Cebu Pacific Air

When all flights were cancelled because of this virus, and not hearing any word about my flight I tried to contact Cebu Pacific for information but could I get through to them..."No!"

They had no email to contact, I mean who in this day and age has no "email", so you would think a Company like an Airline would have one but no.

All they had was several "international" phone numbers, as if I was going to waste a ton of money calling them up on an international number and then be put on hold for half an hour.

Oh they also had an address to writ...Read more

Cebu cancelled 2 of my flights for 2 people without notification. No option to get refund or modify booking as status online was cancelled. 2nd flights - called to move our cancelled flights, they didn't offer refund, only provided travel fund, even though the call was made after they announced full refund. In the end this moved flight was cancelled. 3rd flights - Due to lockdowns, modified to another flight & had to pay the fare difference, couldn't use travel fund online & couldn't call. This flight got cancelled again with no reason provided...Read more

We received an email from Cebu Pacific late at night of the 27th December 2022, regarding our 6pm flight on the 29th, that it is delayed by 2 hours which ruins our scheduled plans. We have other family members (passengers) who received the same notice. We were all online, checking which flight to reschedule and noticed some where booked out after selection so, I checked the 4pm flight whilst another family member checked the 6am flight. From there we decided to go with the 6am flight when I realised our flights were confirmed to 4pm. The page t...Read more

Please don't book cebu Pacific. You have alot of better options from Austrailia. I booked return flights only to have then changed by Cebu 2 weeks out from traveling. The new times meant our trip was shorter. Cebu offered a refund and said this would take 20 business days. It has now been 6 weeks and I still have no refund. I have tried calling and emailing to follow up on my refund and get no where!. The service is pretty poor. When I called again yesterday I was now advised that the refund would take up to 3 months. This is not the f...Read more

Melbourne to Manila: The baggage check-in process at Melb Airport is the worst I have ever experienced anywhere in the world. Chaotic queues that make no sense. Prepare to break through the queues and get to the middle section to print your own baggage tags and boarding pass and make your way out of the middle section to find the starting point of the queues. Once there, be prepared to wait for a full 2 hours or more to 'drop' your bags off. Inflight is similar to all budget flights, it is BYO entertainment and if you ordered food while bo...Read more

I just want to express my disappointment with this airline when it comes to family emergencies. I missed my Cebu flight from Manila to go home in Melbourne due to the passing of my grandma in March 2022.

When I asked the Cebu personnel at the Manila (ninoy aquino international airport) if I can get my money back they wouldn't allow it even though they asked me to present them with all the required documents, for example death certificate, any necessary I.D which I had. I was hoping to sort it all out but they told me I needed to go to a Cebu ...Read more

I booked a flight and organized annual leave to visit my grandparents who were dying. The flight was cancelled and rescheduled for the following day. the next that flight was cancelled too. (WHY CAN'T THEY PROVIDE ANOTHER PLANE?). Cebu pacific offered no help to get me to the Philippines in the annual leave envelope available I had to abandon the trip. I couldn't even book with another airline as i was told it would take up to 10 days to get a refund.
They did offer a free one way trip, as compensation, if taken within 6 months. My next an...Read more

Paid about $450 for return Melbourne to Manila flights with luggage which is very cheap, the cheapest I have seen. Departing flight was on schedule which is a bonus when the arrival time is 11.15 pm (2.15am Melb time). Return flight is an ungodly 5.00am. After every one boarded and was ready for take off an announcement was made for everyone to exit the plane due to 'technical issues'. A new plane was sent for and we left close to three hours later. A lady I was sitting next to told me that we were fortunate it was only a three hour delay on ...Read more

TERRIBLE!!! The worst airline and poor customer service my family came across in dealing with issues ... in every rule there is always an exemption. The CSR says, we just follow company policies and procedures, blahh blahh blahh... They have to take consideration that if its a direct family that needs transfer of name, it should be doable. Even if needs to pay extra for the transfer fee.
Both my in-laws purchase a ticket and both didnt receive their iterinary. My husband has to call and wasted time just to be on the phone dealing with wherein ...Read more

SYD to MNL flight
Flight was delayed for 1 hour
Air conditioning malfunctioned
All under Australian Summer conditions
People cooking inside plane for 45 minutes
No crew to be seen, as if they hid somewhere to avoid customers or to cool off themselves
No water, no towels, no assurances, nothing given during ordeal
No action from pilot, only a singular murmur midway telling customers ac was broken

Honestly their issues are getting worse every time. Not sure if it's worth riding here anymore. Definitely not when paying full price!!! ...Read more