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Reviews

4.4

489 reviews
5
(378)
4
(35)
3
(10)
2
(4)
1
(62)
  • Value for Money
    4.5 (84)
  • Transparency
    4.7 (82)
  • Customer Service
    4.8 (82)
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T.Trajkovski

T.TrajkovskiGreater Melbourne (Outer), VIC

Submitted Claim....No drama at all.

published

Policy was great value compared to others. Allowed to tailor it to my needs and usage with lay up cover. Lodged a claim online and everything went smoothly. Claim approved within a day. Claims Officer stayed in contact and updated me on progression of repairs. All round a Pleasant experience. Totally recommend Club Marine.



1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
Hank R.

Hank R.Western Australia

claim made

published

There are 3 facets to any insurance policy: the extend to what is covered, the yearly cost, and lastly, if one makes a claim: how easy, how fair, and how quickly the claim is dealt with.
In my case, the coverage for my large sailing boat suited my needs, I think the yearly premium is fair, and then..... I had a to make a claim. Never made a marine claim before, but it was easy, they didn't make me feel guilty (although I was at fault), and I could not fault the whole process. But...... I was waiting for my next yearly bill, and no, there was no big increase compared with he previous year, a small increase in order of CPI I would say.
So full marks for Club Marine.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Hank,
Thank you for your detailed and positive feedback. We try to make the process easy, quick and fair. So glad we could help you with all facets of our policy when you needed us!



Tim

TimPerth, WA

Hassell free claim

published

Had a claim against my damaged boat while towing, all approved and sorted within an hour of sending all the correct information. Now all repaired and back on the water.
Great service and highly recommend Club Marine.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
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Lloyd. Fisher

Lloyd. FisherPeel, WA

  • 2 reviews

Great company good to deal with, very helpful.

published

Good fair price,staff where easy to talk to and very helpful.
Had to make a claim from the time I phoned to the finished repair was quick, hassle free and I was asked was I happy with the repair job.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Lloyd,
Thank your for the wonderful feedback. Our aim is to make the process as easy, fast, and as you said, "hassle free", as possible. Glad we could help you amicably throughout the whole process.

" Do unto others as you would have them do to you" - Thank You Club Marine

published

We know how hard it is to make a dollar - so when we needed to make a claim, we shopped around to find the best deal as if we were paying for it without being insured by Club Marine. We found a couple of good acceptable quotes and both were accepted by Club Marine. However, we then found the last quote which was excellent and submitted that in lieu of the first two.
Club Marine responded to us with the same generosity and respect we had shown them and for which we will always be grateful and happy to remain as clients of Club Marine because of their fairness to us also. - Thank you also to the personable people with whom we spoke - all very obliging and caring -
particularly Bill!
Best wishes to all who helped us. The Watsons

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
Haldun

HaldunSydney, NSW

Fantastic

published

Policy is fantastic and Liz was such a huge help with everything.
Everything went so smoothly never had an insurance company that was so helpful with everything, to anyone looking for boat insurance do not go past Club Marine.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Haldun,
Thank you for your recommendation and fabulous feedback! We try to be professional, helpful and make what can be a stressful situation easy. So glad we have hit the mark and could support you when you needed us!

Graham Franklin

Graham FranklinSydney, NSW

Very happy with the claim process

published

I was very impressed with how the claim was handled and rolled out, very professional and very polite. I would recommend Club Marine insurance to all my friends and family.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Graham,
Wow. Very impressed! Very professional. What great feedback. We strive to make the process friendly and provide a professional service, so we are very pleased to hear we have hit our target. Thank you for the recommendation too.

Quick and professional!

published

Cant fault them when it comes to making a claim. Made easy and hassle free and followed up on in a timely manner. Well done club marine great customer service.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Tracey,
We really to pride ourselves on providing great service, so we love to hear this type of feedback! Thank you.

Matt S

Matt SSouth East Queensland, QLD

Quick & Painless approval of Repairs

published

Process was very Simple, Claim made 1 day then follow up calls the next few days to get Quotes & Photos returned. Quote was approved without to much fuss and boat was back on the Water

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Matt,
Glad to hear that we could get you back out on the water quickly without much fuss.

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Jake Anning

Jake AnningNorth Queensland, QLD

I like it a lot

published

I am a first time Boat owner and taking out a policy with Club Marine has been the easiest thing so far in regards to owning a boat. Also I was just updating my policy about where my boat is stored and it was a breeze.
Love the magazine subscription aswell.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Jake,
Thank you for your feedback! It great to know we have made the process nice and easy for our Members!

Tony Devers

Tony Devers

  • 2 reviews

Lay up needs to be reviewed

published

Apparently I cannot use the "lay up" discount as my boat is moored on a Seapen, out of the water, on my private jetty! This is a secure gated community, with waterways patrolled and cctv cameras prominent.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Insurance premium Rip off

published
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
Eric

EricBunbury

  • 2 reviews
  • 4 likes

Excellent policy and service

published

The best insurance company that I have had to deal with. A very easy process to take out a policy. Made a claim in the past and that was also very painless.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Eric! Best Insurance Company! Wow, Thank you! We really do aim to provide the best service to our members, so it is fantastic when we hear feedback such as this because it means we are hitting that target!

keith m

keith mPeel, WA

good quality insurance at reasonable cost

published

I recently made a claim with Club Marine for a number of items items stolen from my boat. There where no problems or difficulty in submitting my claim. The claim was resolved to my satisfaction very quickly.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Keith, thank you for your wonderful feedback! Glad that we could get your claim settled quickly for you to get you back out on the water.

Rob S

Rob SSydney, NSW

STORM DAMAGE CLAIM

published

Club Marine could not have been more helpful, my claim was processed quickly with plenty of feedback and follow up calls to make sure that I was satisfied.
The suppliers were happy to be working with Club Marine paying them directly

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Rob, we work with over 700 recommended service centres, riggers and surveyors Australia-wide, so it always great when they also make the claims process nice and easy!

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Sol

SolAU

Small claim

published

I recently made a claim on a transducer. After after striking an object. The necessary information was emailed to Club Marine and the confirmation for repairs was received less than 30 minutes later. You can't complain about that sort of service.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Sol, 30 minutes, how great is that! So happy we could get your claim finalised quickly and back out on the water to enjoy what is left of the good weather.

Anf

Anf

  • 3 reviews

Fast and quick claim process

published

Damaged boat gel coat when putting boat back on trailer and claim process was quick and simple. No issues at all. First time claim and will definitely stay with club marine.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi, Thank you for your feedback! I'm glad that we could make your first claim quick and simple.

Craig

CraigHunter Region, NSW

Insurance policy

published

I was with club marine for two years. Price was competitive but after two years the policy goes from agreed value to market value. Could not tell me market value

3 comments
Club Marine Insurance
Club MarineClub Marine Insurance
Craig
Craig

I dont know how you could give me a price for a premium but could not give me a pay out price. Doesnt make sence to me. If i pay a certain amount it should give me that amount of cover

Club Marine Insurance
Club MarineClub Marine Insurance
John Syme

John SymeSydney Surrounds, NSW

Club Marine puts the customer first

published

Excellent support and follow up. Would recommend to any boat owner. Communication was excellent with my ship wright and I during the whole repair process. I give you piece of mind that if your boat in damaged in an accident or storm Club Marine are there to help.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Wow John, thank you for the feedback! It is always fantastic to hear when we have hit the mark! I'm glad that we could assist when you need it most!

App Site

published

Very easy to navigate and to use. Its a easy way to change lay up periods and keeping track of my policy. I use this app to keep an eye on my policy,weather, safety etc.

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Robert! Thanks for the feedback on our App! Don't forget to check out our YouTube channel "Club Marine TV" as well! We have heaps of advice and tips to keep you on the water!

Page 5 of 25
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Questions & Answers

Tim

Timasked

Who insures houseboats in Mandurah? Does Club Marine still do this?

2 answers
Graham
Graham

Sorry have no idea, however, try WFI who insured my boat without a problem

Brad
Brad

Nautilus Marine insurance are the best insurer

Mikel

Mikelasked

Has anybody had experience with topsail marine insurance?

2 answers
Michelle
Michelle

I haven't heard of them, Mikel. Are they an Australian company?

Mikel
Mikel

They are a British company with an Australian office in Fremantle.

Get an answer from our members and Club Marine Insurance representatives

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