a 5 minute drive away). Was told that if it went over into the next hour, would only be charged per half hour. All sounded good as I thought I would pay at the end and they would be professional about moving. Nope, slow and unsure. Straight up asked for payment and then spoke to each other in a different language and came up with an imaginary amount of $480 (??!!??) I had to pay this and he wanted cash and then made a big deal not to tell the company it was this much. Shameful and I feel so ripped off. I couldn't afford this and there was nothing I could do
1 comment
CBD Movers A.CBD Movers
Dear Customer,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
AngeGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Surprised by the other reviews! These guys were great! Quick, careful, respectful and affordable. Highly recommended!
Think maybe guys have changed because the 2 that came out to me were great! Highly recommend! Guys were respectful, quick but careful, reasonably priced and truck was huge! Would use again! No issues at all.
1 comment
CBD Movers A.CBD Movers
Dear Ange,
Thank you for leaving a positive rating. Your positive words makes us feel ecstatic and will motivate our team to do even better jobs going forward. ... Read more
We hope you will use our services again whenever needed. Kind Regards, CBD MoversSimilar opinion? Write a review on ieatwords.com.au!
pKaraGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Wrong Truck, 2 Slow Workers, Job Milkers, Flat Tyre Trolley, Rude staff, Language Barriers & more.
- They came late, with a much smaller truck than had been organised
- They bought a moving trolley with flat wheels & refused to go pump the tyres
- Couldn't move the fridge because of this & they refused to send another trolley (fridge still at old property now)
- Wasted 3 hours on the phone trying to get CBD Movers to agree to come back, which they did agree when it was time to pay, call the next day to organised & now they are refusing.
- The 2 blokes where unbelievably slow, trying to milk the job, thankfully me & my brother where there s...Read more
2 comments
CBD Movers A.CBD Movers
Dear Customer,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD MoversDon't bother messaging me, you guys are scammers and a waste of time. Not going to bother emailing anyone other than the ACCC. Scammers.
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Questions & Answers
Stuasked
How do we submit a complaint for over charging
3 answers
We tried via phone, they said we had to prove they didn't take 1.5 hours, which is ridiculous, however we sent a screen shot of GOOGLE MAPS showing the 13min trip, we were happy to pay a minimum 1 hour, but not be charged 1.5 hours as clearly the the delivery was a lot less than that, and they sneakily overcharged just by handing the eftpos machine to my poor mother. They won't issue a refund. These guys should not ashamed of their behaviour ripping off old ladies. NOT THE AUSTRALIAN WAY!
Its ridiculous when you consider they have gps tracking on their trucks to know ecactly where they are and they call their movers constantly to get them to move onto the next job. I tried what I was told to be the complaint line but it rang out. Im sure ACCC would do something about these guys if some more people come forward . Or go to A Current Affair. The bad publicity would kill their dodgy business
they wanted to overcharge me for 0.5 hour more but then I stood there and argued for 30 mins. In the end they didn't charge me that extra 30 minutes.
Travis B.asked
I called 15 times and my First call was to book a pick up before 10 am on the Saturday which they couldn't do so fair enough no problem. They then had sold me on an available time on the Sunday which I stated I would need to call back after confirming a specific time on a Sunday. After confirming that this was a great time to make this happen I called back just to find out within three minutes that this was no longer available . I then called up and made a booking for Friday and took the day off to make this happen with the booking confirmed by my email confirmation which just happens to be my first and last name as the same as my details which they had on file and They Couldn couldnt even do that right so Long story short Im back to square one after three days and 15 calls . My question is why should anyone trust you ?
5 answers
So far they've made the wrong booking they've got my wrong details they have charged me for a service that hasnt been able to be provided, so yeah why would anyone trust you
Their five star reviews are fake written by the company themselves, then they post a reply acting like the customer has written the reviews (basically thanking themselves). I know how these scammers operate. Notice also that this shonky business has been posting their reviews on here for 5 years dating back to the oldest complaint. Product review have been allowing this fraud to continue on their page. Also think of the amount of customers don't realize their names are being deceitfully used as part of their scam. Think about the numerous customers that don't even think to place complaints on a review page. They also conduct their fraud under different a.b.n. businesses.
My Moovers frauds
Rhonda C.asked
Why won't my review come through?I keep pressing "Submit Review" but nothing happens.I want people to realise what this Company is Really like,Before getting a Quote then getting sucked in and being asked to pay a COMPLETELY DIFFERENT PRICE!!
1 answer
Hi Rhonda, I had the same issue. To submit a review you need to attach a copy/screenshot of your booking or a letter from them so that product review can verify you.
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CBD Movers A.CBD Movers
Dear Sherry,
We appreciate your feedback and apologize for the inconvenience. We request you to submit a complaint with your booking details by following the email below so that we can investigate the matter.... Read more
The email address is: [email protected] Kind regards, CBD Movers