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Dyson Airwrap Questions & Answers
5 questions from our users
Sahinasked
Dear Responsible Person,
I am an airline Employee and was working in Canada. Before Covid-19 break out I bought an Dyson airwrap hair styler from Canada. I just checked in when I bought it there, I did not even get experience to use it at all. I registered my product in March for guarantee. After sometime I had to move to Istanbul, Turkey, because of some health problems. Since 2,5 months I am living in Istanbul.I was so excited to use my product however one of my friend told me that I cannot use this product in Turkey. I am quite disappointed about it. I tried to talk with customer service several time but no one helped me. I do not know how long I am going to stay here. But some how I want to use this product in this country. Our life conditions become horrible and I am quite disappointed that I just waste a lot of money just buying the product which I have not used at all.
Do you have any customer service/ custormer satisfaction service to help me in Istanbul to change my product or give me some hints to how to use it in here. Product is un boxed but have not used at all.
No answers
Saraasked
Hi if I buy direct from dyson on the dyson au website, can i return it if I dont like it?
1 answer
Dyson Team ..Dyson
For purchases direct from Dyson either via www.dyson.com.au, or our helpline on 1800 239 766, we offer a 45 Day Money Back Guarantee with free returns.
You can find the full terms and conditions here:
If we can assist further, our Dyson experts are available via [email protected] and happy to help.
MM2017asked
Hi there, I'm looking at purchasing a Dyson Airwrap in Australia however it will likely be used in Hong Kong. Will the Airwrap work once a power adaptor is used?
1 answer
Dyson Team ..Dyson
As the Hong Kong and Australian Dyson AirWrap variants both have a similar voltage range, a Australian machine may work in Hong Kong with an adaptor, however we don't recommend it, and we can't guarantee that it'll will work.
Should you have any further queries, our Dyson Experts are available via [email protected] and happy to help.
Ali V.asked
I just bought the Dyson Airwrap Blow dryer 5 days ago. This was the third time using in and as I was about to complete the look with the curling wand the blow dryer shut off and when I tried to turn it off an on a blinking red light went off. It took about 10 minutes to cool down. When I turned it back on it shut off again. I read some reviews and see this is happening to a few people. Is this a common problem with the blow dryer?
3 answers
Contact Dyson - they are responsive and helpful. this has never happened for me
This hasn't happened to me either, but I have read the machine can overheat. Contact Dyson :)
Dyson Team ..Dyson
We certainly wouldn't expect this Ali.
Please forward your details to [email protected] and our Dyson Experts will be in touch very shortly to help get this sorted.
Jackalasked
Help. I spend the time, l curl my hair, but by the time l finish one side, the other side curls have dropped out. I repeat, each time, the other side has dropped out. Eventually all sides looking good, but 15 mins later, curls all dropped out, back to having to use a pony tail to look groomed!
What am l doing wrong? I use small amount of hair, curls well on high heat or medium heat, then the cold blast to set, then let curl out, result, a great curl. ...but then it falls out in 15 minutes or less. Help!
6 answers
Hi Jackal, have you checked out some of the videos on YouTube? In the interim, do you use a styling product e.g mousse prior to styling & perhaps as soon hairspray may help set the curls?
Thanks kgmgim. I looked at two videos, " Dyson Airwrap TIPS for people who can't hold curls" but the girl admitted it was her 2nd utube as all curls she did fell out during her first utube attempt,this she claimed a success, but the curls were falling flat as she spoke. The second utube called "Dyson AirWrap 3 ways" with Lucy Jessica Carter, great final look but her video skips most of the actual curling, for the using both types of curling attachments ( the curling cones and the round brush), and the final post curling cones view is actually significantly falling out already.
l've tried hairspray strong hold after curling, but didn't hold. As for Mousse prior to styling, l didn't use that because it might coat the curling rods, l didn't want any residue on them which would risk my warranty while lm still unsure about keeping the product, it's not doing what it's advertised to do. I love the AirWrap for drying straight, just can't get the curls.
I’m not too sure what else to suggest, perhaps it maybe worthwhile contacting Dyson? I generally use the brushes for volume rather than curls & dry my shortish hair straight. My daughter with long wavy/curly hair uses it to dry her hair straight. The other with long fine hair, uses it for soft waves, rather than curls using hairspray to make it stay. I’ll be very interested for if you work out how to make curls last.
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