Phil SSydney, NSW
- 3 reviews
- Verified customer
disgraceful .... appalling
Few years back a staff a member stole of lost over $1700 of my belongings out of Conroys store after I had attended to store one day. At no time did the company acknowledge of accept responsibility for the theft. The insurance of course paid less than replacement value and I lost both items and money. Late last year I retrieved my home contents to find a precious solid oak antique dining table had been appallingly mauled by Conroys staff. So bad is the damage that they actually broke the joints in the table top as well as gouging, yes gouging two huge sections of the top of the table. There were at least a half dozen other damages to furnitures and appliances. If you value your things don't have this company move them.
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DisplayAt home
- 4 reviews
- Verified customer
Frustrating experience
Moving half a house in shared container from Aussie to NZ.
Great contact initially with consultant. After signing the contract, very poor contact. No more phone calls and few follow ups. Sent emails to move manager and stat manager. No return emails.
Was quoted (verbally) 5 weeks to max 7 weeks delivery to the door from pick up date.
Still waiting and it is now almost 7 weeks. Have received an email saying to not expect it till into the New Year. What the heck does that mean anyway.
I will come back and update once i FINALLY do receive the go...Read more
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VerusSydney, NSW
- 3 reviews
- 1 like
- Verified customer
They don't take responsibility
Recently I relocated from the Netherlands to Australia. Packing and shipping of my furniture in the Netherlands was done by Hazeleger, who did an excellent job. Unfortunately I can't say the same about Conroy, who took care of the delivery in Australia. Unlike Hazeleger, Conroy appeared to be more interested in money than in customer satisfaction. I will definitely avoid them in the future.
When they contacted me to plan for the delivery, they asked me to confirm the access to my address, as they'd had a look on Google and found it to be not v...Read more
isible from street level. I confirmed there were two stairs from street level down to the house. On the day of delivery, the truck arrived with two guys, who started carrying the boxes down the stairs into the house, and my wife and I helped out inside the house. After about half the load was delivered, the guys suddenly stopped coming back from the truck. I got a phone call from the Conroy office, telling me this delivery could not be completed for the standard fee because of all the stairs, and I first had to pay an extra 375 AUD to complete the job that day. When I asked them why, they said I had informed them there were only two stairs, but now they found these were actually flights of stairs, so it was a lot more work than they had anticipated. Really? When you find on Google that a house is not visible from street level, and you are told there are two stairs down to the house, you interpret that as being two steps only? Of course these were flights of stairs. Even a child would have understood.Similar opinion? Write a review on ieatwords.com.au!
EEH
- 3 reviews
- 6 likes
- Verified customer
Started good and then downhill from there
We moved a small, two bedroom apartment from Sydney to the USA. The pack out was great, and we paid a premium for door-to-door shipment. We paid well over $12,500 for having our shipment packed in a container and having that container delivered to us. En route, we had to change delivery address. Paid another $2,000 for this. Then we were told by the local company that they needed to unload our container and put it on shuttles because we live in the mountains. They wanted another $260 USD. I asked Conroy to pay for this because we paid for ...Read more
door to door and are not getting it. They said NO, that we have to pay it because we weren’t available the first day the shipment could be delivered. We had never heard that before. When I questioned that they said well it’s bcause of where you live. They will get every extra penny they can from you. Hold on to your wallet if you use Conroy for international household moves.Similar opinion? Write a review on ieatwords.com.au!
annaMelbourne
- Verified customer
Second tome around and again - Just awesome!
These people are just awesome- I read some of their older reviews on here and they obviously listen to feedback as I cannot find any faults :) I moved from Melbourne to New Zealand in 2016 and was so pleased with the ease of dealing with them that I choose to use them when I moved back to Melbourne two years later. Great staff, awesome communication (although the online stuff gets me, but hey you get used to it) and the removal guys are so professional, kind and helpful. I have moved several times and used others and had awful experiences but will never use anyone else from now on :). Price wise I find them very fair and paying less can sometimes cost you more in the long run.
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BobSydney
- Verified customer
Exceptional service and company
Moved apartment from Singapore to Sydney. All items packed beautifully, and quickly. Fast transit. Sensational follow up phone service. We had a second shipment sent from Copenhagen with another rival company - awful, a disaster. The European partner went broke, so our goods were withheld. So get this - CONROY phoned the other company and sorted it all out for us - FOR FREE!!! They said this other company put the entire industry in a bad light. Have you ever heard of a company fixing their competition for you? Incredible. Amazing. Awesome company.
1 comment
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- Verified customer
Excellent from Start to Finish - thank you
Fabulous customer service from the Sydney and Auckland depots.
Moved half a house from Sydney to Auckland, within my shipment i have several antiques and oddly shaped furniture. Kim at the Sydney office was incredible - nothing was too much effort and we were well guided through the entire process.
My moving date was agreed with Conroys, the helpful and professional staff packed my good quickly and efficiently in Sydney, we were then kept informed of the shipments progress at every stage via email. On arrival in New Zealand once the sh...Read more
ipment had cleared customs a delivery date was agreed. We need a Saturday delivery due to our work commitments - not a problem. We also moved house whilst the shipment was in transit - meaning the original delivery location had to be changed - again not an issue at all. I have felt happy and confidant with this service at every step of the way. I would highly recommend this company to anyone who has a moved plan both international and domestic. thank you!1 comment
Raymond L.Conroy Removals
Dear Amy. Thank you for your kind words, I will be sure to pass on to all the team involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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- Verified customer
Great experience
My family recently relocated from Sydney to America. As it was my first big international move, I had no idea where to start. The staff at Conroy were so helpful, communicative, and patient with me and my many questions. I felt like they had my best interests in mind at all times and the process turned out to be very smooth and pain-free! On the America-side of things, they chose a great partner to coordinate our things through customs and arrange for delivery right to our new doorstep. Thanks so much, Conroy!
1 comment
Raymond L.Conroy Removals
Dear Rema. Thank you for your kind words, I will be sure to pass on to all the Sydney team involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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- Verified customer
Exceptional customer service
I moved half a container from Sydney to Christchurch. Conroy were so patient while I sorted stuff out and waited till I could aford to shift the stuff. There was no pressure but the most fantastic customer service. Kim from Sydney was super amazing in all correspondence and rates were great. I didnt look around much becuase of the experience I had from Cornoys right from the start with their informative website. Thank you team
1 comment
Raymond L.Conroy Removals
Dear Coral. Thank you for your kind words, we will passed on to Kim and all involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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MichelleMelbourne
- Verified customer
Great Moving Company
We moved a 20' container from Charleston, SC to Melbourne. Our experience with Conroy Removals was a great one. The ladies in the office kept us informed at every turn and were very responsive... The guys who unloaded our furniture were AWESOME! Fast, careful and friendly. We wouldn't hesitate to use them again!
1 comment
Raymond L.Conroy Removals
Dear Michelle. Thank you for your kind words, I will be sure to pass on to the Melbourne team involved with your delivery. Appreciate your time to leave positive feedback and its great to see our high... Read more
standards have been met. Best regards Conroy RemovalsSimilar opinion? Write a review on ieatwords.com.au!
LaurenGold Coast
- Verified customer
Thank you!
We moved from South Africa to Brisbane and had a large container with our household goods. We were very impressed at how quickly the container cleared customs and was sorted out in quarantine. We had constant updates throughout the process. The team that delivered our container were professional and friendly. Thank you to everyone who made our move much easier. Highly recommended should you need to move!
1 comment
Raymond L.Conroy Removals
Dear Lauren. Thank you for your kind words, I will be sure to pass on to the Brisbane team involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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- Verified customer
Professional and friendly staff
We did a move from an apartment in Germany ( 4 bedrooms) to Melbourne in a tricky location with a lot of stairs and difficult access in general. Everything was done on time, no delay at all. We even got a refund back, as we didn't two trucks, and they will even pick up the empty boxes.... Not one of the staff complained about the stairs, which really impressed me!
1 comment
Raymond L.Conroy Removals
Dear Michele. Thank you for your kind words, I will be sure to pass on to the Melbourne team involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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LMattediJaragua do sul
- Verified customer
Hassle Free Move
We moved a 3 bedroom house from Melbourne to Brazil (Santa Catarina) using Conroy. It was a long shipment (no surprises here) and we were innitially concerned... the packing was done professionally, and they did use a lot of wrapping paper, which was essential to keep all goods intact... All boxes arrived safely, with very little damage to the cardboard only on a few boxes... ALL goods were delivered with NO damage whatsoever, for our relief.
Would certainly recommend their services to anyone (they were really competitive too!).
1 comment
Raymond L.Conroy Removals
Thank you for your kind words, I will be sure to pass on to all the team involved. Hope you are enjoying being back in Brazil. Appreciate your time to leave positive feedback and its great to see our ... Read more
high standards have been met. Best regards Conroy RemovalsSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great experience with a removalist company
4 bedroom house plus car moved from UK to Melbourne
Removalist company in Uk was brilliant at packing all items with bubble wrap and cardboard boxes. Everything was packed incredibly well
Conroys were the receiving agent in Australia - the information flow from them has been first class keeping us advised at all times of what was happening with customers clearance etc and when the goods were likely to be delivered. Delivery team arrived. Very friendly helpful guys. Could not have been happier with the service. Both companies were first ra...Read more
1 comment
Raymond L.Conroy Removals
Dear Stefan. Thank you for your kind words, I will be sure to pass on to all the team involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met. H... Read more
ope you are enjoying your time in Melbourne! Best regards Conroy RemovalsSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Best move ever!
We moved a 20ft cubic container from South Africa. Conroy handled the move from Sydney to Nowra. We got excellent feedback on the progress. After the release from quarantine, Conroy moved our furniture immediately to Nowra. The staff was friendly and very helpful. The delivery guys was very well mannered and helpful. I would definitely recommend them to anyone.
1 comment
Raymond L.Conroy Removals
Dear Mandi. Thank you for your kind words, I will be sure to pass on to all the team involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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LivPerth
- Verified customer
Did what they could to help - Thanks!
We had 2 cubic m overseas airfreight that had been delayed to to incompetence of a different company. After explaining our urgent need for delivery ASAP a delivery guy went out of his way to deliver our freight which ensured we could keep to schedule for an interstate move and get our kids into school.
1 comment
Raymond L.Conroy Removals
Dear Liv. Thank you for your kind words, I'm pleased to see our team did all possible to ensure a speedy delivery. I will be sure to pass on to all the team involved. Appreciate your time to leave pos... Read more
itive feedback and its great to see our high standards have been met. Best regards Conroy RemovalsSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great friendly service
Conroy’s we’re responsible for the final stage of shipping our furniture and belongings from the UK to our new home in Sydney.
Along with their UK partners PSS they were excellent - shipping our stuff quickly and with care.
1 comment
Raymond L.Conroy Removals
Dear Peter. Thank you for your kind words, I will be sure to pass on to all the team involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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MarkusMetropolitan Adelaide, SA
- 4 reviews
- 1 like
- Verified customer
Excellence from start to finish
we moved our house into storage, pending relocation interstate. Conroy was recommended by friends who did the same last year. We dealt with Kim from the Sydney office and I could not be happier. Professional on the administrative side. Punctual on the moving day and the actual removalists were a delight to deal with as well (no contractors, but good old employees!).
We will use Conroy again whenever need to move again! Thank you.
1 comment
Raymond L.Conroy Removals
Dear Markus. Thank you for your kind words, I will be sure to pass on to Kim and all the team involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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KevinLondon
- Verified customer
Fantastic service
We chose Conroy Removals on a personal recommendation from friend who moved with them from Sydney to England. We moved the contents of a large 3-bedroom apartment from Sydney to London. To complicate matters we also shipped our car in the same container. The team arrived on time in Sydney and packed everything very carefully, including a quantity of fragile antique glasses. They worked non-stop all day and without a break. When the container arrived in London on time everything was there without a single item being damaged. All of the cartons w...Read more
ere marked with the contents and which room they came from, making unpacking much easier. I cannot praise the whole team highly enough from the start to the finish. The icing on the case for us was that their quotation was the most competitive too! The best removal company we have ever used.1 comment
Raymond L.Conroy Removals
Dear Kevin, Thank you for your kind words, I will be sure to pass on to all the team involved. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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Emily
- 2 reviews
- Verified customer
An easy and smooth experience
We moved a 2-3 bedroom house from Australia to NZ. It was very painless and easy. The team were flexible to any changes we made and everything arrived as we expected and when we expected. I would definitely use Conroy Removals again.
1 comment
Raymond L.Conroy Removals
Dear Emily Thank you for your kind words. Appreciate your time to leave positive feedback and its great to see our high standards have been met.
Best regards
Conroy Removals
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Raymond L.Conroy Removals
Dear Bob. Thank you for your kind words, I'm glad to see we looked after you on both occasions. I will be sure to pass on to all the team involved. Appreciate your time to leave positive feedback and ... Read more
its great to see our high standards have been met. Best regards Conroy Removals