Dyson Supersonic Hair Dryer Questions & Answers (page 2 of 4)

Unlike some others, the Dyson Supersonic hair dryer measures air temperature over 40 times a second, and regulates the heat to prevent extreme heat damage.

For fine hair, and sensitive scalps, our new Supersonic includes the new Gentle Air attachment. This attachment diffuses the air, creating a gentle, cooler airflow, while still providing fast drying.

Should you have any further queries, our Dyson Experts are available via [email protected] and happy to help.

If your Dyson Supersonic is cutting out, this can indicate the machine's airflow is restricted.

We encourage cleaning the filter cage and filter as shown here: https://www.youtube.com/watch?v=uK67n4RwAhM

This should solve the problem, however if not, please email [email protected] and our Dyson Experts will be in touch very shortly to assist.

Apologies for any disappointment, however Dyson Supersonic machines sold in the USA are designed to work on the US power supply with a voltage of 120V. As the voltage in Hong Kong is 220V, a US Dyson Supersonic won't work on the Hong Kong power supply.

If we can assist further, please don't hesitate to get in touch via [email protected], we are happy to help.

While a US Supersonic will work in Canada, we cant recommend it, as machines are tested to the regulations and requirements of the country they are sold in. For example a US machine is tested and certified to UL, ETL and FCC regulations to ensure that it is fit for retail. In the UK this would be BEAB, BS, IEC and CE, Canada CSA and so on. Each country has its own rules and regulations. We do not guarantee that a machine used outside of the country it is sold in meets all of the requirements of the second country.

If we can assist with any further queries, please don't hesitate to get in touch via [email protected], we are happy to help.

To confirm, the first generation of the Dyson Supersonic had a recommended retail price of $499.

While the machine is the same, we have re-engineered the Diffuer (to style with greater control and reach deeper into the hair while reducing frizz), and the Styling concentrator (to be wider and thinner), and added a new Gentle air attachment (engineered to be kinder to fine hair and sensitive scalps). With these new and re-engineered nozzles, the price has increased to $549.

We hope this helps, however our Dyson Experts are available via [email protected] should you have any further queries.

As the UK and Australian Dyson Supersonic™ variants both have a similar voltage range, a UK machine may work in Australia with an adaptor, however we don't recommend it, and we can't guarantee that it'll will work.

If your Dyson Supersonic is showing three flashing lights, we would encourage you to clean the filter of your machine as this can indicate the machine isn't getting the airflow it requires to provide optimum performance.

You can find a video showing how to clean your filter here: https://www.youtube.com/watch?v=5sdZckXOmEM

This should get your Supersonic back up and running, however if not or if we can assist further, please forward your details to [email protected] and our Dyson Experts will be in touch to help.

Apologies for any disappointment, however as Dyson machines are designed for use in the country of purchase, we can't recommend the use of a converter to use the machine in a different territory.

Should you have any further queries, please don't hesitate to get in touch directly with us. Our helpline information is available on the serial number tag located on the power cord of your Dyson Supersonic.

Thank you for your query. While Australia and Ireland share the same power voltage (230V) and frequency (50Hz), it isn't advisable not to use outside the country of purchase.

One of the reasons for advising against the use of machine outside of the country that they are sold in is that the machines are tested and certified to meet that countries regulations and requirements as each country has its own rules and regulations.

If we can assist with any further queries, please don't hesitate to get in touch with our Dyson Experts via [email protected]. We are only happy to help.

Sorry to hear about this. So we can best assist you we would encourage you to contact our Dyson Experts in Thailand via [email protected]. When emailing, please include your details and the serial number of your machine. We look forward to hearing from you and assisting.

Apologies for any disappointment, however Dyson Airwrap machines sold in Singapore are designed to work on the Sinaporean power supply with a voltage of 230V. As the voltage in Canada is 110-120V, your Dyson Airwrap won't work on the Canadian power supply.

If we can assist further, please don't hesitate to get in touch via [email protected], we are happy to help.

Hi David,

Thank you for your query.

The Dyson Supersonic does have built in electronics to help should the voltage spike above the normal electrical current, however for a change in voltage this great, we can't guarantee it.

We would suggest contacting the Dyson Experts in your territory. The contact details can be found on the sticker (also showing the serial number) towards the end of the power cord. If you aren't sure, please email [email protected] and our Dyson Experts will be happy to help.

Hi Radwa,

Thank you for your query.

We are sorry to hear you are having trouble getting your hair dry with your Dyson Supersonic.

You can find some styling tips via the videos here to help you achieve the finish and result you want with your Supersonic: https://www.youtube.com/watch?v=G1TXXHNHBmU&list=PLkvJFz1AotSthk6qDnkgUDvuxFVOcnEyD

If we can be of any further assistance, our Dyson Experts are available via [email protected] and happy to help.

Hi Vicki,

Thank you for your query, we are happy to help.

The Dyson Supersonic includes a diffuser, allowing you to dry curly hair effectively and gently, wihtout high air speed that can cause frizz. You can see a video here that may be of interest: https://www.youtube.com/watch?v=CuCib31WXSA&index=3&list=PLkvJFz1AotSthk6qDnkgUDvuxFVOcnEyD

Should you have any queries, please don't hesitate to get in touch via [email protected] and our Dyson Experts will be more than happy to further assist.

Best wishes,

Shan

Hi Josephine,

Thank you for your query.

While the Dyson Supersonic purchased in Hong Kong will work on 220-240V power supplies, it won't work on lower voltage power supplies like those found in the US.

We do apologies for any disappointment, however we are unable to make any suggestions or recommendations to use a machine designed for the Hong Kong power supply in the US.

Best wishes,

Shan

Hi MeiHan,

Thank you for your question.

As the voltage used in Australia and Malaysia is the same the Dyson Supersonic will work in Australia.

Please don't hesitate to email us at [email protected] if we can be of any further assistance.

Best wishes,

Samuel

Hi there,

Thank you for your question.

As this product has not been tested nor is it recommended to be used with a transformer we are not able to provide advice. Please contact [email protected] for further assistance.

Best wishes,

Samuel
Dyson Australia

Hi there,

Thank you for your query.

The Dyson Supersonic sold in the UK are designed to work on 220V-240V power. As such, the Supersonic will work in other countries with this voltage of power(like Australia), however won't work in countries with different voltages like Japan (100V) along with America and Canada (110V).

If you have any further queries, please don't hesitate to email [email protected] and our Dyson Experts will be more than happy to help.

Best wishes,

Shan

Hi Vipul,

Thank you for your query.

The Dyson Supersonic sold in the USA is designed to work on 120V power. As such, the Supersonic will work in other countries with this voltage of power, however won't work in countries with different voltages like Japan (100V) along with India, Europe and Australia (220-240V).

If you have any further queries, please don't hesitate to email [email protected] and our Dyson Experts will be more than happy to help.

Best wishes,

Shan

Hi Feeyona,

Thank you for your query.

Dyson aim to provide as much support as possible in any country where Dyson has a presence and assess every situation case by case.

In terms of durability, we are confident the Supersonic will last the test of time. During development, we dropped the machine over 1783 times, twisted the cable over 310,000 times and pushed the buttons more than 52,000 times. It has been run in chambers simulating temperature changes from 70 degrees Centigrade to as low as -20 degrees Centigrade. We tested it to ensure it still works when exposed to over 37g of dust and lint, as well as simulating it being stood on by a 110kg person, dropped down a flight of stairs over 100 times and shaken and twisted by machine for 62 full consecutive days.

In the unlikely event you experience any difficulties, please get in touch with the Dyson team in your territory. If you aren't sure of their contact details, please email [email protected] and we will be happy to help you get in touch.

Best wishes,

Shan

Hi Mialarner,

Thank you for your question.

We are sorry to hear that you are experiencing an issue with your machine. If you are finding that it is continually cutting out this may indicate that the filter needs to be cleaned as per the instructions on https://www.youtube.com/watch?v=uK67n4RwAhM.

Should you find the machine continues to cut out or if we can be of any further assistance, please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.

Best wishes,

Samuel