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Dyson Supersonic Hair Dryer Questions & Answers
61 questions from our users
Joe C.asked
Hello
I purchased the dyson hair dryer in 2017, the warranty is expired and it keeps overheating and shutting off. It is NOT the filter and Dyson customer service there is no way to repair it. I can't believe I have to just throw it away. Any suggestions on fixing it? Thanks.
3 answers
I’d be putting pressure on them to fix it for you. $500 for a hair dryer that lasts less than three years is pretty disgusting. My $35 hair dryer from target lasted me over a decade. Still works now but I replaced it with my Dyson.
Had a similar issue with a dyson v6 vacuum, motorised head stopped working, warranty expired by 3 months. But Dyson did replace it after a couple of calls. I would suggest keep on Dyson for a replacement. They’re typically good for returns and fixes.
Dyson Team ..Dyson
We are sorry to hear about this and happy to help. If you have cleaned the filter with no success, please email [email protected] with your detials and our Dyson Experts will only be happy to further assist.
LMSasked
Hi I have bough Dyson Hair care in Macau with 220 voltage, can I use it in Taiwan ? It is ranging from 110-220 voltage ?
1 answer
Dyson Team ..Dyson
Apologies for any disappointment, however Dyson Supersonic machines sold in the Macau are designed to work on the Macau power supply with a voltage of 220V. If used on less than a 220V power supply, your machine won't work as intended and we can't recommend the use of adaptors or converters.
If we can assist further, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Qiu X.asked
Hey I bought a Dyson supersonic hair dryer in Japan and I wonder if it can be used in US?
1 answer
Dyson Team ..Dyson
Hi Qiu,
Thank you for your question.
Apologies however as this model has not been tested in the US we aren't able to give you an exact recommendation.
Please reach out to our team in the US for further assistance, [email protected].
Best wishes,
Sam
Dyson Aus Customer Care
jia z.asked
Hi, my hair dryer is from Canada, now I use it in UK with adapter, but it doesn't work, any ideas?
1 answer
Dyson Team ..Dyson
Hi Jia,
Thank you for your question.
Apologies however we do not test the Canadian model in the UK so won't be able to recommend any kind of adaptor, transformer etc.
For further assistance please reach out to our team in the UK at [email protected].
Best wishes,
Sam
Dyson Customer Care
Malcolm C.asked
Will my dyson supersonic work in Spain, bought in the UK?
No answers
Maribel Villafanaasked
How do you clean the filter on the Dyson Supersonic Hair Dryer?
2 answers
There's just a little plastic piece that you swivel and remove the lint. It's really easy and takes a few seconds
Dyson Team ..Dyson
Hi Maribel,
Thank you for your question.
You can find instructions on https://www.youtube.com/watch?v=uK67n4RwAhM.
Ra M.asked
Hello,
I bought a supersonic hair dryer in Australia and I want to use it in South Korea. I know that the voltage is compatible enough, but I am worried about the difference in hz. Is using an adapter safe enough for the longevity of my dryer? Or is it advised to use a converter? (if so, what kind of converter?)
Thanks!
1 answer
Dyson Team ..Dyson
As the Australian and South Korean Dyson Supersonic variants both have a similar voltage range, a Australian machine may work in South Korea with an adaptor, however we don't recommend it, and we can't guarantee that it will work.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
Triciaasked
I brought my Dyson from the US to use in Australia with a converter/adapter. It does not go on. Does this also mean I just blew out my Dyson? If so, is it repairable?
3 answers
Hi Tricia, oh sorry to hear! I bought my Dyson in France and it works just perfect with an adaptor in Australia.
You might have a different voltage/frequency in the US than there is in Australia? Not 100% sure, but that could be a clue.
In that case, I think you would need to use a special converter, to convert Australian electrical power to the same voltage/frequency that in the US.
To be confirmed with a power specialist, but I wouldn't say your Dyson is totally done. :) Good luck!!
Thanks so much for your response.
Dyson Team ..Dyson
Apologies for any disappointment, however Dyson Supersonic machines sold in the USA are designed to work on the US power supply with a voltage of 120V. If used on the Australian 230V power supply, your machine won't work as intended and we can't recommend the use of adaptors or converters.
If we can assist further, please don't hesitate to get in touch via [email protected], and our Dyson Experts will only be happy to help.
Carolasked
Why does the hair styler not start right away after shutting it off? And why does it take a few minutes to start after shut off? Only use it for a couple of minutes.
1 answer
Dyson Team ..Dyson
As the Dyson Supersonic contains software that monitors the temperature of the air and reacts to ensure it remains at the selected levels, when the machine is turned off and on, it may take a second for the machine to power on as the machine starts up. Under normal circumstances, this should only be a second or two at most.
If your Dyson machine takes minutes to turn on, we would encourage forwarding your query to our Dyson Experts via [email protected] as the delay certainly shouldn't be this long and we will be happy to help.
Shelley W.asked
When the hair drier is on high it makes a high pitched noise and then goes off for a few seconds before coing back on. Does it do this to prevent overheting? This only happens when it is on high heat. I have cleaned the filter.
Another question - stylist has a filter cleaning attachment that I have not seen with the home version of this hair drier. Is it available for purchase? Thank you, S. Weinstein
1 answer
Dyson Team ..Dyson
We certainly wouldn't expect your Dyson Supersonic to make any high pitched noises followed by shutting off.
So we can best assist with this and your query about the filter cleaning attachment, we would kindly encourage getting in touch with our Dyson Experts. If you are based in Australia, our team are available on 1800 239 766 Monday - Friday 8am - 8pm and Saturday and Sunday 8:30am - 4pm AEDST. If you are elsewhere, your local helpline number will be on a label on the electical cord of your machine (close to the plug).
Katherine P.asked
I have a dyson hair dryer I live in the uk and was wondering if dyson sell a power converter do I can take on holiday when I purchased it the dyson sales adviser told me that I am purchase one directly from dyson however I have not been able to find one. Please advise?
3 answers
Dyson Team ..Dyson
Apologies for any disappointment, however as Dyson machines are designed for use in the country of purchase, we can't recommend or manufacture converters to use the machine in a different territory.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
Thanks got you response. This is very disappointing as I now feel that I have been miss sold as I was given this information directly by the girl employed by dyson I John Lewis so I am now going to have to purchase a different hairdryer for travelling
Dyson Team ..Dyson
We do apologise for any disappointment. If you wish to discuss this further we encourage getting in touch with our UK Based Dyson Experts via [email protected] and we will be happy to discuss your concerns.
Marianaasked
Hi:
I bought the Dyson hair dryer in US, but I live in Colombia. The voltage is 110-120 as in US, but the hair dryer stopped working: no lights, no sounds, it is totally died. I can't travel to US only to fix it, also, my warranty is over. the hair dryer was so expensive and I need to fix it. There are no Dyson tecnichal services in Colombia. What can I do? Do I lost my money?.
1 answer
Dyson Team ..Dyson
For best assistance, we would kindly encourage contacting our US based Dyson Experts via [email protected] and we will be in touch with you very shortly.
Tristanasked
I bought a dyson supersonic from the US which is 120V, but Ill be using this in the philippines which uses 220V. Other than buying a bulky step up / step down converter, is there another way that i can convert my supersonic from 110V to 220V?
1 answer
Dyson Team ..Dyson
Apologies for any disappointment, however Dyson Supersonic machines sold in the USA are designed to work on the US power supply with a voltage of 120V. If used on a 220V power supply, your machine won't work as intended and we can't recommend the use of adaptors or converters.
If we can assist further, please don't hesitate to get in touch via [email protected], we are happy to help.
Gigi Y.asked
I have been using my hair dryer for 3 years without any problems until recently when I turned it on for 5 secs, it goes off, then another 3 sec is back on again but then off again after 5 secs. But after a few ons and offs, it just works fine again. What might be the problem?
1 answer
Dyson Team ..Dyson
If your Dyson Supersonic is cutting out, this can indicate the machine's airflow is restricted.
We encourage cleaning the filter cage and filter as shown here: https://www.youtube.com/watch?v=uK67n4RwAhM
This should solve the problem, however if not, please email [email protected] and our Dyson Experts will be in touch very shortly to assist.
Alisa B.asked
Is the US version okay to use in 220v outlets with just a plug converter? My husband gifted me one earlier for Christmas before our military move to Germany.
2 answers
Yes I would think so.
The reason for me saying that is I have a straightener that has a plug, it was from England and works fantastic.
That is what the conversion plug are for, so I would definitely give it a go
Dyson Team ..Dyson
Apologies for any disappointment, however Dyson Supersonic machines sold in the USA are designed to work on the US power supply with a voltage of 120V. If used on a 220V power supply, your machine won't work as intended and we can't recommend the use of adaptors or converters.
If we can assist further, please don't hesitate to get in touch via [email protected], we are happy to help.
Andrea G.asked
How do you wrap the cord to store it? Its thick & bulky.
2 answers
I have kept the bottom box it came in and keep it packed the way it came. popped into a drawer
Dyson Team ..Dyson
For storage, we would recommend wrapping the cord in a loop loosely around your hand. We wouldn't recommend wrapping the cord around the machine itself.
We hope this helps, however if you have any further queries, our Dyson Experts are available via [email protected] and happy to help.
Packasked
Hi, I plugged my dyson hair dryer US model 120V in Thailand which uses 220V. Nothing happened at first and after a few seconds smoke came out of the hair dryer.. then I realized the mistake I had made. Is it fixable?
1 answer
Dyson Team ..Dyson
For best assistance we would kindly encourage you to contact the Dyson team in your country of residence.
For Thailand, you can get in touch via [email protected], or for the US, [email protected].
We look forward to hearing from you and assisting.
Lisa Masked
I have fine hair which I colour regularly. It is dry and breaks easily and has split ends from blowdrying. If I don't blowdry it, it is just frizzy. Will this hairdryer be gentler on my hair so that my hair stops being so dry and damaged?
1 answer
Dyson Team ..Dyson
Unlike some others, the Dyson Supersonic hair dryer measures air temperature over 40 times a second, and regulates the heat to prevent extreme heat damage.
For fine hair, and sensitive scalps, our new Supersonic includes the new Gentle Air attachment. This attachment diffuses the air, creating a gentle, cooler airflow, while still providing fast drying.
Should you have any further queries, our Dyson Experts are available via [email protected] and happy to help.
Janasked
My Dyson hairdryer is flashing 3 red lights and keeps cutting out. If I leave it I find it starts working so clearly overheating. The filter is cleaned regularly and no blockage visible. Please can you advise as this is very frustrating
Thanks
6 answers
Hi Dyson team, I am recently encountering what sound to be the same problem with my Dyson hair dryer too. I am also hoping to see if there are solution to this issue.
(My Dyson supersonic stops suddenly after a few minutes and flashes 3 red lights, then if left for a couple of minutes itll work for a couple of minutes, then cut out again. It does feel hot).
Dyson Team ..Dyson
If your Dyson Supersonic is cutting out, this can indicate the machine's airflow is restricted.
We encourage cleaning the filter cage and filter as shown here: https://www.youtube.com/watch?v=uK67n4RwAhM
This should solve the problem, however if not, please email [email protected] and our Dyson Experts will be in touch very shortly to assist.
I am recently encountering very similar problem with my Dyson hairdryer (cuts out after a few mins and flashing 3 res light, if left to cool for a couple of minutes it will work for a couple more minutes before cutting out again).
Dyson team, I would like to know if there are any solution to this issue too.
Bhawan H.asked
I bought my fusion hair dryer from USA can it work in Hong Kong?
4 answers
Dyson Team ..Dyson
Apologies for any disappointment, however Dyson Supersonic machines sold in the USA are designed to work on the US power supply with a voltage of 120V. As the voltage in Hong Kong is 220V, a US Dyson Supersonic won't work on the Hong Kong power supply.
If we can assist further, please don't hesitate to get in touch via [email protected], we are happy to help.
Can it work in Canada?
Dyson Team ..Dyson
While a US Supersonic will work in Canada, we cant recommend it, as machines are tested to the regulations and requirements of the country they are sold in. For example a US machine is tested and certified to UL, ETL and FCC regulations to ensure that it is fit for retail. In the UK this would be BEAB, BS, IEC and CE, Canada CSA and so on. Each country has its own rules and regulations. We do not guarantee that a machine used outside of the country it is sold in meets all of the requirements of the second country.
If we can assist with any further queries, please don't hesitate to get in touch via [email protected], we are happy to help.
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