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T.TrajkovskiGreater Melbourne (Outer), VIC
Submitted Claim....No drama at all.
Policy was great value compared to others. Allowed to tailor it to my needs and usage with lay up cover. Lodged a claim online and everything went smoothly. Claim approved within a day. Claims Officer stayed in contact and updated me on progression of repairs. All round a Pleasant experience. Totally recommend Club Marine.
1 comment
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Hank R.Western Australia
claim made
There are 3 facets to any insurance policy: the extend to what is covered, the yearly cost, and lastly, if one makes a claim: how easy, how fair, and how quickly the claim is dealt with.
In my case, the coverage for my large sailing boat suited my needs, I think the yearly premium is fair, and then..... I had a to make a claim. Never made a marine claim before, but it was easy, they didn't make me feel guilty (although I was at fault), and I could not fault the whole process. But...... I was waiting for my next yearly bill, and no, there was no big increase compared with he previous year, a small increase in order of CPI I would say.
So full marks for Club Marine.
1 comment
Club MarineClub Marine Insurance
Hi Hank,
Thank you for your detailed and positive feedback. We try to make the process easy, quick and fair. So glad we could help you with all facets of our policy when you needed us!
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TimPerth, WA
Hassell free claim
Had a claim against my damaged boat while towing, all approved and sorted within an hour of sending all the correct information. Now all repaired and back on the water.
Great service and highly recommend Club Marine.
1 comment
Club MarineClub Marine Insurance
Hi Tim,
Thanks for the fabulous feedback! Approved in 1 hour, wow! We pride ourselves on being able to provide a fast and easy service. It does help to have all the documents ready at the time of l... Read more
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Lloyd. FisherPeel, WA
- 2 reviews
Great company good to deal with, very helpful.
Good fair price,staff where easy to talk to and very helpful.
Had to make a claim from the time I phoned to the finished repair was quick, hassle free and I was asked was I happy with the repair job.
1 comment
Club MarineClub Marine Insurance
Hi Lloyd,
Thank your for the wonderful feedback. Our aim is to make the process as easy, fast, and as you said, "hassle free", as possible. Glad we could help you amicably throughout the whole process.
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" Do unto others as you would have them do to you" - Thank You Club Marine
We know how hard it is to make a dollar - so when we needed to make a claim, we shopped around to find the best deal as if we were paying for it without being insured by Club Marine. We found a couple of good acceptable quotes and both were accepted by Club Marine. However, we then found the last quote which was excellent and submitted that in lieu of the first two.
Club Marine responded to us with the same generosity and respect we had shown them and for which we will always be grateful and happy to remain as clients of Club Marine because of their fairness to us also. - Thank you also to the personable people with whom we spoke - all very obliging and caring -
particularly Bill!
Best wishes to all who helped us. The Watsons
1 comment
Club MarineClub Marine Insurance
Hello The Watsons,
What wonderful feedback. Thank you. We pride ourselves in providing a professional fair service. Our mindset is in acting in the best interest of our members. Having such grateful... Read more
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HaldunSydney, NSW
Fantastic
Policy is fantastic and Liz was such a huge help with everything.
Everything went so smoothly never had an insurance company that was so helpful with everything, to anyone looking for boat insurance do not go past Club Marine.
1 comment
Club MarineClub Marine Insurance
Hello Haldun,
Thank you for your recommendation and fabulous feedback! We try to be professional, helpful and make what can be a stressful situation easy. So glad we have hit the mark and could support you when you needed us!
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Graham FranklinSydney, NSW
Very happy with the claim process
I was very impressed with how the claim was handled and rolled out, very professional and very polite. I would recommend Club Marine insurance to all my friends and family.
1 comment
Club MarineClub Marine Insurance
Hello Graham,
Wow. Very impressed! Very professional. What great feedback. We strive to make the process friendly and provide a professional service, so we are very pleased to hear we have hit our target. Thank you for the recommendation too.
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Quick and professional!
Cant fault them when it comes to making a claim. Made easy and hassle free and followed up on in a timely manner. Well done club marine great customer service.
1 comment
Club MarineClub Marine Insurance
Hi Tracey,
We really to pride ourselves on providing great service, so we love to hear this type of feedback! Thank you.
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Matt SSouth East Queensland, QLD
Quick & Painless approval of Repairs
Process was very Simple, Claim made 1 day then follow up calls the next few days to get Quotes & Photos returned. Quote was approved without to much fuss and boat was back on the Water
1 comment
Club MarineClub Marine Insurance
Hi Matt,
Glad to hear that we could get you back out on the water quickly without much fuss.
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Jake AnningNorth Queensland, QLD
I like it a lot
I am a first time Boat owner and taking out a policy with Club Marine has been the easiest thing so far in regards to owning a boat. Also I was just updating my policy about where my boat is stored and it was a breeze.
Love the magazine subscription aswell.
1 comment
Club MarineClub Marine Insurance
Hi Jake,
Thank you for your feedback! It great to know we have made the process nice and easy for our Members!
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Tony Devers
- 2 reviews
Lay up needs to be reviewed
Apparently I cannot use the "lay up" discount as my boat is moored on a Seapen, out of the water, on my private jetty! This is a secure gated community, with waterways patrolled and cctv cameras prominent.
1 comment
Club MarineClub Marine Insurance
Hi Tony,
I understand that must be disappointing, unfortunately although it sounds like you property is very safe and secure there are still other risks with having your vessel out in the open. Feel ... Read more
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Insurance premium Rip off
We bought a boat in November2018 and in December 2018 there was a fire on the boat and it was deemed a write off. The boat was insured for $61,000 and we were paid this out in full after an enormous amount of work by myself. Club Marine claims officers I found to be horrific with communication and any information that I received was after I sent daily emails.
After the claim was settled I asked about a refund on my policy as I had paid to insure the boat for 12 months and after the boat fire Club Marine effectively became the owners, so I o...Read more
nly owed the boat for 6 w weeks. I have been told by Club Marine that I will not get a refund on my insurance policy because they paid out on the claim in full. Are they not meant to do that when you are insured and in no way to blame for the accident?? Isnt it fraudulent to keep premium money for something that you no longer own?? I now understand why Boat owners in Western Australia are turning to RAC for boat insurance!!1 comment
Club MarineClub Marine Insurance
Hi Kath,
I'm sorry that you were disappointed with your claims experience. We pride ourselves on providing 5 star service and it seems we have not achieved this on your claim. ... Read more
In relation to your premium deduction, I understand that this can be confusing, however I can confirm that this is standard insurance practice when property becomes a "total loss". I have provided some links below which refer to payment of premiums at the time of a total loss from independent insurance information websites. These examples are vehicle insurance however the premise is the same across the board. This information is also available in our own Product Disclosure Statement. I hope this information assists with your enquiry, however should have any questions please do not hesitate to contact me. Regards, Alisha https://mva.financialrights.org.au/dtop/my-car-is-a-total-loss-can-they-deduct-my-premiums-ctp-and-registration/?noc=1 https://insurancelaw.org.au/factsheets/my-car-has-been-written-off-by-my-insurer-what-deductions-can-my-insurer-make-from-my-payout-factsheet/ https://www.canstar.com.au/car-insurance/car-insurancecar-write-off-procedureSimilar opinion? Write a review on ieatwords.com.au!
EricBunbury
- 2 reviews
- 4 likes
Excellent policy and service
The best insurance company that I have had to deal with. A very easy process to take out a policy. Made a claim in the past and that was also very painless.
1 comment
Club MarineClub Marine Insurance
Hi Eric! Best Insurance Company! Wow, Thank you! We really do aim to provide the best service to our members, so it is fantastic when we hear feedback such as this because it means we are hitting that target!
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keith mPeel, WA
good quality insurance at reasonable cost
I recently made a claim with Club Marine for a number of items items stolen from my boat. There where no problems or difficulty in submitting my claim. The claim was resolved to my satisfaction very quickly.
1 comment
Club MarineClub Marine Insurance
Hi Keith, thank you for your wonderful feedback! Glad that we could get your claim settled quickly for you to get you back out on the water.
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Rob SSydney, NSW
STORM DAMAGE CLAIM
Club Marine could not have been more helpful, my claim was processed quickly with plenty of feedback and follow up calls to make sure that I was satisfied.
The suppliers were happy to be working with Club Marine paying them directly
1 comment
Club MarineClub Marine Insurance
Hi Rob, we work with over 700 recommended service centres, riggers and surveyors Australia-wide, so it always great when they also make the claims process nice and easy!
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SolAU
Small claim
I recently made a claim on a transducer. After after striking an object. The necessary information was emailed to Club Marine and the confirmation for repairs was received less than 30 minutes later. You can't complain about that sort of service.
1 comment
Club MarineClub Marine Insurance
Hi Sol, 30 minutes, how great is that! So happy we could get your claim finalised quickly and back out on the water to enjoy what is left of the good weather.
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Anf
- 3 reviews
Fast and quick claim process
Damaged boat gel coat when putting boat back on trailer and claim process was quick and simple. No issues at all. First time claim and will definitely stay with club marine.
1 comment
Club MarineClub Marine Insurance
Hi, Thank you for your feedback! I'm glad that we could make your first claim quick and simple.
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CraigHunter Region, NSW
Insurance policy
I was with club marine for two years. Price was competitive but after two years the policy goes from agreed value to market value. Could not tell me market value
3 comments
Club MarineClub Marine Insurance
Hi Craig,
Sorry, we understand how frustrating this would be. ... Read more
Market Values are individual to the vessel, motor and Trailer as no two are alike (unlike motor insurance). If you were to have an incident in your vessel, we would provide your vessel information, including condition, age, specifications and any accessories to reputable suppliers and repairs from your area to make sure that we are obtaining a true Market Value of your vessel. I would be happy to discuss this further if you would like to contact me. Alisha 1300 002 582I dont know how you could give me a price for a premium but could not give me a pay out price. Doesnt make sence to me. If i pay a certain amount it should give me that amount of cover
Club MarineClub Marine Insurance
Hi Craig,
Apologies in the late reply, Product Review forgot to send me a notification of your question. ... Read more
We base our premiums on the amount you nominate for the 'sum insured' for your vessel, which we can cover your vessel up to at the time of a total loss. If you vessel is deemed a total loss and the market value is under the sum insured you have nominated, you could be entitled to a refund of premium for any difference between the market value and the Sum Insured listed on your policy. We do also have the option of an Agreed Value on a number of different types of vessels (not all vessels), which we can discuss with you if you would to contact one of our friendly member services team. Regards, AlishaSimilar opinion? Write a review on ieatwords.com.au!
John SymeSydney Surrounds, NSW
Club Marine puts the customer first
Excellent support and follow up. Would recommend to any boat owner. Communication was excellent with my ship wright and I during the whole repair process. I give you piece of mind that if your boat in damaged in an accident or storm Club Marine are there to help.
1 comment
Club MarineClub Marine Insurance
Wow John, thank you for the feedback! It is always fantastic to hear when we have hit the mark! I'm glad that we could assist when you need it most!
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App Site
Very easy to navigate and to use. Its a easy way to change lay up periods and keeping track of my policy. I use this app to keep an eye on my policy,weather, safety etc.
1 comment
Club MarineClub Marine Insurance
Hi Robert! Thanks for the feedback on our App! Don't forget to check out our YouTube channel "Club Marine TV" as well! We have heaps of advice and tips to keep you on the water!
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Club MarineClub Marine Insurance
Hi T,
s professional as possible. The policy flexibility allows us to provide a tailor made service. So glad it fits your needs.Wow! Thank you for your fantastic feedback. A claim approved within a day! Wow. The benefit of on-line claims! So glad to hear this. Club Marine strive to make the process as simple, yet a... Read more