I’ve used this product for 6 weeks and the glass has already cracked! This appliance should be durable, shatter and heat resistant. A thin drinking glass tilted next to the corner and it has shattered the glass. After submitting a warranty claim the representative was extremely rude & unhelpful. She insisted on me paying for a technician to come out & inspect but also insisted it won’t be covered under warranty anyway.

Looks great when just cleaned, but beware after every use you will need to clean every drop of water, splatter and anything that has dropped on the glass, first with a damp cloth and then polish it with a glass cleaning cloth. Also hard to see flame against black glass so therefore when it's left on in error (when used on very low) the only way to notice is when standing near it and all of a sudden you feel the heat.....this has happened 3 times in our house in two months, yes there is a safety switch if the flame goes out but nothing on the cooktop to indicate elements in use, I would think quite dangerous for most homes. Had fitted to our brand new home.

Nightmare to keep clean, glass top very easy to break .
$600 to replace. Wish we hadn't replaced the Neff, best ever, stay with stanless steel!the glass streaks so bad and is made worse if you use paper toweling!
Regret buying this thing ever time we clean it!
NOT HAPPY!

Very disappointed
Easy to break and you have to pay more than three hundred dollars to replace the glass top and not easy to keep it clean because of the glass's quality which changed the colour from black to grey, the worst gas cooktop ever. Noone buy glass cooktop ever.

I have had a huge amount of bad luck with this cooktop, 3 repairs since I got it because the gas will not stay on! One of the burners keeps having a fault in the flame failure sensor and it won't let the gas stay on. Apparently this is a common fault and no one wants to address it. I have had to wait 3 weeks to get 3 burners repaired.

I was dubious about this cooktop but I’ve been pleasantly surprised. The burners are far more stable than expected and it’s easy to clean. The frameless glass looks great and there is plenty of space when cooking with multiple pots and pans.

We had some initial troubles with the ignighters but the F&P service team were able to advise the installer of a solution over the phone.

In12 months after buying the model it was cancelled due to technical issues. The gas top looked amazing with flat black glass and the burners slowly raising up when turned on and thats when the problems started. its funny the same fault code comes up however the product has been repair twice for the same fault and still no replacement. Our Kitchen is complete with Fisher and Paykel products it was the worse 10,000 dollars spent. I should of stuck with Miele.

Even though this cook top does it's job perfectly and without fault, it is the hardest thing to keep clean. I would never have bought it had I known how long it would take me to clean it!!! Terrible waste of time when I could be attending to the kids....

Selected this model after doing online research and never looked back ever since. Glass is very durable, so easy to clean and makes our kitchen looks nice. It has 5 gas burners and an electric powered switch. Our builder bought it for us as part of a home package and so far everything has been working fine.